Many customers like Allbeauty’s competitive prices, fast dispatch, and a website that’s easy to use. Reviews often mention quick delivery and orders arriving well packed. A repeated downside is returns, slow or missing refunds, and parcels going missing, with support seen as slow or unhelpful. Some also mention damaged items, faulty dispensers, and concerns about authenticity.
Examples from available reviews (Apr 2013 – Mar 2026).
Great price and very fast arrival.
“Great Price Arrived in super quick time.”
Suspects seller sold testers or fake perfumes and will return for refund.
“Selling testers not originals be vary especially with amouage perfumes.”
Month-long wait and terrible automated customer support, order lost in transit.
“This customer support process is broken and dysfunctional.”
Discount codes didn't work and price inflation suspected at checkout.
“They lure you with fantastic offers and discounts, vouchers, codes etc....but somehow at the checkout, no code works”
Reviews highlight fast fulfilment, with frequent mentions of same-day or next-day dispatch. Some customers report lost parcels, long international delays, and cases where refunds were not processed. Another group says customer support relied on automated replies or did not respond while issues were being resolved.
Low prices and discounts come up repeatedly, with many pointing to cheaper designer fragrances and toiletries. A smaller set says promo codes did not work or that prices seemed to change at checkout. Long-term customers often mention buying again because the deals feel strong.
Many reviewers say the website and app are easy to navigate and that delivery details are clear. Some mention limits on delivery options, such as paid next-day delivery not applying at weekends. A minority report slow or missing tracking updates for international orders.
Many customers say items arrived genuine, undamaged, and in good condition, with shades matching expectations. A small but noticeable set reports damaged packaging, a perfume spray that stuck, and suspicions of testers or counterfeit stock. A few link products to skin reactions or say they arrived in poor condition.
Several reviews mention quick handling of enquiries and helpful replies. Others describe long waits for return labels or QR codes, emails going unanswered, and replies about promo codes that did not help. Some complaints also mention drawn-out investigations and refunds that were delayed or refused.
Many customers describe an overall positive experience, mainly due to price, speed, and product range. Alongside that, one-star reviews cite lost orders, refunds being withheld, and support processes breaking down. Repeat buyers often keep ordering despite occasional serious service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (17) · Reviews (1) · Quotes shortened · As of: March 2026
Received a great discount on a preferred beard product.
“A great discount on the best product I know for beards.”
Excellent customer service, fast delivery, authentic products and great prices.
“The customer service, led by Jenelle, was top-notch and incredibly prompt.”
Long international delivery delays with repeated customs messages.
“it took a very long time to receive the item.”
Refund delayed despite tracked return; customer still waiting.
“It takes ages for refund why ??”
Clinique foundation arrived in perfect condition and matched desired shade.
“My Clinique foundation arrived in just a few days and I was very pleased that it was in perfect condition.”
Returned order with provided label but company refuses refund after months.
“they simply refuse to refund.”
Return sent using provided label but refund was refused after long investigation.
“they simply refuse to refund.”
Previously happy customer but now parcel lost and customer service unhelpful.
“My parcel is lost . I get great disappointed from them customer service.”
Sent return using their label but company says it's lost and refuses refund.
“They said its lost and are refusing to refund me.”
Excellent company with quick delivery, good packaging and great communication.
“delivery is quick everything is always packaged really well”
No responses to enquiries and emails; slow delivery and wrong shade.
“The shade was incorrect.”
Discount codes didn't work and price inflation suspected at checkout.
“They lure you with fantastic offers and discounts, vouchers, codes etc....but somehow at the checkout, no code works”
Consistently offered great prices on purchased aftershave.
“Allbeauty has always given great prices on the aftershave that I’ve purchased”
Wide product range, quick delivery and great prices.
“the product range is great quick delivery and great prices thank you”
Repeated use over years with no faults in any dealings.
“i can find NO faults in any of my dealings.”
Website is easy to use with very quick despatch and delivery.
“Great website, easy to use. Very quick despatch and perfect delivery. Thank you all 😊”
Offers good prices on quality goods with excellent quick delivery.
“Good prices on quality goods. Excellent quick delivery”
Provides good value and fast delivery as before.
“As before, good value and fast delivery.”
Delivery updates were clear, but website prices exclude Israeli import taxes.
“you can see a regular update about the status of the shipment.”
Fast delivery and great prices.
“Fast delivery, great prices”
Easy website ordering, prompt arrival and good price.
“Easy to order from website. Arrived promptly and good price.”
Trustworthy, easy-to-navigate website with great selection and reasonable prices.
“Trustworthy website easy to navigate, with a great selection of products at reasonable prices.”
Month-long wait and terrible automated customer support, order lost in transit.
“This customer support process is broken and dysfunctional.”
Appalling customer service, no phone contact and missing delivery.
“Appalling customer service!”
Repeated purchases but fake promo codes and poor customer service/cancellation options.
“they always advertise with fake promo codes”
Ordered face cream took a month and still not received.
“I ordered a face cream, which takes a month to be delivered!”
I recently purchased some beauty products from allbeauty and was thoroughly impressed with my experience. The website offered a wide range of cheap fragrances, aftershave, and beauty items that were easy to navigate through. I found the perfect perfume at an unbeatable price which made me excited.
What stood out to me the most was how swiftly my order arrived after placing it. My package arrived in great condition, delivered right to my doorstep without any issues or damages.
The quality of the products themselves definitely met expectations. I am especially satisfied with my purchase as the fragrance lasted all day and provided a pleasant scent that attracted compliments throughout the day.
Overall, I had a great customer experience with allbeauty and would highly recommend them to anyone looking for affordable yet high-quality cosmetics online.
£200+ perfume arrived badly damaged and customer service was unhelpful.
“The perfume arrived in horrid condition”
Advertised $10 credit but sent an invalid promo code and ignored Facebook messages.
“But they sent you fake invalid promo code.”
Products are high quality; reviewer enjoys ordering from the site.
“All the products available on Allbeauty app are quality products.”
Experienced skin problems after using cosmetics; product chemicals may be harmful.
“You can badly injure your skin by the chemical that contain these products.”
Long-term customer praising big discounts and fairly fast shipping from UK.
“The discount rate is unbelievable and the shipping is pretty fast considering it's coming from UK.”
Long-time user praises consistent top-quality cosmetics and quick delivery.
“Always top quality cosmetics”
Amazing site with fast delivery and lower prices than in-store for high-end brands.
“Prices are less than in store for high end brands.”
Frequent buyer satisfied and believes products are genuine.
“I believe that the products they're selling are genuine.”
Offers very good deals on perfumes and sturdy packaging prevents breakage.
“They have some very very good deals on perfumes.”
Sells discounted designer perfumes and reasonable prices; reviewer very satisfied.
“They sell designer perfume brands at a discounted price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Allbeauty is an online retailer selling beauty, fragrance, skincare, haircare, and grooming products. It lists branded cosmetics and fragrances, with product pages that include ingredient details and brand information. Customers order through the website and mobile interfaces and choose from the available delivery methods. The site sets out payment options, return steps, and customer support channels for order and product questions.