18montrose
Experiences & Reviews
18montrose is a UK-based online retailer specialising in branded footwear and apparel. The business operates an e-commerce website that sells multiple fashion labels and offers domestic and international shipping options.
Overview & Key Metrics
Our Analysis
Service quality
Many reviews praise fast dispatch and rapid delivery; a minority report missed next‑day promises or courier failures affecting fulfilment.
Value for money
Several customers highlight competitive prices and attractive sales; a few note delivery charges or unexpected taxes increasing total cost.
User experience
Multiple reviewers describe a clear, straightforward website and easy checkout; a small number report problems contacting support or a broken live chat.
Product quality
Most mentions refer to branded, good‑quality items; isolated reports describe wrong items shipped or parcels arriving damaged or inadequately packaged.
Communication
Feedback is mixed: some praise prompt refunds and apologetic staff, while several reviews report unresponsive customer service and unclear customs information.
Overall experience
Overall impressions are largely positive with frequent repeat customers; negative cases centre on delivery, packaging condition and customer contact failures.
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
POLO SHIRTS
"My small shop has grown tremendously over the last one year. I have had new customers everyday because of the quality, unique and wide selection of men 's wear at reasonable prices. This has been possible because 18montrose has been my partner. Their websites are clear, straightforward and choosing the right items has always been easy. The mode of payments are efficient thus no delays in order processing and delivery. Two weeks ago I ordered two dozen assorted VIVIENE WESTOOD Contrasting Collar Polo Shirts and VIVIENNE WESTWOOD Long Sleeved Polo Shirts but they did not supply as ordered. Instead all the shirts were long sleeves. It was somehow disappointing though I kept them for my customers. However, I made sure I alerted the customer care rep who was very apologetic and promised that his team would be very keen on details."
Parcel arrived looking like it had been…
"Parcel arrived looking like it had been passed from pillar to post, no protection just a shoe box in a plastic bag, box all ripped so too the wrappin..."
I have bought many items from this…
"I have bought many items from this company most of them without issue but this time I needed to change something but that’s im..."
Good price and fast delivery
"Paid for expedited delivery and it came even sooner than I expected. Clearly working hard to process and..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Great shopping experience
Great shopping experience, ordered on Sat morning delivered on Sun morning even though I selec...
Great Products and Service
...
Good price and fast delivery
Paid for expedited delivery and it came even sooner than I expected. Clearly working hard to process and...
Last couple of orders I have included…
Last couple of orders I have included next day delivery only to...
Speedy delivery
Great price, ordered Sunday and received as descr...
I have bought many items from this…
I have bought many items from this company most of them without issue but this time I needed to change something but that’s im...
Fast delivery
...
Nice purchase experience
Very good experien...
Stocks some of my favourite brands
Stocks some of my favourite brands, ship a...
One my favourites stores to shop from
One my favourites stores to shop from. Next day deliver...
Fast and careful shipping
Fast and careful shipping. Perfect after-sales service following a first ord...
Ordered yesterday received this…
Ordered yesterday received this morning! Ca...
Parcel arrived looking like it had been…
Parcel arrived looking like it had been passed from pillar to post, no protection just a shoe box in a plastic bag, box all ripped so too the wrappin...
Good service and price.
...
Fast dispatch and delivery of good
Fast dispatch and delivery of good. I has a really bad experience with another online shop Solebox :-(...
Great products and sales but pay tax if shipped overseas
The array of products and sales prices were great. I stocked up on a bunch of things at a great price. However I received an email from DHL stating th...
Came early all what I hoped for would…
Came early all what I h...
Great site to buy off
...
I can't praise your service enough
I can't praise your service enough. The speed of the delivery was excellent and the New...
Good service all round.
Good price, fast delivery. It's my second purc...
Conclusion
Customer feedback for 18montrose emphasises fast dispatch, frequent next‑day deliveries and competitive pricing, which many shoppers cite as reasons for repeat purchases. Product remarks are mostly positive for branded items, though a small number of orders arrived damaged or were supplied incorrectly. Communication is inconsistent: some customers report prompt refunds and apologetic staff, while others encountered unresponsive support or unclear customs charges for international shipments. Prospective buyers should weigh the generally fast fulfilment and pricing against occasional issues with packaging, courier reliability and customer contact clarity when ordering internationally.