Reviews Analysed
21
We Collect & Analyse Reviews
18montrose
Experiences & Reviews
18montrose is a UK-based online retailer specialising in branded footwear and apparel. The business operates an e-commerce website that sells multiple fashion labels and offers domestic and international shipping options.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Many reviews praise fast dispatch and rapid delivery; a minority report missed next‑day promises or courier failures affecting fulfilment.
Share
Strong
26%
💰
Value for money
Several customers highlight competitive prices and attractive sales; a few note delivery charges or unexpected taxes increasing total cost.
Share
Strong
13%
⚡
User experience
Multiple reviewers describe a clear, straightforward website and easy checkout; a small number report problems contacting support or a broken live chat.
Share
Strong
9%
🔧
Product quality
Most mentions refer to branded, good‑quality items; isolated reports describe wrong items shipped or parcels arriving damaged or inadequately packaged.
Share
Strong
12%
📞
Communication
Feedback is mixed: some praise prompt refunds and apologetic staff, while several reviews report unresponsive customer service and unclear customs information.
Share
Weak
9%
⭐
Overall experience
Overall impressions are largely positive with frequent repeat customers; negative cases centre on delivery, packaging condition and customer contact failures.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
POLO SHIRTS
"My small shop has grown tremendously over the last one year. I have had new customers everyday because of the quality, unique and wide selection of men 's wear at reasonable prices. This has been possible because 18montrose has been my partner. Their websites are clear, straightforward and choosing the right items has always been easy. The mode of payments are efficient thus no delays in order processing and delivery. Two weeks ago I ordered two dozen assorted VIVIENE WESTOOD Contrasting Collar Polo Shirts and VIVIENNE WESTWOOD Long Sleeved Polo Shirts but they did not supply as ordered. Instead all the shirts were long sleeves. It was somehow disappointing though I kept them for my customers. However, I made sure I alerted the customer care rep who was very apologetic and promised that his team would be very keen on details."
Jackson Harley
Collected.reviews
Dec 01, 2021
Featured for: Detailed mixed service and product
Parcel arrived looking like it had been…
"Parcel arrived looking like it had been passed from pillar to post, no protection just a shoe box in a plastic bag, box all ripped so too the wrappin..."
Rick Crackaway
Trustpilot
Sep 30, 2025
Featured for: Damaged parcel and no response
I have bought many items from this…
"I have bought many items from this company most of them without issue but this time I needed to change something but that’s im..."
John Smith
Trustpilot
Sep 30, 2025
Featured for: Unable to contact customer service
Good price and fast delivery
"Paid for expedited delivery and it came even sooner than I expected. Clearly working hard to process and..."
LJP
Trustpilot
Sep 30, 2025
Featured for: Good price and fast delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
d
david last
trustpilot.com
Sep 30, 2025
Great shopping experience
Great shopping experience, ordered on Sat morning delivered on Sun morning even though I selec...
l
lee dawkins
trustpilot.com
Sep 30, 2025
Great Products and Service
...
L
LJP
trustpilot.com
Sep 30, 2025
Good price and fast delivery
Paid for expedited delivery and it came even sooner than I expected. Clearly working hard to process and...
C
Customer
trustpilot.com
Sep 30, 2025
Last couple of orders I have included…
Last couple of orders I have included next day delivery only to...
D
Dick Wad
trustpilot.com
Sep 30, 2025
Speedy delivery
Great price, ordered Sunday and received as descr...
J
John Smith
trustpilot.com
Sep 30, 2025
I have bought many items from this…
I have bought many items from this company most of them without issue but this time I needed to change something but that’s im...
J
John Olsen
trustpilot.com
Sep 30, 2025
Fast delivery
...
B
Bingqiang LIU
trustpilot.com
Sep 30, 2025
Nice purchase experience
Very good experien...
N
Neil Quigley
trustpilot.com
Sep 30, 2025
Stocks some of my favourite brands
Stocks some of my favourite brands, ship a...
M
Mr Joe Essential
trustpilot.com
Sep 30, 2025
One my favourites stores to shop from
One my favourites stores to shop from. Next day deliver...
A
Alain Hostaux
trustpilot.com
Sep 30, 2025
Fast and careful shipping
Fast and careful shipping. Perfect after-sales service following a first ord...
M
Mr hayward
trustpilot.com
Sep 30, 2025
Ordered yesterday received this…
Ordered yesterday received this morning! Ca...
R
Rick Crackaway
trustpilot.com
Sep 30, 2025
Parcel arrived looking like it had been…
Parcel arrived looking like it had been passed from pillar to post, no protection just a shoe box in a plastic bag, box all ripped so too the wrappin...
c
customer
trustpilot.com
Sep 30, 2025
Good service and price.
...
S
Stefanos Dionysiou
trustpilot.com
Sep 30, 2025
Fast dispatch and delivery of good
Fast dispatch and delivery of good. I has a really bad experience with another online shop Solebox :-(...
I
Ian Flaxman
trustpilot.com
Sep 30, 2025
Great products and sales but pay tax if shipped overseas
The array of products and sales prices were great. I stocked up on a bunch of things at a great price. However I received an email from DHL stating th...
D
David Abadom
trustpilot.com
Sep 30, 2025
Came early all what I hoped for would…
Came early all what I h...
G
Gary Burrows
trustpilot.com
Sep 30, 2025
Great site to buy off
...
A
ALAN CASTLEDINE
trustpilot.com
Sep 30, 2025
I can't praise your service enough
I can't praise your service enough. The speed of the delivery was excellent and the New...
V
Valued Customer
trustpilot.com
Sep 30, 2025
Good service all round.
Good price, fast delivery. It's my second purc...
Conclusion
Customer feedback for 18montrose emphasises fast dispatch, frequent next‑day deliveries and competitive pricing, which many shoppers cite as reasons for repeat purchases. Product remarks are mostly positive for branded items, though a small number of orders arrived damaged or were supplied incorrectly. Communication is inconsistent: some customers report prompt refunds and apologetic staff, while others encountered unresponsive support or unclear customs charges for international shipments. Prospective buyers should weigh the generally fast fulfilment and pricing against occasional issues with packaging, courier reliability and customer contact clarity when ordering internationally.