Reviewers often praise customer service for quick, case-by-case fixes and frequent replacement orders. Several shoppers say they are very happy with online ordering and with specific accessories or haircare items. A recurring criticism focuses on certain hair extensions that shed, thin, or change colour soon after purchase. A smaller group mentions courier problems and difficult communication around returns.
Examples from available reviews (Dec 2021 – Feb 2026).
Ellie Johnson provided first-class service and excellent support.
“Absolutely first class service from this company especially from Ellie Johnson”
Happy with items, especially the straightener bag and brush.
“Love the straightens bag and brush...”
Weft extensions changed colour to an orange-blonde within a month.
“The colour completely changed and became an awful orangy blonde.”
Items never arrived due to courier issues, refund issued after lengthy process.
“Never received the items - hassle with the courier company”
Many reviews mention staff by name and say issues were fixed quickly, often with replacements or upgrades. Customers describe active tracking, follow-ups, and one-to-one support for delivery or product problems. A few complaints point to the courier rather than the support team.
Several reviews mention compensation and free replacements, and some cite this as a reason to keep buying. One review calls the compensation inadequate after a product failure. Overall, few reviews discuss price or long-term value.
Customers describe ordering online as simple and say they could find specific or unusual hair shades. Several reviewers note they come back repeatedly for consistent purchases. Only a small number mention problems with the user journey or checkout.
Several low-rated reviews report major problems with certain hair extensions, including fast shedding, thinning, and colour change. Other reviews say shampoos, brushes, and accessories meet expectations. Reviews show a clear divide between high satisfaction with some items and sharp dissatisfaction with specific extension lines.
Many customers report fast replies and steady updates while issues were being resolved. A minority describe poor handling of returns and being asked to prove a supplier fault before receiving a fix. One review mentions a misleading listing that customer service later corrected.
High ratings focus on fast, personal support and dependable purchases of accessories or haircare. Low scores centre on particular extension products and courier-related delivery problems. Overall sentiment is shaped by strong service recoveries alongside isolated product or delivery failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I just wanted to write you a quick note to let you know what an amazing product you are carrying. I ordered the Oily Shampoo recently and it is amazing!! It really does clean my hair without stripping all the essential oils out. I have very thick, long and curly hair and it is always hard for me to find products that really work for me. This stuff has totally revolutionized how my hair looks, feels and behaves. I also loved your store even though it was a bit of a drive from where I live – cute little shop, wonderful ladies working there – glowing energy inside! Thanks again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beauty Works runs an online store focused on hair extensions and haircare. Its range covers human-hair extensions, clip-ins, weaves, and styling accessories such as brushes and straightener bags. The brand also sells professional-grade shampoos and styling tools for salon and at-home use. Beauty Works offers trade accounts for industry buyers and shares product information and care guidance on its website.