Review content shows two clear patterns: many customers praise product performance—particularly moisturisers, masks and certain gift sets—and positive experiences often mention good, responsive support. Conversely, a recurring cluster of reviews report order fulfilment problems, incorrect or underfilled items, delayed refunds and inconsistent communication. Several reviewers specifically reference Advent calendar purchases and offer pricing as both a perceived strength and a point of contention. If you are considering Avant Skincare, weigh product-specific feedback (eg. moisturiser or mask performance) against reports about delivery and customer-service follow-up; check current shipping, returns and promotion terms before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Received moisturiser via an advent calendar and found it excellent.
“It's the best I’ve ever had.”
Advent Calendar was good value with full-sized items for £99.
“Advent Calendar is a good buy with full-sized items and only at £99.”
Promotion order missing item and customer service failed to resolve.
“Terrible customer service.”
Ordered direct but received a different product and can't reach customer service.
“I think the company is a scam - avoid.”
Many customers report prompt, helpful support (several name an agent); a sizeable group describe unresolved orders, delayed refunds or poor handling of delivery problems.
Some reviewers describe Advent calendars and offers as good value, while others say full RRP is inflated and feel offers or product value are misleading.
Users note pleasant textures and easy application for masks and moisturisers; the sample of UX comments is small, so conclusions are tentative.
Many reviewers praise moisturisers, masks and eye creams for hydration and visible results; several customers report receiving wrong, underfilled or damaged items.
Some praise clear, personalised replies from support staff; others report vague responses, unresponsive live chat and conflicting information about promotions or stock.
Overall impressions are divided: frequent positive product experiences are offset by recurring fulfilment and service complaints that affect customer satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Feels Avant is vastly overpriced and inflates subscription box values.
“Avant is vastly over priced.”
Products suit rosacea, feel healing, and customer advice is helpful.
“The rosacea mask is also really lovely and feels very healing.”
Product packaging looks luxury but moisturizer didn't moisturise effectively.
“A moisterizer that leaves your skin dry after only two hours”
Products are effective quickly; customer service and packaging impressive.
“Skincare worth the price tag.”
Loves the product and finds the surprise gorgeous and delightful.
“I absolutely love it and the special surprise is gorgeous.”
Products improved skin and customer service, especially Muhammad, impressed.
“I'm also very pleased with the customer service.”
Impressed by products and exceptional customer service from Muhammad.
“Brilliant products and the BEST customer service I have every received!”
Avant resolved lengthy delivery issues and products improved skin noticeably.
“they got on top of the situation.”
Customer support was helpful, friendly and provided great service.
“one of the best customer support service.”
Muhammad promptly answered questions and provided excellent service.
“provided excellent, five star service.”
Advent Calendar was good value with full-sized items for £99.
“Advent Calendar is a good buy with full-sized items and only at £99.”
Received moisturiser via an advent calendar and found it excellent.
“It's the best I’ve ever had.”
Customer service was fantastic and products performed well.
“Fantastic customer service and the best products I have found for my face.”
Muhammad was patient and resolved my issue.
“Muhammad was patient and resolved me issue.”
Moisturiser absorbs quickly, hydrates and leaves skin soft and glowing.
“Lightweight and deeply hydrating!”
Found effective, cruelty-free eye product; issue resolved quickly by customer service.
“Love that it is cruelty free and effective on my eye area.”
Muhammad provided excellent customer service and explained offers.
“Excellent customer service from Muhammad.”
Received a different cream than ordered with different ingredients.
“I have just received the order, with a totally different cream.”
Promotion order missing item and customer service failed to resolve.
“Terrible customer service.”
Pre-order didn't arrive and refund required credit card intervention.
“Had to get my credit card provider involved to secure the refund.”
Lip exfoliator tube contained far less product than expected.
“Tube was full of air bubbles with barely any product.”
Longtime user finds the brand luxurious and highly recommends it.
“This is literally my favourite brand ever”
Parcel delivered to wrong address, damaged and company refused responsibility.
“They took no responsibility as package said delivered.”
Advent calendar not received and product seems poor value for full RRP.
“would never pay full price or even close to it.”
Advent calendar was a fantastic deal with luxe packaging.
“The calender is amazing.”
Ordered direct but received a different product and can't reach customer service.
“I think the company is a scam - avoid.”
Reviewer loves the brand and finds products innovative and great.
“Love this brand.”
I was really excited to try this sleeping mask as I've used Avant's other products before and loved them. I am very happy with the quality and the price point is fair for such high quality. As with the 8 hour Radiance Renewal Sleeping Mask, I use it as an overnight face mask, and my skin is so soft in the morning. It's so hydrating and I love that it's made with natural ingredients, it's easy to apply as a mask and to wash off in the morning. It's one of my favorite Avant products now! I love my soft skin and luxurious appearance that this mask has given unto me. Almost everyone can notice the difference and am getting so many compliments.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Avant Skincare is a brand selling skincare products and gift collections online, including moisturisers, masks, eye creams and seasonal Advent calendars. People searching Avant Skincare reviews often look for feedback on product performance, value of promotional sets, and how the company handles orders, delivery and returns. When researching, check product descriptions, shipping and returns policies, and available promotions to inform purchasing decisions.