Reviewers often describe strong product results and regularly praise customer support. Several customers name a specific representative for quick, helpful replies. Other reviews report delivery problems, incorrect items, and trouble getting refunds. Overall, feedback falls into very positive experiences alongside a smaller set of severe negative incidents.
Examples from available reviews (Dec 2021 – Mar 2026).
Impressed by products and exceptional customer service from Muhammad.
“Brilliant products and the BEST customer service I have every received!”
Pre-order didn't arrive and refund required credit card intervention.
“Had to get my credit card provider involved to secure the refund.”
Moisturiser absorbs quickly, hydrates and leaves skin soft and glowing.
“Lightweight and deeply hydrating!”
Feels Avant is vastly overpriced and inflates subscription box values.
“Avant is vastly over priced.”
Many reviews highlight excellent customer support and often mention the staff member who fixed the issue. Other posts describe fulfilment and refund failures, including lost parcels and promotion orders that were not resolved. Positive comments appear more often, but the failures are serious when they happen.
Some buyers say limited-time deals, such as seasonal calendars, offer good value. Others question the full-price levels and call both subscription and single-item pricing overpriced. These mixed views on value show up repeatedly across purchases.
Several reviewers report fast, visible results and say the premium packaging improves the unboxing experience. Others tie a poor experience to delivery issues, damaged parcels, or missing items. Among satisfied customers, sensory and visual praise appears often.
Many customers describe effective, hydrating formulas that leave skin soft and glowing. A smaller but notable group reports quality-control problems, including the wrong creams delivered, underfilled tubes, and a moisturiser that did not hydrate. Most quality feedback still leans positive.
Numerous reviews mention quick, clear responses and staff who explain offers and answer questions. Others describe unresponsive contact channels or the company declining responsibility for delivery mistakes. A few complaints needed outside intervention to obtain refunds.
Reviews split between strong loyalty and sharp service breakdowns. Many recommend the brand based on product results and support. Several low-rated reviews point to order fulfilment and refund handling as the main reasons for dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Feels Avant is vastly overpriced and inflates subscription box values.
“Avant is vastly over priced.”
Products suit rosacea, feel healing, and customer advice is helpful.
“The rosacea mask is also really lovely and feels very healing.”
Product packaging looks luxury but moisturizer didn't moisturise effectively.
“A moisterizer that leaves your skin dry after only two hours”
Products are effective quickly; customer service and packaging impressive.
“Skincare worth the price tag.”
Loves the product and finds the surprise gorgeous and delightful.
“I absolutely love it and the special surprise is gorgeous.”
Products improved skin and customer service, especially Muhammad, impressed.
“I'm also very pleased with the customer service.”
Impressed by products and exceptional customer service from Muhammad.
“Brilliant products and the BEST customer service I have every received!”
Avant resolved lengthy delivery issues and products improved skin noticeably.
“they got on top of the situation.”
Customer support was helpful, friendly and provided great service.
“one of the best customer support service.”
Muhammad promptly answered questions and provided excellent service.
“provided excellent, five star service.”
Advent Calendar was good value with full-sized items for £99.
“Advent Calendar is a good buy with full-sized items and only at £99.”
Received moisturiser via an advent calendar and found it excellent.
“It's the best I’ve ever had.”
Customer service was fantastic and products performed well.
“Fantastic customer service and the best products I have found for my face.”
Muhammad was patient and resolved my issue.
“Muhammad was patient and resolved me issue.”
Moisturiser absorbs quickly, hydrates and leaves skin soft and glowing.
“Lightweight and deeply hydrating!”
Found effective, cruelty-free eye product; issue resolved quickly by customer service.
“Love that it is cruelty free and effective on my eye area.”
Muhammad provided excellent customer service and explained offers.
“Excellent customer service from Muhammad.”
Received a different cream than ordered with different ingredients.
“I have just received the order, with a totally different cream.”
Promotion order missing item and customer service failed to resolve.
“Terrible customer service.”
Pre-order didn't arrive and refund required credit card intervention.
“Had to get my credit card provider involved to secure the refund.”
Lip exfoliator tube contained far less product than expected.
“Tube was full of air bubbles with barely any product.”
Longtime user finds the brand luxurious and highly recommends it.
“This is literally my favourite brand ever”
Parcel delivered to wrong address, damaged and company refused responsibility.
“They took no responsibility as package said delivered.”
Advent calendar not received and product seems poor value for full RRP.
“would never pay full price or even close to it.”
Advent calendar was a fantastic deal with luxe packaging.
“The calender is amazing.”
Ordered direct but received a different product and can't reach customer service.
“I think the company is a scam - avoid.”
Reviewer loves the brand and finds products innovative and great.
“Love this brand.”
I was really excited to try this sleeping mask as I've used Avant's other products before and loved them. I am very happy with the quality and the price point is fair for such high quality. As with the 8 hour Radiance Renewal Sleeping Mask, I use it as an overnight face mask, and my skin is so soft in the morning. It's so hydrating and I love that it's made with natural ingredients, it's easy to apply as a mask and to wash off in the morning. It's one of my favorite Avant products now! I love my soft skin and luxurious appearance that this mask has given unto me. Almost everyone can notice the difference and am getting so many compliments.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Avant Skincare is a luxury skincare brand selling facial-care products. The range includes moisturisers, serums, masks, and eye treatments. Products are sold through an online store and selected retailers. Product pages list ingredients and explain how to use each item to help shoppers choose. Avant places its line in the premium skincare segment.