Many reviewers say their orders never arrived and that emails went unanswered. Several customers report items arriving in poor condition, in the wrong size, or missing parts. A smaller group describes fast replies, quick refunds, and satisfactory resends. Overall, experiences split between unresolved orders and occasional cases where support fixed the issue.
Examples from available reviews (Dec 2021 – Mar 2026).
Order never arrived and company did not respond to emails.
“Never received the order I placed.”
Customer received a counterfeit toy, though they were refunded.
“Selling counterfeit stuff”
Replacement arrived but product is very small and lacks necessary attachment.
“No attachment to make water feature work”
Faulty product was promptly refunded by responsive customer service.
“extremely prompt with their replies”
Reviews often describe return and refund requests that never get resolved. Some customers say advisers gave mixed instructions and asked them to pay return postage. A minority praise quick replies and resends arranged within hours.
Multiple reviewers question authenticity and complain about poor materials. Several say the items did not meet expectations or looked copied from other sellers. A few buyers report acceptable quality and good embroidery on textiles.
Customers report repeat non-delivery and late parcels that disrupted gift plans. Others mention sizing mistakes and missing attachments that made the product unusable. A small set describes an easy fix after contacting support.
Many reviewers say items arrived damaged, felt low quality, or did not match the description. Specific complaints include counterfeit or copied products and an unusually poor finish. A minority mention soft fabric and good embroidery.
The main theme is emails and messages going unanswered after purchase. Several reviewers say payment was taken but they received no follow-up and the parcel never arrived. A small number describe quick, clear replies from customer service.
Feedback shows a clear split between orders left unresolved and cases handled effectively. Complaints about delivery and quality come up often. Positive outcomes such as refunds and resends appear, but less frequently.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order never arrived and company did not respond to emails.
“Never received the order I placed.”
Replacement arrived but product is very small and lacks necessary attachment.
“No attachment to make water feature work”
Received incorrect size and company did not respond to emails.
“you sent Small”
Tops' sizing was incorrect and returns would cost the customer.
“the sizing is completely out by quite a few sizes”
Return requests went unanswered and advisors gave conflicting return options.
“heard nothing so out of pocket now”
Customer received a counterfeit toy, though they were refunded.
“Selling counterfeit stuff”
Product was faulty and company communication was impossible.
“communication is impossible”
Faulty product was promptly refunded by responsive customer service.
“extremely prompt with their replies”
Hooded blanket was very soft with good-quality embroidery.
“supersoft and embroidery good quality.”
One of two ordered toys arrived late, after Christmas.
“1 of them arrived and no sign of the other”
Gift did not arrive in time and company demanded return postage before refund.
“They want me to pay for the return and will not issue a refund until they have the goods back.”
Items ship from China, which surprised the customer.
“Don not use they ship from China !”
No response and items not received, customer seeks refund.
“I haven’t had any response at all”
Order placed in December never arrived and emails went unanswered.
“i still haven't received it, ive sent three emails with no reply”
Item remained with sender and company did not respond to enquiries.
“the item is still with sender”
Item arrived with very poor quality and customer sought a refund.
“the quality is shocking”
Company copies other sellers and sells copied products.
“Chinese company that copy other companies products.”
Payment taken but goods not received and company provided no contact.
“took my money never got my goods”
Order did not arrive and multiple emails received no response.
“Never Arrived, No Communication!”
Customer service responded quickly and resent the parcel by Royal Mail.
“responded within a few hours”
After a previous terrible return process, I’m always very afraid of receiving a damaged product . However, my experience with Armada Deals was one of a kind. I ordered a Muscle Massage Gun and 5 in 1 Facial Cleansing Brush Face Massager two months ago and the entire process was very successful. From navigating through their website, ordering, payment and the delivery which was real quick. When the items arrived the facial cleansing Brush Face messenger had some damages. I immediately emailed the customer support and the response was great. My return was approved and after a week they had already sent a working massager. I’m glad I bought these two awesome products from them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Armada Deals runs an online shop that sells consumer goods through its e-commerce site. Product pages show images, descriptions, and prices to help shoppers choose. Customers order online, using standard payment methods and tracked shipping options. Armada Deals offers a returns process and support via email and a returns portal for questions and refunds. The company fulfils orders and ships internationally through contracted carriers.