Reviews indicate that Archiproducts frequently provides helpful, named customer service and can resolve product issues promptly. At the same time, several customers report long lead times, delivery delays and poor responsiveness in specific cases, and a few describe problematic refunds or missing refund amounts. For shoppers, check stock status and estimated lead times before ordering, keep shipment and payment records, and photograph any damage on arrival. If ordering internationally or buying high-value items, allow extra time and follow up promptly with customer service for documentation and tracking.
Examples from available reviews (Sep 2025 – Feb 2026).
Claudia provided professional, responsive, timely and friendly assistance.
“Claudia was very professional”
Large order delayed with no shipping or responses from support.
“No shipping, no contact”
Received two broken washbasins and experienced poor support and refund discrepancies.
“Received twice a broken wash basin”
Damaged light initially met slow responses but a replacement was eventually provided.
“all I want is a replacement for the light.”
Most reviewers describe responsive, helpful customer service and named representatives; a minority report slow or missing replies and unresolved cases.
A few reviewers praise pricing, but several raised concerns about refunds, missing refund portions and return handling, affecting perceived value.
Purchasing journeys range from smooth, well-supported orders to experience of repeated delays, extended lead times and delivery issues for some buyers.
Multiple reports of damaged or defective items and poor packing exist; others received well-packaged goods. Replacements or remedies are sometimes provided.
Many reviews praise prompt, clear replies and named staff; a substantial subset reports late, sparse or absent communication about orders.
Overall impressions split: many customers recommend the shop after positive service and resolution, while a notable minority report unresolved delays or refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Quotes shortened · As of: February 2026
Cancellation request ignored and only automated responses instead of real support.
“only responded with automated, generic emails”
Customer service described as the best and highly recommended for trade customers.
“Il servizio clienti qui è il migliore”
Orders were handled attentively and product quality matched expectations.
“Everything was perfect.”
Wrong items shipped and support focused on returns while ignoring missing item.
“they didn’t care about the missing item”
After-purchase support was poor; company slow and placed responsibilities on customers.
“they don't offer much support after purchasing”
No human support after purchase and excessive delays disrupted construction.
“This company has no "after purchase support”
Products are expensive and reportedly of very poor quality with incompetent support.
“very expensive products for extreem bad quality.”
Company offered a great product selection and clear order communication.
“great communication regarding orders and delivery.”
Archiproducts was helpful and accommodating during the purchase process.
“Archiproducts helped me several times throughout the purchase process”
Support team resolved my shipping issue quickly and kindly.
“Resolved my shipping issue quickly.”
Claudia provided professional, responsive, timely and friendly assistance.
“Claudia was very professional”
Large order delayed with no shipping or responses from support.
“No shipping, no contact”
Lamp arrived safely; seller responded quickly to my queries.
“Well received my ordered lamp safely.”
Customer service promptly resolved defects with my console table.
“Claudia, was quick to respond and offered a satisfactory resolution.”
Archiproducts promptly resolved a manufacturing issue with my order.
“Archiproducts resolved immediately.”
Received two broken washbasins and experienced poor support and refund discrepancies.
“Received twice a broken wash basin”
Marcella provided very good service and assistance.
“Very good service, huge thanks to Marcella”
Customer service was unresponsive for months before eventual resolution.
“Disappointed with the customer service.”
Order delayed for months and customer service became unresponsive.
“it's now March and I still haven't received anything”
Support and manufacturer guidance fixed the uneven luminance issue.
“Thank you for the great support.”
Lead time tripled and customer support was slow and unhelpful.
“3x indicated lead time”
Return request ignored and account lacks return status, raising scam concerns.
“I am concerned that this company might be an online scam”
Damaged light initially met slow responses but a replacement was eventually provided.
“all I want is a replacement for the light.”
Support replied quickly and offered helpful solutions during stock delays.
“The lady from the support team was super helpful”
Promised delivery missed and support provided no clear update or professionalism.
“Total lack of professionalism.”
Fast shipping and very responsive customer service resolved a transit damage.
“This company sells the most beautiful products at the best price available.”
Their bedroom design exceeded expectations and created a relaxing, stylish sanctuary.
“they exceeded my expectations in every way”
Reliable shop with clear communication and safe, timely delivery of lamp.
“Reliable shop with good communication.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Archiproducts is an online platform and e-commerce shop focused on contemporary design products for interiors and architecture. It aggregates product listings from manufacturers and sells furniture, lighting, sanitaryware and accessories through the Archiproducts Shop, serving international customers and designers with product information and an online purchase channel.