Customer feedback for 18montrose emphasises fast dispatch, frequent next‑day deliveries and competitive pricing, which many shoppers cite as reasons for repeat purchases. Product remarks are mostly positive for branded items, though a small number of orders arrived damaged or were supplied incorrectly. Communication is inconsistent: some customers report prompt refunds and apologetic staff, while others encountered unresponsive support or unclear customs charges for international shipments. Prospective buyers should weigh the generally fast fulfilment and pricing against occasional issues with packaging, courier reliability and customer contact clarity when ordering internationally.
Examples from available reviews (Oct 2017 – Feb 2026).
Shop praised for quality and website, but they received incorrect shirts.
“Instead all the shirts were long sleeves.”
Parcel arrived damaged, shoes appeared used, and customer service unresponsive.
“shoes don't even look new”
Unable to contact the company and live chat was not working.
“there’s no email address nor phone no and the live chat is not working”
Expedited delivery arrived sooner than expected and product priced well.
“Paid for expedited delivery and it came even sooner than I expected.”
Many reviews praise fast dispatch and rapid delivery; a minority report missed next‑day promises or courier failures affecting fulfilment.
Several customers highlight competitive prices and attractive sales; a few note delivery charges or unexpected taxes increasing total cost.
Multiple reviewers describe a clear, straightforward website and easy checkout; a small number report problems contacting support or a broken live chat.
Most mentions refer to branded, good‑quality items; isolated reports describe wrong items shipped or parcels arriving damaged or inadequately packaged.
Feedback is mixed: some praise prompt refunds and apologetic staff, while several reviews report unresponsive customer service and unclear customs information.
Overall impressions are largely positive with frequent repeat customers; negative cases centre on delivery, packaging condition and customer contact failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Good price and timely delivery but delivery fee felt slightly overpriced.
“Slightly over priced delivery.at £6.99”
Order expected Sunday arrived on Saturday, excellent service.
“Great service ordered Friday night was expected Sunday but came on Saturday ! So can't complain!”
Reviewer describes the service as fast and efficient overall.
“Fast and efficient”
Long-term customer reports flawless ordering and delivery experience.
“Been buying in 18 for ages now and from ordering and delivering has been flawless!”
Received exactly the ordered item at a good price and quickly.
“Exactly what I ordered at at good price and quickly delivered”
Great service and rapid delivery; reviewer suggests free shipping would help.
“Great service and rapid delivery!”
Returned item but refund not received and customer service unresponsive.
“Returned an Item got the cancellation email etc, the money has not been sent to my account.”
Delivery was quick according to the reviewer.
“Quick delivery”
Lovely trainers and super fast delivery; reviewer highly recommends the site.
“Lovely trainers. Super fast delivery, ordered Saturday and got them Monday.”
Paid for next-day delivery but parcel was lost and now out of stock.
“the parcel was “lost” by the courier (pinched?) and now out of stock”
Next day delivery paid for but tracking showed delay; service misleading.
“POOR SERVICE AND VERY MISLEADING”
Very fast delivery and a high-quality sweatshirt.
“Great shopping experience”
Reviewer praises the products and service quality.
“Great Products and Service”
Expedited delivery arrived sooner than expected and product priced well.
“Paid for expedited delivery and it came even sooner than I expected.”
Paid for next-day delivery but courier failed to deliver.
“Last couple of orders I have included next day delivery only to be let down by the courier even though still being charged for”
Ordered Sunday and received the item on Monday as described.
“Great price, ordered Sunday and received as described on Monday.”
Unable to contact the company and live chat was not working.
“there’s no email address nor phone no and the live chat is not working”
Reviewer experienced fast delivery for their order.
“Fast delivery”
Reviewer had a very good purchase experience.
“Very good experience for the purchase”
Stocks favourite brands and ships orders almost immediately.
“Stocks some of my favourite brands, ship almost immediately - what’s not to like?”
Often offers next day delivery even with standard shipping.
“Next day delivery most of the times even when you pay standard delivery.”
Fast careful shipping and quick, hassle-free refund after cancellation.
“Fast and careful shipping.”
Order placed yesterday arrived the next morning; excellent service.
“Ordered yesterday received this morning! Can’t ask for a better service.”
Parcel arrived damaged, shoes appeared used, and customer service unresponsive.
“shoes don't even look new”
Good service and reasonable price.
“Good service and price.”
Fast dispatch and smooth transaction compared to another shop.
“Fast dispatch and delivery of good. I has a really bad experience with another online shop Solebox :-(”
Great products and prices but overseas customers must pay taxes.
“I received an email from DHL stating that I had to pay the taxes on my purchase.”
Item arrived early and met the reviewer's expectations.
“Came early all what I hoped for would buy again”
Reviewer says it's a great site to buy from.
“Great site to buy off”
Excellent delivery speed and superb New Balance trainers at a great price.
“The speed of the delivery was excellent and the New Balance Trainers are superb”
Good price and fast delivery; second purchase was impressive.
“Good price, fast delivery. It's my second purchase with them and I've been impressed so far.”
Return refused for unworn shoes and customer service unhelpful.
“they refused to accept them, even though they were unworn and in the original packaging.”
Sneakers arrived with destroyed shoe box; customer paid $60 return shipping.
“shipped me sneakers in a bag and the shoe box was completely destroyed.”
Large order placed but no confirmation, tracking, or email responses.
“Made a big order and no confirmation email or tracking number. Does not respond to any emails.”
My small shop has grown tremendously over the last one year. I have had new customers everyday because of the quality, unique and wide selection of men 's wear at reasonable prices. This has been possible because 18montrose has been my partner. Their websites are clear, straightforward and choosing the right items has always been easy. The mode of payments are efficient thus no delays in order processing and delivery. Two weeks ago I ordered two dozen assorted VIVIENE WESTOOD Contrasting Collar Polo Shirts and VIVIENNE WESTWOOD Long Sleeved Polo Shirts but they did not supply as ordered. Instead all the shirts were long sleeves. It was somehow disappointing though I kept them for my customers. However, I made sure I alerted the customer care rep who was very apologetic and promised that his team would be very keen on details.
Numerous orders cancelled without reason, common occurrence reported.
“Numerous orders cancelled with no reason given”
Great quality Ten C items at a very good price and service.
“Great quality items from Ten C at a really good price.”
Paid 25% and saved nearly £120 on Paul Pogba boots.
“Paid 25% for a pair of Paul Pogba Football boots saving nearly £120”
Staff went out of their way to ensure a perfect fit for shoes.
“the staff went out of their way to make sure I got a perfect fit.”
Great shoes, easy-to-use website, and quick delivery.
“Great shoes, easy to use website and quick delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
18montrose is a UK-based online retailer specialising in branded footwear and apparel. The business operates an e-commerce website that sells multiple fashion labels and offers domestic and international shipping options.