Reviews Analysed
20
We Collect & Analyse Reviews
Amazon
Experiences & Reviews
Amazon is a global e-commerce and cloud services company founded in 1994, headquartered in Seattle, operating retail marketplaces and logistics networks in the UK and worldwide. It runs the Amazon.co.uk marketplace, Fulfilment by Amazon (FBA) for third‑party sellers, and Prime membership services offering faster delivery, returns processing and other benefits. Consumers interact with Amazon via its website and mobile apps, with a mix of Amazon‑fulfilled and seller‑fulfilled deliveries and standard customer‑service channels for returns and complaints.
Overview & Key Metrics
Positive Sentiment
15%
Latest Review
23d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviewers report delivery failures, missed or delayed parcels and some alleged driver theft, causing routine fulfilment problems and lost orders.
Share
Weak
29%
💰
Value for money
Multiple reviews describe money issues: refunds delayed or denied, payments queried and customers left without replacements for paid orders.
Share
Weak
11%
⚡
User experience
A small number of reviews note platform and policy problems: restricted review moderation and accessibility issues that affect some customers.
Share
Mixed
3%
🔧
Product quality
Very few comments reference product condition; one reviewer reported an item arriving in pieces and poor packaging from a supplier.
Share
Mixed
2%
📞
Communication
Many reviewers report poor communication: scripted or absent responses, failed escalation and inconsistent delivery updates from carriers or support.
Share
Weak
24%
⭐
Overall experience
Overall tone is negative: recurrent delivery and complaint‑handling failures dominate, although a minority praise helpful customer service.
Share
Weak
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
If i could leave zero stars i would
"If i could leave ZERO stars i would. In the last 12 months some of my orders are showing delivered but they are not being delivered Amazon won't refun..."
Miss F
Trustpilot
Sep 30, 2025
Featured for: Refunds withheld; missing deliveries
I have ordered literally thousands of…
"I have ordered literally thousands of items from amazon. If I've ever had issues they are sorted quickly, and often at amazons expense. I rate their c..."
S Lucas
Trustpilot
Sep 30, 2025
Featured for: Helpful customer service reports
Prime Member Since 2019 – Feels More Like “Prime Loser”
"I’ve been an Amazon customer since 2004 and a Prime member since 2019 — but lately, the “Prime” service feels more like a game of chance. For at least..."
Phil Robson
Trustpilot
Sep 30, 2025
Featured for: Disabled customer; delivery failures
Amazon— Masters of stone walling
"Title: Months of Stonewalling – Amazon’s Executive Team Ignores Complaints Completely I have been dealing with a service issue for over two and a half..."
Udayan Verma
Trustpilot
Sep 30, 2025
Featured for: Executive stonewalling complaints
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Stefan Darlau
trustpilot.com
Sep 30, 2025
Amazon become scamers place
Amazon become scamers place's. I was buying two items and I receive only one. I think they realize UK have a low if the crime is small,, they can stil...
S
Steve
trustpilot.com
Sep 30, 2025
Bought an item for a job i was doing
Bought an item for a job i was doing. It was meant to be next day delivery. Got told Everi were delivering...
J
Josefine Carbuhn
trustpilot.com
Sep 30, 2025
They said “delivery failed” when my…
They said “delivery failed” when my boyfriend waited home all day for the package and no one came to deliver it even though they s...
C
Christopher Gardiner
trustpilot.com
Sep 30, 2025
The worst customer care ever
The worst customer care ever. Stay...
M
Miss F
trustpilot.com
Sep 30, 2025
If i could leave zero stars i would
If i could leave ZERO stars i would. In the last 12 months some of my orders are showing delivered but they are not being delivered Amazon won't refun...
M
MISS VIVIENNE HACK
trustpilot.com
Sep 30, 2025
Bad delivery service items missing
Amazon used to be very good..... but, as soon as I put in a formal complaint about deliveries not arriving on the day they were due I have been messed...
T
TheBigp767
trustpilot.com
Sep 30, 2025
After 4 hrs of the runaround for a…
After 4 hrs of the runaround for a refund I...
S
S Lucas
trustpilot.com
Sep 30, 2025
I have ordered literally thousands of…
I have ordered literally thousands of items from amazon. If I've ever had issues they are sorted quickly, and often at amazons expense. I rate their c...
R
Reinette
trustpilot.com
Sep 30, 2025
HELPFUL CUSTOMER SERVICE
Thank you for being so helpful, knowledgeable, and kind with the return of an item I th...
C
Charlene Wayland
trustpilot.com
Sep 30, 2025
The customer service is so poor these…
The customer service is so poor these days. You can't even complain to them. It's a shame because the sellers are 99% of the time fine it is Amazom th...
M
Mike Carter
trustpilot.com
Sep 30, 2025
Lies, dammed lies and things Amazon say
On Thursday the 19th of September we ordered an oven. Delivery was stated to be between 7am and 7pm on Tuesday the 23rd of September. 10:53am on Tuesd...
P
Phil Robson
trustpilot.com
Sep 30, 2025
Prime Member Since 2019 – Feels More Like “Prime Loser”
I’ve been an Amazon customer since 2004 and a Prime member since 2019 — but lately, the “Prime” service feels more like a game of chance. For at least...
C
Clint Avery
trustpilot.com
Sep 30, 2025
Worst company ever now delivery times…
Worst company ever now delivery times change constantly ,drivers seem to drive round in circles or disappear completely,...
S
Stephen
trustpilot.com
Sep 30, 2025
No longer using Amazon
Bad recruitment, not recruiting British citizens only immigration, extremely bad and...
R
Roz Jennings
trustpilot.com
Sep 30, 2025
Reviews are not all that they seem...
I tried to write a review about an item that was in pieces when it arrived. I pointed out that the courier could be partly to blame but the packaging...
A
Al Pacino
trustpilot.com
Sep 30, 2025
all good indeed
...
U
Udayan Verma
trustpilot.com
Sep 30, 2025
Amazon— Masters of stone walling
Title: Months of Stonewalling – Amazon’s Executive Team Ignores Complaints Completely I have been dealing with a service issue for over two and a half...
m
matthew roper
trustpilot.com
Sep 30, 2025
Amazons deliveries are getting worse…
Amazons deliveries are getting worse and worse and their customer service is the worst I have come...
M
Mrs A Duff
trustpilot.com
Sep 30, 2025
Disgusting service!
Yet again, I have not received a delivery that Amazon claim they have delivered! It happens all the time, I wish companies would use a different couri...
k
kellie leonard
trustpilot.com
Sep 30, 2025
Be careful when ordering off Amazon…
Be careful when ordering off Amazon some of their drivers open your packages and steal your items and they are probably in the back of their vehicle !...
Conclusion
Across these reviews customers most frequently report delivery and fulfilment failures, plus poor complaint handling. Several reviewers describe delayed or denied refunds and problems with carriers or driver behaviour. A smaller number of customers report positive outcomes, praising responsive individual agents and resolved refunds. Prospective buyers should track deliveries closely, keep evidence of non‑delivery, and use Amazon’s documented claims and returns processes when issues arise.