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We Collect & Analyse Reviews

Annoushka
Experiences & Reviews

Annoushka is a UK-based fine jewellery brand led by designer Annoushka Ducas, known for contemporary pieces such as charms, necklaces, rings and earrings. The brand sells through its online store and via retail partners and offers customer support and aftercare services. Consumers researching reviews often look for information on craftsmanship, repairs, service responsiveness and delivery options.

Overview & Key Metrics

Reviews Analysed 18
Positive Sentiment 56%
Latest Review 11d
Overall Rating
3.2

Our Analysis

🎯

Service quality

Reviews show mixed service: many customers praise helpful, prompt staff and reliable delivery, while others report rude in-store behaviour and slow or inattentive responses.

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21%
Mixed
💰

Value for money

Several reviewers question value for money, citing high prices combined with durability problems and repeated repair costs; a minority mention reasonable pricing.

Share
10%
Weak
⚡

User experience

User experience is varied: some customers praise a clear catalogue and strong digital shopping, others report missing product details, delivery misses or app/contact errors.

Share
7%
Mixed
🔧

Product quality

Product reports are mixed: many appreciate design and craftsmanship, while a notable number report breakages, faulty clasps or uncomfortable fittings requiring repair.

Share
17%
Mixed
📞

Communication

Communication receives mixed marks: several reviewers highlight named staff who responded promptly and resolved issues, while others experienced no follow-up or dismissive replies.

Share
21%
Mixed
⭐

Overall experience

Overall impressions are split: many customers praise service and design, but an appreciable group report disappointing durability or negative in-store interactions.

Share
25%
Mixed

View all 18 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 18 reviews

All Customer Reviews

Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
C
trustpilot.com Sep 30, 2025

Terrible customer service and rude staff

We visited Annoushka - Bicester store last Saturday. We had never experienced such terrible customer service. There were 2 staff there and one was ser...

S
Suzi Harrison
trustpilot.com Sep 30, 2025

Fabulous jewellery

Fabulous jewellery, just bought a beautifully crafted pendant to add to my collectio...

A
Ash Alken
trustpilot.com Sep 30, 2025

Amateur company

My experience with this company was terrible. The customer service is very poor. I ordered something on Saturday and selected next day delivery thinki...

B
B B
trustpilot.com Sep 30, 2025

I'm doing the annoushka thing where you…

I'm doing the annoushka thing where you buy something on annoushka and then you make profit or something everyday and the first I got my profit like s...

J
Julie
trustpilot.com Sep 30, 2025

No follow up on enquiry

Last week, I telephoned to make an enquiry on evil eye necklace. I spoke to Clare, left my details and it's been over a week and no reply. I was told...

B
Bethan Evans
trustpilot.com Sep 30, 2025

Fantastic customer service

I now have a few Annoushka pieces and I love them all. I had a recent issue with a set of earrings and Claire-Michell from customer services responded...

C
Charlie D
trustpilot.com Sep 30, 2025

Exceptional Customer Service: A Heartfelt Tribute (Unsolicited Review)

I am compelled to express my deepest appreciation for the exceptional assistance I received from the Annoushka team, particularly Sanaz, in crafting a...

A
Anna
trustpilot.com Sep 30, 2025

Fantastic customer service

A chain I ordered a few months ago unfortunately broke. I contacted Annoushka customer service and got a reply the same day, They organised for the ch...

S
Stephanie Taylor
trustpilot.com Sep 30, 2025

Unwearable earrings

I have quite a few pieces from Annoushka because I love their designs but I got some earrings with a hook for a pendant which are super uncomfortable...

S
Sarah Henderson
trustpilot.com Sep 30, 2025

Not a great experience at all with a…

Not a great experience at all with a repair. The little flower pendant came off the chain. I took it into Liberty and left for a repair explaining tha...

C
Cassidy McGill
trustpilot.com Sep 30, 2025

Was really impressed with their designs…

Was really impressed with their designs however it is so unfortunate that their pieces are only good to look at and not functional at all. Wish I had...

M
Mrs Marsh
trustpilot.com Sep 30, 2025

I would give them a 0 if this was…

I would give them a 0 if this was possible. I have had a few items over the years - in one a bracelet broke constantly. The most recent di...

A
Abby
trustpilot.com Sep 30, 2025

Bicester village staff were rude to me…

Bicester village staff were rude to...

J
Justin
trustpilot.com Sep 30, 2025

I was unsure what sort of gift to buy…

I was unsure what sort of gift to buy my wife during our latest UK lockdown as I usually purchase in store. I was recommended Annoushka by a colleague...

B
Blackmonk
trustpilot.com Sep 30, 2025

In November

In November I bought a bracelet from Annushka, which was made absolutely not thoughtfully; it constantly clung to clothes, and as a res...

V
Vicky
trustpilot.com Sep 30, 2025

I just love the 7 charms concept

I just love the 7 charms concept...

s
salma
trustpilot.com Sep 30, 2025

Excellent customer service and beyond…

Excellent customer service and beyond expectations Annoushka not only provide beautiful jewelleries but has excellent customer service. I had an issue...

C
Crosby Dash
Collected.reviews Nov 24, 2021

18ct gold brown diamond baroque pearl earrings

My twin sisters have great love for gold earrings. When I knew this, I decided to surprise them. I ordered 18ct gold brown diamond baroque pearl earrings from annoushka. I would like to say their catalog is clear, the prices are great and they have a wide selection for both men and women. The delivery process was also flawless. However, I have an issue with their customer service. The team doesn't care about customers' needs. They responded to my questions sluggishly and made the ordering process so hectic. I was unhappy by the kind of treatment that I received. Were it not for the love I got for my little sisters, I would have cancelled my order.

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Conclusion

Reviews of Annoushka show a recurring pattern: many customers praise personalised, prompt service from named staff and positive digital shopping experiences, while several report product durability issues such as broken clasps and frequent repairs. In-store experiences appear variable, with some accounts of rude staff at specific locations and others of warm, helpful assistance. If you are considering a purchase, check the retailer’s repair and returns policy and ask about material/specifications in writing before buying. For higher-value pieces, ask for documented guarantees and keep records of any service contact for aftercare.