Reviews Analysed
21
We Collect & Analyse Reviews
Appliance People
Experiences & Reviews
Appliance People is a UK online retailer of kitchen appliances. Consumers researching the company should confirm current trading names, contact channels and payment protections before ordering.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
11d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviews describe missed or undelivered orders and broken fulfilment; a small number report punctual, helpful delivery teams.
Share
Weak
24%
💰
Value for money
Numerous reviewers report payments taken without receipt of goods and substantial out‑of‑pocket losses; a few note successful card refunds.
Share
Weak
18%
⚡
User experience
Several customers report unresponsive website/chat/bot and poor post‑order support; one reviewer described a straightforward online purchase.
Share
Weak
10%
🔧
Product quality
Few reviews mention product condition: one positive on cooker quality, one report of a returned/damaged oven door.
Share
Mixed
3%
📞
Communication
Many reviews cite no replies to phone, email or webchat; a minority describe clear pre‑delivery calls from drivers or staff.
Share
Weak
21%
⭐
Overall experience
Most recent reviews describe failed orders, alleged fraud and stress for customers; a small set report satisfactory purchases.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Frigidaire Stainless Dishwasher
"WONDERFUL SERVICES!!
Appliance People service was simply wonderful.
I ordered a dishwasher online after speaking to a few helpful workers who were very aware of the goods they were offering.
I received a message to verify my order and was told the shipment people might call me with a day, received the call from them a couple of days later and missed the call which they followed with an email giving me the date and option to accept or change, I accepted and the delivery driver called me before he was on his way. I highly recommend this website.
The communication was superb from their staff members"
Ramos H
Collected.reviews
Nov 25, 2021
Featured for: Positive: clear communication, delivery
Very good company
"The company carried out everything they said would happen and after speaking to me they made the delivery one day earlier than first discussed which f..."
C.Dewsbury
Trustpilot
Sep 30, 2025
Featured for: Positive: timely delivery, product satisfaction
APPALLING BEHAVIOUR!!
"Following our house renovation, we looked into purchasing a Rangemaster cooker, hesitated and debated due to the price 🙈 (working class people we are)..."
Kay Williams
Trustpilot
Sep 30, 2025
Featured for: Detailed negative: payment, no contact
SCAM !!!!
"We purchased a Rangemaster Cooker in February, paid in full too via BACS as their card processing facilty conveniently "wasn't working" . After speaki..."
Simon Lee
Trustpilot
Sep 30, 2025
Featured for: Negative: paid by BACS, out of pocket
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Paul Rawden
trustpilot.com
Sep 30, 2025
Does anyone have contact details for…
Does anyone have contact details for these people as they've taken a deposit f...
C
C.Dewsbury
trustpilot.com
Sep 30, 2025
Very good company
The company carried out everything they said would happen and after speaking to me they made the delivery one day earlier than first discussed which f...
D
Dipesh Bharadia
trustpilot.com
Sep 30, 2025
This company is now trading under kitchen people Mansfield Nottingham
This company is now trading under its 3rd name in a matter of years, company director is a man names mark fawsit and is now trading under the kitchen...
S
Stephen Osmond
trustpilot.com
Sep 30, 2025
Well I believe I dodged a bullet with…
Well I believe I dodged a bullet with this company…after reading the positive reviews up until end February I phoned this company and spoke to a Domin...
S
Shirley Cresswell
trustpilot.com
Sep 30, 2025
Don't buy from these people gone bust
Taken my money 2.22...
C
Chloe Davies
trustpilot.com
Sep 30, 2025
Looks like we have been screwed over…
Looks like we have been screwed over too. We ordered a Bertazzoni range on 14 February. The seemingly very helpful sales person advised us that they w...
S
Simon Lee
trustpilot.com
Sep 30, 2025
SCAM !!!!
We purchased a Rangemaster Cooker in February, paid in full too via BACS as their card processing facilty conveniently "wasn't working" . After speaki...
K
KL
trustpilot.com
Sep 30, 2025
Company seems to have gone out of business
Ordered a cooker hood in November, was contacted and told it wouldn't be available until the end of January -- which was fine for us. Comms were initi...
S
Sadaqat Hussain
trustpilot.com
Sep 30, 2025
SCAM COMPANY, STAY AWAY FROM THEM
I ordered a Samsung oven which they said would be delivered in mid March but to no avail. It seems the company was a scam set up. No one answering the...
M
Mr richmond
trustpilot.com
Sep 30, 2025
Terrible experience
Orederd cooker extractor. Money taken 1 month later still not delivered. Not answering messages sen...
S
Sarah Purkiss
trustpilot.com
Sep 30, 2025
Scam company do not part with your…
Scam company do not part with your money- their website is still trading and you will not get your...
R
Rosemary
trustpilot.com
Sep 30, 2025
I ordered a range oven on 18th February…
I ordered a range oven on 18th February and paid in full. I received a phone call the next day to say that i will be contacted on 18th March...
M
Matthew Piggott
trustpilot.com
Sep 30, 2025
CANNOT GET HOLD OF COMPANY.... BE WARNED
We were told our extractor would come in the week of 11th March when we purchased. They communicated with us up when we bought the extractor. We have...
A
Alex C
trustpilot.com
Sep 30, 2025
DO NOT ORDER
Looks like the Company has gone out of business. Spoke to Nigel Clark about the de...
r
r rad
trustpilot.com
Sep 30, 2025
this must be a scam
this must be a scam - I have had the same experience as others here - does trustpilot actually...
K
Kay Williams
trustpilot.com
Sep 30, 2025
APPALLING BEHAVIOUR!!
Following our house renovation, we looked into purchasing a Rangemaster cooker, hesitated and debated due to the price 🙈 (working class people we are)...
M
Mrs Harrison
trustpilot.com
Sep 30, 2025
Ordered a neff oven with Nigel from…
Ordered a neff oven with Nigel from appliance people for my 75 year old mum who lost her husband 1 year ago. Explained its was a sudden death and we w...
T
Tim Collier
trustpilot.com
Sep 30, 2025
Fraud
I have been trying to obtain a delivery date for my order by phone and email for the last two weeks...
M
Mikhail Rakovshik
trustpilot.com
Sep 30, 2025
Undelivered cooker
Ordered the cooker in February 2024. The product has not been delivered on a set date. I have been trying to get in touch with the company over the la...
A
Adam
trustpilot.com
Sep 30, 2025
Traumatic experience
I ordered and paid for a cooker more than 3 weeks ago and agreed a delivery date. I was told I would be called a week in advance to confirm the precis...
Conclusion
The reviews supplied show a clear split: a small number of customers report smooth orders, helpful delivery staff and satisfactory appliances, while a large majority describe unresponsive communication, non‑delivery and lost payments. Multiple reviewers report having to open disputes or contact banks, and some say they reported the situation to police or accountants. If you are considering Appliance People, check the retailer's current trading name and verified contact details, prefer payment methods with buyer protection (for example credit cards) and keep transaction records. If you have already paid and cannot contact the company, consider contacting your card issuer or payment provider and report the issue to local consumer protection authorities.