Across the supplied reviews, Always Personal is primarily described as delivering good-quality personalised gifts with quick fulfilment. Many customers praise clear photo reproduction, neat engraving and helpful customer service that resolves issues or accepts order changes. Several reviewers also note sensible pricing and perceived value for gifts. There is a single reported instance of incorrect postage, insufficient packaging and a damaged item on arrival; consider checking shipping options and contacting support if you have fragile requirements. If you value fast turnaround and responsive customer care for personalised items, these reviews suggest that contacting the team before ordering helps with special requests or amendments.
Examples from available reviews (Nov 2021 – Feb 2026).
Item arrived damaged due to poor packaging and late delivery.
“the item arrived damaged (scratched)”
Excellent item quality and outstanding service, especially when courier problems occurred.
“Always Personal bent over backwards to ensure delivery was completed as soon as possible.”
Stools arrived promptly, excellent quality and amazing value for money.
“the quality is excellent - amazing value for money.”
Most reviewers report fast production and timely delivery; several praise quick despatch and handling, though one review reports late postage and damaged delivery.
Multiple customers describe sensible pricing and good value for gifts; several explicitly state items were 'well worth the money' or 'great price'.
The website and ordering process are rarely mentioned; one review explicitly praises the website and clear ordering/upload experience.
Product quality is frequently praised: clear photo reproduction, neat engraving and durable finish are noted. One review reports poor quality and shipping damage.
Customer service responsiveness and helpfulness are commonly highlighted: quick replies, problem resolution and personalised assistance are recurring points.
Most reviewers express high satisfaction and recommend the company, citing quality, speed and supportive customer service; a single negative experience is reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (3) · Quotes shortened · As of: February 2026
Very fast delivery, cheaper than competitors and lovely quality.
“it was in my hands on Friday morning.”
Website errors prevented ordering; customer bought elsewhere.
“Website is awful.”
Item arrived damaged due to poor packaging and late delivery.
“the item arrived damaged (scratched)”
Very quick service and excellent product with clear picture.
“Very quick service.”
Great service and a good quality picture frame as requested.
“Great service Great company to deal with.”
Quick delivery, beautifully packaged photo tins prompted additional orders.
“it came quickly and was so lovely I ordered 3 more for the family.”
Excellent product, price, service and outstanding customer care.
“most of all customer care.”
Loved the keyring; great price and delivery, meaningful remembrance.
“i also loved the keyring when i saw it”
Beautiful personalised stockings and very responsive customer service.
“they responded to me straight away and couldn’t have been more helpful.”
Keyring exceeded expectations, delivered on time and worth the money.
“Well worth the money.”
Stockings had flawless embroidery and looked great; easy last-minute change.
“flawless embroidery”
Excellent service, product and very quick delivery.
“Excellent service Excellent product and very quick delivery”
Stools arrived promptly, excellent quality and amazing value for money.
“the quality is excellent - amazing value for money.”
Top quality product delivered quickly and built to last.
“top quality product delivered very quickly”
Beautiful frame with excellent customer service and fast delivery.
“Customer service is second to none”
Coasters had 100% colour-accurate photo reproduction and excellent quality.
“the quality of the product (coasters) with the reproduction of the photo I uploaded was 100% colour accurate.”
Delighted with christening stool quality; excellent service and packaging.
“We were so delighted with the quality of the christening stool we bought from you recently”
Excellent service and helpful staff produced a perfect matched stocking.
“the wonderful Rob at Always Personal stepped in”
Excellent item quality and outstanding service, especially when courier problems occurred.
“Always Personal bent over backwards to ensure delivery was completed as soon as possible.”
Quick response and replacement sent; fantastic customer service experience.
“Within a few hours they responded that a new one was already on the way.”
Well-made stool arrived quickly and made a lovely gift.
“What a lovely stool and made so well.”
Well-made personalised stool, lovely design and quick delivery.
“It is well made, the wood is smooth, the design is lovely and the writing is beautiful.”
Your purchase
Your purchase
When I wanted to gift my daughter on her birthday, Always Personals personalised engraved bamboo lunch box eco- friendly was the best gift to award my child. She had been asking for a customized lunch box and the one I received from this company was epic. All writings were clear with her picture engraved in it. Besides, they incorporated other paintings on it that made the lunch box look beautiful. I have never been satisfied like I did when my order was delivered. I recommend this company for anyone who wants to gift a loved one or wants a special gift for themselves.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Always Personal is an online retailer of personalised gifts and keepsakes, specialising in customised engraved and printed items. Typical product categories include photo frames, keyrings, stockings, stools and other small personalised homewares. Consumers researching reviews commonly check product quality, delivery speed, customer service responsiveness and value for money when assessing the brand.