The supplied reviews indicate that product quality and packaging are commonly praised, with many customers receiving items promptly and in good condition. However, a number of recent reviews raise consistent concerns about customer support responsiveness, returns handling and refunds. There are also repeated reports of delivery delays, website redirects and occasional wrong or damaged items. Consumers prioritising product quality may find positive outcomes, but those who need reliable after‑sales support should verify return and refund policies and monitor order tracking closely before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Trainers arrived on time, well packed, with fast helpful responses.
“They came beautifully packed, on time and perfect.”
Ordered sunglasses with high delivery fee; delivery delayed and no timely response.
“After a total of 14 days from order a refund receipt issued to me.”
One item arrived damaged and seller has not refunded or replied.
“as of yet no refund !”
One Birkenstock was a different colour; suspect sold as display item.
“one was very visibly a different colour to the other.”
Reviews show a mix: several praise professional, quick delivery and helpful agents, while others report wrong orders, poor returns handling and slow refunds.
Some customers praise sale pricing and perceived good value, but multiple reviews highlight high delivery charges and complaints about extra fees.
Ordering and delivery are inconsistent: many report fast, well‑packaged arrivals, while others describe delays, website redirects and missing stock issues.
Majority of reviews praise garment and trainer quality, packaging and condition on arrival; a minority report damaged, mismatched or worn items.
Communication experiences vary: several reviewers note prompt, helpful replies and tracking updates, while others report unanswered emails and no follow‑up on issues.
Overall impressions are split: many customers report smooth end‑to‑end orders, but a notable group experienced wrong items, refund problems and unsatisfactory support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Booked for 8:45pm and waited over half an hour outside; won't return.
“never coming back to this restaurant”
Necklace delayed twenty days and no response from customer service.
“no response and now my order tracking has been taken off the app “shop”.”
One item arrived damaged and seller has not refunded or replied.
“as of yet no refund !”
Received wrong order and only offered a refund after contacting by phone.
“They sent me the wrong order”
Ordered sunglasses with high delivery fee; delivery delayed and no timely response.
“After a total of 14 days from order a refund receipt issued to me.”
Great clothes but concerned the store is changing into Flannels.
“Great clothes - just really sad that it now appears to be turning into another Flannels”
Good price and packaging, but postage was steep and slow.
“Great price as we're in a sale and well packaged upon arrival.”
Website redirects to Flannels and won't accept Aphrodite login details.
“the website automatically redirects me to Flannels today.”
Good quality and service, but delivery cost of £6.99 feels too expensive.
“£6.99 for delivery is too expensive.”
Excellent communication and good value; purchased two items and will return.
“Excellent communication and great value”
Trainers arrived on time, well packed, with fast helpful responses.
“They came beautifully packed, on time and perfect.”
Returned trainers deemed worn so refund denied; charged full amount.
“The shoes were returned but told had been worn so couldn't be refunded.”
High-quality garments arrived quickly and are highly recommended.
“Brilliant quality garments and arrived in a flash.”
Excellent quality products at a very good price.
“Excellent quality and a very good price.”
Ordered during website sale; delivery was efficient with no issues.
“delivery was very efficient, no issues.”
The reviewer says they love the shoes.
“Love the shoes🥰🥰”
Great service with smooth ordering and prompt delivery, good communication.
“Great communication throughout.”
Order and delivery were fine; return and refund processed with good communication.
“No problems with the refund and good communication.”
One Birkenstock was a different colour; suspect sold as display item.
“one was very visibly a different colour to the other.”
Excellent quality clothes delivered very quickly in eco-friendly packaging.
“packed very well and environmentally friendly by not using plastic packaging”
It was pouring rain in Sheffield when the delivery guy arrived with our new Aphrodite trainers, so messy and wet I thought he was two different people, one after another. He was a nice chap though, like his grin said. I picked Kaiwa trainers! These were the first pair of shoes I purchased as my size on Earth. There is no denying it: they are beautiful - they are fit to carry me wherever I want to go. Even more to look at them! Featuring high quality technical attributes including moldable injected insole and rustproof rivets, this shoe promises for long-lasting wear. Other than my own personal issues - Aphrodite's professional service is an A+++++!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Aphrodite is an online fashion retailer operating a web shop that lists footwear, clothing and accessories from multiple brands. Shoppers often consult customer reviews for details on ordering, delivery, returns and customer service. This summary aggregates the supplied reviews to give a factual snapshot for consumers researching Aphrodite.