Many customers mention quick dispatch and short delivery times. Several praise competitive prices and fragrances that arrive well packed. A large share say orders never turned up, were cancelled, or were not refunded. Others report damaged or unsealed items, raising safety concerns.
Examples from available reviews (Oct 2022 – Mar 2026).
Company provides prompt deliveries within estimated times.
“Always a prompt delivery within estimated time.”
Items arrived on time, well packaged, and were genuine perfumes.
“Items arrived on time, nearly packaged and were genuine perfumes. Thanks so much, will definitely shop with you again!”
Product arrived unsealed and appears counterfeit.
“PRODUCT ARRIVED WITH NO SEAL. IT LOOKS FAKE!! DO NOT BUY FROM THIS COMPANY!!!”
Item never arrived and multiple contact channels provided no response.
“Never received item ..emailed many times no response ..the online chat is pointless and the Facebook page is same ..they all point u back to email company...even though t...”
Many reviews describe fast fulfilment, with items arriving within the promised timeframe. At the same time, frequent accounts mention missing parcels, partial deliveries, and cancelled orders. These two opposing experiences create the strongest contrast in service feedback.
Several reviewers point to low prices and affordability as reasons to buy again. A few link good value to fast delivery and products they believe are authentic. Mentions of missed promotions, such as a missing gift bag, appear only rarely.
Most comments focus on delivery and fulfilment, not the site experience or ordering process. Complaints about usability are scarce, with one clear report of an accessory that did not fit as expected. Issues with navigation or checkout do not stand out.
Positive feedback highlights genuine fragrances and products arriving in good condition. A repeated set of complaints describes unsealed items, damaged packaging, and oxidised or possibly counterfeit goods. Missing orders or incomplete deliveries also feed into product-quality concerns.
Many reviewers say emails and messages go unanswered when problems arise. Others mention missing tracking updates, unexplained cancellations, and slow or absent refund communication. These communication gaps often appear alongside claims that orders never arrived.
Reviews split clearly between fast, smooth purchases and orders that end in non-delivery or damaged items. Higher ratings highlight speed and price, while lower ratings focus on refund problems and lack of contact. This gap leaves reviewers with a strongly divided overall view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company provides prompt deliveries within estimated times.
“Always a prompt delivery within estimated time.”
Ordered a Venu 2 strap but it did not fit.
“Specifically orderwd a Venu 2 strap and it didnt fit!!!!”
Order cancelled without reason and emails went unanswered.
“You cancelled my order without providing any reason neither nor responding to my email. Very poor indeed!”
Items arrived on time, well packaged, and were genuine perfumes.
“Items arrived on time, nearly packaged and were genuine perfumes. Thanks so much, will definitely shop with you again!”
Order accepted but no tracking, shipping updates, or delivery occurred.
“This company is a complete scam, avoid.”
Received only one of three items and one item arrived damaged.
“received just 1 of the 3- badly damaged box and bottle inside damaged- I mailed to find out where the 2 missing items were and to arrange return of damaged item twice no response- had to claim via PayPal yet to hear if will get my money back!! Avoid this company”
Product arrived unsealed and appears counterfeit.
“PRODUCT ARRIVED WITH NO SEAL. IT LOOKS FAKE!! DO NOT BUY FROM THIS COMPANY!!!”
Fast delivery and competitive prices encourage repeat purchase.
“Fast delivery and great prices!”
Good service and quick delivery, reviewer thanks company.
“Good service, I am fast delivery thank you”
Order received within two days, well packaged and good price.
“Received my order within 2 days.”
Positive experience with good service and reasonable value.
“Good service and value”
Never received product or refund despite alleged delivery attempts.
“I didn’t even received the product or a refund”
Order not received, poor communication and no proof of delivery.
“They have showed me no proof of delivery and who they’ve used to deliver it.”
Good price and delivery but the product box arrived damaged.
“the box to the cream was completely damaged”
Ordered three items but only one arrived; customer service unresponsive.
“I ordered 3 foundations and only received 1 of them.”
Product arrived unsealed raising concern about prior usage.
“there was no seal on the skincare product.”
Item arrived quickly, well packaged and within 72 hours.
“Item arrived really quickly and well packaged.”
Product was good and delivered quickly.
“Good product Fast delivery”
Customer reports satisfaction and thanks.
“All good thankkyou”
No promised gift bag with the £50 purchase; customer service admitted mistake.
“No gift bag”
Returned unopened item but received no reply about refund.
“I sent a number of messages asking about my refund but no replies to any of them!”
Quick service and good pricing noted by customer.
“Quick service,good price.”
Received oxidised, harmful vitamin C and has not been refunded.
“I received a very oxidised and expense vitamin c.”
Pleasantly surprised by perfume quality and price; will repurchase.
“surprised by the price and quality.”
Order arrived promptly and in good condition without issues.
“Order arrived promptly when promised and in good condition with no fuss, just as I’d hope.”
Ordered two perfumes but received only one.
“I ordered 2 perfumes only one came”
Did not receive ordered shampoo; no refund and poor customer service.
“I DIDN'T RECIEVE THE SHAMPOO, NO REFUND NOTHING”
Company unresponsive and offered no refund or replacement.
“SCAMMERS !!! Avoid this site don’t answer emails send a refund or replacement as there saying delivered to a wrong address will not have to try to claim this back through my bank , DO NOT USE THIS SITE AND READ ALL THE REVIEWS THERE SHOCKING !!!”
Item never arrived and multiple contact channels provided no response.
“Never received item ..emailed many times no response ..the online chat is pointless and the Facebook page is same ..they all point u back to email company...even though they don't respond to your emails”
Delivery delayed and communication was poor despite eventual refund.
“Communication was abyssmal.”
I recently purchased perfumes and skincare products from Active Care Store, and I must say that my experience was beyond satisfactory. The online store has a friendly and easy-to-navigate interface with an extensive range of cosmetic products of varying brands.
One thing that really impressed me about the store is the affordability of their products without compromising on quality. Their pricing for various beauty products is among the lowest in comparison to their competitors. Moreover, they have discounts available on most items throughout the year, which is so helpful when trying to stay within a budget.
Delivery times were quick as well; it only took a few days for my purchases to arrive at my doorstep securely packaged.
The descriptions provided for each product are informative and helped me find exactly what suited my needs best. Additionally, I had some questions about certain ingredients in one of the skincare products which were quickly answered through Active Care Store's customer service helpline.
Overall, I would highly recommend Active Care Store to anyone looking for perfume or cosmetic shopping online. They offer great value alongside excellent customer service deserving five stars!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Active Care Store runs an online shop selling health and beauty products. The range usually includes skincare, fragrances, vitamins, grooming products, and personal accessories. The website lists items with descriptions and prices, plus an online checkout for card payments. The company ships orders and offers support through email and web chat for order questions.