Many reviewers praise the brand’s design and call several pieces beautiful. Multiple customers say their orders were cancelled without explanation, followed by no response to email enquiries. Durability feedback is mixed: some report clasp failures and lost items, while others say their jewellery has worn well over time. Store visits also vary, with strong praise alongside a few reports of rudeness.
Examples from available reviews (Nov 2021 – Mar 2026).
Order was cancelled with no replies to emails or explanation.
“the order was canceled with zero communication from Annoushka.”
Reviewer praises outstanding customer service.
“Outstanding customer service. A big thank you to Shanelle x”
Expensive charm's clasp fails and products are unreliable.
“charm (costing more than £5000) which just comes loose ie the clasp is not fit for purpose.”
Reviewer finds the jewellery beautiful and recommends the firm.
“The jelewry is really beautiful.”
Most service feedback highlights quick, personal help from named staff, especially for exchanges, replacements and order changes. A smaller set mentions poor in-store experiences and at least one disputed repair result. These negative service reports cluster around specific store locations.
Several reviewers question the value after repeated repairs or parts failing despite high prices. Others feel the cost fits the design and concept, and point to satisfaction with the look of charms and pendants. Value concerns tie mainly to durability problems.
Multiple reviews describe orders marked as "ready to ship" that were later cancelled without any update. One reviewer says next-day delivery was promised but did not happen. One review mentions an earring design that felt uncomfortable, and this type of usability complaint is rare in the sample.
Feedback ranges from praise for craftsmanship to specific reports of loose clasps, broken chains and poor workmanship. Several shoppers needed repairs or replacements after structural issues. Positive comments focus more on design and overall look.
A steady group of reviewers complains about cancelled orders and no response by email or phone. Several also point to a gap between website status updates and what actually happened with fulfilment. Positive communication shows up more in follow-up service than during initial order handling.
Reviews split between very happy customers and reports of serious operational issues. Many praise staff, design and fast fixes, while another group mentions cancellations, silence from support and product faults. That divide leads to both strong recommendations and very low-rated complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer finds the jewellery beautiful and recommends the firm.
“The jelewry is really beautiful.”
Order was cancelled with no replies to emails or explanation.
“the order was canceled with zero communication from Annoushka.”
Order showed ready to ship but remained unshipped and was cancelled.
“they Cancelled my order, without giving any reason.”
Order marked ready to ship was cancelled with no explanation or follow-up.
“And all that time my order was showing as "ready to ship" on the website.”
Easy amendment request, great communication, and fast delivery.
“Easy experience for requesting an amended version of a charm and great communication with very fast delivery.”
Reviewer praises outstanding customer service.
“Outstanding customer service. A big thank you to Shanelle x”
Shanelle facilitated an easy exchange and provided caring service.
“Shanelle helped me exchange them for a different colour.”
Store staff were rude and unhelpful during visit.
“this is of course white gold, not plated etc, if you want plated, you should go to Pandora, Dior!”
Beautifully crafted pendant and warm in-store welcome.
“Always a warm welcome from the team at Leeds (Harvey Nichols).”
Next-day delivery order wasn't sent and was cancelled.
“Cancelled the order and won’t be buying from this amateur company again.”
Initial enquiry was unanswered but later handled excellently.
“Claire-Mitchell went above expectation and was very professional to answer all my queries and promptly replied to my emails.”
Customer service resolved a faulty earring promptly and effectively.
“Claire-Michell from customer services responded extremely promptly and went above and beyond to deal with my concerns.”
Sanaz and team recreated a lost necklace with exceptional care.
“Her steadfast dedication, meticulous attention to detail, and willingness to go above and beyond”
A broken chain was collected and replaced promptly by customer service.
“They organised for the chain to be collected the same day and they replaced it within the next 2 weeks.”
Earrings' design caused discomfort and customer service refused free fix.
“It’s extremely uncomfortable and leaves marks on your ears”
Repair team claimed nothing was wrong after pendant fell off.
“there was nothing wrong with with it and that they’d just given it a clean.....”
Customer says pieces are poorly made and require frequent repairs.
“The work is done poorly, to say the least, especially for the high price they already charge”
Expensive charm's clasp fails and products are unreliable.
“charm (costing more than £5000) which just comes loose ie the clasp is not fit for purpose.”
Staff at Bicester Village were rude during the visit.
“Bicester village staff were rude to me and my friend whilst in the store”
Helpful remote staff recommended a gift and delivery arrived next day.
“arrived the next working day and my wife is delighted!”
Bracelet clasp opened and the bracelet was lost after two months.
“the clasp of the bracelet opened itself and the bracelet was lost.”
Reviewer loves the seven charms concept and finds it chic.
“I just love the 7 charms concept.”
Customer service responded quickly and offered a replacement for faulty earring.
“they were very understanding and quick to reply to offer replacement.”
My twin sisters have great love for gold earrings. When I knew this, I decided to surprise them. I ordered 18ct gold brown diamond baroque pearl earrings from annoushka. I would like to say their catalog is clear, the prices are great and they have a wide selection for both men and women. The delivery process was also flawless. However, I have an issue with their customer service. The team doesn't care about customers' needs. They responded to my questions sluggishly and made the ordering process so hectic. I was unhappy by the kind of treatment that I received. Were it not for the love I got for my little sisters, I would have cancelled my order.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Annoushka is a British jewellery brand that designs and sells items including charms, bracelets, necklaces, rings and earrings. Products are available in retail stores and through an online shop. Product pages usually note materials and fastener types to help buyers choose. Customers can reach the brand through standard in-store and online customer service channels for order or product questions.