Customers often point to low prices and fast dispatch on routine orders. Many describe an easy checkout and quick delivery. Several complaints mention poor follow-up when something goes wrong, including items not being dispatched and returns left unresolved. A subset also reports faulty or damaged products.
Examples from available reviews (Jul 2011 – Mar 2026).
Quick ordering, fast dispatch, and the best prices online.
“Quick and easy ordering. Fast dispatch and delivery. Best prices on the Internet. Top marks ✅️”
Fan was faulty and did not work; reviewer hopes for replacement.
“Faulty fan. Didn't work. Hopefully we can get a replacement without any fuss.”
Free next-day delivery wasn't dispatched and communication was lacking.
“Have had to cancel the electrician this week as I am still awaiting dispatch!”
Excellent customer service and quick refund despite manufacturing problems.
“The customer service was outstanding and instant.”
Many reviewers describe fast fulfilment and prompt delivery on standard orders. A clear group of complaints focuses on weak problem-solving and unhelpful support when orders go wrong. Some customers call returns smooth, while others say the process feels restrictive or inconsistent.
Several reviews highlight consistently low prices and better value than other suppliers. Some customers connect the pricing to repeat purchases. A minority mention good value alongside satisfactory service.
Many comments describe straightforward ordering and quick delivery. A few reviewers mention usability features such as fan timers and oscillation. A small number report difficulty getting invoices.
Many reviews say products perform well, including efficient radiators and reliable dehumidifiers. Several reports describe items arriving faulty or damaged and ask for replacements. One reviewer specifically mentioned a short 24-hour return window.
Some reviews mention timely updates and reasonable explanations for delays. Others describe missing dispatch notifications, no early warning when orders hit problems, and difficulty obtaining invoices. Communication gaps show up often in the lowest-rated comments.
Reviews contrast smooth, low-cost routine purchases with clear failure cases marked by service and communication breakdowns. Positive feedback usually focuses on price and delivery speed. Negative feedback centres on poor customer-service replies and unresolved dispatch or product problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer reports terrible service and wants company to resolve issues.
“Terrible customer service when things go wrong. I always judge a company by their actions when things go wrong. I understand products fail but if an item fails within 12 months, sending an email expecting the customer to contact the manufacturer to "see if it's covered by warranty" is not acceptable. My contract is with you, so please sort out the issue for me!”
Company does not inform customers when there is an order problem.
“If there is a problem with your order, they wont tell you.”
Delivery service was very quick but other aspects were negative.
“Great delivery service very quick but that is were the positive review stops!!”
I really like this fan. I bought the AirConCentre pedestal fan. I can set it to rotate and oscillate for maximum air circulation that disperses the hot air from around me. Not only can it assist in cooling multiple people in the house while lounging around, but it can also be set to provide a gentle breeze on those humid days where even the slightest hint of sweat forming is a problem. This pedestal fan has an automatic shutoff timer (2, 4, or 8 hours) that allows me to set the fan to turn off at the top of the hour, which helps me most of the times. I recommend it at any time.
Chose AirConCentre because of prominent TrustPilot ratings on website.
“After researching all the biggest suppliers of air conditioning systems, we went with AirConCentre because of their "TrustPilot" ratings shown nicely and prominently on their website.”
Excellent customer service and quick refund despite manufacturing problems.
“The customer service was outstanding and instant.”
Extractor fan delivered promptly, efficiently, and at a good price.
“They delivered my extractor fan promptly, efficiently and at a good price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AirCon Centre is a UK online retailer selling air conditioning, ventilation, and heating equipment. Its range covers air conditioners, extractor fans, dehumidifiers, heaters, and spare parts. Each product page shows technical specs, manufacturer information, and images. The company supplies components and accessories for home and commercial installations. Customers order through an online checkout, with products and parts shipped by courier.