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We Collect & Analyse Reviews

Accent Clothing
Experiences & Reviews

Accent Clothing is the trading name of a fashion retailer operating online. This summary collates customer feedback about ordering, delivery, product condition, returns and customer support to help shoppers evaluate recent user experiences.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 24d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Many reviews praise helpful, responsive staff who handle exchanges and returns well, but several report cancelled orders or unresolved refund problems.

Share
19%
Mixed
💰

Value for money

Several shoppers report competitive prices and sale discounts; a small number feel promotions were followed by cancelled orders or issues.

Share
6%
Strong
⚡

User experience

Some customers note an easy site and fast checkout, while others describe cancelled orders, delayed or missing deliveries and return headaches.

Share
21%
Mixed
🔧

Product quality

Multiple buyers report good fit and quality for items received; others received damaged, poorly packaged or mislabelled goods requiring returns.

Share
9%
Mixed
📞

Communication

There are many reports of helpful phone support and tracking updates, contrasted with instances of no replies, missing notifications and unwanted marketing texts.

Share
18%
Mixed
⭐

Overall experience

Overall impressions are divided: many praise fast delivery and customer help, while a notable subset report cancellations, non‑fulfilment and refund disputes.

Share
27%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
Consumer
trustpilot.com Sep 30, 2025

Another great purchase …

Another great purchase from accent clothing rapid delivery great phone servi...

C
Chris Kelleher
trustpilot.com Sep 30, 2025

Customer Service / Returns

I purchased a Belstaff Gillet from Accent at a very competitive price - unfortunately the item had been mislabeled by Belstaff and had to sen...

N
Nick Caprara
trustpilot.com Sep 30, 2025

Flower Mountain Yamano 3

Had the exact items I was looking for with a great value discount. Great ser...

C
Consumer
trustpilot.com Sep 30, 2025

Amazing customer service from Ola and…

Amazing customer service from Ola and the team, I wanted an exchange and couldn’t do this through the website - but the team...

b
ben Wright
trustpilot.com Sep 30, 2025

Company cancels orders with no proper explanation.

Seems like similar issues, they entice you with sale items and give discounts but then cancel your order two days later. It’s almost like they want yo...

A
ALEXANDER GREEN
trustpilot.com Sep 30, 2025

Good Comms and delivered on time…

Good Comms and delivered...

C
Craig
trustpilot.com Sep 30, 2025

Cancel orders without explaining why. Waste of time.

Sent me an email confirmation that my order had been cancelled but I hadn't cancelled it. Phoned customer service to find out what was going on and to...

p
paul hartshorne
trustpilot.com Sep 30, 2025

Brilliant customer service

Brilliant customer service, the Lady I spoke to was so helpful yesterday, my...

I
Ian Murray
trustpilot.com Sep 30, 2025

Purcahsed 2 grey Beanie hats one for a…

Purcahsed 2 grey Beanie hats one for a present for a friend, via the Ebay shop On 21st Aug. Estimated delivery 24- 28th Aug. 10 days later no goods. I...

N
Nelle Blom
trustpilot.com Sep 30, 2025

WARNING

WARNING. They’re taking online orders, but not fulfilling them. There’s no update, no shipping, no response, no refund. Edit: Why is this the only pla...

S
Sheila McGill
trustpilot.com Sep 30, 2025

I found the exact shoes I wanted at a…

I found the exact shoes I wanted at a very good price. Th...

M
Mark White
trustpilot.com Sep 30, 2025

Great

Great service and a really g...

A
Antony
trustpilot.com Sep 30, 2025

Came across them online

Came across them online. Order...

C
Carl Sharp
trustpilot.com Sep 30, 2025

New Jeans service

Great service, order came qui...

K
Katy Holmes
trustpilot.com Sep 30, 2025

Ordered a £139 Vivienne Westwood phone…

Ordered a £139 Vivienne Westwood phone bag- arrived unboxed, badly packaged and damaged has marks allover it as...

A
Andrew Fenton
trustpilot.com Sep 30, 2025

Fantastic service

Fantastic service Best price A...

P
Patrick Griffin
trustpilot.com Sep 30, 2025

AVOID

Bought a Belstaff Sweatshirt from accent Clothing arrived in good time the trouble started when I returned it. Between Accent and Royal mail the shipm...

J
Joshua Hughes
trustpilot.com Sep 30, 2025

Quality product fits perfectly & fast…

Quality product fits pe...

K
Kirk Mc Donald
trustpilot.com Sep 30, 2025

Very professional and good customer…

Very professional and good cus...

L
LNGSTS
trustpilot.com Sep 30, 2025

The level of spam is annoying as hell

The level of spam is annoying as hell. Do not, I repeat do not give them your details. I've unsubscrib...

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Conclusion

Customer feedback for Accent Clothing shows a mix of reliable experiences and recurring issues. Many reviews praise fast delivery, accurate sizing and helpful staff who resolve exchanges or returns quickly. However, a number of customers report problems with cancelled orders, unfulfilled shipments, delayed refunds and occasional damaged or mislabelled items. When ordering, check confirmation and tracking, keep proof of postage for returns, and use provided phone contacts if immediate assistance is needed.