Reviews show a strong pattern of responsive customer service: multiple customers report named agents providing replacements, refunds or samples. Product feedback is mixed — some praise shampoos and remy hair, while others report recent shedding, thinning or faulty packs on higher-cost purchases. Delivery and refund delays appear in a few cases but are often followed by staff updates and resolution. If you prioritise after-sales support, these reviews indicate useful responsiveness; if product consistency is critical, consider ordering samples or checking return terms before larger purchases.
Examples from available reviews (Dec 2021 – Feb 2026).
New Dubai 22inch hair was thin, shed heavily, and discoloured quickly.
“the quality is awful, the hair is thinner, sheds so quickly”
Customer service replaced faulty weave and sent samples, restoring some faith.
“replaced my damaged weave in a timely manner.”
Paige kept me updated and tracked my package and refund.
“Paige McAteer from the customer services team was so helpful”
Shampoo cleans without stripping oils and greatly improved my curly hair.
“This stuff has totally revolutionized how my hair looks, feels and behaves.”
Most reviews describe helpful, proactive customer service; staff frequently resolve issues and provide replacements, refunds or other remedies promptly.
Few reviews address price. One detailed complaint says a high-cost purchase felt poor value due to thinning, shedding and colour change.
Several reviews note delivery or refund delays and account transfers; these are often resolved after direct contact with support and follow-up updates.
Product feedback is mixed: some users praise shampoos and remy hair, others report faulty packs, thinning, shedding or inconsistent batch quality.
Reviewers frequently mention quick, personal responses from named agents and clear follow-up communication about replacements, refunds and samples.
Overall impressions are positive when issues are resolved; a minority of reviewers report ongoing product concerns that reduce overall satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I just wanted to write you a quick note to let you know what an amazing product you are carrying. I ordered the Oily Shampoo recently and it is amazing!! It really does clean my hair without stripping all the essential oils out. I have very thick, long and curly hair and it is always hard for me to find products that really work for me. This stuff has totally revolutionized how my hair looks, feels and behaves. I also loved your store even though it was a bit of a drive from where I live – cute little shop, wonderful ladies working there – glowing energy inside! Thanks again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beauty Works is a UK-based retailer specialising in hair extensions, haircare and styling tools, primarily selling direct to consumers online. Consumers searching reviews typically look for information on extension quality, styling devices and the company’s customer service and returns handling.