Reviews are consistently positive about in-store staff knowledge, helpfulness and the ability to test mattresses, with many customers reporting punctual delivery and smooth installations. Several reviewers cite competitive pricing, discounts and helpful advice as reasons they chose Bensons for Beds. Product comments are favourable where present, but fewer reviews mention product quality directly, so consider trying mattresses in store. There is at least one clear negative report about returns and refund handling; prospective buyers should confirm the retailer's returns policy and ask about delivery and return procedures before purchase.
Examples from available reviews (Feb 2023 – Feb 2026).
Helpful staff, easy website, punctual delivery and good product quality.
“All in all, Bensons for Beds provides an excellent shopping experience.”
Attentive assistant, on-time delivery and efficient installation made experience pleasant.
“Assistant in the store was attentive but not pushy”
Manisha explained options, arranged a discount, and influenced store choice.
“She even arranged another discount for us.”
Return refused for an unused pillow, leaving reviewer unhappy.
“They said we couldn’t return it because they didn’t know if we slept on it.”
Most reviewers highlight helpful, knowledgeable and patient store staff, with punctual deliveries and assembly; only one review reports a negative service interaction.
Several customers mention reasonable prices, discounts or better deals compared with alternatives, while a single reviewer judged an item as poor value.
Shoppers report easy in-store navigation and online browsing, relaxed showroom environments and the ability to test mattresses before buying.
Reported product quality is positive—customers mention supportive mattresses and well-built beds—but sample size is small and conclusions are limited.
Customers frequently note clear delivery scheduling, time slots and pre-arrival calls; one review highlights a breakdown in returns communication.
Most reviewers describe a positive overall experience—faultless processes, satisfaction with purchases and recommendations—contrasted by one poor returns experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Knowledgeable, helpful staff and an easy in-store transaction.
“Great instore experience, with knowledgeable, helpful and friendly staff”
Reviewer describes the service as excellent.
“Excellent service 👏”
Patient, understanding staff made the purchase much easier.
“The help from the staff, also patience and understanding made my purchase so much easier.”
Reviewer reports an absolutely great, very good experience.
“Absolutely great very good experience”
Reviewer loves new mattress and appreciated timely delivery.
“We are loving our new mattress.”
Helpful, no-pressure shop staff and courteous, careful delivery team.
“they even put overshoes on so not to dirty or wet my carpets”
Timm explained mattress types thoroughly and helped build buyer confidence.
“meeting Timm at the Branksome branch”
Hannah listened and found ideal beds without pressuring the customer.
“She listened, searched and found the perfect beds for our needs especially for my husband.”
Ordering to delivery was first class; courteous staff and helpful delivery.
“From the ordering of a new mattress to delivery was a first class experience.”
Very good in-store service as well as delivery provided.
“Very good Instore service aswell as delivery.”
Good customer service and delivery; reviewer would recommend.
“Good Customer service throughout including delivery, Would definitely recommend”
Customer service and delivery were good; reviewer recommends them.
“Good Customer service throughout including delivery, Would definitely recommend”
On-time delivery with careful, helpful installers and excellent service.
“Delivered on time, care taken in my home”
Delivery and in-home assembly were punctual and helpful.
“Delivered on time, care taken in my home, built on premises by very friendly gents”
Staff were very helpful during the visit.
“Very helpful staff”
Staff were very helpful during the visit.
“Very helpful staff”
Great service, helpful with mattress trials and clear delivery information.
“Absolutely great service nothing was too much trouble”
Staff provided excellent, attentive service and clear delivery communication.
“Absolutely great service nothing was too much trouble”
Fast, clean installation; crew removed rubbish and worked efficiently.
“Fast, clean, take all rubish away, they wasnt here for long”
Fast, clean delivery; team removed rubbish and were efficient.
“Fast, clean, take all rubish away, they wasnt here for long Great serv8ce”
Professional timely wardrobe installation, with one damaged door to be replaced.
“Unfortunately one of the doors was damaged.”
Delivery and assembly were professional, though one door arrived damaged.
“Unfortunately one of the doors was damaged.”
Base and mattress arrived but headboard came two weeks late; installers efficient.
“The base and mattress arrived but without the headboard.”
Base and mattress arrived on time but headboard was two weeks late.
“The base and mattress arrived but without the headboard.”
Service from store visit to installation was excellent and exceeded expectations.
“service as excellent and beyond my expectations.”
In-store and delivery service exceeded the reviewer's expectations.
“service as excellent and beyond my expectations.”
Reviewer reports a very good delivery team.
“Very good delivery team”
Delivery team performed very well.
“Very good delivery team”
Easy ordering, delivery and assembly with great all-round service.
“Easy to order, delivered and put together with ease.”
Ordering was easy and delivery and assembly were smooth.
“Easy to order, delivered and put together with ease. Great service all round.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bensons for Beds is a UK retailer specialising in beds, mattresses, sofa beds and bedroom furniture. The chain operates physical showrooms alongside an online store, enabling customers to compare products, try mattresses in person and arrange home delivery.