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We Collect & Analyse Reviews

Banana Shoes
Experiences & Reviews

Banana Shoes is an online footwear retailer focused on heels, boots and specialist fashion styles. Consumers researching the brand should check product pages for sizing, delivery estimates and the company’s stated returns policy. When comparing sellers, verify shipping destinations, lead times and contact channels before purchase.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 62%
Latest Review 22d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Reviews show inconsistent fulfilment: many customers report quick, correct deliveries, while a substantial number describe late shipments and problematic returns.

Share
21%
Mixed
💰

Value for money

Many buyers praise fair prices and perceived value, but several complaints cite partial refunds or costly return processes that reduce value.

Share
8%
Mixed

User experience

Several reviewers describe an easy ordering experience and broad selection; others report unclear stock information, sizing issues and a difficult returns flow.

Share
18%
Mixed
🔧

Product quality

Numerous shoppers praise fit, finish and durability; however multiple reports describe damaged, faulty or apparently pre-worn items on arrival.

Share
17%
Mixed
📞

Communication

A notable share of reviews describe unresponsive or unhelpful customer service via WhatsApp/email; a minority mention helpful or prompt replies.

Share
12%
Weak

Overall experience

Customer experiences are mixed: many express satisfaction with product and delivery speed, while others report major issues with service and returns.

Share
24%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
Jake
trustpilot.com Sep 30, 2025

Worst service ever and damaged products

Worst customer service! Do not order from here. I contacted them via WhatsApp and I have received a terrible service. Firstly I ordered the shoes with...

S
Stevie
trustpilot.com Sep 30, 2025

No problem.

I've ordered several pairs of boots from them and I have had no issues with them. My last pair only to...

l
lea-anne
trustpilot.com Sep 30, 2025

AVOID..Please do not order from this company i…

Please do not order from this company i wish i had read the reviews !!!!! Items are shown on website with an estimated delivery time and misleading cu...

T
TheeLea
trustpilot.com Sep 30, 2025

FALSE ADVERTISING

NOT UK!!! May as well order the shoes from whoever they order the shoes from in America. They take your money for shoes they haven’t even got themselv...

R
R Trucker
trustpilot.com Sep 30, 2025

If I could give less than one star

If I could give less than one star, I would. My experience of this company has been appalling. I am a first time customer and ordered some of their sh...

M
Mr Kevin Fox
trustpilot.com Sep 30, 2025

Recently bought 3 pairs of boots

Recently bought 3 pairs of boots. Great value, I found the quality, fit and styling were excellent. Needed a retu...

L
Len
trustpilot.com Sep 30, 2025

Unhelpful customer service, bad returns policy

The company shipped me faulty goods. After investigating this on their website it appeared that they would only refund 80% of the value of the item, e...

N
N Peters
trustpilot.com Sep 30, 2025

Bananashoes will send you returned lingerie 🤮

I was extremely disappointed that I had basically been sent what appears to be pre worn items!! When I challenged BananaShoes they basically provided...

G
Gary Tomlinson
trustpilot.com Sep 30, 2025

Pathetic customer service when following THEIR own returns process.…

I received a pair of shoes which were the same as ones i had purchased from Banana Shoes previously so i need to return them. They had a returns polic...

A
Ashleigh Foxe
trustpilot.com Sep 30, 2025

No communication, no returns on sale items

I recently bought boots from this company, the sizing was way too small. I wanted to return them. On the list of orders it gives no opportunity to ret...

S
Sean
trustpilot.com Sep 30, 2025

Only place I go to for my heels

Only place I go to for my heels since no one else c...

A
A wilson
trustpilot.com Sep 30, 2025

Devious shoes

Amazing perfect exactly as the...

P
Peter Yates
trustpilot.com Sep 30, 2025

fantastic boots.

...

V
VALERY MCGIL
trustpilot.com Sep 30, 2025

Why you put order's contents sticker on…

Why you put order's contents sticker on the outside of the packaging so everyone can see it's contents. Not happy about it. Also,...

N
Natalie
trustpilot.com Sep 30, 2025

Easy to order and got what I wanted…

Easy to order and got...

c
carl
trustpilot.com Sep 30, 2025

Great online shoe shop 😊

...

N
Neil
trustpilot.com Sep 30, 2025

Excellent product

Delivery was prompt, qualit...

T
Torsten Reinhardt
trustpilot.com Sep 30, 2025

Fast and good service

Fast and good service. The shoes a...

S
Sally Campbell
trustpilot.com Sep 30, 2025

Good price and well made extraordinary shoes

Beautiful shoes once again, both pairs arrived in lovely boxes, great quality, good delivery time and service. If you...

J
Joshua
trustpilot.com Sep 30, 2025

Overall

Amazing shipment times, very helpful team members and they answered all of my que...

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Conclusion

Reviews for Banana Shoes are mixed: many customers praise the product range, fit and, in several cases, fast delivery. At the same time, a recurring set of complaints concerns late shipments, damaged or faulty items on arrival and slow or unhelpful customer support. Several reviews also highlight returns and refund practices (partial refunds, return postage costs or delays) as a pain point. Prospective buyers should read the retailer’s returns and refund terms carefully, keep order confirmations, and allow extra time for delivery when ordering for a specific event.