Reviews Analysed
21
We Collect & Analyse Reviews
ASCENO
Experiences & Reviews
ASCENO is an online womenswear retailer offering apparel and accessories. Shoppers researching ASCENO commonly seek information on fabric quality, fit, delivery and returns. This summary compiles customer feedback to help consumers assess service, product standards and post‑purchase support.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report fast delivery, careful packaging and helpful post‑purchase support; one review describes a refund dispute.
Share
Strong
22%
💰
Value for money
Few reviews discuss price; several accept higher prices due to perceived quality, while one reviewer reports poor value after washing.
Share
Mixed
5%
⚡
User experience
Website navigation, ordering and unboxing are frequently praised; multiple reviewers report smooth online journeys and easy returns.
Share
Strong
16%
🔧
Product quality
Most reviewers describe high-quality fabrics, good fit and careful construction; silk and linen items are repeatedly noted for feel and fit.
Share
Strong
24%
📞
Communication
Customers report responsive, friendly support and personalised touches such as handwritten notes; one reviewer reports poor communication about a return.
Share
Strong
7%
⭐
Overall experience
Overall sentiment is positive: many reviewers praise packaging, product quality and service, while one reviewer reports a significant refund dispute.
Share
Strong
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Misrepresentation on website and no refund!
"Bought the 'Nisha' dress from the website which said it could be washed. It looked old and faded after just one wash so I got in touch but Asceno then..."
L C
Trustpilot
Sep 30, 2025
Featured for: refund dispute; misrepresentation reported
5 star service from Asceno
"5 star service from Asceno. Exceptional service from Asceno, the on-line buying experience has got to be one of the best I have ever received. From th..."
Kathy A W
Trustpilot
Sep 30, 2025
Featured for: detailed praise: service, quality, price
Such a delight.
"The arrival of an order from Asceno is such a treat. The delivery feels almost instant as it is so swift. The lovely simplicity of the packaging and t..."
Caroline Goss
Trustpilot
Sep 30, 2025
Featured for: packaging, handwritten note, quick delivery
Beautiful linen
"Beautiful linen shorts and have had lots of compliments when wearing. Feel lovely on. Pricier than some, but supe..."
Elizabeth
Trustpilot
Sep 30, 2025
Featured for: returns handled, price vs quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
L C
trustpilot.com
Sep 30, 2025
Misrepresentation on website and no refund!
Bought the 'Nisha' dress from the website which said it could be washed. It looked old and faded after just one wash so I got in touch but Asceno then...
k
kate Jones
trustpilot.com
Sep 30, 2025
This is a great company .Beautifully…
This is a great company .Beautifully made clothes using really loverly natural fabrics. I have purchased several pieces and delight...
C
Caroline Goss
trustpilot.com
Sep 30, 2025
Such a delight.
The arrival of an order from Asceno is such a treat. The delivery feels almost instant as it is so swift. The lovely simplicity of the packaging and t...
K
Kathy A W
trustpilot.com
Sep 30, 2025
5 star service from Asceno
5 star service from Asceno. Exceptional service from Asceno, the on-line buying experience has got to be one of the best I have ever received. From th...
C
Camille
trustpilot.com
Sep 30, 2025
Fabulous company
The experience starts with opening the box, it is beautifully packaged, eco box and paper and then the dust bag with your product in it. The dresses a...
C
Caroline Goss
trustpilot.com
Sep 30, 2025
Beautiful wearable clothes
Beautiful wearable clothes, a brilliant customer service and speedy deliv...
K
Katie Wiseman
trustpilot.com
Sep 30, 2025
Excellent
Excellent. Lovely bikini....
N
Nathalie D
trustpilot.com
Sep 30, 2025
One of the best customer experiences…
One of the best customer experiences I've ever had. Quick delivery to Europe (duties and taxes prepaid), perf...
S
Shayna McAllister
trustpilot.com
Sep 30, 2025
Excellence in every detail
Have recently purchased a few items from Asceno and I absolutely love them all! Everything about this brand is magic - the service, the...
A
Amanda
trustpilot.com
Sep 30, 2025
Love the dress
Love the dress, excellent quality...
J
JH
trustpilot.com
Sep 30, 2025
Fabulous!
Everything about my ASCENO experience has been fabulous! I have been searching for a mother of the bride dress that was non traditional and amazing. T...
R
Rich
trustpilot.com
Sep 30, 2025
Fantastic customer support team
Fantastic customer support team. its the first time I have received an email from a company I...
A
Ali Hewitt
trustpilot.com
Sep 30, 2025
A lovely luxurious silk eye mask
A lovely luxurious silk eye mask, it feels like a treat to wear it every nighttime. Made to the highest quality, delivered in less than 48 hours fro...
J
Juliet McLeod
trustpilot.com
Sep 30, 2025
The best kind of treat!
I have recently bought a bikini and swimsuit from Asceno. The quality, style and cut are simply perfect, so chic and both are timeless. I hope to be w...
O
Opal Turner
trustpilot.com
Sep 30, 2025
Beautiful product quality & design
Beautiful product quality & design, lovely natural...
D
Derya Sancar
trustpilot.com
Sep 30, 2025
Nice products
Nice products, friendly stuff a...
E
Elizabeth
trustpilot.com
Sep 30, 2025
Beautiful linen
Beautiful linen shorts and have had lots of compliments when wearing. Feel lovely on. Pricier than some, but supe...
C
Charlotte Salisbury
trustpilot.com
Sep 30, 2025
Big fan of Asceno
Big fan of Asceno. Have purchased 2 of their eye masks in different designs. They...
S
Sarah
trustpilot.com
Sep 30, 2025
One happy customer ✨
Couldn’t ask for a better online shopping experience. Very speedy delivery and the packaging is beautiful and recyclable. I purchased two linen shirts...
s
sarah pay
trustpilot.com
Sep 30, 2025
Outstanding!
Absolutely delighted with the quality of service from Asceno - from beautiful wrapping, very prompt delivery & a q...
Conclusion
Customer reviews largely praise ASCENO for fabric quality, fit, careful packaging and prompt delivery, with multiple mentions of personalised touches such as handwritten notes. Several reviewers also highlight helpful customer support and straightforward returns or refunds. However, there is an isolated but serious complaint about a mislabelled care instruction and refusal to refund, which a reviewer resolved via a card provider (Section 75). When shopping, check the product care details and the retailer’s returns policy; consider using a protected payment method if you have concerns about refunds.