Many reviewers highlight low prices, fast quotes, and a simple, no-fuss website. Several mention friendly, helpful staff and an easy setup. A clear group describes payment problems that were not fixed, cancelled transactions, and unwanted marketing calls. Ratings split sharply between strong recommendations and serious complaints.
Examples from available reviews (Jun 2025 – Mar 2026).
Received a great price and quick quote.
“Your price was great and I got my qoute right away”
Great service with friendly staff and clear, easy process.
“Great service and very friendly staff.”
Agreed price changed after deposit and refund still not received.
“I’m still waiting for my £129 deposit”
Provided details and then received many unsolicited calls and texts.
“These are data farmers, don't even give them your information”
Many reviews describe staff as clear, friendly, and quick to help with policies. Others report major service problems, including blocked payments, third-party charges, and refunds that never get resolved. Positive service feedback shows up often, while payment disputes also repeat across separate reviews.
Reviewers often point to competitive prices and being able to find useful cover quickly. A smaller number say quotes came in higher than expected or prices changed after a deposit was paid. Most comments praise value, though pricing complaints appear more than once.
Reviewers regularly mention an easy website and fast online quotes. A few want more online application features or say the process felt pointless. Usability praise is common, and direct criticism is limited.
Several reviewers say they found suitable cover and straightforward policy options. A minority report the wrong premium being applied or unexpected premium increases. Product feedback is mostly positive, while premium-error complaints recur.
Many reviews describe intrusive follow-up calls, pushy sales contact, and confusing call-centre conversations. One review names a helpful individual agent, suggesting mixed experiences. Complaints about unsolicited contact and unclear explanations come up repeatedly.
Many customers recommend the service for its price, speed, and ease. A contrasting group calls it a scam and reports poor refunds and payment issues. Overall, reviews show a clear divide between high satisfaction and strong dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Reviews (15) · Trustpilot (9) · Quotes shortened · As of: March 2026
Received a great price and quick quote.
“Your price was great and I got my qoute right away”
Found suitable quotes at good price and cover.
“Can always find the right quote at a good price and cover”
Reviewer says this is the worst company they have dealt with.
“The worst company I ever deal with.....”
Reviewer very happy with the service they received from company.
“I'm very happy with the service I received from the van insurance company”
Great service with friendly staff and clear, easy process.
“Great service and very friendly staff.”
Renewal produced a great price and reviewer would recommend.
“they got me a great price”
Helpful staff named Graham and responsive phone support available.
“graham was most helpful”
Website is good and reviewer found it helpful.
“Very good website and helpful”
Company blocked payment and allegedly discriminated against disabled drivers.
“block the payment and discriminate against disabled drivers”
Agreed price changed after deposit and refund still not received.
“I’m still waiting for my £129 deposit”
Provided details and then received many unsolicited calls and texts.
“These are data farmers, don't even give them your information”
Received an extremely high quote and immediate verification call; called it a scam.
“this site is a SCAM”
Quotes changed unpredictably and call centre could not resolve pricing discrepancies.
“Makes you think the first quote is a bait.”
Sent an early renewal request leading to unnecessary renewal and time wasted.
“EARLY RENEWAL SCAM”
Third-party took money, increased premium, and refund remains outstanding.
“Nova direct took £500 off me”
Difficult to speak to agents; call centre staff hard to understand.
“Indian call centre, hard to understand when they talk really fast.”
Pushy sales call insisted on confirming details and overcharged quote.
“Their cheapest quote was £80 more than I had from another source.”
Good all-round service and quite easy to use.
“GOOD ALl ROUND SERVICE, QUITE EASY TO USE THANKS.”
Easy webpage and great service for setting up insurance.
“easy web page no problem setting insurance up”
Incorrect claim assignment led to extra premium and no refund received.
“to this day I’m yet to hear from them with a refund of the differences.”
Reviewer found the process pointless.
“What a pointless thing to do🤣”
Good choice of options and a good price; reviewer pleased.
“Excellent options to choose from and good price, very pleased thank you”
Application should be updated to allow online application and reduce complexity.
“apply for insurance you could apply online”
Helped find the cheapest insurance in seconds, saving lots of time.
“Helped me find the cheapest insurance in seconds”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Van Insurer arranges van insurance for private and business van owners in the UK. It offers online quote tools and a customer service phone line for setting up and renewing policies. It works with multiple UK insurers to place cover, including third-party and comprehensive van policies. The site also posts policy documents and contact details for claims and customer support.