Reviews Analysed
21
We Collect & Analyse Reviews
Ann's Cottage
Experiences & Reviews
Ann's Cottage is a British retailer selling surf, skate and outdoor clothing and equipment through retail outlets and an online store. The firm is known to serve coastal communities and offers branded apparel, boards and accessories. Consumers typically search for product range, store locations, delivery and returns information when researching Ann's Cottage.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
17d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Split experiences: many report friendly, efficient staff and quick issue resolution; others report rude in‑store behaviour and unresolved complaints.
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Mixed
28%
💰
Value for money
Mixed comments on value: some customers describe good value and fair pricing; a few say they felt overcharged, mispriced or ripped off.
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Mixed
3%
⚡
User experience
Website and account problems are reported: login failures, inconsistent pricing and slow/automated replies; a few praise accurate product descriptions and sizing.
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Weak
5%
🔧
Product quality
Product reports vary: several customers praise items and fit; others report faulty or quickly degrading wetsuits, damaged goods and returns for defects.
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Mixed
12%
📞
Communication
Communication is often praised for helpful staff and prompt replies, but several customers report generic automated responses and rejected appeals.
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Mixed
17%
⭐
Overall experience
Overall experiences are mixed: many positive purchases, efficient deliveries and resolved issues; notable negative threads around returns, product faults and parking disputes.
Share
Mixed
35%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Useless
"Ordered a pair of trainers, that arrived faulty. Sent them back and got refunded the wrong money. They forgot to send another pair out, so had to plac..."
Barry Saville
Trustpilot
Sep 30, 2025
Featured for: Faulty product and refund issues
Ann's cottage Car Park Scam
"Ann's cottage own the car park in polzeath and regularly scam people through charging people £100 in fines. The car park machines are faulty, the car..."
Harriet
Trustpilot
Sep 30, 2025
Featured for: Car park fine and appeals complaint
Not functional website
"It started when I decided to create an account and it seems that it is not possible - no emails are received and I cannot log in with the given creden..."
Nikolai
Trustpilot
Sep 30, 2025
Featured for: Website login, pricing and support issues
BEST CUSTOMER SERVICE EXPERIENCE
"After making an error when ordering a bag . The staff at annes cottage in particular Grace were only too happy to resolve the problem. The co..."
Customer
Trustpilot
Sep 30, 2025
Featured for: Order resolved efficiently; positive service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Barry Saville
trustpilot.com
Sep 30, 2025
Useless
Ordered a pair of trainers, that arrived faulty. Sent them back and got refunded the wrong money. They forgot to send another pair out, so had to plac...
M
Mark S
trustpilot.com
Sep 30, 2025
Don’t park in Ann’s cottage car park Polzeath
Don’t park in Ann’s cottage car park in Polzeath! The company employed to run it are crooks and scammers. My daughter wanted to get a new wetsuit , so...
L
Lisa Kelly
trustpilot.com
Sep 30, 2025
Feeling really disappointed atm
Feeling really disappointed atm, I’ve been buying from Ann’s Cottage for a number of yrs in stores and have always found their customer service to be...
G
Gow
trustpilot.com
Sep 30, 2025
Torq Fish 6'6 surfboard
Torq 6'6. Great board going f...
N
Nikolai
trustpilot.com
Sep 30, 2025
Not functional website
It started when I decided to create an account and it seems that it is not possible - no emails are received and I cannot log in with the given creden...
J
James
trustpilot.com
Sep 30, 2025
Very disappointing
Very disappointing. Purchased an expensive jacket for my daughter only to find out the one provided was an ex-sale item that had been reduced...
H
HC
trustpilot.com
Sep 30, 2025
Excellent
Excellent, friendly and professional customer service. Bought some t...
H
Harriet
trustpilot.com
Sep 30, 2025
Ann's cottage Car Park Scam
Ann's cottage own the car park in polzeath and regularly scam people through charging people £100 in fines. The car park machines are faulty, the car...
P
Pamela Robinson
trustpilot.com
Sep 30, 2025
Excellent customer service.. highly recommend
It was my first time ordering from Ann’s Cottage and their customer service is excellent. There were a couple of issues with my order and they were...
G
Gregg Davies
trustpilot.com
Sep 30, 2025
Worse than bad customer service
My wife brought our daughter a Billabong wetsuit at the start of the summer which has been used once a week for surf lifesaving club sessions. The wet...
s
steve
trustpilot.com
Sep 30, 2025
Customer service???
I’ve been using Ann’s cottage online to buy clothes for a very long time and was pretty happy to visit the store in Bude. However, after going to the...
C
Customer
trustpilot.com
Sep 30, 2025
BEST CUSTOMER SERVICE EXPERIENCE
After making an error when ordering a bag . The staff at annes cottage in particular Grace were only too happy to resolve the problem. The co...
Y
Yann
trustpilot.com
Sep 30, 2025
amazing customer service
amazing customer service, item was slightly damaged when it ar...
c
customer
trustpilot.com
Sep 30, 2025
Great items
Great items, as describ...
M
Marc Dolden
trustpilot.com
Sep 30, 2025
RVCA Shorts
Great service as always and love the range of products...
W
WENDY MARLING
trustpilot.com
Sep 30, 2025
Efficient Service and Delivery
Very helpful staff, trouble-free transa...
M
Mike
trustpilot.com
Sep 30, 2025
Good description and sizing chart.
Good description and sizi...
M
Matthew Orme
trustpilot.com
Sep 30, 2025
Great and amazing place to shop
Great and amazing place...
s
shirley owen
trustpilot.com
Sep 30, 2025
Order processed quickly and efficiently.
Order processed quic...
A
Ade
trustpilot.com
Sep 30, 2025
Great products and fast delivery
Great products a...
Conclusion
Customer feedback for Ann's Cottage is mixed: many reviewers praise helpful staff, quick deliveries and successful issue resolution (several specifically thank named team members). However, recurring complaints concern website functionality, account and pricing inconsistencies, and some product faults (notably wetsuits and trainers) leading to returns. Separate complaints also allege aggressive parking fines associated with the Polzeath car park. Prospective customers should read product and returns policies, check sizing and descriptions, and contact customer service about stock or payment issues before purchasing.