Reviews show a split picture for Ben Hogan Golf. Several buyers report strong product performance for irons and praise quick, successful deliveries in some regions. At the same time, a recurring set of complaints concerns long delivery delays, communication gaps (unanswered emails or calls) and some product mismatches or defects (wrong shafts, chipped paint, loose heads). Prospective customers should weigh the positive product comments against frequent reports of fulfilment and after-sales inconsistency; ask about expected lead times, confirm specifications before purchase and keep documentation for returns or warranty follow-up.
Examples from available reviews (Nov 2021 – Feb 2026).
Received wrong shaft and returns process was slow and unreliable.
“I received a 95gr shaft.”
Hybrids had defective headcovers and shafts suffered paint chipping.
“the paint on the shafts has chipped in many places”
Customer service replaced cosmetically imperfect heads and resolved issue.
“I receive brand new heads and couldn't be any happier.”
Quick shipping and helpful customer service made the gift very successful.
“The shipping was quick, and Alex, the customer service guy, was very respectful”
Many reviews describe delivery or fulfilment problems: several customers report long waits or missing orders, though some buyers received prompt, correct deliveries.
Very few reviewers comment on price; one review explicitly praises competitive pricing, while most feedback centres on fit, defects and service rather than cost.
Mixed site and ordering experiences: some customers found the website and selection straightforward, while others report unclear listings, wrong demos or mismatched items.
Product reports are mixed: multiple customers praise irons for feel and performance, but several cite defects such as wrong specifications, chipping paint or loose heads.
Communication is a frequent complaint: many customers report unanswered emails, unreturned calls or slow follow-up, but a minority highlight helpful individual staff members.
Overall impressions vary: satisfied buyers note good clubs and timely deliveries; dissatisfied buyers report delays, incorrect items and unsatisfactory after-sales handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received wrong shaft and returns process was slow and unreliable.
“I received a 95gr shaft.”
Gifted irons were really amazing and high quality.
“it is really amazing.”
Hybrids had defective headcovers and shafts suffered paint chipping.
“the paint on the shafts has chipped in many places”
Irons delivered quickly in the UK and look fantastic.
“delivered within a week and look fantastic.”
Ordered on 22 January and still not arrived.
“I've been waiting 3 months.”
Order delayed and company failed to respond to calls and communication.
“Their phone is going unanswered and no return phone call.”
New iron head detached and after repair the club rattles when hitting balls.
“A brand new Icon 7 iron head came off while hitting golf balls”
Paid for driver and hybrid but no delivery and emails unanswered.
“Still waiting, 3 emails to enquire have gone unanswered.”
Ordered on 15 December with no shipping updates after a month.
“My husband is still waiting for his clubs which he ordered on Dec 15th”
Reviewer described the company as great overall.
“great company”
Emails ignored; no response about purchasing from Canada.
“I have not received ONE response.”
Customer service replaced cosmetically imperfect heads and resolved issue.
“I receive brand new heads and couldn't be any happier.”
Reviewer praised irons' quality and good price through direct sale.
“Hogan Irons are the best on the market..”
Website was unclear so club received was not the expected model.
“I didn't realize and it wasn't clear on the website that it was going to be another 4 iron.”
PTX Pro irons felt great and exceeded expectations.
“they are everything the testimonials say and more.”
Received incorrect grips and company offered no remedy; customer paid.
“the Ben Hogan Company did not offer a remedy for the situation.”
New club gained ten yards and felt perfect to reviewer.
“10 yards longer and feel perfect!”
Paid for demo shipping but demos were never dispatched or received.
“they took my shipping money and gave me nothing.”
Carry bag delivered to Sweden within 72 hours, very satisfied.
“had it delivered in Sweden within 72 hrs.”
Reviewer could not be happier with the experience.
“could not be happier”
I wanted to do something special and memorable for my father's birthday.
because he was the best golfer of the year
I had an idea for a golf gift.
I did an online search and discovered this amazing website named Ben Hogan Golf Equipments.
I went to the website and liked what I saw.
They had so many options for golf equipment that I couldn't decide what to get for my father. Finally, I couldn't take my eyes off the ICON IRONS, so I placed my order. The shipping was quick, and Alex, the customer service guy, was very respectful and answered all of my questions as quickly as possible.
I gave my date the ICON IRONS, and he was overjoyed. He loved it so much that he said he had been saving money to buy it someday
Thank you, Ben Hogan, for making my father's dream come true.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ben Hogan Golf is a golf equipment brand using the Ben Hogan name to market irons, drivers, wedges and related accessories. The brand sells products direct online and through regional retail channels and is known among players for iron-centric designs. Consumers searching reviews typically want information on build quality, club performance, shipping and customer support.