Many reviewers describe repeat problems with returns, refunds, and order fulfilment. Several say shoes and headphones developed faults within months. A smaller group mentions fast customer replies and strong headphone sound. Most complaints point to obstructive steps and slow outcomes.
Examples from available reviews (Feb 2023 – Mar 2026).
Returned hiking shoes; adidas rejected claim, destroyed shoes, no refund.
“So I’m left with no shoes, no refund, and no meaningful customer service.”
Headphones' power button fails after about a year, rendering them unusable.
“The cheap plastic power button just wasn't powering up the headphones.”
Happy with the Adidas headphones, delivery and quick customer service.
“Super-quick and effective response to rectify an order (my) mistake was also greatly appreciated.”
Ergonomic workout headphones with excellent sound and reliable Bluetooth connection.
“The sound quality is exceptional”
Many reviewers describe returns being rejected, orders cancelled, and exchanges stopped during inspection. Several say refunds were held back or delayed, and that returned items were handled destructively. Only a few mention smooth in‑store fixes.
Some customers report vouchers being withheld, loyalty points not returned, and return shipping costing too much for low‑priced items. A smaller number mention gift cards being cancelled and vouchers arriving late. These problems often show up alongside refund disputes rather than as stand‑alone pricing complaints.
Customers say they received the wrong size or the wrong item, then found support unhelpful when trying to get replacements. Long delivery times and inspections that stall come up repeatedly in order and exchange stories. A few reviews mention issues being solved quickly, but they are limited.
Several reviewers report shoes showing physical damage after limited wear and headphones failing within about a year. Others praise comfortable headphones with stable Bluetooth and strong sound. The reviews include both failure reports and product praise.
Reviewers describe slow replies from agents and unclear updates during returns and refunds. Many mention long waits for responses and having to chase cancelled or changed orders. Clear praise for fast communication is rare.
Reviews show a sharp split between many one‑star service complaints and a few five‑star endorsements of products or service. Most negative comments focus on what happens after purchase and on support interactions. Positive notes centre on product performance and the occasional quick fix.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (3) · Reviews (1) · Quotes shortened · As of: March 2026
Returned hiking shoes; adidas rejected claim, destroyed shoes, no refund.
“So I’m left with no shoes, no refund, and no meaningful customer service.”
Approved in-store return stuck in inspection, exchange not processed.
“My exchange has been stuck in “inspection” for over 7 days with ZERO movement.”
Return rejected for alleged 'strong odor' despite being clean after shower.
“My return got rejected due to a ‘strong odor’ smell.”
Order cancelled and refund delayed; offered unsuitable alternatives.
“A week later and I still haven't had my refund come through.”
Points used for voucher but item later deemed ineligible and not refunded.
“they are refusing to refund my adiclub points.”
Returned shoes refused due to elapsed time; customer service unsympathetic.
“I requested a return to be told that was not possible due to the time passed.”
My gift cards were cancelled by Adidas.
“They cancelled my gift cards”
Customer had very difficult exchange and received no help.
“i have never had such a hard time exchanging something.”
High return shipping cost and poor support from Adidas agents.
“For a shoes in sale $31 i have to pay 8 $ on fedex for a box to returne”
Defective shoes and delayed refund vouchers with poor customer service.
“It’s been over a month, and I still haven’t received my $200 voucher back.”
Received wrong order and customer service refused to help.
“refused to take back the incorrect order”
Adidas took payment but later cancelled the order due to no stock.
“So they take your money without knowing weather or not they even have stock.”
Sizing inconsistent and customer service offered no meaningful resolution.
“Adidas US11 isn't even close to fitting.”
Exchange refused despite loyalty; returned without original box.
“Refused exchange with no clear reason or proof given.”
Returned shoes within days but Adidas refuses refund, cites 'too dirty'.
“They were deemed 'too dirty' after just trying them on.”
Ultraboost showed sole and paint damage after limited use.
“the sole and paint have already started showing damage.”
Headphones' power button fails after about a year, rendering them unusable.
“The cheap plastic power button just wasn't powering up the headphones.”
Expensive headphones became unusable within 18 months and support was unresponsive.
“parts are cheap (recycled plastic) and they are now unfunctional”
Happy with the Adidas headphones, delivery and quick customer service.
“Super-quick and effective response to rectify an order (my) mistake was also greatly appreciated.”
Reviewer expresses strong preference and positive feelings towards Adidas.
“Adidas is tuff i don't see how people don't like this brand it's my favorite.”
Received wrong sizes for children's boots and customer service unhelpful.
“When the replacement arrived, the box and tag showed size 2, but the shoes inside were actually size 1 again.”
Long shipping and waiting times caused significant dissatisfaction.
“shipping and waiting time is a disaster.”
Order cancelled last minute and refund chase required.
“The worst customer service ever.”
I recently purchased the Adidas headphones and have been blown away by their quality. These headphones were specifically designed for workouts, which is perfect for me as I love to listen to music while running.
The design of these headphones is very ergonomic; they fit snugly in my ears and do not fall out during any level of physical activity. The sound quality is exceptional, providing clear audio that helps keep me motivated throughout my workout routine.
Another aspect that really stood out to me was the ease with which I could connect these headphones to my mobile device via Bluetooth connectivity. This made it easy for me to continue listening to my music playlist without any disruptions or delays.
Overall, I highly recommend the Adidas headphones for anyone who takes their fitness regime seriously and wants a reliable pair of earphones that will last through intense workout sessions. With its sleek design and exceptional sound quality, this product has definitely exceeded all of my expectations!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Adidas is a global sportswear maker that designs and produces shoes, clothing, and accessories for sport and everyday wear. It builds performance and casual ranges for running, training, and daily use. Adidas sells via its own stores, partner retailers, and an international e‑commerce site. The company runs research and design centres for footwear technology and works with athletes and teams on product development.