The reviews supplied show a clear split: a small number of customers report smooth orders, helpful delivery staff and satisfactory appliances, while a large majority describe unresponsive communication, non‑delivery and lost payments. Multiple reviewers report having to open disputes or contact banks, and some say they reported the situation to police or accountants. If you are considering Appliance People, check the retailer's current trading name and verified contact details, prefer payment methods with buyer protection (for example credit cards) and keep transaction records. If you have already paid and cannot contact the company, consider contacting your card issuer or payment provider and report the issue to local consumer protection authorities.
Examples from available reviews (Nov 2021 – Feb 2026).
Appliance People provided helpful staff, reliable delivery and excellent communication.
“Appliance People service was simply wonderful.”
Company delivered early and provided helpful, timely delivery service.
“the delivery crew were very helpful and made contact with me 30 mins prior to their arrival”
Ordered Rangemaster, then contact ceased and thousands of pounds missing.
“We have been left thousands of pounds out of pocket;”
Paid in full by bank transfer and now out of pocket with no contact.
“We are now out of pocket to the tune of £2679.00.”
Most reviews describe missed or undelivered orders and broken fulfilment; a small number report punctual, helpful delivery teams.
Numerous reviewers report payments taken without receipt of goods and substantial out‑of‑pocket losses; a few note successful card refunds.
Several customers report unresponsive website/chat/bot and poor post‑order support; one reviewer described a straightforward online purchase.
Few reviews mention product condition: one positive on cooker quality, one report of a returned/damaged oven door.
Many reviews cite no replies to phone, email or webchat; a minority describe clear pre‑delivery calls from drivers or staff.
Most recent reviews describe failed orders, alleged fraud and stress for customers; a small set report satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company took a deposit and then disappeared without contact.
“they've taken a deposit for appliances off us”
Company delivered early and provided helpful, timely delivery service.
“the delivery crew were very helpful and made contact with me 30 mins prior to their arrival”
Company changed name and allegedly took payments without delivering orders.
“your money is taken and the goods arnt even available”
Representative took card details, company vanished and could not be contacted.
“Dominic who took my card details”
Company took payment and appears to have gone bust.
“Taken my money 2.228.00. Now gone bust”
Payment made but company stopped responding and goods undelivered.
“No response to emails, no response to phone calls.”
Paid in full by bank transfer and now out of pocket with no contact.
“We are now out of pocket to the tune of £2679.00.”
Ordered item, communication ceased and dispute raised with credit card company.
“Comms were initially good, but have now vanished completely”
Company did not deliver order; credit card refunded and site still active.
“No one answering the phones.”
Extractor ordered, payment taken, item not delivered and PayPal case opened.
“Money taken 1 month later still not delivered.”
Company appears to be a scam and has not delivered paid goods.
“Scam company do not part with your money-”
Paid in full for a range oven but cannot contact company and lost money.
“Im now £2500 out of pocket!”
Company stopped responding to calls, email and chat about delivery.
“They are not responding to phone calls or their email or chat service.”
Payment taken and the company are now uncontactable.
“They took payment and now we are unable to contact them.”
No communication after order confirmation; reviewer suspects a scam.
“no answer or communication since the first email confirmation”
Ordered Rangemaster, then contact ceased and thousands of pounds missing.
“We have been left thousands of pounds out of pocket;”
Payment taken for an oven, then the company stopped responding and left premises.
“Took payment on the 8th of February”
No response to phone or email and reviewer may contact police.
“absolutely no response.”
Cooker not delivered and company closed premises leaving no contact.
“All of the phone lines are dead.”
Paid for a cooker, company failed to pay supplier and then ceased communication.
“it had never been paid by Appliance People”
WONDERFUL SERVICES!!
Appliance People service was simply wonderful.
I ordered a dishwasher online after speaking to a few helpful workers who were very aware of the goods they were offering.
I received a message to verify my order and was told the shipment people might call me with a day, received the call from them a couple of days later and missed the call which they followed with an email giving me the date and option to accept or change, I accepted and the delivery driver called me before he was on his way. I highly recommend this website.
The communication was superb from their staff members
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Appliance People is a UK online retailer of kitchen appliances. Consumers researching the company should confirm current trading names, contact channels and payment protections before ordering.