Reviewers describe two very different outcomes. Many praise a support agent named Julie for quick, hands-on fixes and replacements. Others report unanswered emails, late or missing deliveries, and refund requests that never get resolved. Product feedback ranges from high craftsmanship to fabrics that don’t match the listing and stitching that fails.
Examples from available reviews (Sep 2025 – Mar 2026).
Paid for next‑day delivery but order wasn't shipped and no responses.
“have not responded to any emails regarding refunds”
Received defective and missing items and was denied full refund.
“Jeans were defective with no button hole.”
Julie resolved the issue quickly with smooth customer service.
“sorted my issue out within 24hrs”
Crochet twin set was high-quality, well‑fitted, and received compliments.
“The craftsmanship is top-tier”
Service experiences split between fast, personal help and cases that drag on. Several reviews describe Julie setting up replacements, free returns, and quick exchanges. Other reviews mention partial refunds, long waits for refunds to be issued, and being told to send items back before any refund is processed.
Value depends on the item’s condition and how returns are handled. Some customers call the fabrics poor or mislabeled and object to low refund offers after returning items. Others say the garments were good quality and delivery went smoothly, which made the price feel fair.
Ordering and delivery feel uneven, especially around tracking. Some customers say paid next-day delivery wasn’t shipped, tracking stalled, and updates never arrived. Other reviews describe quick delivery and easy returns when support stepped in, alongside the delays.
Product feedback ranges from strong craftsmanship to clear defects. Some reviewers report an excellent fit and high-quality crochet and knitwear. Others describe wrong materials, repeated stitching failures, very small sizing, and items arriving dirty or looking different from the pictures.
Communication shows a sharp gap in responsiveness. Many reviewers highlight quick replies from Julie and fast fixes. Others say emails went unanswered, return barcodes weren’t accepted, and messages stopped after they asked to cancel or get a refund.
Reviews swing between quick, successful resolutions and long stretches where service breaks down. Positive experiences focus on fast staff action and satisfying products. Negative ones point to refunds that don’t get settled, weak tracking, and disputes over return costs.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Paid for next‑day delivery but order wasn't shipped and no responses.
“have not responded to any emails regarding refunds”
Tracking stalled, no response, so reviewer raised a dispute for refund.
“heard nothing in over a week”
Faulty case was quickly replaced and free return arranged by Julie.
“Julie immediately arranged for a replacement to be sent out”
Reviewer calls products cheap and says they never received a refund.
“Already waiting 1 year + for my money.”
Jackets ran very small and company didn't respond to complaints.
“Super tiny and no response from the company !”
Company stopped responding after payment and did not issue a refund.
“they completely stopped responding when I requested a refund.”
Julie resolved the issue quickly with smooth customer service.
“sorted my issue out within 24hrs”
Julie promptly assisted and resolved the coat refund/exchange matter.
“Julie went above and beyond to help.”
Reviewer expresses disbelief that the company remains operational.
“Hard to believe this company stays in business!”
Julie provided outstanding, caring service and arranged a replacement T‑shirt.
“Julie provided outstanding service and truly went above and beyond.”
Sweater wasn't cashmere; returns were costly and only 15% refund offered.
“it was anything but cashmere.”
Julie efficiently found a replacement size and handled returns helpfully.
“Above and beyond customer service from Julie!”
Pictures did not match the product and items were poor.
“Pictures are not true to product.”
Received defective and missing items and was denied full refund.
“Jeans were defective with no button hole.”
Order arrived late, promised discount wasn't applied and emails were ignored.
“promised 10% discount which was never applied”
Poor communication after ordering, no updates and requests for cancellation.
“Poor customer service. Poor handling of query.”
Reviewer calls the site a scam and warns returns cost are not free.
“Return labels are not free and you will have to pay shipping items back to China.”
Julie resolved a slight delay, and product arrived in time and was great.
“Julie from the customer service support was great and attentive”
After item became unavailable, company demanded item return for a refund.
“I have to send back the item to get a refund.”
Return for a smaller size was handled with helpful communication.
“So helpful with a return I had to make due to needing the smaller size”
Return barcode wasn't accepted and the company didn't respond.
“the barcode is not accepted anywhere”
They sent a different item and only issued a partial refund.
“they only partially refunded the order”
Impressed by product quality, fast delivery, and helpful customer service.
“Wow really impressed with this brand”
Customer service quickly provided a return label and refunded promptly.
“I was contacted very quickly by Julie”
Queries were handled quickly and resolved immediately.
“Great customer service”
Paid for next‑day delivery but order wasn't delivered and no responses.
“they still haven’t delivered my order”
Returned items confirmed received but refund hasn't been issued yet.
“Can you let me know when I should get my refund please”
Reviewer says it's a scam and expresses disappointment.
“a scam, very disappointed”
High-quality clothing, quick delivery, and excellent customer service.
“Belier is incredible!”
Julie resolved my issue professionally and promptly; quality was good.
“thank you to Julie from customer services”
Quality has been excellent with easy delivery and good communication.
“Great quality and service!”
Clothes are decent quality; returns issue was resolved by Julie.
“The clothes are pretty decent quality.”
Crochet twin set was high-quality, well‑fitted, and received compliments.
“The craftsmanship is top-tier”
Exceptional product quality and efficient customer service from Julie.
“Great quality clothing and even better customer service.”
Repeated stitching failures caused trousers to come apart in multiple places.
“every pair the stitching has come apart in various places”
Shirt felt like cheap material and refund wasn't processed.
“The shirt felt like a plastic bag”
Order delayed in transit with no updates or delivery information.
“no email, no information”
They fulfilled a next‑day delivery request despite missing the cutoff.
“Brilliant service and a fantastic product”
Fast delivery with good quality, fashionable clothing.
“Very fast delivery, good quality clothes and very fashionable.”
Reviewer received dirty items and criticises poor customer service.
“Dirty I'm pretty sure second hand fans!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Belier is an online clothing retailer. It sells garments through its website, with checkout and courier delivery. Product pages show photos and sizing details to help customers choose. The company offers support channels for order questions, returns, and exchanges.