Reviews Analysed
23
We Collect & Analyse Reviews
Always Personal
Experiences & Reviews
Always Personal is an online retailer of personalised gifts and keepsakes, specialising in customised engraved and printed items. Typical product categories include photo frames, keyrings, stockings, stools and other small personalised homewares. Consumers researching reviews commonly check product quality, delivery speed, customer service responsiveness and value for money when assessing the brand.
Overview & Key Metrics
Positive Sentiment
87%
Latest Review
13d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report fast production and timely delivery; several praise quick despatch and handling, though one review reports late postage and damaged delivery.
Share
Strong
27%
💰
Value for money
Multiple customers describe sensible pricing and good value for gifts; several explicitly state items were 'well worth the money' or 'great price'.
Share
Strong
8%
⚡
User experience
The website and ordering process are rarely mentioned; one review explicitly praises the website and clear ordering/upload experience.
Share
Mixed
1%
🔧
Product quality
Product quality is frequently praised: clear photo reproduction, neat engraving and durable finish are noted. One review reports poor quality and shipping damage.
Share
Strong
27%
📞
Communication
Customer service responsiveness and helpfulness are commonly highlighted: quick replies, problem resolution and personalised assistance are recurring points.
Share
Strong
10%
⭐
Overall experience
Most reviewers express high satisfaction and recommend the company, citing quality, speed and supportive customer service; a single negative experience is reported.
Share
Strong
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 23 verified reviews (November 2021 – September 2025).
Item damaged
"Order was delivered with incorrect postage and so item arrived late. Quality of item wa..."
Martin McGahon
Trustpilot
Sep 30, 2025
Featured for: damaged item, packaging failure
Clearly five stars
"Clearly five stars. Where to start? The standard of the items provided was excellent, including the print quality of the images I had supplied - clari..."
Alastair Paterson
Trustpilot
Sep 30, 2025
Featured for: handled courier glitch, responsive service
Excellent product and great value!
"Just wanted to say that the stools I ordered for my granddaughters for Christmas arrived this morning, and I couldn’t be more delighted! The stools ar..."
Karron Miller
Trustpilot
Sep 30, 2025
Featured for: explicit value and product quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 23 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (3) · Quotes shortened · As of: September 2025
M
Martin McGahon
trustpilot.com
Sep 30, 2025
Item damaged
Order was delivered with incorrect postage and so item arrived late. Quality of item wa...
G
Gary Chamberlain
trustpilot.com
Sep 30, 2025
Very quick service
Very quick service. Excellent product. Reall...
S
Sandra M
trustpilot.com
Sep 30, 2025
Great service
Great service Great company to deal with. Good quality...
J
Judy
trustpilot.com
Sep 30, 2025
Great service
I ordered a photo tin with my late husband's photo, it came quickly and was so lovely I ordered 3 more for the family. Arrived a...
G
Gemma Sim
trustpilot.com
Sep 30, 2025
Absolutely perfect thank you!
Absolutely perfect thank you!! Great product, price, servic...
S
Sandra Stockford
trustpilot.com
Sep 30, 2025
I ordered a keyring with a picture of…
I ordered a keyring with a picture of my husband who i sadly lost in April. The price was great and delivery was great, i...
C
Customer
trustpilot.com
Sep 30, 2025
5 star service and products
I ordered 5 personalised stockings and they are beautiful! I had to contact customer service a couple of times with a que...
M
Michelle
trustpilot.com
Sep 30, 2025
Absolutely fantastic gift!
Absolutely love the Keyring produced by Always Personal. Exceeded expectatio...
G
Gianna Daxner
trustpilot.com
Sep 30, 2025
Very cute stockings
Very cute stockings, flawless embroidery; overall everything looks great! After the ord...
M
Mrs jean smith
trustpilot.com
Sep 30, 2025
Excellent
Excellent service Excellent p...
K
Karron Miller
trustpilot.com
Sep 30, 2025
Excellent product and great value!
Just wanted to say that the stools I ordered for my granddaughters for Christmas arrived this morning, and I couldn’t be more delighted! The stools ar...
J
Jordan Hughes
trustpilot.com
Sep 30, 2025
Exactly what I wanted a top quality…
Exactly what I wanted a top quality product de...
S
Susan Woodward
trustpilot.com
Sep 30, 2025
Beautiful photo frame
Beautiful photo frame. Customer service is second to none and...
R
Ray Mosley
trustpilot.com
Sep 30, 2025
Having trawled the web to find…
Having trawled the web to find personalised coasters I was surprised by the number of suppliers and the different offerings. This company appeared to...
D
Diane Shepherd
trustpilot.com
Sep 30, 2025
Good company - good product - good service …
We were so delighted with the quality of the christening stool we bought from you recently, that we have ordered another...
M
Mrs Caroline Mcgonigle
trustpilot.com
Sep 30, 2025
Always Personal, Always Perfect!
I had excellent service from always personal and would highly recommend them. After contacting them with a conundrum (trying to get a Christmas stocki...
A
Alastair Paterson
trustpilot.com
Sep 30, 2025
Clearly five stars
Clearly five stars. Where to start? The standard of the items provided was excellent, including the print quality of the images I had supplied - clari...
S
Sarah
trustpilot.com
Sep 30, 2025
Great customer service
I recently ordered the personalised dog bowl stand which I had an issue with and so messaged Always Personal asking if it was possible to resend or if...
C
Charlotte Fielder
trustpilot.com
Sep 30, 2025
A Beautiful Personalised Stool
What a lovely stool and made so well. I recently purchased this for my nephews first birthday. It arrived wit...
B
BC
trustpilot.com
Sep 30, 2025
A beautiful stool
The personalised stool is for a 1st Birthday present. It is well made, the wood is smooth, the design is lovely and the writing is beautiful. It is gr...
Conclusion
Across the supplied reviews, Always Personal is primarily described as delivering good-quality personalised gifts with quick fulfilment. Many customers praise clear photo reproduction, neat engraving and helpful customer service that resolves issues or accepts order changes. Several reviewers also note sensible pricing and perceived value for gifts. There is a single reported instance of incorrect postage, insufficient packaging and a damaged item on arrival; consider checking shipping options and contacting support if you have fragile requirements. If you value fast turnaround and responsive customer care for personalised items, these reviews suggest that contacting the team before ordering helps with special requests or amendments.