Customers often praise the quality of the products, the packaging, and several fast deliveries. A clear set of complaints points to slow or no replies from customer service and refunds that don’t get resolved. Price feedback is mixed, with shoppers liking sale prices but repeatedly criticising delivery and postage charges. Service comments range from professional delivery staff to reports of long waits and refused returns.
Examples from available reviews (Dec 2021 – Feb 2026).
Necklace delayed twenty days and no response from customer service.
“no response and now my order tracking has been taken off the app “shop”.”
Booked for 8:45pm and waited over half an hour outside; won't return.
“never coming back to this restaurant”
High-quality garments arrived quickly and are highly recommended.
“Brilliant quality garments and arrived in a flash.”
Good price and packaging, but postage was steep and slow.
“Great price as we're in a sale and well packaged upon arrival.”
Reviews mention in-person service, delivery staff, and how returns are handled. One reviewer describes a long wait for a booked table and a refused return. Other comments point to on-time deliveries and couriers who handle parcels professionally.
Many customers highlight good prices, especially during sales. Several reviewers push back on delivery fees and high postage costs. At least one review calls a £6.99 delivery charge excessive.
Most buyers describe ordering as easy and say items arrive well packaged. A small number report website issues that redirect them and stop them from logging in to Aphrodite. Returns get mixed reactions depending on the situation.
Reviewers frequently praise quality, with several calling garments and trainers excellent. A few isolated issues come up, including a damaged item and a shoe in the wrong colour. Many also mention the packaging and presentation in a positive way.
Communication varies widely across reviews. Several customers say they get no replies, tracking updates arrive late, and refund requests remain unresolved. Others report quick, clear messages and refunds that are processed successfully.
Reviews split between strong product satisfaction and noticeable issues after purchase. Many five-star comments focus on quality and delivery, while low ratings concentrate on customer service and refunds. Overall, reviewers describe both dependable fulfilment and repeated service gaps.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Booked for 8:45pm and waited over half an hour outside; won't return.
“never coming back to this restaurant”
Necklace delayed twenty days and no response from customer service.
“no response and now my order tracking has been taken off the app “shop”.”
One item arrived damaged and seller has not refunded or replied.
“as of yet no refund !”
Received wrong order and only offered a refund after contacting by phone.
“They sent me the wrong order”
Ordered sunglasses with high delivery fee; delivery delayed and no timely response.
“After a total of 14 days from order a refund receipt issued to me.”
Great clothes but concerned the store is changing into Flannels.
“Great clothes - just really sad that it now appears to be turning into another Flannels”
Good price and packaging, but postage was steep and slow.
“Great price as we're in a sale and well packaged upon arrival.”
Website redirects to Flannels and won't accept Aphrodite login details.
“the website automatically redirects me to Flannels today.”
Good quality and service, but delivery cost of £6.99 feels too expensive.
“£6.99 for delivery is too expensive.”
Excellent communication and good value; purchased two items and will return.
“Excellent communication and great value”
Trainers arrived on time, well packed, with fast helpful responses.
“They came beautifully packed, on time and perfect.”
Returned trainers deemed worn so refund denied; charged full amount.
“The shoes were returned but told had been worn so couldn't be refunded.”
High-quality garments arrived quickly and are highly recommended.
“Brilliant quality garments and arrived in a flash.”
Excellent quality products at a very good price.
“Excellent quality and a very good price.”
Ordered during website sale; delivery was efficient with no issues.
“delivery was very efficient, no issues.”
The reviewer says they love the shoes.
“Love the shoes🥰🥰”
Great service with smooth ordering and prompt delivery, good communication.
“Great communication throughout.”
Order and delivery were fine; return and refund processed with good communication.
“No problems with the refund and good communication.”
One Birkenstock was a different colour; suspect sold as display item.
“one was very visibly a different colour to the other.”
Excellent quality clothes delivered very quickly in eco-friendly packaging.
“packed very well and environmentally friendly by not using plastic packaging”
It was pouring rain in Sheffield when the delivery guy arrived with our new Aphrodite trainers, so messy and wet I thought he was two different people, one after another. He was a nice chap though, like his grin said. I picked Kaiwa trainers! These were the first pair of shoes I purchased as my size on Earth. There is no denying it: they are beautiful - they are fit to carry me wherever I want to go. Even more to look at them! Featuring high quality technical attributes including moldable injected insole and rustproof rivets, this shoe promises for long-lasting wear. Other than my own personal issues - Aphrodite's professional service is an A+++++!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Aphrodite is a fashion retailer that sells clothing, footwear, and accessories through an online store. Its website shows product details, sizing information, and prices for customers. Shoppers order online, the company prepares items for dispatch, and courier partners deliver them. Customer support is available for order questions, returns, and refunds, usually by email and phone.