Reviews Analysed
20
We Collect & Analyse Reviews
Archiproducts
Experiences & Reviews
Archiproducts is an online platform and e-commerce shop focused on contemporary design products for interiors and architecture. It aggregates product listings from manufacturers and sells furniture, lighting, sanitaryware and accessories through the Archiproducts Shop, serving international customers and designers with product information and an online purchase channel.
Overview & Key Metrics
Positive Sentiment
70%
Latest Review
18d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Most reviewers describe responsive, helpful customer service and named representatives; a minority report slow or missing replies and unresolved cases.
Share
Strong
22%
💰
Value for money
A few reviewers praise pricing, but several raised concerns about refunds, missing refund portions and return handling, affecting perceived value.
Share
Weak
3%
⚡
User experience
Purchasing journeys range from smooth, well-supported orders to experience of repeated delays, extended lead times and delivery issues for some buyers.
Share
Mixed
22%
🔧
Product quality
Multiple reports of damaged or defective items and poor packing exist; others received well-packaged goods. Replacements or remedies are sometimes provided.
Share
Weak
9%
📞
Communication
Many reviews praise prompt, clear replies and named staff; a substantial subset reports late, sparse or absent communication about orders.
Share
Mixed
21%
⭐
Overall experience
Overall impressions split: many customers recommend the shop after positive service and resolution, while a notable minority report unresolved delays or refund disputes.
Share
Strong
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Excellent customer service
"Claudia was very professional and was able to help us get the product we very looking..."
Anna
Trustpilot
Sep 30, 2025
Featured for: Clear positive service example
Do not buy from here!
"Made a £1K+ order. One of the items I was then told was not in stock. That was 2 months ago. The product came into..."
Ian
Trustpilot
Sep 30, 2025
Featured for: Large order, no contact complaint
Received twice a broken wash basin
"Received twice a broken wash basin, poorly packed and delivered, 3 months after paying the order and after an initial delay caused by, according to th..."
Joanna Dickinson
Trustpilot
Sep 30, 2025
Featured for: Broken product and refund dispute
Trying to get a replacement product
"We ordered a bathroom picture light from Archiproducts which turned up bent. I sent an initial email on the 31st January (with photos attached on the..."
Minal Modha
Trustpilot
Sep 30, 2025
Featured for: Damaged item; replacement received
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
B
Brandon Corp
trustpilot.com
Sep 30, 2025
Very helpful
Archiproducts helped me several times throughout...
S
Szilvia V.
trustpilot.com
Sep 30, 2025
Exceptional support
Very kind and helpful support team....
A
Anna
trustpilot.com
Sep 30, 2025
Excellent customer service
Claudia was very professional and was able to help us get the product we very looking...
I
Ian
trustpilot.com
Sep 30, 2025
Do not buy from here!
Made a £1K+ order. One of the items I was then told was not in stock. That was 2 months ago. The product came into...
�
오정환
trustpilot.com
Sep 30, 2025
Quick response
Well received my ordered lamp safely. Appreciate to your...
J
Jeffrey Chiu
trustpilot.com
Sep 30, 2025
Responsive and helpful customer service
I recently ordered a console table and it arrived with some defects. The customer...
M
Mr D ONeill
trustpilot.com
Sep 30, 2025
Great products & great service
They have a great range of products online. I had an issue with my order (manufacturing i...
J
Joanna Dickinson
trustpilot.com
Sep 30, 2025
Received twice a broken wash basin
Received twice a broken wash basin, poorly packed and delivered, 3 months after paying the order and after an initial delay caused by, according to th...
M
Mehdi
trustpilot.com
Sep 30, 2025
Very good service
Very good service, hu...
J
Jean-Luc Esnaud
trustpilot.com
Sep 30, 2025
Disappointed with the customer service
Disappointed with the customer service. After nearly 4 months the issue with my order is still unresolved an...
M
Marta Garcia Orellana
trustpilot.com
Sep 30, 2025
Delay delay delay!!!
I placed an order on 29 November (black friday). It was supposed to arrive at the beginning of January (I was counting on this delay). Since then they...
c
christopher rodrigues
trustpilot.com
Sep 30, 2025
Uneven luminance on pendent lamp
Hello, my Siru lamps I recently bought from Archiproducts it arrived later and when I installed, did not have an even brightness. I wrote in with pict...
K
KS
trustpilot.com
Sep 30, 2025
Hideous experience, lead time tripling after purchase
I ordered a Sofa on the 01/12/2024 - mindful of an indicated lead time of 6/7 weeks on the website. Before ordering I contacted the customer support t...
J
Jon Snow
trustpilot.com
Sep 30, 2025
Online scam?
I purchased a Cassina rug worth around 2000 euros twice, and both orders arrived on time. However, for the second purchase I requested a return on the...
M
Minal Modha
trustpilot.com
Sep 30, 2025
Trying to get a replacement product
We ordered a bathroom picture light from Archiproducts which turned up bent. I sent an initial email on the 31st January (with photos attached on the...
H
Hagonaut
trustpilot.com
Sep 30, 2025
Fast and very helpful and friendly support
There were some delay issues with a product I ordered, because the producers was out of stock. I got a reply within lese than 24 hours and was informe...
M
Martin Cleaver
trustpilot.com
Sep 30, 2025
Poor service
I placed an order in mid October and was advised the goods would arrive between 20-25th November. Nothing arrived. The Tracking simply showed the good...
A
Alyssa Ng
trustpilot.com
Sep 30, 2025
Legitimate, fast, and very responsive
This company sells the most beautiful products at the best price available. Shipping was quick, and the company was very communicative with tracking i...
M
Margaret Moore
trustpilot.com
Sep 30, 2025
I approached them to help me with my…
I approached them to help me with my bedroom design, and they exceeded my expectations in every way. They took the time to understand my lifestyle and...
B
B. K.
trustpilot.com
Sep 30, 2025
Reliable shop with good communication
Reliable shop with good communication. Reasonable delivery time. The product (table l...
Conclusion
Reviews indicate that Archiproducts frequently provides helpful, named customer service and can resolve product issues promptly. At the same time, several customers report long lead times, delivery delays and poor responsiveness in specific cases, and a few describe problematic refunds or missing refund amounts. For shoppers, check stock status and estimated lead times before ordering, keep shipment and payment records, and photograph any damage on arrival. If ordering internationally or buying high-value items, allow extra time and follow up promptly with customer service for documentation and tracking.