Many reviewers describe repeated delivery failures, with drivers leaving parcels in unsafe spots and orders going missing or arriving incorrect. A smaller group report fast fixes and helpful support staff. A few mention account security and verification issues. One review says a promotional credit was not applied.
Examples from available reviews (Sep 2025 – Mar 2026).
Driver delivered parcel to wrong address and dumped it through letterbox.
“forcefuly dumped a parcel through the letter box”
Promotional 50% voucher was not credited back after item missing.
“Amazon did no credit back the 50% they owed to my voucher”
Account was hacked, orders placed, and customer service handled refunds inconsistently.
“The hacker managed to make 4 seperate purchases over a 20 minute period”
Longtime customer praises quick issue resolution and good customer service.
“I rate their customer service for the few issues I've had 10/10.”
Reviewers often describe missed deliveries, including parcels marked as delivered that never arrived. Several say drivers left packages in shared areas, on exposed doorsteps, or pushed them through letterboxes. Many also note that next‑day delivery promises are frequently missed.
Only a small number of reviews raise value concerns, including a 50% promotional voucher that was not credited. One reviewer cancelled Prime after repeated missing items and slow refunds. These value complaints appear far less often than delivery problems.
A few reviewers mention account and website issues, including a hacked account used for unauthorised orders and an age‑verification step that failed. One report describes a long, drawn‑out refund process. Usability and security problems come up, but not often.
Several reviews mention damaged items, empty packaging, or orders arriving incomplete. Some customers also report receiving the wrong items along with delivery issues. Product complaints tend to appear alongside service problems rather than on their own.
Some reviewers say they could not post certain reviews and claim higher management blocked progress for a long time. Others single out specific agents for quick, polite help with returns or delivery issues. Communication feedback ranges from stalled escalation to effective frontline support.
The reviews are clearly split: many low ratings focus on delivery and service failures, while some high ratings point to fast problem-solving. Several unhappy customers describe repeated issues that led them to cancel services or lose trust. Positive comments usually centre on a helpful interaction, not consistent reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Parcels left insecurely despite instructions and customer service fails.
“Every parcel just gets thrown onto step outside door, in full view of everyone walking past.”
Weekly user reports never having issues and highly recommends Amazon.
“I use Amazon weekly and have NEVER had any issues with them.”
Late deliveries and time-consuming chats leave reviewer frustrated.
“Had two items received late in a few weeks.”
Promotional 50% voucher was not credited back after item missing.
“Amazon did no credit back the 50% they owed to my voucher”
Elderly disabled customer reports rude agent and blocked calls.
“She then became extremely bossy, nasty and evil”
Repeated delivery failures including wrong routing and drivers leaving parcels.
“Every single time i order something there is an issue.”
Driver delivered parcel to wrong address and dumped it through letterbox.
“forcefuly dumped a parcel through the letter box”
Multiple delivery errors and incorrect items received, overall poor service.
“They are appallingly bad.”
Delivery driver was rude and unprofessional, reviewer left bad feedback.
“Very rude delivery driver man today he was very rude and unprofessional”
Driver left parcel in communal area despite instructions, reviewer had to collect it.
“left item in a communal area,despite instructions not to leave in communal area.”
Received damaged items then allegedly banned from shopping when seeking refunds.
“Amazon banned me from shopping with them!”
Amazon's age verification process failed and reviewer finds it embarrassing.
“A company the size of Amazon cannot manage an age verification process.”
Amazon rejected a return, allegedly opened package and deleted related data.
“Amazon states that they rejected this item because "it did not look right...”
Driver claimed delivery to resident but parcel not received.
“Says handed to resident but nobody was home”
Next-day delivery has effectively turned into a two-day delivery service.
“Next day delivery has effectively turned into a two-day delivery service.”
Reviewer complains Everi drivers repeatedly failed multiple deliveries.
“Love Amazon but they need to stop using Everi delivery as they Employ lazy drivers”
Next-day delivery promise frequently not honoured, causing frustration.
“I've lost count of how many times I ordered next day delivery items, only for them to not arrive.”
Many missing items and slow refunds prompted reviewer to cancel Prime.
“Constant missing items or excuses of deliveries not being delivered.”
Account was hacked, orders placed, and customer service handled refunds inconsistently.
“The hacker managed to make 4 seperate purchases over a 20 minute period”
Driver failed to follow instructions and left heavy bags outside.
“could not follow simple clear instructions to put 2 heavy bags of compost inside the back garden.”
Reviewer received only one of two ordered items, accusing Amazon of scamming.
“I was buying two items and I receive only one.”
Next-day delivery failed and delivery window repeatedly delayed.
“It was meant to be next day delivery.”
Delivery marked failed despite driver passing without delivering.
“The truck 🚛 just drove past.”
Reviewer says Amazon has the worst customer care ever.
“The worst customer care ever.”
Some orders show delivered but were not received and Amazon won't refund.
“some of my orders are showing delivered but they are not being delivered”
After complaining, deliveries stopped arriving and items went missing.
“I've have items missing ( never happened before)”
Reviewer spent four hours dealing with refunds and will not return.
“After 4 hrs of the runaround for a refund I got through,not an easy task...never again.”
Longtime customer praises quick issue resolution and good customer service.
“I rate their customer service for the few issues I've had 10/10.”
Customer thanks support for resolving a return issue helpfully.
“Thank you for being so helpful, knowledgeable, and kind with the return”
Customer reports poor service, delivery timing failures and payment problems.
“The customer service is so poor these days.”
Oven delivery repeatedly delayed and customer service provided no satisfactory explanations.
“Delivery delayed until Thursday the 25th, between 7am and 7pm.”
Disabled customer reports repeated delivery failures and lack of reasonable adjustments.
“drivers fail to ring, knock, or call — they just hover on the map, then drive away.”
Delivery times change constantly and customer service is poor.
“delivery times change constantly ,drivers seem to drive round in circles”
Reviewer cites poor recruitment and leadership causing bad service.
“Bad recruitment, not recruiting British citizens only immigration”
Amazon would not allow a review about packaging and courier responsibility.
“my review wouldn't be allowed because it wasn't about the item itself.”
Reviewer reports everything was good and expresses thanks.
“all good indeed, thanks”
Customer alleges long-term stonewalling and ignored complaints.
“Months of Stonewalling – Amazon’s Executive Team Ignores Complaints Completely”
Deliveries worsening and customer service rated very poor.
“Amazons deliveries are getting worse and worse”
Parcel marked delivered but reviewer says they did not receive it.
“I have not received a delivery that Amazon claim they have delivered!”
Reviewer claims driver stole items, receiving empty packaging instead.
“I got an empty Amazon packaging”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Amazon runs a global online marketplace selling consumer goods, digital media, and third‑party marketplace services. It also offers subscriptions such as Amazon Prime for faster shipping and streaming. Amazon Web Services (AWS) is the company’s large cloud computing platform used by businesses worldwide. Amazon operates fulfilment centres and last‑mile delivery networks across multiple countries. It sells devices including the Kindle e‑reader and Fire tablets, and runs digital stores for music, video, and apps.