User reviews of Armada Deals show a pattern of delivery and returns issues, with many customers reporting late or missing parcels and difficulties obtaining replies. Product concerns are common: several reviewers report damaged items, incorrect sizing or suspected counterfeits, while a minority report good-quality purchases. Communication is inconsistent — some customers received prompt refunds or replacements, others received no response. If you consider buying, check delivery lead times, confirm the returns policy and use payment protection (for example PayPal or a card with buyer protection). Keep order records and tracking details to support any claims, and compare alternatives if timely delivery and guaranteed product authenticity are priorities.
Examples from available reviews (Dec 2021 – Feb 2026).
Order never arrived and company did not respond to emails.
“Never received the order I placed.”
Tops' sizing was incorrect and returns would cost the customer.
“the sizing is completely out by quite a few sizes”
Customer received a counterfeit toy, though they were refunded.
“Selling counterfeit stuff”
Customer service responded quickly and resent the parcel by Royal Mail.
“responded within a few hours”
Most reviewers report fulfilment and returns problems: late or missing parcels, wrong sizes or items sent, with a smaller number reporting successful replacements or refunds.
Many customers describe poor value — damaged goods, items that differ from listings or suspected counterfeits — while a few report satisfactory, good-value purchases.
A minority praise site navigation, but several reviews cite ordering, tracking, sizing-guide or confirmation problems that made the buying process difficult.
Multiple reports of damaged items, incorrect sizing, missing parts or suspected counterfeit goods; isolated reviews describe acceptable or good-quality items.
Frequent complaints about no replies or delayed email responses; a smaller set of reviews describe prompt, helpful responses that resolved issues or issued refunds.
Overall user reports skew negative, with many customers describing unresolved orders or returns; a few reviewers report positive outcomes and timely resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and company did not respond to emails.
“Never received the order I placed.”
Replacement arrived but product is very small and lacks necessary attachment.
“No attachment to make water feature work”
Received incorrect size and company did not respond to emails.
“you sent Small”
Tops' sizing was incorrect and returns would cost the customer.
“the sizing is completely out by quite a few sizes”
Return requests went unanswered and advisors gave conflicting return options.
“heard nothing so out of pocket now”
Customer received a counterfeit toy, though they were refunded.
“Selling counterfeit stuff”
Product was faulty and company communication was impossible.
“communication is impossible”
Faulty product was promptly refunded by responsive customer service.
“extremely prompt with their replies”
Hooded blanket was very soft with good-quality embroidery.
“supersoft and embroidery good quality.”
One of two ordered toys arrived late, after Christmas.
“1 of them arrived and no sign of the other”
Gift did not arrive in time and company demanded return postage before refund.
“They want me to pay for the return and will not issue a refund until they have the goods back.”
Items ship from China, which surprised the customer.
“Don not use they ship from China !”
No response and items not received, customer seeks refund.
“I haven’t had any response at all”
Order placed in December never arrived and emails went unanswered.
“i still haven't received it, ive sent three emails with no reply”
Item remained with sender and company did not respond to enquiries.
“the item is still with sender”
Item arrived with very poor quality and customer sought a refund.
“the quality is shocking”
Company copies other sellers and sells copied products.
“Chinese company that copy other companies products.”
Payment taken but goods not received and company provided no contact.
“took my money never got my goods”
Order did not arrive and multiple emails received no response.
“Never Arrived, No Communication!”
Customer service responded quickly and resent the parcel by Royal Mail.
“responded within a few hours”
After a previous terrible return process, I’m always very afraid of receiving a damaged product . However, my experience with Armada Deals was one of a kind. I ordered a Muscle Massage Gun and 5 in 1 Facial Cleansing Brush Face Massager two months ago and the entire process was very successful. From navigating through their website, ordering, payment and the delivery which was real quick. When the items arrived the facial cleansing Brush Face messenger had some damages. I immediately emailed the customer support and the response was great. My return was approved and after a week they had already sent a working massager. I’m glad I bought these two awesome products from them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Armada Deals is an online retail seller offering a range of consumer goods through an e-commerce storefront. Shoppers search for product availability, delivery options, returns policy and customer-service performance when evaluating the site. This summary is intended to help consumers interpret user feedback and make informed buying decisions.