Customer feedback shows consistent strengths in delivery, refunds and responsive customer-service channels: multiple reviewers cite prompt refunds, helpful helplines and generally reliable delivery. Product feedback is mostly positive for jackets and fleeces, including good weather performance, but a minority report inconsistent materials, fit issues or defects in specific items. Website filtering and checkout are praised, though a few customers experienced discount code or stock‑visibility problems that required follow-up. If you prioritise fast delivery and straightforward returns, reviews indicate Berghaus performs well; if you need exact fabric or fit consistency, inspect item details and returns policy before purchase.
Examples from available reviews (Sep 2025 – Feb 2026).
Second pair of trousers were lower quality and disappointing.
“The new pair are much more synthetic and ‘slippery’ to wear”
Reported a defective product and received no response for over a week.
“I queried why my product was defective at delivery”
Customer service quickly resolved a discount code pricing issue.
“They responded very quickly and amended the price accordingly.”
Wrong size returned and refund processed very quickly.
“the refund was done very quickly.”
Many reviewers praise on‑time delivery, fast refunds and helpful returns handling, though a few cite occasional delivery delays and cancellations.
Several customers report good value and successful discount adjustments; a small number note price parity without perceived quality improvement.
Site filtering and checkout are often described as straightforward; one report cites a discount code problem and another flags stock visibility issues.
Many customers praise build and weather performance of jackets and fleeces, but some report inconsistent materials, fit problems or occasional defects.
Several reviews highlight quick, helpful responses and a good helpline; others report slow or missing replies about defects and cancelled orders.
Most reviewers express a positive overall experience driven by product satisfaction and efficient service, with isolated negative incidents noted.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Received a really good quality garment with a stress-free purchase.
“Really good quality garment ordered online from the manufacturer stress free experience”
Jacket is comfortable and sizes well.
“Great jacket , comfortable, good sizing”
Service was excellent and included updates.
“Excellent service with updates”
Jacket sleeves were at least four inches too long.
“The sleeves for this jacket are at least 4 inches too long..”
Order and delivery were smooth; fleeces fit perfectly.
“The two fleeces I bought were perfect and exactly what I ordered.”
Product praised for its quality and design.
“great product, quality and design”
Mens coats were well-priced and stylish; bought two for son.
“Really well.priced and stylish mens coats I have bought 2 of these now for my son.”
Good fit and well made; customer very happy.
“Excellent Buy. Good Fit. Well Made. Very happy with my purchase.”
Leaking boots were returned and replaced within a week.
“they replaced them within a week.”
Quick delivery, good price, and top quality kit.
“Great quick service delivery within a couple of days & great price too always top quality kit”
Item quality was brilliant and delivery was fast.
“Brilliant quality item. Fast delivery”
Easy website, kept informed, and item arrived satisfactorily.
“Kept informed. Arrived in satisfactory time.”
Long-term customer praises durability and reliable quality in bad weather.
“everything lasts for years & has been reliable in bad weather conditions.”
Latest sweatshirt is lighter and sized differently than previous ones.
“It’s obvious that the latest version is not as heavy as my other two.”
Product quality good but customer service was slow and unhelpful.
“Communication was slow and unhelpful”
They repaired an old jacket free of charge, exceptional service.
“Berghaus have repaired it foc.”
Courier Evri caused damaged, lost parcels and long delivery times.
“My parcels are so beaten up that the cardboard is soft.”
Quick and efficient service; coat was beautiful.
“Thank you for your quick and efficient service. The coat is beautiful.”
Products were great and buying process was efficient.
“Great products and efficient buying”
Delivery was quick and the sale price good.
“Quick delivery, great sale price”
Order arrived on time and included a free gift.
“My order Arrived on time with a free gift 🎁🤩”
Second pair of trousers were lower quality and disappointing.
“The new pair are much more synthetic and ‘slippery’ to wear”
Order process went smoothly with no problems.
“Everything went smoothly. No problems!”
Customer reports an excellent experience.
“Excellent.”
Order arrived on time as expected.
“Arrived on time”
Buyer praises product and its price.
“Great product and price”
Wrong size returned and refund processed very quickly.
“the refund was done very quickly.”
Product was great and delivery experience was positive.
“Great product and once again delivery experience was great.”
Products were great quality but delivery was slightly delayed.
“Great quality products , slight delay to delivery”
Website filtering made it easy to find husband's item.
“Ease of website able to filter what my husband was looking for.”
Reported a defective product and received no response for over a week.
“I queried why my product was defective at delivery”
Jacket quality was fantastic and customer service handled size change.
“Fantastic quality jacket and customer service to facilitate the change to a different size.”
Coat fitted well and withstood a heavy downpour.
“Really nice coat good fit and put it to the test it stood up to a very down pour of rain”
Shoes didn't suit but delivery and refund service was efficient.
“the servie was very effieicnt in delivery and refund.”
Item offered good value and was delivered on time.
“Good value and delivered on time”
Son loved the fleece and prefers Berghaus exclusively.
“Berghaus is the only brand of clothing my son wears.”
Ordering was a delight and issues were resolved straight away.
“They resolved my issues straight away, reference couriers leaving items on an open door step”
Order cancelled twice while website still showed item as available.
“I was told my order had been cancelled.”
Reviewer reports that their son loved his coat.
“My son loved his coat”
Customer service quickly resolved a discount code pricing issue.
“They responded very quickly and amended the price accordingly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Berghaus is a UK-based outdoor clothing and equipment brand that sells jackets, fleeces, trousers and footwear through its own channels and retailers. Consumers researching Berghaus reviews will typically look for information on product durability, weather performance, sizing and post-purchase service such as delivery and returns. This summary focuses on verified customer feedback covering product performance, delivery, refunds and customer support.