Reviews Analysed
21
We Collect & Analyse Reviews
Bensons for Beds
Experiences & Reviews
Bensons for Beds is a UK retailer specialising in beds, mattresses, sofa beds and bedroom furniture. The chain operates physical showrooms alongside an online store, enabling customers to compare products, try mattresses in person and arrange home delivery.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
24d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers highlight helpful, knowledgeable and patient store staff, with punctual deliveries and assembly; only one review reports a negative service interaction.
Share
Strong
34%
💰
Value for money
Several customers mention reasonable prices, discounts or better deals compared with alternatives, while a single reviewer judged an item as poor value.
Share
Strong
10%
⚡
User experience
Shoppers report easy in-store navigation and online browsing, relaxed showroom environments and the ability to test mattresses before buying.
Share
Strong
12%
🔧
Product quality
Reported product quality is positive—customers mention supportive mattresses and well-built beds—but sample size is small and conclusions are limited.
Share
Mixed
7%
📞
Communication
Customers frequently note clear delivery scheduling, time slots and pre-arrival calls; one review highlights a breakdown in returns communication.
Share
Strong
12%
⭐
Overall experience
Most reviewers describe a positive overall experience—faultless processes, satisfaction with purchases and recommendations—contrasted by one poor returns experience.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
My Experience at Bensons For Beds
"I recently purchased a new bed and mattress from Bensons for Beds, and I must say that my experience was amazing. The store has a vast selection of beds, mattresses, sofa beds and bedroom furniture to choose from. The sales representatives were very helpful in guiding me through the entire process. They asked me questions about the type of bed I wanted along with my sleeping habits before recommending what would be best for me. Their expertise proved highly beneficial as they guided me towards a bed which not only fit my budget but also matched my comfort preferences. Additionally,I found their website extremely easy to navigate; it allowed me to clearly compare different pieces within their product ranges.Their delivery service was right on time too! My products arrived looking great without any damage or scratches whatsoever. All in all, Bensons for Beds provides an excellent shopping experience. I am so happy with the quality of their products that I wouldn't hesitate to recommend them to anyone else who is looking for comfortable, good quality beds at affordable prices."
Chester
Collected.reviews
Feb 15, 2023
Featured for: Comprehensive review covering many themes
Assistant was attentive but not pushy…
"Assistant in the store was attentive but not pushy and gave us time to look around and decide what we wanted. We were given a delivery date of 26th Se..."
Margaret Lucas
Trustpilot
Sep 30, 2025
Featured for: Clear delivery and installation example
Lovely staff member Manisha took time…
"Lovely staff member Manisha took time to explain what was available for our price range & needs. She eve..."
Jackie Knight
Trustpilot
Sep 30, 2025
Featured for: Shows pricing, discount and decision
We got a pillow and didn’t want it so…
"We got a pillow and didn’t want it so we took it back the next day because the shop had already closed when we went to return it back. They said we co..."
Lauren Roper
Trustpilot
Sep 30, 2025
Featured for: Illustrates a negative returns experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kenneth Moore
trustpilot.com
Sep 30, 2025
I have already completed this earlier
I have already completed this earl...
H
Helen Moses
trustpilot.com
Sep 30, 2025
Staff were very helpful
Staff were very helpful. Layout of sho...
E
Ebony
trustpilot.com
Sep 30, 2025
The price is reasonable and staff very…
The price is reasonable...
M
Mrs D
trustpilot.com
Sep 30, 2025
Customer service was AMAZING
Marcus was amazing. He helped us so much from choosing the right bed to...
R
Rachel
trustpilot.com
Sep 30, 2025
Excellent customer service
Carol , the sales assistant in your Wigan store was very knowledgeable ,...
D
Dee
trustpilot.com
Sep 30, 2025
We Need Showrooms.
Try before you buy In Store.😊 Colin the store assistant was genuinely helpful nothing was too much. He came across passionate in the field. I...
c
customer
trustpilot.com
Sep 30, 2025
Good service and communication
Good service an...
M
Margaret Lucas
trustpilot.com
Sep 30, 2025
Assistant was attentive but not pushy…
Assistant in the store was attentive but not pushy and gave us time to look around and decide what we wanted. We were given a delivery date of 26th Se...
C
Customer
trustpilot.com
Sep 30, 2025
Easy to shop
Easy to shop, expert advic...
J
Jo Clout
trustpilot.com
Sep 30, 2025
Always a friendly and helpful welcome…
Always a friendly and helpful welcome in the Folkestone Store. Marshall listened to my needs and pointed me in the right di...
C
Catherine Pennington
trustpilot.com
Sep 30, 2025
Staff at the store
Staff at the store, knowledgeable and easy to talk with. The bed was delivered on time and with efficiency and...
N
Nick
trustpilot.com
Sep 30, 2025
Really helpful staff
Really helpful staff, speedy deli...
J
John
trustpilot.com
Sep 30, 2025
The salesman
The salesman , was very patient and pleasant, but no way push...
A
Andy Wilkins
trustpilot.com
Sep 30, 2025
In the words of my wife ‘Nick knows his…
In the words of my wife ‘Nick knows his onions’ Extremely...
M
Maureen Brook
trustpilot.com
Sep 30, 2025
Your sales girl was very helpful and…
Your sales girl was very helpful and knowledge...
G
Giselle
trustpilot.com
Sep 30, 2025
Good knowledgeable staff and…
Good knowledgeable st...
J
Jackie Knight
trustpilot.com
Sep 30, 2025
Lovely staff member Manisha took time…
Lovely staff member Manisha took time to explain what was available for our price range & needs. She eve...
L
Lauren Roper
trustpilot.com
Sep 30, 2025
We got a pillow and didn’t want it so…
We got a pillow and didn’t want it so we took it back the next day because the shop had already closed when we went to return it back. They said we co...
D
DAWN LEWIS
trustpilot.com
Sep 30, 2025
I decided to buy a new mattress at…
I decided to buy a new mattress at Benson as they offered a better deals and the sales assistant Lyba explained what would suit my needs best as I hav...
P
Paul Willis
trustpilot.com
Sep 30, 2025
We were listened to about what we…
We were listened to about what we needed. We weren't pressured...
Conclusion
Reviews are consistently positive about in-store staff knowledge, helpfulness and the ability to test mattresses, with many customers reporting punctual delivery and smooth installations. Several reviewers cite competitive pricing, discounts and helpful advice as reasons they chose Bensons for Beds. Product comments are favourable where present, but fewer reviews mention product quality directly, so consider trying mattresses in store. There is at least one clear negative report about returns and refund handling; prospective buyers should confirm the retailer's returns policy and ask about delivery and return procedures before purchase.