Across these reviews customers most frequently report delivery and fulfilment failures, plus poor complaint handling. Several reviewers describe delayed or denied refunds and problems with carriers or driver behaviour. A smaller number of customers report positive outcomes, praising responsive individual agents and resolved refunds. Prospective buyers should track deliveries closely, keep evidence of non‑delivery, and use Amazon’s documented claims and returns processes when issues arise.
Examples from available reviews (Sep 2025 – Feb 2026).
Some orders show delivered but were not received and Amazon won't refund.
“some of my orders are showing delivered but they are not being delivered”
Longtime customer praises quick issue resolution and good customer service.
“I rate their customer service for the few issues I've had 10/10.”
Disabled customer reports repeated delivery failures and lack of reasonable adjustments.
“drivers fail to ring, knock, or call — they just hover on the map, then drive away.”
Customer alleges long-term stonewalling and ignored complaints.
“Months of Stonewalling – Amazon’s Executive Team Ignores Complaints Completely”
Most reviewers report delivery failures, missed or delayed parcels and some alleged driver theft, causing routine fulfilment problems and lost orders.
Multiple reviews describe money issues: refunds delayed or denied, payments queried and customers left without replacements for paid orders.
A small number of reviews note platform and policy problems: restricted review moderation and accessibility issues that affect some customers.
Very few comments reference product condition; one reviewer reported an item arriving in pieces and poor packaging from a supplier.
Many reviewers report poor communication: scripted or absent responses, failed escalation and inconsistent delivery updates from carriers or support.
Overall tone is negative: recurrent delivery and complaint‑handling failures dominate, although a minority praise helpful customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Parcels left insecurely despite instructions and customer service fails.
“Every parcel just gets thrown onto step outside door, in full view of everyone walking past.”
Weekly user reports never having issues and highly recommends Amazon.
“I use Amazon weekly and have NEVER had any issues with them.”
Late deliveries and time-consuming chats leave reviewer frustrated.
“Had two items received late in a few weeks.”
Promotional 50% voucher was not credited back after item missing.
“Amazon did no credit back the 50% they owed to my voucher”
Elderly disabled customer reports rude agent and blocked calls.
“She then became extremely bossy, nasty and evil”
Repeated delivery failures including wrong routing and drivers leaving parcels.
“Every single time i order something there is an issue.”
Driver delivered parcel to wrong address and dumped it through letterbox.
“forcefuly dumped a parcel through the letter box”
Multiple delivery errors and incorrect items received, overall poor service.
“They are appallingly bad.”
Delivery driver was rude and unprofessional, reviewer left bad feedback.
“Very rude delivery driver man today he was very rude and unprofessional”
Driver left parcel in communal area despite instructions, reviewer had to collect it.
“left item in a communal area,despite instructions not to leave in communal area.”
Received damaged items then allegedly banned from shopping when seeking refunds.
“Amazon banned me from shopping with them!”
Amazon's age verification process failed and reviewer finds it embarrassing.
“A company the size of Amazon cannot manage an age verification process.”
Amazon rejected a return, allegedly opened package and deleted related data.
“Amazon states that they rejected this item because "it did not look right...”
Driver claimed delivery to resident but parcel not received.
“Says handed to resident but nobody was home”
Next-day delivery has effectively turned into a two-day delivery service.
“Next day delivery has effectively turned into a two-day delivery service.”
Reviewer complains Everi drivers repeatedly failed multiple deliveries.
“Love Amazon but they need to stop using Everi delivery as they Employ lazy drivers”
Next-day delivery promise frequently not honoured, causing frustration.
“I've lost count of how many times I ordered next day delivery items, only for them to not arrive.”
Many missing items and slow refunds prompted reviewer to cancel Prime.
“Constant missing items or excuses of deliveries not being delivered.”
Account was hacked, orders placed, and customer service handled refunds inconsistently.
“The hacker managed to make 4 seperate purchases over a 20 minute period”
Driver failed to follow instructions and left heavy bags outside.
“could not follow simple clear instructions to put 2 heavy bags of compost inside the back garden.”
Reviewer received only one of two ordered items, accusing Amazon of scamming.
“I was buying two items and I receive only one.”
Next-day delivery failed and delivery window repeatedly delayed.
“It was meant to be next day delivery.”
Delivery marked failed despite driver passing without delivering.
“The truck 🚛 just drove past.”
Reviewer says Amazon has the worst customer care ever.
“The worst customer care ever.”
Some orders show delivered but were not received and Amazon won't refund.
“some of my orders are showing delivered but they are not being delivered”
After complaining, deliveries stopped arriving and items went missing.
“I've have items missing ( never happened before)”
Reviewer spent four hours dealing with refunds and will not return.
“After 4 hrs of the runaround for a refund I got through,not an easy task...never again.”
Longtime customer praises quick issue resolution and good customer service.
“I rate their customer service for the few issues I've had 10/10.”
Customer thanks support for resolving a return issue helpfully.
“Thank you for being so helpful, knowledgeable, and kind with the return”
Customer reports poor service, delivery timing failures and payment problems.
“The customer service is so poor these days.”
Oven delivery repeatedly delayed and customer service provided no satisfactory explanations.
“Delivery delayed until Thursday the 25th, between 7am and 7pm.”
Disabled customer reports repeated delivery failures and lack of reasonable adjustments.
“drivers fail to ring, knock, or call — they just hover on the map, then drive away.”
Delivery times change constantly and customer service is poor.
“delivery times change constantly ,drivers seem to drive round in circles”
Reviewer cites poor recruitment and leadership causing bad service.
“Bad recruitment, not recruiting British citizens only immigration”
Amazon would not allow a review about packaging and courier responsibility.
“my review wouldn't be allowed because it wasn't about the item itself.”
Reviewer reports everything was good and expresses thanks.
“all good indeed, thanks”
Customer alleges long-term stonewalling and ignored complaints.
“Months of Stonewalling – Amazon’s Executive Team Ignores Complaints Completely”
Deliveries worsening and customer service rated very poor.
“Amazons deliveries are getting worse and worse”
Parcel marked delivered but reviewer says they did not receive it.
“I have not received a delivery that Amazon claim they have delivered!”
Reviewer claims driver stole items, receiving empty packaging instead.
“I got an empty Amazon packaging”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Amazon is a global e-commerce and cloud services company founded in 1994, headquartered in Seattle, operating retail marketplaces and logistics networks in the UK and worldwide. It runs the Amazon.co.uk marketplace, Fulfilment by Amazon (FBA) for third‑party sellers, and Prime membership services offering faster delivery, returns processing and other benefits. Consumers interact with Amazon via its website and mobile apps, with a mix of Amazon‑fulfilled and seller‑fulfilled deliveries and standard customer‑service channels for returns and complaints.