Reviews indicate Azuni London is widely appreciated for jewellery quality, presentation and rapid delivery, with many customers noting attractive packaging and sale value. Common criticisms focus on returns handling, customer service responsiveness and occasional sizing or missing-item issues. Prospective buyers should check product sizing and imagery carefully and keep order and communication records in case of returns. For international orders, allow extra time for transit and contact customer service early if you need clarification.
Examples from available reviews (Nov 2021 – Feb 2026).
Items were too small, bracelets missing, and returns handled poorly.
“I don't recommend this company as they have bad customer service .”
Order routed via Mexico; no response from customer service.
“I didn’t get any response.”
Longtime customer praises design, craftsmanship, and ethical production.
“ethically created making each purchase seem like a no-brainer.”
Fast delivery, lovely packaging, and good value from sale bargains.
“Speedy delivery and beautifully packaged.”
Many reviewers praise helpful service, but a minority report poor returns handling and rude interactions that affected their purchases.
Several customers mention good deals, sale bargains and reasonable pricing; sample size for value comments is small so evidence is limited.
Ordering, delivery speed and packaging are frequently praised; a few reviews raise concerns about routing, transit times and product images.
Most reviewers describe items as high quality and true to pictures, though a small number note sizing or fit issues for some pieces.
Some customers received friendly notes and prompt replies; others report slow or absent responses and at least two reports of poor treatment.
The majority of reviews give a positive overall impression and recommend the brand; a minority cite negative experiences with returns or shipping.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Jewellery displays excellent craftsmanship and reflects design identity.
“excellent craftsmanship”
Items show excellent craftsmanship and distinctive identity.
“excellent craftsmanship”
Good service, personal note, and high-quality earrings.
“Great service and a nice note thanking me for my purchase.”
Ordering was easy, delivery timely, with beautiful packaging.
“the parcel arrived in good time”
Bought three gold bangles; packaging was beautiful.
“Fabulous gold bangles with semi-precious stones”
Delivery was quick and the earrings were good quality.
“Quick delivery and lovely good quality earrings”
Consistently wonderful service and stunning jewellery.
“Always wonderful service from Azuni, and of course stunning jewellery.”
Fast delivery, lovely packaging, and good value from sale bargains.
“Speedy delivery and beautifully packaged.”
Service and packaging were excellent.
“Great service and packaging”
Everything about the purchase was perfect.
“All perfect!!!”
Beautiful jewellery, fairly produced and reasonably priced.
“They have the most beautiful jewelry”
Bought a bracelet at a fantastic deal and am pleased.
“I got a fantastic deal on my bracelet”
Delighted with the earrings but lost one on first wear.
“I was absolutely delighted with my gorgeous Ibiza vibes earrings”
Pretty coloured earrings that match the product picture.
“Very pretty colours looks just like the picture.”
Order routed via Mexico; no response from customer service.
“I didn’t get any response.”
Lovely little ring; reviewer will buy it again.
“Lovely little ring will buy again”
Bangles are beautiful but small and hard to open.
“Beautiful bangles but a bit on the small side.”
Products were great and the service was friendly.
“Great products and friendly service”
High-quality jewellery, fast delivery, and trees planted per order.
“Amazing quality, beautiful jewellery with such fast delivery.”
The reviewer loves the beautiful necklace.
“Beautiful necklace. Love it!”
Longtime customer praises design, craftsmanship, and ethical production.
“ethically created making each purchase seem like a no-brainer.”
I am very disappointed by how this company handle returns. I had ordered some Classic Athena drop earrings and bracelets for my wedding but we never got to wear them. They were not as big as they appear on the website and were too small for even a child. Also some bracelets were missing. I contacted the company customer care about a return and they were very rude. I wanted an exchange. I had to contact them multiple times before they finally agreed to give us other items but it was too late and we ended up getting new ones from a local jewelry shop. I don't recommend this company as they have bad customer service .
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Azuni London is a UK-based jewellery brand and online retailer selling a range of jewellery pieces. Consumers searching reviews for Azuni London typically look for information on product quality, shipping and delivery, returns and customer service. Review summaries can help prospective buyers assess sizing, packaging, value and responsiveness before purchase.