Many reviewers describe return and refund problems, often tied to high return postage and deductions. A large group reports items arriving damaged or in the wrong colour, or missing components. Several reviews mention very difficult assembly and poor fit for furniture and bedding. A small set of reviewers highlight fast delivery and durable towels.
Examples from available reviews (Jun 2018 – Feb 2026).
Customer service failed and they charged hefty return postage.
“The absolute WORST customer service ever!”
Received large refund deduction; expensive return charges reduced refund drastically.
“the $40 rug that I purchased, was refunded $13!”
Product was extremely difficult to assemble and poorly designed.
“The whole process took over 5 hours.”
Goods were high quality and delivery was very speedy.
“each one has been high quality.”
Multiple reviews mention wrong or incomplete orders and slow or unhelpful support. Several customers say refunds were refused after returns, and some describe being pushed toward memberships to avoid return fees.
Many customers say return labels and handling fees cut deeply into their refunds. A repeated complaint is that, after deductions, the refund was small compared with the original price.
Assembly and day-to-day usability problems come up often, including missing screws and parts that do not line up. Several reviewers say assembly took many hours or ended with the item unusable.
Numerous reviews point to weak fabric that tears after the first wash, along with clear colour mismatches versus the photos. A minority praise high-quality towels and fast delivery, but these positive notes are limited.
Customers describe slow replies and complaints going unanswered when they report damage or ask for refunds. Some reviews say the company clearly refused to help once a short window after delivery had passed.
Most reviews focus on problems with returns, product defects, and assembly. The overall picture contrasts many low-rated complaints with a small number of high-rated comments about quality and delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service failed and they charged hefty return postage.
“The absolute WORST customer service ever!”
Comforter set faded and poorly fitting; had to pay return shipping.
“poor quality faded colors and poor fit.”
Product was difficult to assemble and missing essential screws.
“Assembly took five hours for two adults.”
Screws did not line up during assembly, making it unusable.
“none of the screws would line up.”
Ordered a towel set but received only one face flannel.
“received one face flannel.”
Product was not as described and tore after first wash.
“fabric tore with first wash (washed according to lavmbel instructions).”
Comforter colour differed significantly from description, prompting a return.
“The comforter actually almost looked silver”
One glass arrived with a sharp flaw and customer service ignored complaint.
“one of the drinking glasses had a flaw ,it was a sharp edge”
Barbecue was poor quality and they demanded high return fees.
“They asked me to pay almost $60.”
Multiple parts were wrong or missing and customer service delays persisted.
“Everything that could go wrong did.”
Refund was heavily reduced by return shipping and handling fees.
“my refund issued by BB&B was only $18.67.”
Towels differed from site colour and return cost was high.
“NOT anywhere near the color shown on the site.”
Return resulted in almost no refund after high return deduction.
“Paid $35 for said item was credited 90 cents for return.”
Received large refund deduction; expensive return charges reduced refund drastically.
“the $40 rug that I purchased, was refunded $13!”
Product was extremely difficult to assemble and poorly designed.
“The whole process took over 5 hours.”
Quoted $54 to return a rug and pressured to buy membership to waive fee.
“I was quoted $ 54.00 to return the rug.”
Return label cost $20 deducted from refund, making returns costly.
“you will have $20.00 deducted from your refund!”
Multiple wrong and late deliveries and refusal to cover return postage.
“I was told I would have to pay $20.05 for the label”
Returned item not as described but refund was refused and response delayed.
“they still have refused to give me a refund.”
High-back stools showed wood gouging and company refused help after 30 days.
“there are deep gouge chips in the wood.”
Great Quality!!
I purchased the 800 GSM Hand towels from Bed and Bath online shop to use by my nail station in my salon. These are great! I wash them before each client, they are super absorbent for nail polish remover, solvents, and they are easy to transport. I also love that they are made out of 100% cotton. and are easy to wash too, My clients think they are super cute and love them too!
I don't usually write reviews, but for this product, I felt that it was important to let others know what a great find these are.
I recommend this online store.
Goods were high quality and delivery was very speedy.
“each one has been high quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bed and Bath Emporium sells homewares such as bedding, towels, bath linens, rugs, tableware, and small furniture. The range includes comforter sets, duvet covers, hand towels, and bathroom accessories. Shoppers browse listings and order through the online store. Product pages usually list materials, care instructions, and available sizes for each item.