Reviews Analysed
21
We Collect & Analyse Reviews
Azuni London
Experiences & Reviews
Azuni London is a UK-based jewellery brand and online retailer selling a range of jewellery pieces. Consumers searching reviews for Azuni London typically look for information on product quality, shipping and delivery, returns and customer service. Review summaries can help prospective buyers assess sizing, packaging, value and responsiveness before purchase.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Many reviewers praise helpful service, but a minority report poor returns handling and rude interactions that affected their purchases.
Share
Mixed
10%
💰
Value for money
Several customers mention good deals, sale bargains and reasonable pricing; sample size for value comments is small so evidence is limited.
Share
Mixed
5%
⚡
User experience
Ordering, delivery speed and packaging are frequently praised; a few reviews raise concerns about routing, transit times and product images.
Share
Strong
13%
🔧
Product quality
Most reviewers describe items as high quality and true to pictures, though a small number note sizing or fit issues for some pieces.
Share
Strong
30%
📞
Communication
Some customers received friendly notes and prompt replies; others report slow or absent responses and at least two reports of poor treatment.
Share
Mixed
7%
⭐
Overall experience
The majority of reviews give a positive overall impression and recommend the brand; a minority cite negative experiences with returns or shipping.
Share
Strong
35%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Classic Athena drop earrings
"I am very disappointed by how this company handle returns. I had ordered some Classic Athena drop earrings and bracelets for my wedding but we never got to wear them. They were not as big as they appear on the website and were too small for even a child. Also some bracelets were missing. I contacted the company customer care about a return and they were very rude. I wanted an exchange. I had to contact them multiple times before they finally agreed to give us other items but it was too late and we ended up getting new ones from a local jewelry shop. I don't recommend this company as they have bad customer service ."
Anna Cohen
Collected.reviews
Nov 23, 2021
Featured for: rude returns, missing items
Shipment issue
"I did an order 2 weeks ago, my order left UK to transit in Mexico (I live in belgium). First, it is not ecological at all, second, I sent..."
Noor
Trustpilot
Sep 30, 2025
Featured for: no response, shipment issue
Azuni love! ❤️
"Azuni is, hands down, my favourite jewellery brand- I have been buying pieces from them for over 20 years &, to this day, I have not been disappointed..."
Celeste Thomas
Trustpilot
Sep 30, 2025
Featured for: long, loyal positive testimonial
Speedy and beautifully packaged
"Speedy delivery and beautifully packaged. Great value too as grabbed..."
ROSS
Trustpilot
Sep 30, 2025
Featured for: speedy delivery, sale value
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs Georgia Kria
trustpilot.com
Sep 30, 2025
Jewellery of ultimate quality & craftsmanship
Each Azuni item has been an absolute genuine jewel, excellent cra...
J
Jennifer Freese
trustpilot.com
Sep 30, 2025
Great service and a nice note thanking…
Great service and a nice note thanking me for m...
E
Emilia Robinson
trustpilot.com
Sep 30, 2025
So pleased that Azuni is back
So pleased that Azuni is back! As usual it was easy to order and the pa...
A
Anonymous
trustpilot.com
Sep 30, 2025
Fabulous gold bangles with…
Fabulous gold bangles with semi-precious stones - so glad they’re back. I...
G
Georgina
trustpilot.com
Sep 30, 2025
Quick delivery and lovely good quality…
Quick delivery and love...
D
Deanna Wisbey
trustpilot.com
Sep 30, 2025
Always wonderful service from Azuni
Always wonderful service from Azuni, and of cour...
R
ROSS
trustpilot.com
Sep 30, 2025
Speedy and beautifully packaged
Speedy delivery and beautifully packaged. Great value too as grabbed...
L
Lynne Kennedy
trustpilot.com
Sep 30, 2025
Great service and packaging
...
M
Mrs Cavazzi
trustpilot.com
Sep 30, 2025
All perfect!!!
...
P
Phoebe777
trustpilot.com
Sep 30, 2025
They have the most beautiful jewelry
They have the most beautiful jewelry, all poiduced fair and the...
C
Clare Whitton
trustpilot.com
Sep 30, 2025
I got a fantastic deal on my bracelet
I got a fantastic deal on my brace...
S
Sharon Henry
trustpilot.com
Sep 30, 2025
I was absolutely delighted with my…
I was absolutely delighted with my gorgeous Ibiza vibes earrings… sadly I working a s...
V
Veronica Morris
trustpilot.com
Sep 30, 2025
Very pretty earings
Lovely earings.Very pretty colo...
N
Noor
trustpilot.com
Sep 30, 2025
Shipment issue
I did an order 2 weeks ago, my order left UK to transit in Mexico (I live in belgium). First, it is not ecological at all, second, I sent...
D
Daphne Kellett
trustpilot.com
Sep 30, 2025
Lovely little ring will buy again
Lovely little ri...
E
Ellen
trustpilot.com
Sep 30, 2025
Beaded bangles
Beautiful bangles but a bit on the small side. Managed to open them with effort. Look great but it...
e
elena renaudiere
trustpilot.com
Sep 30, 2025
Great products and friendly service
Great products an...
S
Sue Tilbury
trustpilot.com
Sep 30, 2025
Amazing quality
Amazing quality, beautiful jewellery with such fast delivery. And...
M
Mrs Kathryn White
trustpilot.com
Sep 30, 2025
Beautiful necklace
...
C
Celeste Thomas
trustpilot.com
Sep 30, 2025
Azuni love! ❤️
Azuni is, hands down, my favourite jewellery brand- I have been buying pieces from them for over 20 years &, to this day, I have not been disappointed...
Conclusion
Reviews indicate Azuni London is widely appreciated for jewellery quality, presentation and rapid delivery, with many customers noting attractive packaging and sale value. Common criticisms focus on returns handling, customer service responsiveness and occasional sizing or missing-item issues. Prospective buyers should check product sizing and imagery carefully and keep order and communication records in case of returns. For international orders, allow extra time for transit and contact customer service early if you need clarification.