Customer reviews largely praise ASCENO for fabric quality, fit, careful packaging and prompt delivery, with multiple mentions of personalised touches such as handwritten notes. Several reviewers also highlight helpful customer support and straightforward returns or refunds. However, there is an isolated but serious complaint about a mislabelled care instruction and refusal to refund, which a reviewer resolved via a card provider (Section 75). When shopping, check the product care details and the retailer’s returns policy; consider using a protected payment method if you have concerns about refunds.
Examples from available reviews (Jun 2022 – Feb 2026).
Seller misrepresented care instructions and refused a refund.
“it was actually 'dry clean only' but still wouldn't refund”
Exceptional end-to-end service, quality garments and thoughtful packaging.
“5 star service from Asceno.”
Swift delivery and thoughtful packaging made the purchase feel special.
“The arrival of an order from Asceno is such a treat.”
Linen shorts of superior quality, easy returns and prompt refund.
“Pricier than some, but superior quality.”
Most reviewers report fast delivery, careful packaging and helpful post‑purchase support; one review describes a refund dispute.
Few reviews discuss price; several accept higher prices due to perceived quality, while one reviewer reports poor value after washing.
Website navigation, ordering and unboxing are frequently praised; multiple reviewers report smooth online journeys and easy returns.
Most reviewers describe high-quality fabrics, good fit and careful construction; silk and linen items are repeatedly noted for feel and fit.
Customers report responsive, friendly support and personalised touches such as handwritten notes; one reviewer reports poor communication about a return.
Overall sentiment is positive: many reviewers praise packaging, product quality and service, while one reviewer reports a significant refund dispute.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Pajamas of beautiful quality and very helpful customer service.
“The pajamas are beautiful quality and customer service was extremely helpful.”
Luxe fabric dress, beautiful packaging, fast delivery and helpful team.
“Love my dress, the fabric is a luxe quality.”
Easy website and buying experience with helpful customer service.
“Great website with an easy buying experience, lovely back end customer service...”
Fast delivery and a dress matching its description and quality.
“Delivery was fast and description and quality of the dress was just as expected.”
Loved silk co-ord and helpful size support that achieved perfect fit.
“I wasn't sure initially on size and they were very helpful and it fits perfectly.”
Helpful staff assisted with sizing; products and packaging beautifully made.
“I love this brand! The packaging and products are so beautifully made.”
Seller misrepresented care instructions and refused a refund.
“it was actually 'dry clean only' but still wouldn't refund”
Beautifully made clothes with lovely natural fabrics and comfortable fit.
“Beautifully made clothes using really loverly natural fabrics.”
Swift delivery and thoughtful packaging made the purchase feel special.
“The arrival of an order from Asceno is such a treat.”
Exceptional end-to-end service, quality garments and thoughtful packaging.
“5 star service from Asceno.”
Beautiful packaging and well-made dresses created a superb experience.
“product, presentation and the customer experience, you have nailed it!”
Wearable clothes, brilliant service and speedy, perfectly packaged delivery.
“Beautiful wearable clothes, a brilliant customer service and speedy delivery all packaged perfectly.”
Lovely bikini with great material and a good fit.
“Lovely bikini. Great material. Great fit.”
Quick delivery, duties prepaid, perfect fit and helpful concierge support.
“One of the best customer experiences I've ever had.”
Loved service, fit, clothing quality and considerate packaging details.
“Everything about this brand is magic - the service, the fit and quality of the clothing”
Dress of excellent quality in lovely linen with prompt delivery.
“Love the dress, excellent quality and lovely linen.”
Found a non-traditional mother-of-the-bride dress, beautifully made and detailed.
“Everything about my ASCENO experience has been fabulous!”
Customer support proactively confirmed delivery and suitability of the item.
“Fantastic customer support team.”
Luxurious silk eye mask, high quality and delivered within 48 hours.
“A lovely luxurious silk eye mask”
Bikini and swimsuit had perfect quality, style and cut.
“The quality, style and cut are simply perfect, so chic and both are timeless.”
High product quality and design with recyclable packaging and good service.
“Beautiful product quality & design, lovely natural and recyclable packaging and great customer service!”
Nice products, friendly staff and a smooth service experience.
“Nice products, friendly stuff and smooth service.”
Linen shorts of superior quality, easy returns and prompt refund.
“Pricier than some, but superior quality.”
Soft eye masks that block light and fit well.
“They are so soft, block out all of the light and just the right fit.”
Excellent online shopping with speedy delivery and beautiful recyclable packaging.
“Couldn’t ask for a better online shopping experience.”
Delighted with product quality, prompt delivery and quick refund.
“Absolutely delighted with the quality of service from Asceno”
I recently had the pleasure of purchasing some items from Asceno and I must say, I am thoroughly impressed. The effortless style that is promised on their website was certainly delivered in the products I received. The silk pyjamas were comfortable yet chic, and the linen shirt was perfect for a casual day out.
One thing that really stood out to me about my experience with Asceno was their exceptional customer service. They were quick to respond to any queries or concerns I had, and they even offered me a generous discount on my first order.
Another aspect that I appreciated was how easy it was to navigate their website. Everything was well-organized and presented in an aesthetically pleasing manner.
Overall, if you're looking for high-quality sleepwear or stylish beachwear, Asceno is definitely worth checking out. Their combination of quality products and excellent customer service make them stand out from other similar brands.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ASCENO is an online womenswear retailer offering apparel and accessories. Shoppers researching ASCENO commonly seek information on fabric quality, fit, delivery and returns. This summary compiles customer feedback to help consumers assess service, product standards and post‑purchase support.