Reviews indicate most customers are satisfied with Bamford products, frequently citing pleasant scents and careful presentation. Delivery speed and packaging are commonly praised, though several reviews report incorrect, incomplete or damaged deliveries. When fulfilment problems occur, multiple reviewers note quick and helpful customer-service responses. A small number of customers raise concerns about postage cost and excessive packaging; prospective buyers may wish to check delivery options and packaging notes before ordering.
Examples from available reviews (Sep 2025 – Feb 2026).
Ordering was easy and delivery and packaging were excellent.
“Easy to order online.”
Shipment arrived opened and leaking, so I refused delivery.
“I refused the shipment as it arrived and the contents had been opened and leaked”
Wrong item delivered initially but customer service resolved it quickly.
“Resolved quickly though when I called customer services who were delightful.”
Service was good but postage expensive; body powder is fine and chemical-free.
“postage expensive but really like their body powder”
Mostly quick delivery and careful packaging reported, but several reviews describe damaged, missing or oversized shipments that affected satisfaction.
Very few reviewers mention value; those that do note high postage or excessive packaging rather than product price concerns.
Several customers report straightforward online ordering and fast fulfilment. A small number noted missing items that harmed the experience.
Most reviewers describe products as fragrant, pleasant and well made; isolated comments mention inconsistent scent strength or delivery errors.
Customer-service and staff are frequently described as helpful, accommodating and effective at resolving order problems when contacted.
Overall impressions are largely positive: many praise scent, packaging and speed, though fulfilment issues recur in a minority of reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Geranium products lovely, refills welcomed; ordering and delivery were easy.
“Lovely products all things Geranium range and even better with some refills.”
Geranium products lovely, refills welcomed; ordering and delivery were easy.
“Lovely products all things Geranium range and even better with some refills.”
Excessive packaging undermines the company's environmental claims.
“The amount of packaging really is over the top”
Excessive packaging undermines the company's environmental claims.
“The amount of packaging really is over the top”
Products are pure, well presented and nicely packed.
“Lovely pure products, carefully constructed and simple presentation.”
Products are pure, well presented and nicely packed.
“Lovely pure products, carefully constructed and simple presentation.”
Product was fabulous and delivery via DPD was good.
“Fabulous product and good delivery through DPD.”
Product was fabulous and delivery via DPD was good.
“Fabulous product and good delivery through DPD.”
Orders had prompt delivery with regular updates and secure packaging.
“The items I ordered were delivered promptly, with regular updates on their arrival times.”
Orders had prompt delivery with regular updates and secure packaging.
“The items I ordered were delivered promptly, with regular updates on their arrival times.”
Website easy to use; products are fragrant, long-lasting and delivered fast.
“Really easy website to navigate and buy from.”
Website easy to use; products are fragrant, long-lasting and delivered fast.
“Really easy website to navigate and buy from.”
Order confirmed and charged but no shipment confirmation emailed; chasing delivery.
“No shipment confirmation, no delivery note email...But the "how did we do" email.”
Order confirmed and charged but no shipment confirmation emailed; chasing delivery.
“No shipment confirmation, no delivery note email...But the "how did we do" email.”
Geranium duo has a wonderful scent with refreshing peppermint notes.
“Geranium duo - amazing!”
Geranium duo has a wonderful scent with refreshing peppermint notes.
“Geranium duo - amazing!”
Visited London; enjoyed beautiful products and exceptional service from Amelia.
“the exceptional service given by Amelia!!”
Visited London; enjoyed beautiful products and exceptional service from Amelia.
“the exceptional service given by Amelia!!”
Order confirmed and paid but later cancelled without alternative; left without presents.
“I was left without presents for family at Christmas.”
Order confirmed and paid but later cancelled without alternative; left without presents.
“I was left without presents for family at Christmas.”
Candles smell amazing and packaging impressed; reviewer very pleased.
“Beautiful candles that smell amazing too.”
Candles smelled wonderful and had excellent packaging; customer very pleased.
“Beautiful candles that smell amazing too.”
Wrong item sent causing a missed birthday, then the correct item was sent.
“Experience was ok except you sent the wrong item”
Wrong item caused missed friend's birthday, but correct item was sent.
“you sent the wrong item so missed my friends birthday”
Website easy to use and items were safely delivered to Australia within a week.
“The website was easy to navigate”
Website was easy to navigate and products arrived safely in Australia within a week.
“The website was easy to navigate”
Products are lovely and delivery was quick.
“Lovely products”
Delivery was quick and met expectations.
“Quick delivery”
Orders arrived timely with delivery updates and secure packaging.
“I was updated on the delivery times”
Orders arrived timely with delivery updates and protective packaging.
“All products ordered arrived in a timely manner”
Website, shipping and products all worked perfectly according to reviewer.
“everything is just perfect!”
Website, processing, shipping, packaging and products were all described as perfect.
“everything is just perfect!”
Staff were very helpful and the products were excellent.
“Very helpful staff. Products amazing.”
Very helpful staff and products were described as amazing.
“Very helpful staff.”
Reviewer loves multiple Bamford products and highly recommends them.
“I love Bamford products!”
Products all smelled amazing; diffuser was praised as the best ever.
“they all smell amazing!!!”
Service was excellent and product quality was beautiful and stunning.
“Product was perfect - beautiful quality and looks stunning”
Product was high quality, beautifully presented and delivered early.
“Product was perfect - beautiful quality and looks stunning”
Product is gorgeous, beautifully packaged and generally lovely.
“Such a gorgeous product , beautifully packaged and generally just lovely.”
Product was gorgeous, beautifully packaged, and generally lovely.
“Such a gorgeous product , beautifully packaged and generally just lovely.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bamford is a UK-based lifestyle brand known for skincare, home fragrance and spa services. The company sells products through its online store and physical locations, combining retail with treatment-based services. Consumers searching reviews typically look for feedback on product quality, delivery, packaging and service interactions.