Across these reviews, customers most frequently report unresponsive customer service, delivery or tracking failures, unexpected customs or duty charges and high returns costs. Several reviewers describe missing items or refusal of refunds, and a minority report faulty or mis‑sized products. If you are considering a purchase, check the retailer’s shipping, customs and returns policies closely before ordering and confirm which markets the site supports. UK shoppers should note frequent mentions of customs and return costs and may prefer to contact their payment provider if disputes arise.
Examples from available reviews (Jun 2017 – Feb 2026).
Customer did not receive item and has not received a refund.
“never got the item.”
Customer was charged over 70% tax and received no apology.
“had to pay a tax of over 70% of the parcel’s value.”
Returns from the UK now cost £34.99, discouraging returns.
“The cost to make any return from the UK is now £34.99”
Package not received, tracking shows wrong delivery and company gave no refund.
“Still NO package, NO refund, NO response.”
Most reviews describe poor customer service: unresponsive support, slow or no resolution for refunds, returns and order problems.
Frequent complaints about unexpected customs, high return charges and perceived overpricing, increasing the effective cost of purchases.
Ordering, payment and delivery problems are repeatedly reported: failed payments, missing or incorrect tracking, wrong deliveries and complex returns.
A small number of reviewers report faulty items or incorrect sizing; these issues reportedly received little or no satisfactory resolution.
Many reviewers report no replies, delayed or templated responses and misleading tracking information when they seek help.
The dominant tone is negative: multiple reviewers state they will not buy again after unresolved orders, refunds or high additional charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Reviews (8) · Quotes shortened · As of: February 2026
Good sale prices and quality, though delivery costs could be lower.
“Great prices when it’s a sale. Delivery could be cheaper.”
Bright, trendy children's clothes with good quality, slightly expensive.
“They have lovely quality bright and trendy clothing a little expensive but worth it.”
Great quality baby clothing and excellent customer service.
“The customer service is fantastic!”
Company delays answering emails and makes customers wait for refunds.
“Customer service on refunds is appaling”
Customer service poor and prices vary significantly between different markets.
“Poor customer service + different prices across different markets.”
Smooth purchase experience with good prices, quick delivery, and packaging.
“Purchasing was super easy and delivery was quick.”
Company rejected a return claiming the box was damaged and blamed customer.
“it's your fault”
Returns were mishandled repeatedly and the company refused to refund.
“They screwed up my return *3 times* and then refused to issue me a refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Alex and Alexa is an online retailer specialising in children’s clothing and accessories. It operates an e-commerce site offering a mix of third‑party brands and own‑label items and ships orders to multiple international markets. Consumers researching the retailer typically look for information on product range, shipping, returns and customer support.