Many reviews describe beds that feel high quality, look well finished, arrive quickly, and go together easily. Customers often mention helpful delivery teams and useful extras like ottoman storage and custom options. Other reviews describe structural problems such as snapped slats and broken middle support beams. Some customers say emails went unanswered and deliveries were late or didn’t arrive, with a few cases only resolved after management stepped in.
Examples from available reviews (Nov 2021 – Feb 2026).
Middle support beam snapped twice and company did not respond.
“the middle support beam has snapped twice now”
Paid but received no responses and bed never arrived.
“I have emailed this company many times and no response”
Fast delivery and well-made, comfortable bed.
“the bed very well made and comfy 👍”
MD intervened, replaced missing parts and compensated, bed now satisfactory.
“the MD delivered on his promise and we were duly compensated.”
Many reviews mention quick delivery, helpful drivers, and an ordering process that’s easy to follow. Several customers also point to attentive staff on delivery day and simple delivery scheduling. A smaller number describe managers stepping in to replace parts or provide refunds when things went wrong.
Reviewers often connect value to build quality, comfort, and practical storage. Fewer reviews talk directly about price or value than about overall quality. When structural failures happen, those customers say the bed feels poor value.
Customers frequently describe easy assembly and clear delivery updates. Several also like the online customisation and the design choices during ordering. A minority report missing items or no delivery, which derailed the experience.
Many reviews praise the finish, comfort, and a sturdy-looking build. Others describe major faults, including slats snapping, a headboard rubbing, and a middle support beam breaking. These reports often say the bed failed soon after it was put into use.
Many customers say updates were clear and staff were easy to deal with. Another group report emails going unanswered and no follow-up on delivery or repair issues. A few say communication improved only after escalating to senior staff.
Reviews split between very positive experiences with smooth delivery and excellent product quality, and negative experiences marked by breakages and weak support. Several middle-ground reviews describe early issues that were fixed after chasing. The gap between these outcomes stands out.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Damaged parts and repeated unanswered emails left headboard noisy.
“the headboard on the bed sticks and the material makes a noise every time you move in the bed.”
Bed broke, slats and main beam cracked; no response from company.
“the slats will snap when you are just trying to get into bed.”
Middle support beam snapped twice and company did not respond.
“the middle support beam has snapped twice now”
Paid but received no responses and bed never arrived.
“I have emailed this company many times and no response”
Customer requests a reply by email.
“Would be great if you could email me back.”
Delivery failed initially but MD later refunded and improved communication.
“he processed the refund quickly and ensured to stay in touch.”
MD intervened, replaced missing parts and compensated, bed now satisfactory.
“the MD delivered on his promise and we were duly compensated.”
Fast delivery and well-made, comfortable bed.
“the bed very well made and comfy 👍”
Easy to deal with and prompt delivery, recommended.
“Really easy to deal with and prompt delivery.”
Quick, efficient delivery and positive company interaction.
“Quick and efficient delivery.”
Customer is highly satisfied and recommends the company.
“Can’t recommend highly enough.”
Delivered on time with great service; highly recommended.
“Great service, delivered on time.”
High quality bed with brilliant service; customer will return.
“Really good quality bed.”
Reviewer praises quality product and excellent service, highly recommends.
“absolutely quality product and service”
Happy with team handling of order and will recommend.
“Amazing service!”
Very happy with the bed's quality and would recommend.
“Incredible quality and beautifully made.”
Surprised by high quality of king size bed after delivery.
“Absolutely love this bed”
Good product with transparent communication during warehouse delays.
“they kept me fully informed and were completely transparent”
Thrilled with bed; shipping updates and custom options impressed.
“The company were excellent with keeping us informed on the shipping”
Very happy with comfortable bed and customer experience.
“Wonderful comfortable bed”
Helpful service and appreciated customisation options during purchase.
“loved the amount of customisation they offered”
Impeccable quality and finish; easy to assemble.
“The quality and finish is impeccable”
Delivery issues resolved by approachable customer service; bed easy to assemble.
“customer service team approachable and reassuring”
Helpful service, easy ordering and friendly delivery drivers.
“Delivery drivers were helpful and friendly.”
Bed is lovely, easy to assemble and attractive.
“Easy to put up and looks good too”
Second purchase; TV bed is cosy, easy to assemble and loved.
“It's super lush, so cosy and comfortable.”
High-end looking beds, easy assembly and good delivery updates.
“The concept of designing your own bed online is great”
Positive experience; TV bed well designed with amazing quality.
“the quality is amazing”
Service met expectations and bed quality pleased the customer.
“my bed arrived by the time I expected”
Happy with ottoman storage bed and good value for money.
“Really good value for money.”
Very comfortable, elegant bed with ample storage improving sleep.
“weve never slept so well!”
Faultless process from service to quality; very happy with bed.
“the whole process has been faultless”
Attractive bed with ottoman storage; arrives in pieces requiring assembly.
“ottoman base is a fantastic space saving / storage feature”
Customer pleased with bed and communication.
“great communication”
Stunning bed with brilliant quality giving a hotel feel.
“The quality is absolutely brilliant”
Very pleased with attractive bed and useful ottoman storage.
“The most beautiful bed.”
Excellent service and bed remains in great condition after months.
“it’s holding up very well to every day use”
Bed arrived quickly, easy to assemble and looks fantastic.
“arrived quickly, easy to assemble & looks fantastic!”
Practical storage and beautiful cream fabric style, details perfect.
“really practical with its storage”
As a busy professional, I was delighted when I found Arista Living. I needed a bed in a hurry, yet didn't want to compromise style, comfort and quality. The Arista Living website made it easy to search for my perfect bed. The people at Arista Living delivered the bed, set it up and delivered the mattress in a cheerfully efficient manner that fitted in to my busy schedule. I am sleeping soundly on my very comfortable 3-in-1 adjustable bed. Thanks to Arista Living for making life easier! Listen up, I have been shopping around for a new mattress. The delivery men were absolutely outstanding! I want you guys to know that your customer service is second to none. Kudos!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Arista Living sells upholstered beds and bedroom furniture online. The range includes ottoman storage beds, TV beds, and adjustable bed bases in multiple sizes and fabrics. Customers can choose size, fabric, and finish when ordering. Deliveries are booked in advance, assembly guidance is provided, and customer service handles order questions and aftercare.