When orders arrive, customers often share strong results. Reviews highlight good feel, added distance, and fast delivery for irons and carry bags. Many complaints focus on shipping and lack of contact, including unanswered emails, long delays, and wrong or missing items. Product comments split between irons that perform well and occasional build issues such as heads coming off and paint chipping. Service experiences range from quick, courteous help and replacements to unresolved charges and missing demo shipments.
Examples from available reviews (Nov 2021 – Mar 2026).
Paid for driver and hybrid but no delivery and emails unanswered.
“Still waiting, 3 emails to enquire have gone unanswered.”
New iron head detached and after repair the club rattles when hitting balls.
“A brand new Icon 7 iron head came off while hitting golf balls”
PTX Pro irons felt great and exceeded expectations.
“they are everything the testimonials say and more.”
Quick shipping and helpful customer service made the gift very successful.
“The shipping was quick, and Alex, the customer service guy, was very respectful”
Service comments are sharply divided. Several reviewers mention fast dispatch, polite staff, and replacements that solved the issue. Others describe being charged without receiving goods, refunds that never arrived, and incorrect grips left uncorrected.
Value comes up only occasionally. When it does, reviewers point to strong iron performance for the price and like the direct-sale pricing.
Many customers describe a smooth purchase when orders ship quickly, including UK deliveries within days and high satisfaction with the clubs. Negative experiences often link to long waits, unclear website listings, and unresponsive support that left orders unresolved.
Multiple reviews praise certain irons for feel and extra distance. Other reviews mention build or cosmetic problems, including an iron head coming off, paint chipping on shafts, and faulty headcovers.
Communication issues come up often and in similar ways: emails go unanswered, phones aren’t picked up, and returns can be slow or unreliable. A smaller set of reviews mentions clear website details or quick replies.
Experiences swing between very happy customers who received their products and frustrated customers when shipping or support broke down. Final ratings largely depend on how quickly delivery and post-sale contact were handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received wrong shaft and returns process was slow and unreliable.
“I received a 95gr shaft.”
Gifted irons were really amazing and high quality.
“it is really amazing.”
Hybrids had defective headcovers and shafts suffered paint chipping.
“the paint on the shafts has chipped in many places”
Irons delivered quickly in the UK and look fantastic.
“delivered within a week and look fantastic.”
Ordered on 22 January and still not arrived.
“I've been waiting 3 months.”
Order delayed and company failed to respond to calls and communication.
“Their phone is going unanswered and no return phone call.”
New iron head detached and after repair the club rattles when hitting balls.
“A brand new Icon 7 iron head came off while hitting golf balls”
Paid for driver and hybrid but no delivery and emails unanswered.
“Still waiting, 3 emails to enquire have gone unanswered.”
Ordered on 15 December with no shipping updates after a month.
“My husband is still waiting for his clubs which he ordered on Dec 15th”
Reviewer described the company as great overall.
“great company”
Emails ignored; no response about purchasing from Canada.
“I have not received ONE response.”
Customer service replaced cosmetically imperfect heads and resolved issue.
“I receive brand new heads and couldn't be any happier.”
Reviewer praised irons' quality and good price through direct sale.
“Hogan Irons are the best on the market..”
Website was unclear so club received was not the expected model.
“I didn't realize and it wasn't clear on the website that it was going to be another 4 iron.”
PTX Pro irons felt great and exceeded expectations.
“they are everything the testimonials say and more.”
Received incorrect grips and company offered no remedy; customer paid.
“the Ben Hogan Company did not offer a remedy for the situation.”
New club gained ten yards and felt perfect to reviewer.
“10 yards longer and feel perfect!”
Paid for demo shipping but demos were never dispatched or received.
“they took my shipping money and gave me nothing.”
Carry bag delivered to Sweden within 72 hours, very satisfied.
“had it delivered in Sweden within 72 hrs.”
Reviewer could not be happier with the experience.
“could not be happier”
I wanted to do something special and memorable for my father's birthday.
because he was the best golfer of the year
I had an idea for a golf gift.
I did an online search and discovered this amazing website named Ben Hogan Golf Equipments.
I went to the website and liked what I saw.
They had so many options for golf equipment that I couldn't decide what to get for my father. Finally, I couldn't take my eyes off the ICON IRONS, so I placed my order. The shipping was quick, and Alex, the customer service guy, was very respectful and answered all of my questions as quickly as possible.
I gave my date the ICON IRONS, and he was overjoyed. He loved it so much that he said he had been saving money to buy it someday
Thank you, Ben Hogan, for making my father's dream come true.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ben Hogan Golf makes and sells golf clubs and related gear under the Ben Hogan name. Its lineup includes irons, drivers, hybrids, and accessories like headcovers and carry bags. The company offers specs, shaft choices, and replacement parts for golfers and dealers. Ben Hogan Golf promotes classic-looking clubs for players who want traditional clubmaking and measurable performance.