Many reviewers praise helpful, professional staff and quick fulfilment. Several customers mention good value and successful sale purchases. A clear cluster of complaints focuses on orders not fulfilled, orders cancelled without explanation, and return or refund requests left unresolved. A smaller number report items arriving damaged or poorly packaged.
Examples from available reviews (Apr 2021 – Mar 2026).
Rapid delivery, helpful phone service and top-quality clothing.
“rapid delivery great phone service”
Found exact items at good value with prompt dispatch and notifications.
“great value discount”
Orders taken but not fulfilled, with no responses or refunds.
“They’re taking online orders, but not fulfilling them”
Item arrived poorly packaged and damaged, appearing used.
“arrived unboxed, badly packaged and damaged”
Many reviews praise in-store and phone staff as polite, knowledgeable, and efficient. Another recurring set describes orders being taken but not fulfilled, with staff or processes not fixing refunds or lost returns. Comments point to strong frontline service when orders go through, and breakdowns when fulfilment fails.
Customers often describe sale prices, discounts, and the product range as good value. Several reviewers say they found the exact items for less or with strong offers. Very few comments question price or value.
Many shoppers report fast delivery, easy online ordering, and a broad selection that brings them back. A smaller group describes serious negative in-store encounters or missing items that caused frustration. These complaints more often focus on how problems were handled than on the range itself.
Several reviewers say items arrived as expected and fit well. Fewer complaints mention damaged, unboxed, or faulty products, including misshapen goods. Packaging and quality-control issues show up less often, but the reports are specific.
Some customers praise clear order updates and delivery messages arriving on time. At the same time, a noticeable cluster reports order cancellations with no explanation and continued marketing after unsubscribing. Reviewers often contrast helpful tracking updates with abrupt cancellations.
Reviews draw a sharp line between high satisfaction when orders are completed and strong dissatisfaction when fulfilment or returns break down. Positive feedback highlights staff, speed, and value, while negative feedback centres on cancellations, missing deliveries, and refunds not resolved. This split leaves reviewers with sharply polarised overall views.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Rapid delivery, helpful phone service and top-quality clothing.
“rapid delivery great phone service”
Customer service handled a return efficiently and helpfully.
“customer service from Accent was great - Lisa”
Found exact items at good value with prompt dispatch and notifications.
“great value discount”
Customer service quickly arranged an exchange smoothly and efficiently.
“Amazing customer service from Ola and the team”
Order was cancelled without clear explanation; received discount offer afterwards.
“they entice you with sale items and give discounts but then cancel your order”
Good communications and on-time delivery, overall positive.
“Good Comms and delivered on time”
Order was cancelled without prior notification, causing inconvenience.
“Sent me an email confirmation that my order had been cancelled but I hadn't cancelled it”
Helpful customer service resolved issue and delivered as promised.
“Brilliant customer service”
Order not delivered and seller was unresponsive to enquiries.
“no goods, no refund and no action”
Orders taken but not fulfilled, with no responses or refunds.
“They’re taking online orders, but not fulfilling them”
Found exact shoes at a good price; they arrived quickly.
“I found the exact shoes I wanted at a very good price.”
Good service and a very good deal thanks to the sale.
“really good deal because of the sale.”
Ordered online; items arrived very quickly and satisfied customer.
“Order came really fast.”
Great service with quick delivery and a smooth ordering process.
“Great service, order came quickly”
Item arrived poorly packaged and damaged, appearing used.
“arrived unboxed, badly packaged and damaged”
Fantastic service with competitive prices and a great range.
“Fantastic service”
Returned item lost and Accent refused refund despite proof of postage.
“accent are refusing to refund even though I had proof of postage”
Product quality is good, fits perfectly and delivered quickly.
“Quality product fits perfectly & fast delivery”
Very professional and helpful customer service; overall happy.
“Very professional and good customer service”
Persistent unwanted marketing texts and emails despite unsubscribing.
“The level of spam is annoying as hell.”
Welcoming, helpful staff and great sale price; will return.
“great service by michael and colleagues”
Rachel provided patient, kind and efficient help with returns and exchange.
“Amazing customer service from Rachel P.”
I recently had the pleasure of shopping at Accent Clothing, and it was an amazing experience. As soon as I entered the website, I was blown away by their extensive collection of designer fashion for men, women and children. The modern layout made it easy to search through various categories and filter options.
The quality of their products stood out to me immediately. Every piece exuded luxury and felt incredibly well-made. The customer service provided by Accent Clothing was also exceptional; they were patient throughout my inquiry process while helping me find what suited my needs best.
I particularly appreciated how quick their checkout process was; no time wasted with confusing forms or steps minimized the whole purchasing process timing.
Overall, I would say that a visit to Accent Clothing is a must for anyone looking for high-quality designer pieces in one convenient location!
Good designer range with fair pricing, offers and personal service.
“Fair pricing, good offers and personal service.”
Friendly, professional and knowledgeable staff encouraged return visits.
“Steve who served me was very friendly, Professional and Knowledgeable.”
In-store service was quick, first-class and very helpful.
“Absolutely first class service”
Super fast service with free next-day delivery; very pleased customer.
“my shoes arrived the next day after ordering”
Good service and a good selection of products.
“Great service and selection”
Wide product choice and speedy delivery encourages repeat purchase.
“Brilliant choice of products and speedy delivery”
Staff provided attentive, hardworking service and care.
“Fantastic service. The guys really took the time to care for our needs.”
Very poor and humiliating in-store experience with unprofessional management.
“extremely poor experience and humiliation I received today.”
Defective product and poor, dismissive staff handling the return.
“The cap was severely misshaped”
Knowledgeable staff provided great customer service in-store.
“Very knowledgeable and great customer service”
Fast delivery and a great product.
“Fast delivery, great product.”
Two items missing from order and staff were unhelpful about refunds.
“Ordered 4 items and only 2 arrived”
Orders not received and no updates despite multiple emails and tracking checks.
“I didn’t receive my orders till now from many days ago”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Accent Clothing is a UK retailer selling clothing, footwear, and accessories. It lists items by style and category for men and women and runs seasonal promotions and sales. Shoppers can use product pages with images, sizing details, and stock availability. Accent sells online and through physical retail points, with support channels for enquiries and returns.