Reviews often highlight hard-wearing outerwear and simple online ordering. Fast delivery, along with quick refunds or replacements, comes up repeatedly. Some customers mention poor fit on certain items and the odd faulty delivery. A smaller group says customer service can be slow to respond or doesn’t reply at all.
Examples from available reviews (Sep 2025 – Mar 2026).
Received a really good quality garment with a stress-free purchase.
“Really good quality garment ordered online from the manufacturer stress free experience”
Service was excellent and included updates.
“Excellent service with updates”
Reported a defective product and received no response for over a week.
“I queried why my product was defective at delivery”
Jacket sleeves were at least four inches too long.
“The sleeves for this jacket are at least 4 inches too long..”
Many reviewers mention quick dispatch, speedy refunds and fast replacements. A few report cancelled orders or parcels arriving damaged by couriers.
Buyers often say the quality matches the price, with sale deals getting especially positive mentions. A small number question whether newer items feel lighter or less substantial.
Customers describe the website as easy to use, with helpful filters and a smooth checkout. Several comments point to inconsistent sizing and fit on specific garments.
Most feedback focuses on sturdy build, reliable waterproofing and long-lasting wear. Some reviews mention newer versions feeling lighter, and trousers that seem more synthetic than before.
Some customers say they got quick replies and that pricing or order problems were sorted fast. Others describe slow, unhelpful or no responses when asking about defects.
Feedback is mostly positive, with many five-star comments about the products and delivery. A smaller set of low-star reviews centres on fit issues, damaged deliveries and gaps in communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Received a really good quality garment with a stress-free purchase.
“Really good quality garment ordered online from the manufacturer stress free experience”
Jacket is comfortable and sizes well.
“Great jacket , comfortable, good sizing”
Service was excellent and included updates.
“Excellent service with updates”
Jacket sleeves were at least four inches too long.
“The sleeves for this jacket are at least 4 inches too long..”
Order and delivery were smooth; fleeces fit perfectly.
“The two fleeces I bought were perfect and exactly what I ordered.”
Product praised for its quality and design.
“great product, quality and design”
Mens coats were well-priced and stylish; bought two for son.
“Really well.priced and stylish mens coats I have bought 2 of these now for my son.”
Good fit and well made; customer very happy.
“Excellent Buy. Good Fit. Well Made. Very happy with my purchase.”
Leaking boots were returned and replaced within a week.
“they replaced them within a week.”
Quick delivery, good price, and top quality kit.
“Great quick service delivery within a couple of days & great price too always top quality kit”
Item quality was brilliant and delivery was fast.
“Brilliant quality item. Fast delivery”
Easy website, kept informed, and item arrived satisfactorily.
“Kept informed. Arrived in satisfactory time.”
Long-term customer praises durability and reliable quality in bad weather.
“everything lasts for years & has been reliable in bad weather conditions.”
Latest sweatshirt is lighter and sized differently than previous ones.
“It’s obvious that the latest version is not as heavy as my other two.”
Product quality good but customer service was slow and unhelpful.
“Communication was slow and unhelpful”
They repaired an old jacket free of charge, exceptional service.
“Berghaus have repaired it foc.”
Courier Evri caused damaged, lost parcels and long delivery times.
“My parcels are so beaten up that the cardboard is soft.”
Quick and efficient service; coat was beautiful.
“Thank you for your quick and efficient service. The coat is beautiful.”
Products were great and buying process was efficient.
“Great products and efficient buying”
Delivery was quick and the sale price good.
“Quick delivery, great sale price”
Order arrived on time and included a free gift.
“My order Arrived on time with a free gift 🎁🤩”
Second pair of trousers were lower quality and disappointing.
“The new pair are much more synthetic and ‘slippery’ to wear”
Order process went smoothly with no problems.
“Everything went smoothly. No problems!”
Customer reports an excellent experience.
“Excellent.”
Order arrived on time as expected.
“Arrived on time”
Buyer praises product and its price.
“Great product and price”
Wrong size returned and refund processed very quickly.
“the refund was done very quickly.”
Product was great and delivery experience was positive.
“Great product and once again delivery experience was great.”
Products were great quality but delivery was slightly delayed.
“Great quality products , slight delay to delivery”
Website filtering made it easy to find husband's item.
“Ease of website able to filter what my husband was looking for.”
Reported a defective product and received no response for over a week.
“I queried why my product was defective at delivery”
Jacket quality was fantastic and customer service handled size change.
“Fantastic quality jacket and customer service to facilitate the change to a different size.”
Coat fitted well and withstood a heavy downpour.
“Really nice coat good fit and put it to the test it stood up to a very down pour of rain”
Shoes didn't suit but delivery and refund service was efficient.
“the servie was very effieicnt in delivery and refund.”
Item offered good value and was delivered on time.
“Good value and delivered on time”
Son loved the fleece and prefers Berghaus exclusively.
“Berghaus is the only brand of clothing my son wears.”
Ordering was a delight and issues were resolved straight away.
“They resolved my issues straight away, reference couriers leaving items on an open door step”
Order cancelled twice while website still showed item as available.
“I was told my order had been cancelled.”
Reviewer reports that their son loved his coat.
“My son loved his coat”
Customer service quickly resolved a discount code pricing issue.
“They responded very quickly and amended the price accordingly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Berghaus is a British outdoor brand selling performance clothing and equipment. Its range covers waterproof jackets, fleeces, walking boots, trousers and backpacks for hiking and everyday use. The company runs its own online shop and sells through stockists in the UK and abroad. Product pages usually set out fabric details, sizing guidance and care instructions to help shoppers choose.