Reviews for Active Care Store are mixed. Many customers report quick deliveries, competitive pricing and satisfactory products, and several reviewers say they would buy again. However, a substantial portion of reviews describe poor communication: unanswered emails, delayed replies and difficulties obtaining refunds or replacements. There are repeated reports of missing items, damaged packaging or unsealed/oxidised products; prospective buyers should verify return and dispute procedures and keep records of orders and correspondence.
Examples from available reviews (Oct 2022 – Feb 2026).
Affordable, well-described beauty products with quick delivery and helpful customer service.
“the affordability of their products without compromising on quality.”
Company unresponsive and offered no refund or replacement.
“SCAMMERS !!! Avoid this site don’t answer emails send a refund or replacement as there saying delivered to a wrong address will not have to try to claim this back through...”
Good price and delivery but the product box arrived damaged.
“the box to the cream was completely damaged”
Product arrived unsealed raising concern about prior usage.
“there was no seal on the skincare product.”
Many reviewers praise fast dispatch and prompt delivery; however a notable number report non-delivery, missing items and disputed dispatch records.
Several buyers cite competitive pricing and discounts as good value; others report lost promotional gifts, damaged items or returns that reduced perceived value.
Very few reviews mention site usability. One describes an easy-to-navigate shop, but the sample size is too small to draw firm conclusions.
Some customers report products arriving in good condition and as described; others report damaged packaging, unsealed items or oxidised products raising quality concerns.
A large share of reviews report slow or no replies, bounced contact emails and ineffective chat, often preventing timely refunds or issue resolution.
Reviewer experiences vary: many positive purchases and repeat buyers exist, but substantial complaints relate to delivery failures, missing items and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company provides prompt deliveries within estimated times.
“Always a prompt delivery within estimated time.”
Ordered a Venu 2 strap but it did not fit.
“Specifically orderwd a Venu 2 strap and it didnt fit!!!!”
Order cancelled without reason and emails went unanswered.
“You cancelled my order without providing any reason neither nor responding to my email. Very poor indeed!”
Items arrived on time, well packaged, and were genuine perfumes.
“Items arrived on time, nearly packaged and were genuine perfumes. Thanks so much, will definitely shop with you again!”
Order accepted but no tracking, shipping updates, or delivery occurred.
“This company is a complete scam, avoid.”
Received only one of three items and one item arrived damaged.
“received just 1 of the 3- badly damaged box and bottle inside damaged- I mailed to find out where the 2 missing items were and to arrange return of damaged item twice no response- had to claim via PayPal yet to hear if will get my money back!! Avoid this company”
Product arrived unsealed and appears counterfeit.
“PRODUCT ARRIVED WITH NO SEAL. IT LOOKS FAKE!! DO NOT BUY FROM THIS COMPANY!!!”
Fast delivery and competitive prices encourage repeat purchase.
“Fast delivery and great prices!”
Good service and quick delivery, reviewer thanks company.
“Good service, I am fast delivery thank you”
Order received within two days, well packaged and good price.
“Received my order within 2 days.”
Positive experience with good service and reasonable value.
“Good service and value”
Never received product or refund despite alleged delivery attempts.
“I didn’t even received the product or a refund”
Order not received, poor communication and no proof of delivery.
“They have showed me no proof of delivery and who they’ve used to deliver it.”
Good price and delivery but the product box arrived damaged.
“the box to the cream was completely damaged”
Ordered three items but only one arrived; customer service unresponsive.
“I ordered 3 foundations and only received 1 of them.”
Product arrived unsealed raising concern about prior usage.
“there was no seal on the skincare product.”
Item arrived quickly, well packaged and within 72 hours.
“Item arrived really quickly and well packaged.”
Product was good and delivered quickly.
“Good product Fast delivery”
Customer reports satisfaction and thanks.
“All good thankkyou”
No promised gift bag with the £50 purchase; customer service admitted mistake.
“No gift bag”
Returned unopened item but received no reply about refund.
“I sent a number of messages asking about my refund but no replies to any of them!”
Quick service and good pricing noted by customer.
“Quick service,good price.”
Received oxidised, harmful vitamin C and has not been refunded.
“I received a very oxidised and expense vitamin c.”
Pleasantly surprised by perfume quality and price; will repurchase.
“surprised by the price and quality.”
Order arrived promptly and in good condition without issues.
“Order arrived promptly when promised and in good condition with no fuss, just as I’d hope.”
Ordered two perfumes but received only one.
“I ordered 2 perfumes only one came”
Did not receive ordered shampoo; no refund and poor customer service.
“I DIDN'T RECIEVE THE SHAMPOO, NO REFUND NOTHING”
Company unresponsive and offered no refund or replacement.
“SCAMMERS !!! Avoid this site don’t answer emails send a refund or replacement as there saying delivered to a wrong address will not have to try to claim this back through my bank , DO NOT USE THIS SITE AND READ ALL THE REVIEWS THERE SHOCKING !!!”
Item never arrived and multiple contact channels provided no response.
“Never received item ..emailed many times no response ..the online chat is pointless and the Facebook page is same ..they all point u back to email company...even though they don't respond to your emails”
Delivery delayed and communication was poor despite eventual refund.
“Communication was abyssmal.”
I recently purchased perfumes and skincare products from Active Care Store, and I must say that my experience was beyond satisfactory. The online store has a friendly and easy-to-navigate interface with an extensive range of cosmetic products of varying brands.
One thing that really impressed me about the store is the affordability of their products without compromising on quality. Their pricing for various beauty products is among the lowest in comparison to their competitors. Moreover, they have discounts available on most items throughout the year, which is so helpful when trying to stay within a budget.
Delivery times were quick as well; it only took a few days for my purchases to arrive at my doorstep securely packaged.
The descriptions provided for each product are informative and helped me find exactly what suited my needs best. Additionally, I had some questions about certain ingredients in one of the skincare products which were quickly answered through Active Care Store's customer service helpline.
Overall, I would highly recommend Active Care Store to anyone looking for perfume or cosmetic shopping online. They offer great value alongside excellent customer service deserving five stars!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Active Care Store is an online retailer operating in the beauty and personal-care sector. Consumers researching the retailer should focus on delivery performance, returns and refund processes, product condition on arrival, and the responsiveness of customer‑service channels. Cross-check seller policies, payment and dispute options before purchasing.