Reviews show a pattern of responsive customer support: many customers report fast refunds or replacements (examples include refunds within 24 hours and replacements within 36 hours). Product experiences are mixed — several buyers describe sturdy, reliable items while others report faults, wrong sizes or unexpected weight. Delivery and collection are mostly efficient but there are isolated reports of missed collections and delayed refunds, so check delivery and returns procedures beforehand. For purchases where fit, weight or long-term reliability matter, retain proof of purchase and review spare-parts availability and return terms.
Examples from available reviews (Sep 2022 – Feb 2026).
Delivery and collection failures caused a refund delay of 20 days.
“I am still waiting for a refund 20 days after my initial order.”
Customer service sent a replacement lawnmower within 36 hours.
“within 36 hours, I received a new lawnmower.”
Customer service arranged a refund within 24 hours for a faulty item.
“the customer services person was super helpful in arranging a refund for me within 24hrs”
This is the second long reach hedge trimmer purchased from VonHaus due to need.
“This is the second long reach hedge trimmer from Von Haus that I have purchased.”
Mostly positive service experiences: many reviews cite prompt refunds, quick replacements and helpful staff; a few cite delayed collections or refunds.
Several customers report good value and reasonable pricing, while a small number describe poor value when service problems occur.
Website browsing and product use are described as straightforward by some customers; a few noted assembly or stock-finding friction.
Product quality is mixed: multiple reviewers describe sturdy, well-made items, while others report faults, wrong sizes or unexpected weight.
Communication is generally praised for quick replies, return labels and proactive updates; some reviews report automated responses or failed collections.
Most reviewers give a positive overall account, often citing resolved issues and helpful staff; a minority report unresolved delivery or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Electric fireplace is beautiful, effective and good value for money.
“Perfect electric fireplace!”
Product is excellent, reasonably priced and performs as described.
“Does what it says on the box.”
Delivery was good and the item represented value for money.
“Delivery was very good and the item is value for money”
Wrong item was sent but VonHaus arranged a house collection for return.
“what was delivered was a bathroom cabinet???”
Ordering was easy, delivery prompt, and reviewer is satisfied with the product.
“Very prompt delivery.”
Using the units eliminated damp and mould problems in bedrooms.
“the smell has gone and no need to be wiping down windows anymore”
Product arrived very quickly and reviewer was impressed.
“I ordered and the product came really quickly.”
Customer service was prompt, helpful and went above and beyond for issues.
“Their customer service is probably the best I've experienced over the years.”
Step ladder was great and delivered promptly; reviewer very happy.
“Great step ladder and prompt delivery.”
Customer service addressed the query immediately and provided customised help.
“very happy with the customised service received.”
Reviewer reports that everything was good and satisfactory.
“Everything good 👍”
Delivery was quick and efficient and the machine seems solid.
“Quick and efficient delivery, didnt have to start building it either!”
Good delivery time and products of a good standard; reviewer recommends.
“Products of a good standard.”
Shelving unit delivered quickly, well packaged, easy to assemble and sturdy.
“really well packaged and easy to assemble”
Faulty hob and poor customer service; company refused collection and ignored contacts.
“They refused to collect it”
Light, ergonomic hand mixer performed well; delivered fast and well packaged.
“It’s very light and ergonomic to use and fairly powerful”
Returned a faulty ricer five weeks ago but no refund or responses received.
“no refund was issued.”
Von Haus quickly replaced the order with no fuss and reviewer is happy.
“Von Haus replaced my order with no fuss and at speed.”
Easy ordering, accurate product information and problem-free delivery met expectations.
“problem-free delivery and the double recycling bin is exactly what I expected.”
Reviewer found the company easy to deal with and products decent.
“Good people to deal with and decent products.”
Delivery was very quick and included two bags with attachments.
“Really quick delivery and you receive 2 bags with different attachments”
Customer service arranged a refund within 24 hours for a faulty item.
“the customer services person was super helpful in arranging a refund for me within 24hrs”
Company handled return and refund promptly; product appeared well made.
“the refund was very quick”
The wok was not deep enough, so it was returned and refunded.
“The wok I ordered wasn’t deep enough”
Delivery and collection failures caused a refund delay of 20 days.
“I am still waiting for a refund 20 days after my initial order.”
Staff respond quickly and are very helpful.
“Very helpful People get back to you quickly”
Customer service sent a replacement lawnmower within 36 hours.
“within 36 hours, I received a new lawnmower.”
The replacement greenhouse cover fits well, arrived on time, and was undamaged.
“the greenhouse cover is perfect as a replacement”
This is the second long reach hedge trimmer purchased from VonHaus due to need.
“This is the second long reach hedge trimmer from Von Haus that I have purchased.”
Von Haus located the lost package and credited the item after carrier delay.
“credited the lost item.”
Prompt service resolved the mower problem quickly and to the reviewer's satisfaction.
“Resolved quickly and fully to my satisfaction”
Wrong-sized part was returned and VonHaus provided a return label promptly.
“They even sent me a message to print off return post label.”
The extendable hedge trimmer is heavier than expected and unsuitable for the reviewer.
“it weights heavier than a petrol one”
Reviewer finds VonHaus brilliant and very helpful.
“they are so helpful.”
First-class service; equipment solid, reliable, and good value.
“The level of service I received was first class.”
Reviewer reports automated responses and delayed order, pursuing PayPal refund.
“Absolutely terrible customer service”
Customer service helped after initial confusion; product suits the reviewer's needs.
“Easy to assemble easy to use excellent customer service so far .”
Faulty item was replaced quickly and service was excellent.
“item faulty replaced asap no questions asked great”
Quick response and refund offered when a kettle failed.
“I was offered a refund as a replacement was not available.”
VonHaus provided excellent customer service and processed a PayPal credit within 24 hours.
“a credit was processed and confirmed by PayPal”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beautify is a UK-focused home and garden retailer specialising in furniture, garden tools, kitchen appliances and replacement parts sold online. Its website typically provides product specifications, delivery and returns information and customer-support contact options. Consumers researching Beautify should review product pages, delivery times and returns policy before purchasing and keep proof of purchase for any warranty or returns.