Reviews Analysed
9
We Collect & Analyse Reviews
The Van Insurer
Experiences & Reviews
The Van Insurer is a UK-based insurance broker that specialises in arranging van insurance policies. It typically offers online quote tools, renewal communications and acts as an intermediary between customers and multiple underwriters or third-party brokers. Consumers searching reviews for The Van Insurer commonly look for information on quoting accuracy, customer service and how the broker handles renewals, cancellations and refunds.
Overview & Key Metrics
Positive Sentiment
0%
Latest Review
17d
Overall Rating
1.0
Our Analysis
🎯
Service quality
Multiple reviews describe poor service handling: blocked payments, withheld deposits, and partnerships with firms customers call 'scam', leading to complaints about refunds and partner conduct.
Share
Weak
21%
💰
Value for money
Reviewers report inconsistent or rising premiums: quoted prices later increased, admin fees added, and customers saying quoted deals were more expensive than alternatives.
Share
Weak
15%
⚡
User experience
Users report confusing quoting and renewal flows: inconsistent quote references, prices changing between attempts, long calls and processes described as time-consuming or misleading.
Share
Weak
15%
🔧
Product quality
There is little to no direct feedback about the cover quality or claims handling of the insurance products themselves in these reviews.
Share
Mixed
0%
📞
Communication
Many reviews complain about unsolicited or pushy calls, difficult-to-understand call-centre interactions, and early renewal communications that caused confusion.
Share
Weak
24%
⭐
Overall experience
Overall impressions in these reviews are negative, with multiple customers advising others to avoid the service and describing their experience as a waste of time.
Share
Weak
26%
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (September 2025).
Total ripp off merchants
"Totally a con ,agree a price then take a deposit then tell you to contact the helpline to validate your details or cover would become void, called the..."
Alan Roberts
Trustpilot
Sep 30, 2025
Featured for: Deposit withheld, quote increased unexpectedly
Data farmers who sell your data within seconds
"I put in my details for a quote, specified that I didn't want to be contacted, had a phone call within 60 seconds of the quote going through...."
ben l
Trustpilot
Sep 30, 2025
Featured for: Immediate unsolicited calls after quote
Total waste of time. Avoid.
"No idea where to start, it's that time to search for a better renewal price, have to do it each year as every company ups their price on auto renewal...."
Alan jones
Trustpilot
Sep 30, 2025
Featured for: Inconsistent quotes and lengthy call
Avoid at all costs
"Avoid at all costs. They work with scam companies. Nova direct took £500 off me, made up a reason to increase my premium, charged me a hefty amou..."
Tom's Drum Shop
Trustpilot
Sep 30, 2025
Featured for: Third-party charge, refund delay, ombudsman
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 9 reviews
All Customer Reviews
Sources: Trustpilot (9) · Quotes shortened · As of: September 2025
M
Mr Harry Mc Garratt
trustpilot.com
Sep 30, 2025
The evil companies is a evil shame that…
The evil companies is a evil shame that a disabled customers trust to Make payment the ev...
A
Alan Roberts
trustpilot.com
Sep 30, 2025
Total ripp off merchants
Totally a con ,agree a price then take a deposit then tell you to contact the helpline to validate your details or cover would become void, called the...
b
ben l
trustpilot.com
Sep 30, 2025
Data farmers who sell your data within seconds
I put in my details for a quote, specified that I didn't want to be contacted, had a phone call within 60 seconds of the quote going through....
M
Malcolm
trustpilot.com
Sep 30, 2025
Total waste of time
Total waste of time! Spent 15minutes infilling inside leg measurement and get a quote up of £7182.00 and IMMEDIATE call...
A
Alan jones
trustpilot.com
Sep 30, 2025
Total waste of time. Avoid.
No idea where to start, it's that time to search for a better renewal price, have to do it each year as every company ups their price on auto renewal....
S
Stu
trustpilot.com
Sep 30, 2025
EARLY RENEWAL SCAM
The Van Insurer sent out a request early informing me my insurance was due a month earlier than it actually was. I renewed for that date before realis...
T
Tom's Drum Shop
trustpilot.com
Sep 30, 2025
Avoid at all costs
Avoid at all costs. They work with scam companies. Nova direct took £500 off me, made up a reason to increase my premium, charged me a hefty amou...
D
Dean Grayson
trustpilot.com
Sep 30, 2025
Impossible to deal with
Really hard to talk to someone to ammend anything. Indian call centre, hard to understand when they...
O
OnLineBuyer
trustpilot.com
Sep 30, 2025
Very pushy and slavering to get your business.
I had just filled in a quote request and was still on line when a pushy woman phoned me and insisted that we go through all the details so that she co...
Conclusion
Reviews in this sample consistently flag problems with how The Van Insurer handles quoting, renewals and third‑party relationships. Common reports include unsolicited or pushy sales calls, quotes that change or disappear between attempts, and problems obtaining refunds or deposits. Several reviewers describe contacting their card issuer or the Financial Ombudsman Service after unresolved disputes. If you choose to obtain a quote, keep detailed records (quote references, timestamps and correspondence), verify quotes against other providers and monitor bank or card transactions for timely refunds.