Reviews Analysed
20
We Collect & Analyse Reviews
Beautifect
Experiences & Reviews
Beautifect is a consumer-facing beauty brand. People searching for reviews typically evaluate product durability, delivery and after‑sales support. This summary aggregates customer feedback to highlight common strengths and recurring issues for prospective buyers.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report fast, responsive and helpful after‑sales support, with staff resolving issues and arranging replacements promptly.
Share
Strong
25%
💰
Value for money
Many buyers describe products as worth the price and repurchased; one reviewer disputed value and requested a full refund.
Share
Strong
11%
⚡
User experience
Very few comments; a single reviewer reported website downtime and difficulty completing a return, causing a negative purchase experience.
Share
Weak
1%
🔧
Product quality
Majority praise build and functionality, but several reports of transit damage or isolated defects led to warranty or replacement claims.
Share
Mixed
22%
📞
Communication
Customers frequently note polite, timely replies and clear follow-up, often with named staff taking responsibility for resolutions.
Share
Strong
13%
⭐
Overall experience
Most reviewers left positive overall impressions, citing product satisfaction, repeat purchases and effective issue resolution when problems occurred.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Great product and fantastic customer…
"Great product and fantastic customer service As I tend to write reviews when I’m unimpressed with a company… time to do the opposite I’d been thinking..."
Jane Cassidy
Trustpilot
Sep 30, 2025
Featured for: praises product and fast service
Fantastic Products and Customer Services
"I have the Beautifect Box and the Mini and they are both amazing and make travel so much easier. I recently ordered the new mirror compact and the 3rd..."
Viv Belcher
Trustpilot
Sep 30, 2025
Featured for: damaged in transit, replacement quick
Susanne
"Excellent quality and customer service but magnifying mirror not big enough or strong enough should be 10 not 5. Also it would of been nic..."
Susanne Ford
Trustpilot
Sep 30, 2025
Featured for: specific product limitations noted
Where is their website
"Where is their website, I am trying to return the 'Beauty' box, it said website down! this small box looks great on a website but when it..."
catherine taylor
Trustpilot
Sep 30, 2025
Featured for: negative website and value experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
J
Jane Cassidy
trustpilot.com
Sep 30, 2025
Great product and fantastic customer…
Great product and fantastic customer service As I tend to write reviews when I’m unimpressed with a company… time to do the opposite I’d been thinking...
A
Andrew
trustpilot.com
Sep 30, 2025
Excellent service
I recently received my glow flex zoom mirror and it arrived chipped much to my horror. I contacted the team and received amazing customer service from...
R
Rick Ramirez
trustpilot.com
Sep 30, 2025
The Beautifect products are absolutely…
The Beautifect products are absolutely top notch and th...
J
Julie Dale
trustpilot.com
Sep 30, 2025
Super helpful customer service
Emma was very helpful in resolving my dilemma. Now thanks to Emma’s swif...
N
Nicole
trustpilot.com
Sep 30, 2025
Outstanding customer service AFTER the sale!
Again, this company outdid itself! Warranty issue was taken care promptly and with the most courteous customer service representative...
S
Susanne Ford
trustpilot.com
Sep 30, 2025
Susanne
Excellent quality and customer service but magnifying mirror not big enough or strong enough should be 10 not 5. Also it would of been nic...
J
Jennifer Jeffery
trustpilot.com
Sep 30, 2025
Customer Care is always spot on and are…
Customer Care is always spot on and are very efficient at dealing with enquiries. What amazing service Emma gave me, going above and beyond to meet my...
C
Caroline
trustpilot.com
Sep 30, 2025
Easy to recommend
I have several items now, all brilliant and you get what you pay for. Customer support is also fantastic. They have been so quick to respond and...
V
Viv Belcher
trustpilot.com
Sep 30, 2025
Fantastic Products and Customer Services
I have the Beautifect Box and the Mini and they are both amazing and make travel so much easier. I recently ordered the new mirror compact and the 3rd...
V
Violet Coturri Guerra
trustpilot.com
Sep 30, 2025
Highly Recommend!
I have purchased a number of items and they are all great quality! The company has excellent custo...
G
Georgia York
trustpilot.com
Sep 30, 2025
I have been extremely impressed with…
I have been extremely impressed with the customer service I received from this company , especially Emma. I received this gift for my girlfriend’s 40t...
c
catherine taylor
trustpilot.com
Sep 30, 2025
Where is their website
Where is their website, I am trying to return the 'Beauty' box, it said website down! this small box looks great on a website but when it...
k
katerina mayants- Happiest mom on the Block
trustpilot.com
Sep 30, 2025
The make up box is absolutely a genius…
The make up box is absolutely a genius creation. It keeps Makeup organized and clean. It also makes doing my make up and all kinds of places, much eas...
P
Patricia
trustpilot.com
Sep 30, 2025
Superior Customer Service
I contacted customer service for an update on the shipping status of my recent order. I was told that my order was delivered but it actually wasn't. E...
B
Brenda
trustpilot.com
Sep 30, 2025
A Must Have!
I used a lighted makeup mirror for several years that worked well for me. The problem was the mirror and all my makeup were situated in my guest bedro...
T
TLN
trustpilot.com
Sep 30, 2025
I purchased a Beautifect GO for my wife…
I purchased a Beautifect GO for my wife and the mirrors light did not work properly. I reached out to the Beautifect team and they made the exper...
C
Christopher Adams
trustpilot.com
Sep 30, 2025
Fantastic Customer Service
I bought a beautifect box for my wife for Christmas. When opened on Christmas day it had slight damage. I contacted the customer service dept. who res...
R
RJ
trustpilot.com
Sep 30, 2025
Excellent customer service
Sometimes, things don't go as planned, but the test of customer service is how you handle those situati...
D
Dr Andrew Culbard
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service, extremely quick, responsive and took accountability for a missing parcel which was likely a mistake form...
M
Martin
trustpilot.com
Sep 30, 2025
Amazing support, Thanks to Emma
Amazing support, fast reply, explanations and understanding...
Conclusion
Customer feedback shows consistently strong after‑sales support: many reviews describe prompt replacements, warranty handling and named staff who assisted directly. Most purchasers report satisfaction with product build and functionality and several made repeat purchases. Recurring issues are primarily transit damage or isolated product defects; in those cases customers say the company arranged replacements or repairs quickly. A small minority reported problems with website access and perceived poor value, so check return and warranty terms before buying.