Reviews Analysed
21
We Collect & Analyse Reviews
Aromatherapy Associates
Experiences & Reviews
Aromatherapy Associates is a brand offering aromatherapy and wellbeing products for personal and home use, including essential oil blends, bath and body formulations and accessories. The company sells through its own online store and via retail partners, and operates a loyalty/rewards programme and customer support channels. Consumers commonly research its product scent, packaging, delivery, loyalty benefits and customer service when reading reviews.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
19d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Most reviewers report unhelpful or rude customer service, unresolved returns and refusals to remediate; a minority cite prompt, helpful individual agents.
Share
Weak
20%
💰
Value for money
Many reviewers describe high prices, reduced or hard-to-use loyalty rewards and small or poor-value promotional gifts; a few note useful discounts.
Share
Weak
12%
⚡
User experience
Frequent complaints about website checkout, loyalty point redemption and call-centre reliability; some customers report successful point use and smooth orders.
Share
Weak
13%
🔧
Product quality
Opinions are split: several praise scents, packaging and product effects, while others report defects, discontinued favourites and poor mini/gift presentation.
Share
Mixed
14%
📞
Communication
Numerous reports of unanswered emails, cut-off calls and disputed or missing items; a minority of reviews highlight swift, polite responses from staff.
Share
Weak
16%
⭐
Overall experience
Overall experiences vary widely: some customers are satisfied with products and service, but many report unresolved fulfilment, returns and support issues.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Avoid
"Awful Awful Awful company!!! Was once great and a good product with good loyalty program. A lot has changed and the products are not value for money...."
Daniel Bowman
Trustpilot
Sep 30, 2025
Featured for: Complains about service and value
Defective Atomiser
"I purchased the very expensive atomiser about 15 months ago. Within the first 12 months it stopped taking a charge and I sent it back to the company f..."
Naomi
Trustpilot
Sep 30, 2025
Featured for: Detailed defective product and warranty
Better than 5*
"I have always had exemplary service from Aromatherapy Associates. Items arrive super-swiftly; their free treats are extremely generous and usually bea..."
S-J T
Trustpilot
Sep 30, 2025
Featured for: Positive: exemplary service and rewards
Hate the website but love the brand
"Hate the website but love the brand. I've been a fan of the products for many years. They discontinued my favourite face oil which was disappointing...."
Han
Trustpilot
Sep 30, 2025
Featured for: Website and loyalty points issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Daniel Bowman
trustpilot.com
Sep 30, 2025
Avoid
Awful Awful Awful company!!! Was once great and a good product with good loyalty program. A lot has changed and the products are not value for money....
c
customer
trustpilot.com
Sep 30, 2025
Smug and condescending customer services
The oils are amazing, packaging beautiful. Customer service ...smug and condescending! I ordered both at Christmas and in June spending so much that I...
P
Paul O'Connor
trustpilot.com
Sep 30, 2025
Missing Items
Order a product and you get the option to add some free samples. Selected the samples but they never arrived with my purchase. Asked about this only t...
P
Person
trustpilot.com
Sep 30, 2025
Was a loyal customer but then they…
Was a loyal customer but then they changed the loyalty scheme and I lost points plus you now have to spend a fortune to get any points at all to use....
J
Jade Corby
trustpilot.com
Sep 30, 2025
Lost my loyalty points
Lost my loyalty points. Been a long time customer and had accumulated alot of points. I hadn't used the web...
S
Suzanne Sverdloff
trustpilot.com
Sep 30, 2025
Not even one star
Not even one star. Iv ordered a aromatherapy oil. And thay gave me 3. An...
J
Jay
trustpilot.com
Sep 30, 2025
Issues with Website, call centre keep cutting off call & contact form fails when sending
I've been in their loyalty programme for years, love the products but my latest experience is a big disappointment. The free gift set offered at check...
H
Han
trustpilot.com
Sep 30, 2025
Hate the website but love the brand
Hate the website but love the brand. I've been a fan of the products for many years. They discontinued my favourite face oil which was disappointing....
H
Hadi Laasi
trustpilot.com
Sep 30, 2025
Awful customer service
Awful customer service, wish I had checked here before ordering. Wouldn'...
c
chrismary
trustpilot.com
Sep 30, 2025
Kind and efficient customer service
Wonderful customer service offered by Laurie who was kind enough to add a gift message on request, even though the comp...
I
Ian
trustpilot.com
Sep 30, 2025
Shockingly bad service
Ordered for Valentine's Day, in response to their Valentine's advert. Still...
N
Naomi
trustpilot.com
Sep 30, 2025
Defective Atomiser
I purchased the very expensive atomiser about 15 months ago. Within the first 12 months it stopped taking a charge and I sent it back to the company f...
J
Joy Gower
trustpilot.com
Sep 30, 2025
Still disputing an order with credit…
Still disputing an order with credit card company. Interesting to read a glowing review straight after a negative one. But suspicious, but looking at...
L
Lesley Jackson
trustpilot.com
Sep 30, 2025
Extremely disappointing products and customer service
After receiving a bottle of their bath oil in a John Lewis advent calendar I went to the website to order some more. I was shocked at the prices but o...
A
Annette
trustpilot.com
Sep 30, 2025
Excellent customer service today from…
Excellent customer service today from Lisa. Regarding assistance with The Atomiser Connect a fantastic product. Lisa, listene...
T
Tiff W.
trustpilot.com
Sep 30, 2025
Absolutely terrible service. Stay away
Absolutely terrible service. My first order shipped Sept 26th. I thought it was shipping from the US but no. Everything gets shipped from the UK. Turn...
D
Daniel Bowman
trustpilot.com
Sep 30, 2025
Loyalty isn’t recognised
I have shopped with aromatherapy associates for many years. They have some great products but of late the shopping experience has been poor. They offe...
M
Mrs J Davis
trustpilot.com
Sep 30, 2025
Excellent
I love the products. They are stunning. Really good service and quick d...
S
S-J T
trustpilot.com
Sep 30, 2025
Better than 5*
I have always had exemplary service from Aromatherapy Associates. Items arrive super-swiftly; their free treats are extremely generous and usually bea...
A
Angela Marriott
trustpilot.com
Sep 30, 2025
Worst experience ever
Waited a long time, saving up to treat myself to this (supposedly) luxury brand. I ordered some bath and shower oils the total of which entitled me to...
Conclusion
Reviews show a clear pattern: product formulations, scents and some packaging are often praised, and several customers report excellent, helpful staff. However, a substantial number of reviewers report problems with customer service, unresolved returns, defective items and shipping or checkout issues. Loyalty scheme changes, missing points and difficulty redeeming rewards appear repeatedly and have led some long-term customers to stop buying. If you are researching Aromatherapy Associates, check delivery and warranty terms, and consider contacting support before purchase; some customers did receive prompt, individual help, but many encountered delays or non-response.