Reviews Analysed
21
We Collect & Analyse Reviews
Banana Shoes
Experiences & Reviews
Banana Shoes is an online footwear retailer focused on heels, boots and specialist fashion styles. Consumers researching the brand should check product pages for sizing, delivery estimates and the company’s stated returns policy. When comparing sellers, verify shipping destinations, lead times and contact channels before purchase.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
22d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Reviews show inconsistent fulfilment: many customers report quick, correct deliveries, while a substantial number describe late shipments and problematic returns.
Share
Mixed
21%
💰
Value for money
Many buyers praise fair prices and perceived value, but several complaints cite partial refunds or costly return processes that reduce value.
Share
Mixed
8%
⚡
User experience
Several reviewers describe an easy ordering experience and broad selection; others report unclear stock information, sizing issues and a difficult returns flow.
Share
Mixed
18%
🔧
Product quality
Numerous shoppers praise fit, finish and durability; however multiple reports describe damaged, faulty or apparently pre-worn items on arrival.
Share
Mixed
17%
📞
Communication
A notable share of reviews describe unresponsive or unhelpful customer service via WhatsApp/email; a minority mention helpful or prompt replies.
Share
Weak
12%
⭐
Overall experience
Customer experiences are mixed: many express satisfaction with product and delivery speed, while others report major issues with service and returns.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
"Step Up Your Shoe Game with Banana Shoes!"
"I recently purchased a pair of high heels from Banana Shoes and I must say that my experience was extremely positive. The website offered a great selection of sexy shoes, including pole dancing platform heels, larger sizes, drag, fetish, high heels for men and even extreme styles. One thing that stood out to me was the fact that Banana Shoes caters to the transgender shoe market by stocking sizes up to a UK 13. This inclusivity is refreshing and much appreciated. The ordering process was seamless and my shoes arrived quickly. When they arrived, they were just as pictured on the site - stunning! The quality of the shoes exceeded my expectations and they fit perfectly. If you're in need of some fabulous footwear or are looking for something special like men's high heels or plus-size options, I highly recommend checking out BananaShoes.co.uk!"
Padberg
Collected.reviews
Aug 05, 2022
Featured for: Positive product quality and inclusivity
Worst service ever and damaged products
"Worst customer service! Do not order from here. I contacted them via WhatsApp and I have received a terrible service. Firstly I ordered the shoes with..."
Jake
Trustpilot
Sep 30, 2025
Featured for: Detailed negative service and damage complaint
Unhelpful customer service, bad returns policy
"The company shipped me faulty goods. After investigating this on their website it appeared that they would only refund 80% of the value of the item, e..."
Len
Trustpilot
Sep 30, 2025
Featured for: Faulty goods and returns policy example
Recently bought 3 pairs of boots
"Recently bought 3 pairs of boots. Great value, I found the quality, fit and styling were excellent. Needed a retu..."
Mr Kevin Fox
Trustpilot
Sep 30, 2025
Featured for: Positive value and customer service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jake
trustpilot.com
Sep 30, 2025
Worst service ever and damaged products
Worst customer service! Do not order from here. I contacted them via WhatsApp and I have received a terrible service. Firstly I ordered the shoes with...
S
Stevie
trustpilot.com
Sep 30, 2025
No problem.
I've ordered several pairs of boots from them and I have had no issues with them. My last pair only to...
l
lea-anne
trustpilot.com
Sep 30, 2025
AVOID..Please do not order from this company i…
Please do not order from this company i wish i had read the reviews !!!!! Items are shown on website with an estimated delivery time and misleading cu...
T
TheeLea
trustpilot.com
Sep 30, 2025
FALSE ADVERTISING
NOT UK!!! May as well order the shoes from whoever they order the shoes from in America. They take your money for shoes they haven’t even got themselv...
R
R Trucker
trustpilot.com
Sep 30, 2025
If I could give less than one star
If I could give less than one star, I would. My experience of this company has been appalling. I am a first time customer and ordered some of their sh...
M
Mr Kevin Fox
trustpilot.com
Sep 30, 2025
Recently bought 3 pairs of boots
Recently bought 3 pairs of boots. Great value, I found the quality, fit and styling were excellent. Needed a retu...
L
Len
trustpilot.com
Sep 30, 2025
Unhelpful customer service, bad returns policy
The company shipped me faulty goods. After investigating this on their website it appeared that they would only refund 80% of the value of the item, e...
N
N Peters
trustpilot.com
Sep 30, 2025
Bananashoes will send you returned lingerie 🤮
I was extremely disappointed that I had basically been sent what appears to be pre worn items!! When I challenged BananaShoes they basically provided...
G
Gary Tomlinson
trustpilot.com
Sep 30, 2025
Pathetic customer service when following THEIR own returns process.…
I received a pair of shoes which were the same as ones i had purchased from Banana Shoes previously so i need to return them. They had a returns polic...
A
Ashleigh Foxe
trustpilot.com
Sep 30, 2025
No communication, no returns on sale items
I recently bought boots from this company, the sizing was way too small. I wanted to return them. On the list of orders it gives no opportunity to ret...
S
Sean
trustpilot.com
Sep 30, 2025
Only place I go to for my heels
Only place I go to for my heels since no one else c...
A
A wilson
trustpilot.com
Sep 30, 2025
Devious shoes
Amazing perfect exactly as the...
P
Peter Yates
trustpilot.com
Sep 30, 2025
fantastic boots.
...
V
VALERY MCGIL
trustpilot.com
Sep 30, 2025
Why you put order's contents sticker on…
Why you put order's contents sticker on the outside of the packaging so everyone can see it's contents. Not happy about it. Also,...
N
Natalie
trustpilot.com
Sep 30, 2025
Easy to order and got what I wanted…
Easy to order and got...
c
carl
trustpilot.com
Sep 30, 2025
Great online shoe shop 😊
...
N
Neil
trustpilot.com
Sep 30, 2025
Excellent product
Delivery was prompt, qualit...
T
Torsten Reinhardt
trustpilot.com
Sep 30, 2025
Fast and good service
Fast and good service. The shoes a...
S
Sally Campbell
trustpilot.com
Sep 30, 2025
Good price and well made extraordinary shoes
Beautiful shoes once again, both pairs arrived in lovely boxes, great quality, good delivery time and service. If you...
J
Joshua
trustpilot.com
Sep 30, 2025
Overall
Amazing shipment times, very helpful team members and they answered all of my que...
Conclusion
Reviews for Banana Shoes are mixed: many customers praise the product range, fit and, in several cases, fast delivery. At the same time, a recurring set of complaints concerns late shipments, damaged or faulty items on arrival and slow or unhelpful customer support. Several reviews also highlight returns and refund practices (partial refunds, return postage costs or delays) as a pain point. Prospective buyers should read the retailer’s returns and refund terms carefully, keep order confirmations, and allow extra time for delivery when ordering for a specific event.