Reviews Analysed
21
We Collect & Analyse Reviews
The AA
Experiences & Reviews
The AA (Automobile Association) is a long‑established UK motoring organisation that offers breakdown cover, roadside assistance, vehicle recovery and a range of member services including insurance and route planning. Its services typically include patrols that attend breakdowns, on‑site repairs, and towing to garages when necessary. People searching reviews about The AA commonly look for information on response times, patrol competence, membership benefits and claims handling.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
14d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Most reviews highlight quick arrival, polite and knowledgeable patrols and effective roadside repairs; one review noted a problem with tools/training for wheel‑nut removal.
Share
Strong
39%
💰
Value for money
Mentions of price or discounts are rare; one reviewer cited a one‑third sale and bundled benefits, but there is limited evidence on overall value perception.
Share
Mixed
2%
⚡
User experience
Few reviewers comment on the buying experience: one described the website and purchase process as straightforward, another noted adding parts and labour after contact.
Share
Mixed
4%
🔧
Product quality
Several reviews describe successful fixes, tows and resolved breakdowns; one review raised a technical concern about wheel‑nut removal and equipment.
Share
Strong
9%
📞
Communication
A small set of reviews specifically praise clear updates, reassurance and on‑time scheduling from patrols; most reviews do not comment on communications.
Share
Mixed
7%
⭐
Overall experience
Overall feedback is positive: many reviewers report satisfaction, quick rescues and willingness to recommend, while a single review reports a skills/tools concern.
Share
Strong
39%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Title: A Positive Experience with The AA's Breakdown Cover
"I recently purchased breakdown cover from The AA and I have to say that my experience was excellent. Their website is easy to use and navigate, making it simple for me to find the right package for my needs. The process of purchasing was very straightforward and the savings were great, as they had a sale which allowed me to save one-third on breakdown cover when adding At Home, National Recovery or Onward Travel. Once I became an AA member, I found their services extremely helpful. They offered various benefits like car insurance, home insurance, route planner service and loans which can be accessed from the same account. Whenever I needed assistance with my vehicle (which happened only once thankfully), their customer support team was quick to respond and get someone out to me in no time at all. Overall, I highly recommend The AA as their commitment towards customers satisfaction reflects in every interaction you make with them."
Kobe
Collected.reviews
Oct 02, 2022
Featured for: Website, savings and prompt support
A bit more training on wheel nut…
"A bit more training on wheel nut removal and th..."
Mr Gray
Trustpilot
Sep 30, 2025
Featured for: Critique on technician tools and training
Quick, efficient, friendly engineer. Made a stressful experience easy to deal with.
"The AA engineer arrived quickly and was able to fix the problem quickly. He wa..."
K G
Trustpilot
Sep 30, 2025
Featured for: Quick efficient friendly engineer example
Brilliant, 5 ⭐️ for Sean
"AA arrived quickly, Sean the mechanic was really friendly and helpful, he quickly..."
EB
Trustpilot
Sep 30, 2025
Featured for: Mechanic identified issue and towed
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
Professional
Professional, knowle...
i
ian flint
trustpilot.com
Sep 30, 2025
Superb service
The AA patrols that helped me have all been very reassuring, knowledgeable and patient...
l
lynn whittington
trustpilot.com
Sep 30, 2025
Didn’t have to wait long thank you AA…
Didn’t have to wait long thank you AA 😁. AA man ver...
R
ROBERT CROXTON
trustpilot.com
Sep 30, 2025
The AA are exceptional at there…
The AA are exceptional...
s
stefan king
trustpilot.com
Sep 30, 2025
David was very Friendly rite on time…
David was very Friendly rite on time after tal...
R
Roderick Davies
trustpilot.com
Sep 30, 2025
All good !
All good ! Helpf...
M
Mr Steve Noon
trustpilot.com
Sep 30, 2025
Excellent
Excellent, knowledgeable and caring service was given to me durin...
G
Guest
trustpilot.com
Sep 30, 2025
Quick rescue
Quick rescue. Very polite...
M
Mr James
trustpilot.com
Sep 30, 2025
Super fast response got me home safely
Super fast response...
E
EB
trustpilot.com
Sep 30, 2025
Brilliant, 5 ⭐️ for Sean
AA arrived quickly, Sean the mechanic was really friendly and helpful, he quickly...
K
K G
trustpilot.com
Sep 30, 2025
Quick, efficient, friendly engineer. Made a stressful experience easy to deal with.
The AA engineer arrived quickly and was able to fix the problem quickly. He wa...
M
Michael
trustpilot.com
Sep 30, 2025
I have been using AA for 8 years and…
I have been using AA for 8 years and they have never let me down wi...
C
Cynthia
trustpilot.com
Sep 30, 2025
Good service
...
M
MichaeL
trustpilot.com
Sep 30, 2025
Have used the AA three times in the…
Have used the AA three times in the last two years (older car) and each time they...
M
Mr Gray
trustpilot.com
Sep 30, 2025
A bit more training on wheel nut…
A bit more training on wheel nut removal and th...
W
Wayne
trustpilot.com
Sep 30, 2025
Quick friendly
Quick friendly. Keep you informed o...
M
Mrs Fiona Phillips
trustpilot.com
Sep 30, 2025
Great service
Sam arrived at the early allotted time, as charming, knowle...
N
No name available
trustpilot.com
Sep 30, 2025
Excellent service.
...
J
Janine
trustpilot.com
Sep 30, 2025
Second time we’ve had to use the AA and…
Second time we’ve had to use the AA and both times I’ve bee...
l
leslie thorn
trustpilot.com
Sep 30, 2025
Great service and a very friendly…
Great service and a very f...
Conclusion
Reviews in this sample mainly describe fast, courteous roadside assistance and effective problem resolution, with many reviewers saying they were back on the road quickly. One review highlights a one‑off discount and bundled member benefits, but price or long‑term value is infrequently discussed. A single negative comment points to a technician skills/tools issue (wheel‑nut removal), suggesting occasional operational limits on certain repairs. If quick response and helpful patrols are your priority, reviewers commonly report those outcomes; consider checking cover options for parts and labour and read package terms before joining.