Many customers praise fast dispatch, true-to-photo images, and a dependable fit for heels and boots. Another clear group reports late deliveries, messages to customer service going unanswered, and refunds being refused. Most product comments are positive on quality and style, with occasional reports of faults or items that looked pre-worn. Communication issues include stock shown as available when it was not, and parcel exteriors displaying the order contents.
Examples from available reviews (Jul 2013 – Mar 2026).
Order delayed two weeks and customer service refused refunds.
“customer service are hopeless (by far the worst i have ever dealt with)”
Bought three pairs; quality, fit and styling were excellent.
“Great value, I found the quality, fit and styling were excellent.”
Returned items but customer service ignored emails and return requests.
“I have now emailed them 3 times without response.”
Excellent customer service, clear DPD delivery tracking, good pricing and quality.
“the customer service is excellent, the delivery service via DPD is fantastic”
Service comments fall into two repeating patterns. Many reviews mention helpful staff, fast dispatch, and smooth size exchanges. Another group describes support that does not reply, long delivery delays, and refunds being refused.
Price comes up less often. Some shoppers call the pricing fair and good value. A few claim third-party prices were inflated or that partial refunds were small compared with what they paid.
Most reviewers say ordering is easy, delivery is quick, and they have bought more than once over time. Several note better fit and usability for heels than with other brands. A minority report slow shipping or dispatch updates that arrived late.
Many reviews praise the fit, finish, and product photos matching what arrived. Fewer mention faults or items that seemed used and did not come with hygienic packaging. These negative quality notes appear less often than the positive ones.
Many complaints mention emails being ignored, calls not answered, and dispatch emails arriving late. Others describe unclear stock status and order contents printed on the outside of parcels. Some reviewers, however, report clear tracking updates and steady communication from staff.
Reviews split between repeat buyers who describe dependable service and customers who could not get delivery or refund issues resolved. That divide shows up again in service, communication, and product quality feedback. Satisfaction largely comes down to how each individual order turned out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviewcentre (10) · Reviews (4) · Quotes shortened · As of: March 2026
Order not delivered and customer service did not respond at all.
“Absolute joke of a company! Zero customer service.”
Delivery was late and items arrived damaged; customer service failed refund.
“Then I only received £10, that’s not the total fee I paid, I paid £129.”
Multiple orders arrived reliably, usually within a week.
“I've ordered several pairs of boots from them and I have had no issues with them.”
Order delayed two weeks and customer service refused refunds.
“customer service are hopeless (by far the worst i have ever dealt with)”
Items advertised as in stock were actually unavailable and misleading.
“FALSE ADVERTISING!”
Shoes arrived very late and refund request was denied due to policy.
“I tried to reason with their customer representative, Alison, but without success.”
Bought three pairs; quality, fit and styling were excellent.
“Great value, I found the quality, fit and styling were excellent.”
Received faulty boots and was offered only partial refund with costly returns.
“The company shipped me faulty goods.”
Customer says lingerie arrived used, without tags or hygienic packaging.
“I was extremely disappointed that I had basically been sent what appears to be pre worn items!!”
Returned items but customer service ignored emails and return requests.
“I have now emailed them 3 times without response.”
Initial no response about returning sale-size boots, later refunded.
“I have received a refund and everything is now resolved.”
These heels fit the reviewer better than other brands.
“Only place I go to for my heels”
Product matched pictures and was high quality.
“Amazing perfect exactly as the picture looks and quality shoes”
Reviewer describes the boots as fantastic.
“fantastic boots.”
Packaging labelled contents externally and product differed from website description.
“Why you put order's contents sticker on the outside of the packaging so everyone can see it's contents.”
Ordering was easy and item arrived quickly as desired.
“Easy to order and got what I wanted quickly”
Reviewer calls Banana Shoes a great online shoe shop.
“Great online shoe shop 😊”
Delivery was prompt and product quality looked good.
“Delivery was prompt, quality is good and look fantastic”
Fast, good service; shoes arrived within a week to Sweden.
“Fast and good service. The shoes arrived in just a week in Sweden ❤️”
Both pairs arrived well packaged, with great quality and service.
“Beautiful shoes once again, both pairs arrived in lovely boxes, great quality, good delivery time and service.”
Fast shipping, helpful staff, and excellent boot quality.
“Amazing shipment times, very helpful team members and they answered all of my questions very quickly”
Excellent customer service, clear DPD delivery tracking, good pricing and quality.
“the customer service is excellent, the delivery service via DPD is fantastic”
Shoes not sent after three weeks and customer service ignored emails.
“Bananashoes have not sent my shoes that I ordered for 3 weeks ago and customer service doesn't answer my mail.”
Multiple purchases over years; always delighted with items.
“Have purchased many items from Bananashoes over the years and have always been delighted with my items.”
Pleaser shoes bought; dispatch and delivery were very speedy.
“the service I got from Bannashoes as always been excellent with a very speedy dispatch and deliver.”
Adviser provided personalised, friendly help and good dance shoes.
“Personal relationship with the adviser, who advised me on the choice of dance shoes, especially impressed me.”
Company held nearly £50 and ignored calls and emails about delivery.
“They have had almost £50 of my money for a month and they are ignoring both 'phone calls and emails to enquire why my goods haven't been delivered.”
Reviewer praises staff and consistent communication about stock and shipping.
“Bananashoes.com is a fabulous company the staff and lovely and always does everything they can to help I have now been shopping with bananashoeshoes.com for a few years and no matter what I know they care about their customers and if and items not in stock they let you know straight away, if the item is in stock they let you the orders been shipped that same day.”
Reviewer praises staff and calls BananaShoes a fabulous, helpful company.
“Bananashoes is a fabulous company the staff and lovely and always does everything they can to help”
Ordered boots three weeks ago and they still have not arrived.
“Ordered a pair of pleaser boots 3 weeks ago. Still dont have them now.”
Boots ordered; dispatch email delayed seven days and boots not yet arrived.
“It took them 7 days to send me an email to tell they were dispatched and they are yet to arrive.”
Reviewer praises Banana Shoes' quality and trendiness, recommends as gift.
“Banana Shoes is the place that have class leading quality and trendy shoes for sale.”
Customer bought many shoes and was able to exchange wrong sizes.
“i have bought much shoes from it she can change the wrong size when i bought the heel and my son sports shoes just like this ADIDAS porsche bounce s6 sneakers.”
Wrong size shoes sent, replacement costly and arrived late on event morning.
“They weren't; at most Size 8 and maybe 7s.”
Company sells third-party stock at inflated prices claiming discounts.
“they do not have in stock themselves and instead are selling other peoples stock at inflated prices claiming to offer a discount.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Banana Shoes is an online footwear retailer. The site shows categories such as heels, boots, dance shoes, and accessories, with product photos and size guides. Shoppers order online, pay using common methods, and choose domestic or international shipping. It also includes return and exchange information and customer contact options by email or phone.