Reviews Analysed
21
We Collect & Analyse Reviews
Ben Hogan Golf
Experiences & Reviews
Ben Hogan Golf is a golf equipment brand using the Ben Hogan name to market irons, drivers, wedges and related accessories. The brand sells products direct online and through regional retail channels and is known among players for iron-centric designs. Consumers searching reviews typically want information on build quality, club performance, shipping and customer support.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
19d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Many reviews describe delivery or fulfilment problems: several customers report long waits or missing orders, though some buyers received prompt, correct deliveries.
Share
Weak
24%
💰
Value for money
Very few reviewers comment on price; one review explicitly praises competitive pricing, while most feedback centres on fit, defects and service rather than cost.
Share
Mixed
1%
⚡
User experience
Mixed site and ordering experiences: some customers found the website and selection straightforward, while others report unclear listings, wrong demos or mismatched items.
Share
Weak
6%
🔧
Product quality
Product reports are mixed: multiple customers praise irons for feel and performance, but several cite defects such as wrong specifications, chipping paint or loose heads.
Share
Mixed
19%
📞
Communication
Communication is a frequent complaint: many customers report unanswered emails, unreturned calls or slow follow-up, but a minority highlight helpful individual staff members.
Share
Weak
19%
⭐
Overall experience
Overall impressions vary: satisfied buyers note good clubs and timely deliveries; dissatisfied buyers report delays, incorrect items and unsatisfactory after-sales handling.
Share
Mixed
31%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Ordered a 54* wedge with 100gr KBS tour…
"Ordered a 54* wedge with 100gr KBS tour lite shaft. I received a 95gr shaft. Emailed them about it and “lisa” said they use 95gr shafts to build stiff..."
Chaston W
Trustpilot
Sep 30, 2025
Featured for: Wrong-spec club and return delay
Avoid the hybrids!
"The ordering and delivery of the clubs was good and i have no problem with the irons. However I bought 2 hybrids at the same time. They came with head..."
adam tierney
Trustpilot
Sep 30, 2025
Featured for: Defective hybrids; poor after-sales response
Alison and Ben Hogan eu
"Received a set of Black Hogan Icons. 99.9% was perfection but there was something cosmetically that was bothering me. Rang up and spoke to Alison from..."
Andy
Trustpilot
Sep 30, 2025
Featured for: Resolved cosmetic issue; replacement sent
ICON IRONS
"
I wanted to do something special and memorable for my father's birthday.
because he was the best golfer of the year
I had an idea for a golf gift.
I did an online search and discovered this amazing website named Ben Hogan Golf Equipments.
I went to the website and liked what I saw.
They had so many options for golf equipment that I couldn't decide what to get for my father. Finally, I couldn't take my eyes off the ICON IRONS, so I placed my order. The shipping was quick, and Alex, the customer service guy, was very respectful and answered all of my questions as quickly as possible.
I gave my date the ICON IRONS, and he was overjoyed. He loved it so much that he said he had been saving money to buy it someday
Thank you, Ben Hogan, for making my father's dream come true.
"
Marckdon Finderr
Collected.reviews
Nov 30, 2021
Featured for: Quick shipping and helpful service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Chaston W
trustpilot.com
Sep 30, 2025
Ordered a 54* wedge with 100gr KBS tour…
Ordered a 54* wedge with 100gr KBS tour lite shaft. I received a 95gr shaft. Emailed them about it and “lisa” said they use 95gr shafts to build stiff...
M
Mads de Leeuw
trustpilot.com
Sep 30, 2025
There are many golfers out there and if by any chance, you are looking for quality equipment, this isn't a bad option. Someone gifted me some iron, and it is really amazing.
There are many golfers out there and if by any chance, you are looking for quality equ...
a
adam tierney
trustpilot.com
Sep 30, 2025
Avoid the hybrids!
The ordering and delivery of the clubs was good and i have no problem with the irons. However I bought 2 hybrids at the same time. They came with head...
