A handful of reviewers praise on-time delivery and helpful delivery teams. Many more say payments were taken and then delivery never happened and contact stopped. Several people cite specific amounts lost and say they opened refund disputes. Few reviews mention the condition of the products.
Examples from available reviews (Nov 2021 – Mar 2026).
Company took a deposit and then disappeared without contact.
“they've taken a deposit for appliances off us”
Paid in full for a range oven but cannot contact company and lost money.
“Im now £2500 out of pocket!”
Company delivered early and provided helpful, timely delivery service.
“the delivery crew were very helpful and made contact with me 30 mins prior to their arrival”
Appliance People provided helpful staff, reliable delivery and excellent communication.
“Appliance People service was simply wonderful.”
Two reviews mention polite delivery crews and a call before arrival. These positive service notes are rare next to complaints about communication and payments. No one describes installation or support after delivery.
Several reviewers say they paid a deposit, card charge or bank transfer but never received any goods. Some name specific sums they lost and say they turned to credit card or PayPal disputes. Positive comments on value for money are scarce.
Several reviewers say they ordered and then the company stopped replying. Some opened disputes or went through their banks to get money back. A small number describe a simple order-and-delivery experience.
Hardly any reviews discuss how the appliances work or their build quality. Most focus on items not arriving, not on the condition of delivered goods. There is no detailed feedback on long-term reliability.
Many reviewers report no replies by phone, email or chat, and say the premises could not be reached. Several say card details or deposits were taken and then contact ended. A few describe clear, timely messages before delivery.
Reviews swing between a few smooth deliveries and many reports of non-delivery and money lost. This split shows up in both high and low ratings. Unresolved payment and contact problems dominate the overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company took a deposit and then disappeared without contact.
“they've taken a deposit for appliances off us”
Company delivered early and provided helpful, timely delivery service.
“the delivery crew were very helpful and made contact with me 30 mins prior to their arrival”
Company changed name and allegedly took payments without delivering orders.
“your money is taken and the goods arnt even available”
Representative took card details, company vanished and could not be contacted.
“Dominic who took my card details”
Company took payment and appears to have gone bust.
“Taken my money 2.228.00. Now gone bust”
Payment made but company stopped responding and goods undelivered.
“No response to emails, no response to phone calls.”
Paid in full by bank transfer and now out of pocket with no contact.
“We are now out of pocket to the tune of £2679.00.”
Ordered item, communication ceased and dispute raised with credit card company.
“Comms were initially good, but have now vanished completely”
Company did not deliver order; credit card refunded and site still active.
“No one answering the phones.”
Extractor ordered, payment taken, item not delivered and PayPal case opened.
“Money taken 1 month later still not delivered.”
Company appears to be a scam and has not delivered paid goods.
“Scam company do not part with your money-”
Paid in full for a range oven but cannot contact company and lost money.
“Im now £2500 out of pocket!”
Company stopped responding to calls, email and chat about delivery.
“They are not responding to phone calls or their email or chat service.”
Payment taken and the company are now uncontactable.
“They took payment and now we are unable to contact them.”
No communication after order confirmation; reviewer suspects a scam.
“no answer or communication since the first email confirmation”
Ordered Rangemaster, then contact ceased and thousands of pounds missing.
“We have been left thousands of pounds out of pocket;”
Payment taken for an oven, then the company stopped responding and left premises.
“Took payment on the 8th of February”
No response to phone or email and reviewer may contact police.
“absolutely no response.”
Cooker not delivered and company closed premises leaving no contact.
“All of the phone lines are dead.”
Paid for a cooker, company failed to pay supplier and then ceased communication.
“it had never been paid by Appliance People”
WONDERFUL SERVICES!!
Appliance People service was simply wonderful.
I ordered a dishwasher online after speaking to a few helpful workers who were very aware of the goods they were offering.
I received a message to verify my order and was told the shipment people might call me with a day, received the call from them a couple of days later and missed the call which they followed with an email giving me the date and option to accept or change, I accepted and the delivery driver called me before he was on his way. I highly recommend this website.
The communication was superb from their staff members
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Appliance People is a UK retailer of domestic appliances. It sells kitchen products including ovens, cookers, hobs, extractor fans and range cookers. Customers can order online and pay by common methods such as card or bank transfer. The company offers delivery and can arrange installation for large appliances. Listed contact options, as with many appliance retailers, typically include phone, email and online chat.