Reviews of Annoushka show a recurring pattern: many customers praise personalised, prompt service from named staff and positive digital shopping experiences, while several report product durability issues such as broken clasps and frequent repairs. In-store experiences appear variable, with some accounts of rude staff at specific locations and others of warm, helpful assistance. If you are considering a purchase, check the retailer’s repair and returns policy and ask about material/specifications in writing before buying. For higher-value pieces, ask for documented guarantees and keep records of any service contact for aftercare.
Examples from available reviews (Nov 2021 – Feb 2026).
Store staff were rude and unhelpful during visit.
“this is of course white gold, not plated etc, if you want plated, you should go to Pandora, Dior!”
Sanaz and team recreated a lost necklace with exceptional care.
“Her steadfast dedication, meticulous attention to detail, and willingness to go above and beyond”
Customer says pieces are poorly made and require frequent repairs.
“The work is done poorly, to say the least, especially for the high price they already charge”
A broken chain was collected and replaced promptly by customer service.
“They organised for the chain to be collected the same day and they replaced it within the next 2 weeks.”
Reviews show mixed service: many customers praise helpful, prompt staff and reliable delivery, while others report rude in-store behaviour and slow or inattentive responses.
Several reviewers question value for money, citing high prices combined with durability problems and repeated repair costs; a minority mention reasonable pricing.
User experience is varied: some customers praise a clear catalogue and strong digital shopping, others report missing product details, delivery misses or app/contact errors.
Product reports are mixed: many appreciate design and craftsmanship, while a notable number report breakages, faulty clasps or uncomfortable fittings requiring repair.
Communication receives mixed marks: several reviewers highlight named staff who responded promptly and resolved issues, while others experienced no follow-up or dismissive replies.
Overall impressions are split: many customers praise service and design, but an appreciable group report disappointing durability or negative in-store interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer finds the jewellery beautiful and recommends the firm.
“The jelewry is really beautiful.”
Order was cancelled with no replies to emails or explanation.
“the order was canceled with zero communication from Annoushka.”
Order showed ready to ship but remained unshipped and was cancelled.
“they Cancelled my order, without giving any reason.”
Order marked ready to ship was cancelled with no explanation or follow-up.
“And all that time my order was showing as "ready to ship" on the website.”
Easy amendment request, great communication, and fast delivery.
“Easy experience for requesting an amended version of a charm and great communication with very fast delivery.”
Reviewer praises outstanding customer service.
“Outstanding customer service. A big thank you to Shanelle x”
Shanelle facilitated an easy exchange and provided caring service.
“Shanelle helped me exchange them for a different colour.”
Store staff were rude and unhelpful during visit.
“this is of course white gold, not plated etc, if you want plated, you should go to Pandora, Dior!”
Beautifully crafted pendant and warm in-store welcome.
“Always a warm welcome from the team at Leeds (Harvey Nichols).”
Next-day delivery order wasn't sent and was cancelled.
“Cancelled the order and won’t be buying from this amateur company again.”
Initial enquiry was unanswered but later handled excellently.
“Claire-Mitchell went above expectation and was very professional to answer all my queries and promptly replied to my emails.”
Customer service resolved a faulty earring promptly and effectively.
“Claire-Michell from customer services responded extremely promptly and went above and beyond to deal with my concerns.”
Sanaz and team recreated a lost necklace with exceptional care.
“Her steadfast dedication, meticulous attention to detail, and willingness to go above and beyond”
A broken chain was collected and replaced promptly by customer service.
“They organised for the chain to be collected the same day and they replaced it within the next 2 weeks.”
Earrings' design caused discomfort and customer service refused free fix.
“It’s extremely uncomfortable and leaves marks on your ears”
Repair team claimed nothing was wrong after pendant fell off.
“there was nothing wrong with with it and that they’d just given it a clean.....”
Customer says pieces are poorly made and require frequent repairs.
“The work is done poorly, to say the least, especially for the high price they already charge”
Expensive charm's clasp fails and products are unreliable.
“charm (costing more than £5000) which just comes loose ie the clasp is not fit for purpose.”
Staff at Bicester Village were rude during the visit.
“Bicester village staff were rude to me and my friend whilst in the store”
Helpful remote staff recommended a gift and delivery arrived next day.
“arrived the next working day and my wife is delighted!”
Bracelet clasp opened and the bracelet was lost after two months.
“the clasp of the bracelet opened itself and the bracelet was lost.”
Reviewer loves the seven charms concept and finds it chic.
“I just love the 7 charms concept.”
Customer service responded quickly and offered a replacement for faulty earring.
“they were very understanding and quick to reply to offer replacement.”
My twin sisters have great love for gold earrings. When I knew this, I decided to surprise them. I ordered 18ct gold brown diamond baroque pearl earrings from annoushka. I would like to say their catalog is clear, the prices are great and they have a wide selection for both men and women. The delivery process was also flawless. However, I have an issue with their customer service. The team doesn't care about customers' needs. They responded to my questions sluggishly and made the ordering process so hectic. I was unhappy by the kind of treatment that I received. Were it not for the love I got for my little sisters, I would have cancelled my order.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Annoushka is a UK-based fine jewellery brand led by designer Annoushka Ducas, known for contemporary pieces such as charms, necklaces, rings and earrings. The brand sells through its online store and via retail partners and offers customer support and aftercare services. Consumers researching reviews often look for information on craftsmanship, repairs, service responsiveness and delivery options.