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We Collect & Analyse Reviews

Avant Skincare
Experiences & Reviews

Avant Skincare is a brand selling skincare products and gift collections online, including moisturisers, masks, eye creams and seasonal Advent calendars. People searching Avant Skincare reviews often look for feedback on product performance, value of promotional sets, and how the company handles orders, delivery and returns. When researching, check product descriptions, shipping and returns policies, and available promotions to inform purchasing decisions.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 65%
Latest Review 12d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Many customers report prompt, helpful support (several name an agent); a sizeable group describe unresolved orders, delayed refunds or poor handling of delivery problems.

Share
17%
Mixed
💰

Value for money

Some reviewers describe Advent calendars and offers as good value, while others say full RRP is inflated and feel offers or product value are misleading.

Share
13%
Mixed

User experience

Users note pleasant textures and easy application for masks and moisturisers; the sample of UX comments is small, so conclusions are tentative.

Share
5%
Mixed
🔧

Product quality

Many reviewers praise moisturisers, masks and eye creams for hydration and visible results; several customers report receiving wrong, underfilled or damaged items.

Share
20%
Mixed
📞

Communication

Some praise clear, personalised replies from support staff; others report vague responses, unresponsive live chat and conflicting information about promotions or stock.

Share
17%
Mixed

Overall experience

Overall impressions are divided: frequent positive product experiences are offset by recurring fulfilment and service complaints that affect customer satisfaction.

Share
27%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: September 2025

N
Natalia Natalias
trustpilot.com Sep 30, 2025

I think that you have one of the best…

I think that you have one of the best customer support service....

B
Babette S.
trustpilot.com Sep 30, 2025

Excellent service

Muhammad of their support team has promptly answered m...

E
Elizabeth
trustpilot.com Sep 30, 2025

Good customer service and products

I must say the Advent Calendar is a good buy with full-sized items and only at £99. Their Support Team, Muhammad is very...

M
Mrs Margaret Jenkins
trustpilot.com Sep 30, 2025

I couldn’t believe all the criticisms

I couldn’t believe all the criticisms. I got some Avant moisturiser in a very high end beauty advent calendar. It’s the best I’ve ever had. I’ve bough...

M
Melanie
trustpilot.com Sep 30, 2025

Fantastic customer service and the best…

Fantastic customer service and the be...

J
Jennifer Karia
trustpilot.com Sep 30, 2025

Muhammad was patient and resolved me…

Muhammad was patient and resolved...

A
Arturas Kraujalis
trustpilot.com Sep 30, 2025

Lightweight and deeply hydrating!

Lightweight and deeply hydrating! The Avant Advanced Bio Ultra-Fine Texture Day Moisturiser absorbs quickly, leaves my skin soft a...

P
P18
trustpilot.com Sep 30, 2025

Brilliant Product

I came across this brand using a beauty box subscription and was really impressed with the product. Love that it is cruelty free and effective on my e...

A
Anna French
trustpilot.com Sep 30, 2025

Excellent customer service from…

Excellent customer service from Muhammad. Literally first class products which do as they a...

V
Valeria Mura
trustpilot.com Sep 30, 2025

Shocking for the price of the products

I have ordered a cream asking explanation why the same cream in two different packages got different ingredient duo moisturiser normal package and tra...

L
LORRAINE POWELL
trustpilot.com Sep 30, 2025

Terrible customer service

Terrible customer service. Received an email with products in a BOGOF promotion. Ordered the deal, only one was despatched. Contacted Avant via email...

S
SG
trustpilot.com Sep 30, 2025

Dodgy company

Pre-ordered the keratin hair cream. Website said stock expected early May. Chased on May 15 to be told I’d get my order the following week. It never c...

H
Hayley Rixon
trustpilot.com Sep 30, 2025

Be aware!

Ordered the rose lip exfoliator for Mother’s Day and it arrived promptly but when opened by my mother, was found to only contain half the product as u...

M
Michaela Doyle
trustpilot.com Sep 30, 2025

This is literally my favourite brand…

This is literally my favourite brand ever I first received an avant product in a glossy box years...

T
Tracey Yvonne Beauty
trustpilot.com Sep 30, 2025

Poor customer service after missing…

Poor customer service after missing parcel that I had to look at coordinated for royal mail myself and go to a different street to track down parcel w...

Y
YVONNE NIELD
trustpilot.com Sep 30, 2025

Ordered advent calander and…

Ordered advent calander and still.waiting for it asked for refund as not sent then got email saying now been sent but no tracking... still waiting for...

w
warrior queen
trustpilot.com Sep 30, 2025

Very impressed with Avant Skincare

I recently opened an account with Avant skincare. I always loved their mosturisers & lip scrubs so when I heard about this year Avant 12 days of Chris...

K
KD
trustpilot.com Sep 30, 2025

Scam Company - Beware

I received a product as a mystery product from another vendor, amazing beautiful product. I attempted to buy it directly from Avant Skincare and a com...

O
Odeta Sudmonaitė
trustpilot.com Sep 30, 2025

Love this brand

Love this brand. Innova...

I
Ivy Frank
Collected.reviews Dec 03, 2021

8 hour Radiance Renewal Sleeping Mask

I was really excited to try this sleeping mask as I've used Avant's other products before and loved them. I am very happy with the quality and the price point is fair for such high quality. As with the 8 hour Radiance Renewal Sleeping Mask, I use it as an overnight face mask, and my skin is so soft in the morning. It's so hydrating and I love that it's made with natural ingredients, it's easy to apply as a mask and to wash off in the morning. It's one of my favorite Avant products now! I love my soft skin and luxurious appearance that this mask has given unto me. Almost everyone can notice the difference and am getting so many compliments.

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Conclusion

Review content shows two clear patterns: many customers praise product performance—particularly moisturisers, masks and certain gift sets—and positive experiences often mention good, responsive support. Conversely, a recurring cluster of reviews report order fulfilment problems, incorrect or underfilled items, delayed refunds and inconsistent communication. Several reviewers specifically reference Advent calendar purchases and offer pricing as both a perceived strength and a point of contention. If you are considering Avant Skincare, weigh product-specific feedback (eg. moisturiser or mask performance) against reports about delivery and customer-service follow-up; check current shipping, returns and promotion terms before purchasing.