Reviews Analysed
21
We Collect & Analyse Reviews
Active Care Store
Experiences & Reviews
Active Care Store is an online retailer operating in the beauty and personal-care sector. Consumers researching the retailer should focus on delivery performance, returns and refund processes, product condition on arrival, and the responsiveness of customer‑service channels. Cross-check seller policies, payment and dispute options before purchasing.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
29d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Many reviewers praise fast dispatch and prompt delivery; however a notable number report non-delivery, missing items and disputed dispatch records.
Share
Mixed
25%
💰
Value for money
Several buyers cite competitive pricing and discounts as good value; others report lost promotional gifts, damaged items or returns that reduced perceived value.
Share
Mixed
12%
⚡
User experience
Very few reviews mention site usability. One describes an easy-to-navigate shop, but the sample size is too small to draw firm conclusions.
Share
Mixed
2%
🔧
Product quality
Some customers report products arriving in good condition and as described; others report damaged packaging, unsealed items or oxidised products raising quality concerns.
Share
Mixed
12%
📞
Communication
A large share of reviews report slow or no replies, bounced contact emails and ineffective chat, often preventing timely refunds or issue resolution.
Share
Weak
18%
⭐
Overall experience
Reviewer experiences vary: many positive purchases and repeat buyers exist, but substantial complaints relate to delivery failures, missing items and refund problems.
Share
Mixed
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
A Fantastic Online Shopping Experience
"I recently purchased perfumes and skincare products from Active Care Store, and I must say that my experience was beyond satisfactory. The online store has a friendly and easy-to-navigate interface with an extensive range of cosmetic products of varying brands. One thing that really impressed me about the store is the affordability of their products without compromising on quality. Their pricing for various beauty products is among the lowest in comparison to their competitors. Moreover, they have discounts available on most items throughout the year, which is so helpful when trying to stay within a budget. Delivery times were quick as well; it only took a few days for my purchases to arrive at my doorstep securely packaged. The descriptions provided for each product are informative and helped me find exactly what suited my needs best. Additionally, I had some questions about certain ingredients in one of the skincare products which were quickly answered through Active Care Store's customer service helpline. Overall, I would highly recommend Active Care Store to anyone looking for perfume or cosmetic shopping online. They offer great value alongside excellent customer service deserving five stars!"
Jacobi
Collected.reviews
Oct 19, 2022
Featured for: Detailed multi-theme positive review
SCAMMERS !!
"SCAMMERS !!! Avoid this site don’t answer emails send a refund or replacement as there saying delivered to a wrong address will not have to try to cla..."
Michelle Moss
Trustpilot
Sep 30, 2025
Featured for: Strong negative: no refund, no replies
Great price and delivery
"Great price and delivery , however was posted in a thin jiffy envelope so th..."
Louise
Trustpilot
Sep 30, 2025
Featured for: Positive price/delivery, damaged packaging noted
Be Cautious
"Although the order (138483) was delivered quickly there was no seal on the skincare product. Having paid full price its prior usage is questionable. B..."
Monica
Trustpilot
Sep 30, 2025
Featured for: Product seal missing; contact channels fail
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
V
VERNON EDWARDS
trustpilot.com
Sep 30, 2025
Good service and value
...
N
Nora Ibrahim
trustpilot.com
Sep 30, 2025
I didn’t even received the product or a…
I didn’t even received the product or a refund, it told me it attempted delivery twice, both times I awa...
W
Who is Alice
trustpilot.com
Sep 30, 2025
BEWARE!! This company is a SCAM!
I placed an order with this company over 2 weeks ago and I have not received my order. I’ve had no dispatch information, I contacted the company and i...
L
Louise
trustpilot.com
Sep 30, 2025
Great price and delivery
Great price and delivery , however was posted in a thin jiffy envelope so th...
H
Helen
trustpilot.com
Sep 30, 2025
Poor customer service
I ordered 3 foundations and only received 1 of them. Since acknowledging m...
M
Monica
trustpilot.com
Sep 30, 2025
Be Cautious
Although the order (138483) was delivered quickly there was no seal on the skincare product. Having paid full price its prior usage is questionable. B...
L
LA Moore
trustpilot.com
Sep 30, 2025
Swift & well packaged delivery
Item arrived really quickly and well packaged. It was out of stock in some others places so I...
M
Mrs Hammond
trustpilot.com
Sep 30, 2025
Good product
...
J
Jenny Clarke
trustpilot.com
Sep 30, 2025
All good thankyou
...
S
Shannon
trustpilot.com
Sep 30, 2025
No gift bag received even though advertised
My product arrived but I spent £50 because a gift bag of goodies was promised with purchases over £50. No gift bag. I conta...
A
Anthony
trustpilot.com
Sep 30, 2025
I returned an item which was not needed…
I returned an item which was not needed due to the patient passing away. The item was unopened and active care store provided a returns label on reque...
L
Les Meek
trustpilot.com
Sep 30, 2025
Great service
...
B
Blanca Benet
trustpilot.com
Sep 30, 2025
I will give a minus if I could
I will give a minus if I could. I received a very oxidised and expense vitamin c. It even stained my pores. After a couple of uses i asked for a refun...
s
sabrina Fernandes
trustpilot.com
Sep 30, 2025
I bought a perfume for the first time…
I bought a perfume for the first time and was surprised b...
M
Muriel Mitchell
trustpilot.com
Sep 30, 2025
Order arrived promptly when promised…
Order arrived promptly when promised and in g...
N
Nadeem
trustpilot.com
Sep 30, 2025
I ordered 2 perfumes only one came
I ordered 2 perfu...
A
Amanda McChrystal
trustpilot.com
Sep 30, 2025
SCAMMERS
STAMMERS DO NOT ORDER OF THIS SITE I ORDERED 2 BOTTLES OF SHAMPOO AND A HAIR MASK I DID...
M
Michelle Moss
trustpilot.com
Sep 30, 2025
SCAMMERS !!
SCAMMERS !!! Avoid this site don’t answer emails send a refund or replacement as there saying delivered to a wrong address will not have to try to cla...
m
mrs susan finney
trustpilot.com
Sep 30, 2025
Don't bother emailing
Never received item ..emailed many times no response ..the online chat is pointless and the Facebook...
T
Thomas Harries
trustpilot.com
Sep 30, 2025
I should have read these reviews before…
I should have read these reviews before ordering. Have waited 3 weeks, still not delivered. On line chat useless. No response to emails. One star is t...
Conclusion
Reviews for Active Care Store are mixed. Many customers report quick deliveries, competitive pricing and satisfactory products, and several reviewers say they would buy again. However, a substantial portion of reviews describe poor communication: unanswered emails, delayed replies and difficulties obtaining refunds or replacements. There are repeated reports of missing items, damaged packaging or unsealed/oxidised products; prospective buyers should verify return and dispute procedures and keep records of orders and correspondence.