Reviews show a clear split: some consumers praise Adidas headphones for ergonomic fit, clear sound and reliable Bluetooth for workouts. At the same time multiple reviewers report durability issues, notably failing power or function buttons after about a year. After-sales experiences also differ: one reviewer describes a quick replacement and helpful order correction, while another reports unmanned chat support and poor follow-up. Consumers considering these products should check warranty terms, recent user reports on durability and support responsiveness before buying.
Examples from available reviews (Feb 2023 – Feb 2026).
Ergonomic workout headphones with excellent sound and reliable Bluetooth connection.
“The sound quality is exceptional”
Happy with the Adidas headphones, delivery and quick customer service.
“Super-quick and effective response to rectify an order (my) mistake was also greatly appreciated.”
Headphones' power button fails after about a year, rendering them unusable.
“The cheap plastic power button just wasn't powering up the headphones.”
Expensive headphones became unusable within 18 months and support was unresponsive.
“parts are cheap (recycled plastic) and they are now unfunctional”
Reviewers report mixed after-sales experiences: some praise quick replacements and order corrections, others describe slow or poor aftercare.
Several reviewers question value: complaints that products fail within about a year, making the price paid seem disproportionate to lifespan.
Users describe good fit and Bluetooth for workouts, but multiple reports of power/button failures that disrupt day-to-day use.
Product quality comments are split: praise for sound and ergonomics versus reports of cheap parts and components failing early.
Communication experiences vary: some note prompt, helpful responses and reliable delivery, while others report unmanned chat queues and poor support.
Overall impressions are divided: some reviewers highly recommend the headphones for workouts; others advise avoiding due to repeated failures.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (3) · Reviews (1) · Quotes shortened · As of: February 2026
Returned hiking shoes; adidas rejected claim, destroyed shoes, no refund.
“So I’m left with no shoes, no refund, and no meaningful customer service.”
Approved in-store return stuck in inspection, exchange not processed.
“My exchange has been stuck in “inspection” for over 7 days with ZERO movement.”
Return rejected for alleged 'strong odor' despite being clean after shower.
“My return got rejected due to a ‘strong odor’ smell.”
Order cancelled and refund delayed; offered unsuitable alternatives.
“A week later and I still haven't had my refund come through.”
Points used for voucher but item later deemed ineligible and not refunded.
“they are refusing to refund my adiclub points.”
Returned shoes refused due to elapsed time; customer service unsympathetic.
“I requested a return to be told that was not possible due to the time passed.”
My gift cards were cancelled by Adidas.
“They cancelled my gift cards”
Customer had very difficult exchange and received no help.
“i have never had such a hard time exchanging something.”
High return shipping cost and poor support from Adidas agents.
“For a shoes in sale $31 i have to pay 8 $ on fedex for a box to returne”
Defective shoes and delayed refund vouchers with poor customer service.
“It’s been over a month, and I still haven’t received my $200 voucher back.”
Received wrong order and customer service refused to help.
“refused to take back the incorrect order”
Adidas took payment but later cancelled the order due to no stock.
“So they take your money without knowing weather or not they even have stock.”
Sizing inconsistent and customer service offered no meaningful resolution.
“Adidas US11 isn't even close to fitting.”
Exchange refused despite loyalty; returned without original box.
“Refused exchange with no clear reason or proof given.”
Returned shoes within days but Adidas refuses refund, cites 'too dirty'.
“They were deemed 'too dirty' after just trying them on.”
Ultraboost showed sole and paint damage after limited use.
“the sole and paint have already started showing damage.”
Headphones' power button fails after about a year, rendering them unusable.
“The cheap plastic power button just wasn't powering up the headphones.”
Expensive headphones became unusable within 18 months and support was unresponsive.
“parts are cheap (recycled plastic) and they are now unfunctional”
Happy with the Adidas headphones, delivery and quick customer service.
“Super-quick and effective response to rectify an order (my) mistake was also greatly appreciated.”
Reviewer expresses strong preference and positive feelings towards Adidas.
“Adidas is tuff i don't see how people don't like this brand it's my favorite.”
Received wrong sizes for children's boots and customer service unhelpful.
“When the replacement arrived, the box and tag showed size 2, but the shoes inside were actually size 1 again.”
Long shipping and waiting times caused significant dissatisfaction.
“shipping and waiting time is a disaster.”
Order cancelled last minute and refund chase required.
“The worst customer service ever.”
I recently purchased the Adidas headphones and have been blown away by their quality. These headphones were specifically designed for workouts, which is perfect for me as I love to listen to music while running.
The design of these headphones is very ergonomic; they fit snugly in my ears and do not fall out during any level of physical activity. The sound quality is exceptional, providing clear audio that helps keep me motivated throughout my workout routine.
Another aspect that really stood out to me was the ease with which I could connect these headphones to my mobile device via Bluetooth connectivity. This made it easy for me to continue listening to my music playlist without any disruptions or delays.
Overall, I highly recommend the Adidas headphones for anyone who takes their fitness regime seriously and wants a reliable pair of earphones that will last through intense workout sessions. With its sleek design and exceptional sound quality, this product has definitely exceeded all of my expectations!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Adidas is an international sportswear and equipment manufacturer established in Germany. The company designs and sells footwear, apparel and accessories for sport and lifestyle markets worldwide. Consumers searching reviews often compare product performance, durability, customer service and warranty handling across Adidas-branded items and licensed accessories.