V
Vic Elvidge
trustpilot.com
Sep 30, 2025
Purchased a set of irons in uk and were…
Purchased a set of irons in uk and were d...
J
Jason Madvig
trustpilot.com
Sep 30, 2025
I've been waiting 3 months
I've been waiting 3 months. Ordered o...
J
Jeff Todd
trustpilot.com
Sep 30, 2025
Still waiting
Ordered my irons on March 15. Today is April 16 and I still do not have. I get there may be a delay but communicate that to me. Their phone is going u...
M
Mike
trustpilot.com
Sep 30, 2025
A brand new Icon 7 iron head came off…
A brand new Icon 7 iron head came off while hitting golf balls ( 6th balls to be exact) and it ricocheted off my impact screen and hit me on my back....
P
Paul Rogers
trustpilot.com
Sep 30, 2025
Purchased a set of ptx pro irons prior…
Purchased a set of ptx pro irons prior to COVID in 2020, brilliant!! Ordered a gs53 max driver, 4 wood and a hybrid, plus a cap. Paid in full on 11/01...
T
Teh Yusuf
trustpilot.com
Sep 30, 2025
My husband is still waiting for his…
My husband is still waiting for his clubs which he ordered on Dec 15th, no updates...
N
Nik
trustpilot.com
Sep 30, 2025
great company
...
B
Bob Taylor
trustpilot.com
Sep 30, 2025
Brutal customer service.Do they even have one??
I have sent 4 emails to this company. All I wanted is to by one of their products,the G53 MAX driver. I live in Canad...
A
Andy
trustpilot.com
Sep 30, 2025
Alison and Ben Hogan eu
Received a set of Black Hogan Icons. 99.9% was perfection but there was something cosmetically that was bothering me. Rang up and spoke to Alison from...
C
Carter Martin
trustpilot.com
Sep 30, 2025
I just wanted to say Hogan Irons are…
I just wanted to say Hogan Irons are the best on the market.. by cutting out the middle man ( Rodger Dune)....... you get th...
A
Anthony Tento
trustpilot.com
Sep 30, 2025
I had bought 4-w PTx Pro irons earlier…
I had bought 4-w PTx Pro irons earlier in the year and wanted to add a UiHi hybrid option. I didn't realize and it wasn't clear on the website that it...
M
Michael Parsons
trustpilot.com
Sep 30, 2025
PTX pro irons are amazing!
I was looking for something with some feel to replace my titleist ap1 irons Ordered the ptx pro black irons and they are every...
B
Bill Cottrell
trustpilot.com
Sep 30, 2025
Sent product with wrong grips. Offered no solution.
I ordered 3 Equalizer wedges with standard grips. When they arrived the grips were standard plus 2, a much larger grip than the regular standard grips...
B
Brandon Ballance
trustpilot.com
Sep 30, 2025
Been playing w/ Hogan Apex irons for…
Been playing w/ Hogan Apex irons for years. Recently ordered ICON...
R
Robert Del Prete
trustpilot.com
Sep 30, 2025
LIED to me on demos
I spoke with a representative on Thursday July17 2020 I place an order for the demo Icon irons a driver and a fairway metal. I paid my shipping with m...
B
Bill Shankly
trustpilot.com
Sep 30, 2025
BH1 Stand Bag
Placed my order for a carry bag and had it delivered...
O
O C Welch III
trustpilot.com
Sep 30, 2025
could not be happier
...
Conclusion
Reviews show a split picture for Ben Hogan Golf. Several buyers report strong product performance for irons and praise quick, successful deliveries in some regions. At the same time, a recurring set of complaints concerns long delivery delays, communication gaps (unanswered emails or calls) and some product mismatches or defects (wrong shafts, chipped paint, loose heads). Prospective customers should weigh the positive product comments against frequent reports of fulfilment and after-sales inconsistency; ask about expected lead times, confirm specifications before purchase and keep documentation for returns or warranty follow-up.