Customer feedback for Ann's Cottage is mixed: many reviewers praise helpful staff, quick deliveries and successful issue resolution (several specifically thank named team members). However, recurring complaints concern website functionality, account and pricing inconsistencies, and some product faults (notably wetsuits and trainers) leading to returns. Separate complaints also allege aggressive parking fines associated with the Polzeath car park. Prospective customers should read product and returns policies, check sizing and descriptions, and contact customer service about stock or payment issues before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Faulty trainers returned; incorrect refund and wrong replacement sent.
“Ordered a pair of trainers, that arrived faulty.”
Claims car park fines are unfairly issued and appeals refused.
“Ann's cottage own the car park in polzeath and regularly scam people through charging people £100 in fines.”
Website account and pricing issues caused confusion and missed purchase.
“website was showing 3 different prices for one wetsuit”
Staff, especially Grace, resolved order error with excellent communication.
“The communication was second to none”
Split experiences: many report friendly, efficient staff and quick issue resolution; others report rude in‑store behaviour and unresolved complaints.
Mixed comments on value: some customers describe good value and fair pricing; a few say they felt overcharged, mispriced or ripped off.
Website and account problems are reported: login failures, inconsistent pricing and slow/automated replies; a few praise accurate product descriptions and sizing.
Product reports vary: several customers praise items and fit; others report faulty or quickly degrading wetsuits, damaged goods and returns for defects.
Communication is often praised for helpful staff and prompt replies, but several customers report generic automated responses and rejected appeals.
Overall experiences are mixed: many positive purchases, efficient deliveries and resolved issues; notable negative threads around returns, product faults and parking disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Consistently excellent experience; reviewer will return.
“Excellent as always Ann will be back!”
Good price on rashvest and gloves; quick delivery.
“Great price on rashvest and gloves. Delivered quickly.”
Longtime customer felt humiliated by rude staff during purchase.
“the way I was spoken to was humiliating, and rude.”
Faulty trainers returned; incorrect refund and wrong replacement sent.
“Ordered a pair of trainers, that arrived faulty.”
Daughter fined for parking; company indifferent despite shop purchase.
“Don’t park in Ann’s cottage car park in Polzeath!”
Payment refunded without explanation despite item still listed for sale.
“my payment had been refunded.”
Torq 6'6 surfboard suitable for beginner to intermediate surfers.
“Torq 6'6. Great board going from beginner to intermediate.”
Website account and pricing issues caused confusion and missed purchase.
“website was showing 3 different prices for one wetsuit”
Paid full price for an ex-sale jacket with altered price tag.
“the price we paid on the price tag had been crossed through”
Friendly, professional service; trainers good value and sent quickly.
“Excellent, friendly and professional customer service.”
Claims car park fines are unfairly issued and appeals refused.
“Ann's cottage own the car park in polzeath and regularly scam people through charging people £100 in fines.”
First-time order resolved efficiently and friendly by customer service.
“It was my first time ordering from Ann’s Cottage and their customer service is excellent.”
Wetsuit deteriorated quickly and company blamed misuse, dissatisfied.
“the black circles came away within a few weeks”
In-store staff made customers feel unwelcome and followed them.
“staff made us feel very unwelcome, they followed us around the store”
Staff, especially Grace, resolved order error with excellent communication.
“The communication was second to none”
Damaged item exchanged quickly and customer service was amazing.
“amazing customer service, item was slightly damaged when it arrived”
Items as described and arrived quickly.
“Great items, as described and arrived quickly.”
Great service and product range; recommended.
“Great service as always and love the range of products that Ann’s stock..”
Helpful staff, trouble-free transaction and efficient delivery.
“Very helpful staff, trouble-free transaction and efficient delivery. Impressed!”
Good product description and sizing chart; will use again.
“Good description and sizing chart. Will use again.”
Great and amazing place to shop; reviewer expresses affection.
“Great and amazing place to shop, love you guys”
Order was processed quickly and efficiently.
“Order processed quickly and efficiently.”
Products were great and delivered quickly.
“Great products and fast delivery”
Thanks for dressing my daughter. She looks so beautiful and like a princess in the new BILLABONG GIRLS DAY IN PARADISE T-SHIRT - CORAL PINK. Can't wait to receive the right size of ROXY GIRLS SAYNA HALF ZIP FLEECE. Very happy that you apologized for the wrong size and you have made the return process so effortless for me. Besides, the quality of your product is top-notch, the delivery is fast and you have good communication. I look forward to the Christmas holiday so I can shop for the entire family. It has been an amazing experience and will recommend to other mums.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ann's Cottage is a British retailer selling surf, skate and outdoor clothing and equipment through retail outlets and an online store. The firm is known to serve coastal communities and offers branded apparel, boards and accessories. Consumers typically search for product range, store locations, delivery and returns information when researching Ann's Cottage.