Customer feedback for Accent Clothing shows a mix of reliable experiences and recurring issues. Many reviews praise fast delivery, accurate sizing and helpful staff who resolve exchanges or returns quickly. However, a number of customers report problems with cancelled orders, unfulfilled shipments, delayed refunds and occasional damaged or mislabelled items. When ordering, check confirmation and tracking, keep proof of postage for returns, and use provided phone contacts if immediate assistance is needed.
Examples from available reviews (Apr 2021 – Feb 2026).
Customer service quickly arranged an exchange smoothly and efficiently.
“Amazing customer service from Ola and the team”
Rapid delivery, helpful phone service and top-quality clothing.
“rapid delivery great phone service”
Order was cancelled without clear explanation; received discount offer afterwards.
“they entice you with sale items and give discounts but then cancel your order”
Item arrived poorly packaged and damaged, appearing used.
“arrived unboxed, badly packaged and damaged”
Many reviews praise helpful, responsive staff who handle exchanges and returns well, but several report cancelled orders or unresolved refund problems.
Several shoppers report competitive prices and sale discounts; a small number feel promotions were followed by cancelled orders or issues.
Some customers note an easy site and fast checkout, while others describe cancelled orders, delayed or missing deliveries and return headaches.
Multiple buyers report good fit and quality for items received; others received damaged, poorly packaged or mislabelled goods requiring returns.
There are many reports of helpful phone support and tracking updates, contrasted with instances of no replies, missing notifications and unwanted marketing texts.
Overall impressions are divided: many praise fast delivery and customer help, while a notable subset report cancellations, non‑fulfilment and refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Rapid delivery, helpful phone service and top-quality clothing.
“rapid delivery great phone service”
Customer service handled a return efficiently and helpfully.
“customer service from Accent was great - Lisa”
Found exact items at good value with prompt dispatch and notifications.
“great value discount”
Customer service quickly arranged an exchange smoothly and efficiently.
“Amazing customer service from Ola and the team”
Order was cancelled without clear explanation; received discount offer afterwards.
“they entice you with sale items and give discounts but then cancel your order”
Good communications and on-time delivery, overall positive.
“Good Comms and delivered on time”
Order was cancelled without prior notification, causing inconvenience.
“Sent me an email confirmation that my order had been cancelled but I hadn't cancelled it”
Helpful customer service resolved issue and delivered as promised.
“Brilliant customer service”
Order not delivered and seller was unresponsive to enquiries.
“no goods, no refund and no action”
Orders taken but not fulfilled, with no responses or refunds.
“They’re taking online orders, but not fulfilling them”
Found exact shoes at a good price; they arrived quickly.
“I found the exact shoes I wanted at a very good price.”
Good service and a very good deal thanks to the sale.
“really good deal because of the sale.”
Ordered online; items arrived very quickly and satisfied customer.
“Order came really fast.”
Great service with quick delivery and a smooth ordering process.
“Great service, order came quickly”
Item arrived poorly packaged and damaged, appearing used.
“arrived unboxed, badly packaged and damaged”
Fantastic service with competitive prices and a great range.
“Fantastic service”
Returned item lost and Accent refused refund despite proof of postage.
“accent are refusing to refund even though I had proof of postage”
Product quality is good, fits perfectly and delivered quickly.
“Quality product fits perfectly & fast delivery”
Very professional and helpful customer service; overall happy.
“Very professional and good customer service”
Persistent unwanted marketing texts and emails despite unsubscribing.
“The level of spam is annoying as hell.”
Welcoming, helpful staff and great sale price; will return.
“great service by michael and colleagues”
Rachel provided patient, kind and efficient help with returns and exchange.
“Amazing customer service from Rachel P.”
I recently had the pleasure of shopping at Accent Clothing, and it was an amazing experience. As soon as I entered the website, I was blown away by their extensive collection of designer fashion for men, women and children. The modern layout made it easy to search through various categories and filter options.
The quality of their products stood out to me immediately. Every piece exuded luxury and felt incredibly well-made. The customer service provided by Accent Clothing was also exceptional; they were patient throughout my inquiry process while helping me find what suited my needs best.
I particularly appreciated how quick their checkout process was; no time wasted with confusing forms or steps minimized the whole purchasing process timing.
Overall, I would say that a visit to Accent Clothing is a must for anyone looking for high-quality designer pieces in one convenient location!
Good designer range with fair pricing, offers and personal service.
“Fair pricing, good offers and personal service.”
Friendly, professional and knowledgeable staff encouraged return visits.
“Steve who served me was very friendly, Professional and Knowledgeable.”
In-store service was quick, first-class and very helpful.
“Absolutely first class service”
Super fast service with free next-day delivery; very pleased customer.
“my shoes arrived the next day after ordering”
Good service and a good selection of products.
“Great service and selection”
Wide product choice and speedy delivery encourages repeat purchase.
“Brilliant choice of products and speedy delivery”
Staff provided attentive, hardworking service and care.
“Fantastic service. The guys really took the time to care for our needs.”
Very poor and humiliating in-store experience with unprofessional management.
“extremely poor experience and humiliation I received today.”
Defective product and poor, dismissive staff handling the return.
“The cap was severely misshaped”
Knowledgeable staff provided great customer service in-store.
“Very knowledgeable and great customer service”
Fast delivery and a great product.
“Fast delivery, great product.”
Two items missing from order and staff were unhelpful about refunds.
“Ordered 4 items and only 2 arrived”
Orders not received and no updates despite multiple emails and tracking checks.
“I didn’t receive my orders till now from many days ago”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Accent Clothing is the trading name of a fashion retailer operating online. This summary collates customer feedback about ordering, delivery, product condition, returns and customer support to help shoppers evaluate recent user experiences.