Reviews Analysed
21
We Collect & Analyse Reviews
Beautify
Experiences & Reviews
Beautify is a UK-focused home and garden retailer specialising in furniture, garden tools, kitchen appliances and replacement parts sold online. Its website typically provides product specifications, delivery and returns information and customer-support contact options. Consumers researching Beautify should review product pages, delivery times and returns policy before purchasing and keep proof of purchase for any warranty or returns.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
11d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Mostly positive service experiences: many reviews cite prompt refunds, quick replacements and helpful staff; a few cite delayed collections or refunds.
Share
Strong
29%
💰
Value for money
Several customers report good value and reasonable pricing, while a small number describe poor value when service problems occur.
Share
Mixed
6%
⚡
User experience
Website browsing and product use are described as straightforward by some customers; a few noted assembly or stock-finding friction.
Share
Mixed
3%
🔧
Product quality
Product quality is mixed: multiple reviewers describe sturdy, well-made items, while others report faults, wrong sizes or unexpected weight.
Share
Mixed
20%
📞
Communication
Communication is generally praised for quick replies, return labels and proactive updates; some reviews report automated responses or failed collections.
Share
Strong
23%
⭐
Overall experience
Most reviewers give a positive overall account, often citing resolved issues and helpful staff; a minority report unresolved delivery or refund problems.
Share
Strong
20%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Nul points
"The delivery and collection service is NOT worth the hassle of ordering from VonHaus! I am still waiting for a refund 20 days after my initial order...."
K W
Trustpilot
Sep 30, 2025
Featured for: Shows delayed refund and collection issues
5 Star Customer Service!!
"5 Star Customer service with this company. I had a problem with a lawnmower I bought in April of this year and I emailed them about it. They got back..."
Miss Hazelton
Trustpilot
Sep 30, 2025
Featured for: Quick replacement strong customer service
Faulty item refunded no problem…
"Although I received a faulty item the customer services person was super helpful in..."
Mary Almond
Trustpilot
Sep 30, 2025
Featured for: Fault refunded within 24 hours
Long reach hedge trimmer
"This is the second long reach hedge trimmer from Von Haus that I have purchased. I left the other one with the house I sold because I considered it es..."
David Wright
Trustpilot
Sep 30, 2025
Featured for: Repeat purchase indicates reliable product
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Nic1607
trustpilot.com
Sep 30, 2025
Really quick delivery and you receive 2…
Really quick delivery and you recei...
M
Mary Almond
trustpilot.com
Sep 30, 2025
Faulty item refunded no problem…
Although I received a faulty item the customer services person was super helpful in...
E
Edward Law
trustpilot.com
Sep 30, 2025
The company were very good to deal with…
The company were very good to deal with and delivery was prompt. It was my fault it had to be returned as it wa...
A
Angela Ballard
trustpilot.com
Sep 30, 2025
Electric Wok
The wok I ordered wasn’t deep enough so I ret...
K
K W
trustpilot.com
Sep 30, 2025
Nul points
The delivery and collection service is NOT worth the hassle of ordering from VonHaus! I am still waiting for a refund 20 days after my initial order....
R
Ron waters
trustpilot.com
Sep 30, 2025
Very helpful People get back to you…
Very helpful People g...
M
Miss Hazelton
trustpilot.com
Sep 30, 2025
5 Star Customer Service!!
5 Star Customer service with this company. I had a problem with a lawnmower I bought in April of this year and I emailed them about it. They got back...
S
Suzanne Page
trustpilot.com
Sep 30, 2025
the greenhouse cover is perfect as a…
the greenhouse cover is perfect as a replacement for my previous one which was green amd didnt let in enough light, it fi...
D
David Wright
trustpilot.com
Sep 30, 2025
Long reach hedge trimmer
This is the second long reach hedge trimmer from Von Haus that I have purchased. I left the other one with the house I sold because I considered it es...
s
sean collidge
trustpilot.com
Sep 30, 2025
LOST DELIVERY
LOST DELIVERY: Von Haus team tried to locate the missing package, and 48 hours later, having received minimal assistance f...
P
Peter
trustpilot.com
Sep 30, 2025
Prompt ethical service.
Prompt service when I had a problem with a mowe...
J
John R
trustpilot.com
Sep 30, 2025
Purchased part for scarifier machine
Purchased part for scarifier machine. Part was the wrong size. Advertisement said ensure you have right machine. I didnt? Part was delivered in a few...
G
Geoffrey
trustpilot.com
Sep 30, 2025
Just got a vonhaus extendable hedge…
Just got a vonhaus extendable hedge trimmer haven't used it yet but I bought it because I thought it would be lighter than a main...
B
B. E
trustpilot.com
Sep 30, 2025
Brilliant
Brilliant, absolutely brilliant that’s all...
S
Stuart Coleby
trustpilot.com
Sep 30, 2025
The level of service I received was…
The level of service I received was first class. The VonHaus equipment is solid and reliable, and great value. They have a great customer ser...
M
Mark
trustpilot.com
Sep 30, 2025
Absolutely terrible customer service
Absolutely terrible customer service. I have contacted the company via contact seller 6 times and im no nearer to receiving...
J
Jonathan M Bateman
trustpilot.com
Sep 30, 2025
Great customer service
First I contacted customer service to find out the cost of a new battery and blade for my new mini mower . There was some confusion about my request s...
A
Angela P
trustpilot.com
Sep 30, 2025
Fantastic service would buy again ,item…
Fantastic service would buy again ,item fa...
N
North Farm Kirby
trustpilot.com
Sep 30, 2025
Excellent service
After contacting Vonhaus when a kettle I bought as a present stopped working, I enclosed proof of purchase and received a response wit...
G
Gerry Fraser
trustpilot.com
Sep 30, 2025
Products sometimes come with a fault…
Products sometimes come with a fault that is beyond the supplier's control. It`s just one of those things that happen. However, it's not what always h...
Conclusion
Reviews show a pattern of responsive customer support: many customers report fast refunds or replacements (examples include refunds within 24 hours and replacements within 36 hours). Product experiences are mixed — several buyers describe sturdy, reliable items while others report faults, wrong sizes or unexpected weight. Delivery and collection are mostly efficient but there are isolated reports of missed collections and delayed refunds, so check delivery and returns procedures beforehand. For purchases where fit, weight or long-term reliability matter, retain proof of purchase and review spare-parts availability and return terms.