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We Collect & Analyse Reviews

18montrose
Experiences & Reviews

18montrose is a UK-based online retailer specialising in branded footwear and apparel. The business operates an e-commerce website that sells multiple fashion labels and offers domestic and international shipping options.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 18d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Many reviews praise fast dispatch and rapid delivery; a minority report missed next‑day promises or courier failures affecting fulfilment.

Share
26%
Strong
💰

Value for money

Several customers highlight competitive prices and attractive sales; a few note delivery charges or unexpected taxes increasing total cost.

Share
13%
Strong

User experience

Multiple reviewers describe a clear, straightforward website and easy checkout; a small number report problems contacting support or a broken live chat.

Share
9%
Strong
🔧

Product quality

Most mentions refer to branded, good‑quality items; isolated reports describe wrong items shipped or parcels arriving damaged or inadequately packaged.

Share
12%
Strong
📞

Communication

Feedback is mixed: some praise prompt refunds and apologetic staff, while several reviews report unresponsive customer service and unclear customs information.

Share
9%
Weak

Overall experience

Overall impressions are largely positive with frequent repeat customers; negative cases centre on delivery, packaging condition and customer contact failures.

Share
31%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

d
david last
trustpilot.com Sep 30, 2025

Great shopping experience

Great shopping experience, ordered on Sat morning delivered on Sun morning even though I selec...

l
lee dawkins
trustpilot.com Sep 30, 2025

Great Products and Service

...

L
LJP
trustpilot.com Sep 30, 2025

Good price and fast delivery

Paid for expedited delivery and it came even sooner than I expected. Clearly working hard to process and...

C
Customer
trustpilot.com Sep 30, 2025

Last couple of orders I have included…

Last couple of orders I have included next day delivery only to...

D
Dick Wad
trustpilot.com Sep 30, 2025

Speedy delivery

Great price, ordered Sunday and received as descr...

J
John Smith
trustpilot.com Sep 30, 2025

I have bought many items from this…

I have bought many items from this company most of them without issue but this time I needed to change something but that’s im...

J
John Olsen
trustpilot.com Sep 30, 2025

Fast delivery

...

B
Bingqiang LIU
trustpilot.com Sep 30, 2025

Nice purchase experience

Very good experien...

N
Neil Quigley
trustpilot.com Sep 30, 2025

Stocks some of my favourite brands

Stocks some of my favourite brands, ship a...

M
Mr Joe Essential
trustpilot.com Sep 30, 2025

One my favourites stores to shop from

One my favourites stores to shop from. Next day deliver...

A
Alain Hostaux
trustpilot.com Sep 30, 2025

Fast and careful shipping

Fast and careful shipping. Perfect after-sales service following a first ord...

M
Mr hayward
trustpilot.com Sep 30, 2025

Ordered yesterday received this…

Ordered yesterday received this morning! Ca...

R
Rick Crackaway
trustpilot.com Sep 30, 2025

Parcel arrived looking like it had been…

Parcel arrived looking like it had been passed from pillar to post, no protection just a shoe box in a plastic bag, box all ripped so too the wrappin...

c
customer
trustpilot.com Sep 30, 2025

Good service and price.

...

S
Stefanos Dionysiou
trustpilot.com Sep 30, 2025

Fast dispatch and delivery of good

Fast dispatch and delivery of good. I has a really bad experience with another online shop Solebox :-(...

I
Ian Flaxman
trustpilot.com Sep 30, 2025

Great products and sales but pay tax if shipped overseas

The array of products and sales prices were great. I stocked up on a bunch of things at a great price. However I received an email from DHL stating th...

D
David Abadom
trustpilot.com Sep 30, 2025

Came early all what I hoped for would…

Came early all what I h...

G
Gary Burrows
trustpilot.com Sep 30, 2025

Great site to buy off

...

A
ALAN CASTLEDINE
trustpilot.com Sep 30, 2025

I can't praise your service enough

I can't praise your service enough. The speed of the delivery was excellent and the New...

V
Valued Customer
trustpilot.com Sep 30, 2025

Good service all round.

Good price, fast delivery. It's my second purc...

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Conclusion

Customer feedback for 18montrose emphasises fast dispatch, frequent next‑day deliveries and competitive pricing, which many shoppers cite as reasons for repeat purchases. Product remarks are mostly positive for branded items, though a small number of orders arrived damaged or were supplied incorrectly. Communication is inconsistent: some customers report prompt refunds and apologetic staff, while others encountered unresponsive support or unclear customs charges for international shipments. Prospective buyers should weigh the generally fast fulfilment and pricing against occasional issues with packaging, courier reliability and customer contact clarity when ordering internationally.