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We Collect & Analyse Reviews

Berghaus
Experiences & Reviews

Berghaus is a UK-based outdoor clothing and equipment brand that sells jackets, fleeces, trousers and footwear through its own channels and retailers. Consumers researching Berghaus reviews will typically look for information on product durability, weather performance, sizing and post-purchase service such as delivery and returns. This summary focuses on verified customer feedback covering product performance, delivery, refunds and customer support.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 85%
Latest Review 19d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Many reviewers praise on‑time delivery, fast refunds and helpful returns handling, though a few cite occasional delivery delays and cancellations.

Share
24%
Strong
💰

Value for money

Several customers report good value and successful discount adjustments; a small number note price parity without perceived quality improvement.

Share
8%
Strong
⚡

User experience

Site filtering and checkout are often described as straightforward; one report cites a discount code problem and another flags stock visibility issues.

Share
8%
Strong
🔧

Product quality

Many customers praise build and weather performance of jackets and fleeces, but some report inconsistent materials, fit problems or occasional defects.

Share
17%
Mixed
📞

Communication

Several reviews highlight quick, helpful responses and a good helpline; others report slow or missing replies about defects and cancelled orders.

Share
8%
Mixed
⭐

Overall experience

Most reviewers express a positive overall experience driven by product satisfaction and efficient service, with isolated negative incidents noted.

Share
34%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

T
Trudy Jones
trustpilot.com Sep 30, 2025

My order Arrived on time with a free…

My order Arrived on ti...

M
Mr. Tim Penrice
trustpilot.com Sep 30, 2025

I ordered a second pair of trousers but…

I ordered a second pair of trousers from Berghaus because the first pair were just great. They looked the same, cost about the same but they are not t...

P
Peter
trustpilot.com Sep 30, 2025

Everything went smoothly

Everything went smo...

J
Jay
trustpilot.com Sep 30, 2025

Excellent.

...

c
customer
trustpilot.com Sep 30, 2025

Arrived on time

...

C
CEA GAMING
trustpilot.com Sep 30, 2025

Great product and price

...

D
DSB
trustpilot.com Sep 30, 2025

Refund very efficient

We bought the wrong size jacket an...

B
Bruce Drummond
trustpilot.com Sep 30, 2025

Polar Fleece jacket.

Great product and once again...

R
Rob
trustpilot.com Sep 30, 2025

Great quality products

Great quality products , slight delay to delivery ,...

D
Dominic
trustpilot.com Sep 30, 2025

Ease of website able to filter what my…

Ease of website able to filter...

U
Umar Mallinson
trustpilot.com Sep 30, 2025

I queried why my product was defective…

I queried why my product was defective at delivery and was informed s...

J
Jack
trustpilot.com Sep 30, 2025

Fantastic quality jacket and customer…

Fantastic quality jacket and customer service to facilitate the...

K
K j
trustpilot.com Sep 30, 2025

Really nice coat good fit and put it to…

Really nice coat good fit and put it to the...

A
Anne
trustpilot.com Sep 30, 2025

Efficiency.

Although the shoes bought did npot suit my feet, the ser...

M
MR W KELLY
trustpilot.com Sep 30, 2025

Good value and delivered on time

Good value and d...

W
W.C.C.
trustpilot.com Sep 30, 2025

Great product

My son loved the fleece, another 1 to add to his collect...

T
Tink
trustpilot.com Sep 30, 2025

Absolute delight to order from

Absolute delight to order from. They resolved my issues straig...

R
Rebecca Joinson
trustpilot.com Sep 30, 2025

Item cancelled twice

Ordered the prism interactive polartec fleece in brown and hadnt recieved my despatch email so I contacted customer care who had told me my order had...

P
Pamela Mcfadyen
trustpilot.com Sep 30, 2025

My son loved his coat

...

M
Mr Neil Hartigan
trustpilot.com Sep 30, 2025

Great customer service response

I wanted to order a fleece from Berghaus. I have never ordered from them previous so was offered a 15% discount on my first order. When I entered the...

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Conclusion

Customer feedback shows consistent strengths in delivery, refunds and responsive customer-service channels: multiple reviewers cite prompt refunds, helpful helplines and generally reliable delivery. Product feedback is mostly positive for jackets and fleeces, including good weather performance, but a minority report inconsistent materials, fit issues or defects in specific items. Website filtering and checkout are praised, though a few customers experienced discount code or stock‑visibility problems that required follow-up. If you prioritise fast delivery and straightforward returns, reviews indicate Berghaus performs well; if you need exact fabric or fit consistency, inspect item details and returns policy before purchase.