Reviews Analysed
21
We Collect & Analyse Reviews
AJ Products
Experiences & Reviews
AJ Products is a European supplier of workplace furniture, storage and material‑handling equipment, offering an online catalogue aimed at businesses and public organisations. Consumers researching AJ Products typically look for information on delivery, product durability, and customer support when comparing suppliers of office and warehouse fittings.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
15d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviews praise timely delivery and helpful customer service; a minority report split shipments, delays or missing items.
Share
Strong
28%
💰
Value for money
Several customers describe pricing as reasonable, but a few call out high delivery costs for small items.
Share
Mixed
5%
⚡
User experience
Reviewers consistently report an easy‑to‑use website and straightforward ordering, with clear product descriptions and images.
Share
Strong
8%
🔧
Product quality
Products are frequently described as good, sturdy and fit for purpose; occasional reports note damaged items or missing components.
Share
Strong
25%
📞
Communication
Most customers report clear, helpful communication from staff; a small number describe poor responses or disputed checks on damaged goods.
Share
Mixed
7%
⭐
Overall experience
Overall impressions are positive for usability, product utility and delivery, though some customers experienced significant delivery problems.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
AJ Products: The Go-To Place For Your Workspace Needs!
"I recently purchased office furniture and lockers from AJ Products, and I must say that I am thoroughly impressed with their products. The quality is exceptional, and the prices are reasonable too. One thing that truly stood out to me was their assortment of materials handling equipment. They have a vast variety of trolleys, pallet trucks and other lifting aids that made moving around heavy items an effortless task. Their customer service team was also very helpful in guiding me through the buying process. They were polite, professional and knowledgeable about all aspects of the products they sell which gave me confidence while making my purchase. Overall, I had a fantastic experience shopping at AJ Products. Their online store is easy to navigate with clear product descriptions and images for each item available. If you're looking for workspace products or storage solutions - this place has it all!"
Sheridan Shanahan
Collected.reviews
Oct 13, 2022
Featured for: mentions product, service, UX, value
Two damaged deliveries
"The first delivery arrived damaged, so was refused. I contacted customer services who said the items would be thoroughly checked at the depot, repacke..."
KCH
Trustpilot
Sep 30, 2025
Featured for: detailed negative on delivery and communication
I ordered caged trolley, pleased with the products
"I ordered some products, received them but some bolts were missing, Sophie r..."
Mario Eisa
Trustpilot
Sep 30, 2025
Featured for: missing parts resolved by staff
Great service
"Great service, good communic..."
Kasia
Trustpilot
Sep 30, 2025
Featured for: explicit on service, communication, pricing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Colin Back
trustpilot.com
Sep 30, 2025
excellent service, fast delivery
excellent service, fast d...
W
West Halton Village Hall
trustpilot.com
Sep 30, 2025
Good product
Item as expected...
T
Tony Shepherd
trustpilot.com
Sep 30, 2025
Brilliant product excellent company…
Brilliant product excell...
R
Rebecca King
trustpilot.com
Sep 30, 2025
Perfect for flat post boxes
...
M
Mario Eisa
trustpilot.com
Sep 30, 2025
I ordered caged trolley, pleased with the products
I ordered some products, received them but some bolts were missing, Sophie r...
R
Richard Crisp
trustpilot.com
Sep 30, 2025
Excellent shelf trolley
Excellent shelf trolley, exactly what I want...
M
Matthew
trustpilot.com
Sep 30, 2025
Great service. Thank you
I cannot fault the service from AJ products. The delivery company were great. Nothing w...
R
Random
trustpilot.com
Sep 30, 2025
Very very pathetic services single…
Very very pathetic services single order shipped in three shipment w...
K
Kasia
trustpilot.com
Sep 30, 2025
Great service
Great service, good communic...
W
WILLIAM SMITH
trustpilot.com
Sep 30, 2025
Delivered when they said and the…
Delivered when they said and the product ha...
B
B K Services
trustpilot.com
Sep 30, 2025
Expected date met.
Although I had to wait for my order it came o...
S
Susana L
trustpilot.com
Sep 30, 2025
It is good quality.
...
R
Robert Jenkins
trustpilot.com
Sep 30, 2025
Very pleased with the cupboard we…
Very pleased with th...
c
customer
trustpilot.com
Sep 30, 2025
Easy to buy online
Easy to buy online, kept me informed, thou...
C
Chris H
trustpilot.com
Sep 30, 2025
Office Chairs. Great selection to choose from on the…
Great selection to choose from on the internet site, easy to navigste and order. Delivery ar...
F
Fussy
trustpilot.com
Sep 30, 2025
Good product
Good product, good d...
K
KCH
trustpilot.com
Sep 30, 2025
Two damaged deliveries
The first delivery arrived damaged, so was refused. I contacted customer services who said the items would be thoroughly checked at the depot, repacke...
D
Derek Crighton
trustpilot.com
Sep 30, 2025
Great product
...
P
Patricia Presley
trustpilot.com
Sep 30, 2025
Easy to order and delivery was quick
Easy to order and...
s
stewart james
trustpilot.com
Sep 30, 2025
lockable drum
drum is ok not sure about delivery cost t...
Conclusion
Customer feedback shows AJ Products commonly delivers durable, fit‑for‑purpose workplace products with an easy online ordering experience. Many reviewers praise timely deliveries and responsive staff, and several note reasonable product pricing. However, there are repeated reports of delivery problems (split shipments, damaged items or missing parts) and occasional concerns about delivery costs for small orders. If you consider AJ Products, inspect deliveries on arrival, check packaging and components immediately, and contact customer service promptly if anything is damaged or missing.