Reviews Analysed
21
We Collect & Analyse Reviews
Switched On Insurance
Experiences & Reviews
Switched On Insurance is an insurance provider that sells consumer policies via an online platform. People researching reviews should verify available policy types, coverage limits, excesses, billing frequency and claims procedures on the insurer’s official site before purchase.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers commonly report helpful, polite staff and prompt problem resolution, though a few describe billing or servicing errors.
Share
Mixed
7%
💰
Value for money
Many reviews describe competitive pricing, clear quotes and perceived good cover for the price, with users citing affordability.
Share
Strong
23%
⚡
User experience
Most reviewers highlight a quick, straightforward online application and an easy-to-navigate website or simple quote process.
Share
Strong
40%
🔧
Product quality
Customers reference specific cover elements (holiday, medical, gadget features) and generally describe the policy cover as adequate.
Share
Strong
14%
📞
Communication
Many note polite, efficient contact when needed; a minority report slow refunds or communication delays around billing.
Share
Mixed
7%
⭐
Overall experience
Overall impressions are positive for ease of purchase and value, though isolated billing problems reduced satisfaction for some.
Share
Strong
9%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
"Switched On Insurance is an excellent provider of gadget insurance with impressive features at low cost. I had the pleasure of acquiring their services last month, and so far, I am thoroughly impressed. One significant advantage Switched On Insurance offers is pricing. Subscription-based models make it very affordable to own comprehensive coverage for all your gadgets without breaking the bank! Plus, there are no hidden costs – everything was transparent right from the beginning. The second strength that stands out is their service level. The company has a customer-first approach that makes you feel valued from day one! Whenever I've called or emailed them with any questions or issues, they're always quick to respond in a helpful and professional manner. They make every effort to resolve problems quickly, which adds value to my time as well! Lastly, unlimited claims on all devices for more than 12 months demonstrate Switched On Insurance's confidence in its product; this feature speaks volumes about how reliable it can be when selecting valuable insurance coverages."
John Feest
Collected.reviews
Feb 26, 2023
Featured for: Mentions price, service, claims, communication
Quick easy process
"..."
Jacky Trim
Trustpilot
Sep 30, 2025
Featured for: Quick, easy purchase process
Good Emergency Medical Expenses covered…
"Good Emergency Medical Expenses covered over 70s and..."
jagjivan master
Trustpilot
Sep 30, 2025
Featured for: Specifies cover details for medical emergencies
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs Barlow
trustpilot.com
Sep 30, 2025
Very straightforward to obtain
Very straightfo...
D
Dawn
trustpilot.com
Sep 30, 2025
Easy to use and great cover for price
Easy to use and gr...
J
Jacky Trim
trustpilot.com
Sep 30, 2025
Quick easy process
...
S
Susan Faulkner
trustpilot.com
Sep 30, 2025
That was so quick and easy to do…
That was so quick and easy to...
P
Peter
trustpilot.com
Sep 30, 2025
Straight forward and easy to get the…
Straight forward and...
M
Mark Wain
trustpilot.com
Sep 30, 2025
Last minute policy sorted quickly
Easy straight forward proce...
M
Michael Milligan
trustpilot.com
Sep 30, 2025
Straightforward and fair price
Straightforward...
R
Rosemary Hobson
trustpilot.com
Sep 30, 2025
It was made easy to understand
It was made easy to understand, very happy with...
j
jagjivan master
trustpilot.com
Sep 30, 2025
Good Emergency Medical Expenses covered…
Good Emergency Medical Expenses covered over 70s and...
w
william richardson
trustpilot.com
Sep 30, 2025
Fabulous quote and speedy form filling
Fabulous quote and...
D
Daniel Coubry
trustpilot.com
Sep 30, 2025
Good level of cover and good price
Good level of cov...
K
Kathryn
trustpilot.com
Sep 30, 2025
scammy
took the whole yearly amount when i had asked for monthly direct debit making me...
J
Julie Newman
trustpilot.com
Sep 30, 2025
Efficiency
If I have ever had to make contact I have been impressed w...
J
Julia Hayward
trustpilot.com
Sep 30, 2025
Very easy website to navigate
...
P
Peter hamblin
trustpilot.com
Sep 30, 2025
Travel assurance cover
Simple Very reasona...
M
Mary
trustpilot.com
Sep 30, 2025
Easy to use and very competitive
Easy to use and...
S
Sheila Cooper
trustpilot.com
Sep 30, 2025
Easy application and good prices
Easy application...
L
Len Whalin
trustpilot.com
Sep 30, 2025
Good values for policy cost and very…
Good values for policy cost and ver...
K
Kelsall
trustpilot.com
Sep 30, 2025
Can’t really say as we didn’t have to…
Can’t really say as we didn’t have to...
T
Terry
trustpilot.com
Sep 30, 2025
Very good and quick
...
Conclusion
Reviews largely emphasise a fast, straightforward online purchase process and competitive pricing, with multiple reviewers noting easy navigation and clear quotes. Policy cover is frequently described as suitable for holiday, medical or gadget needs, with several customers highlighting specific cover elements. Communication and customer service are usually reported as polite and efficient, but an isolated billing/charging issue and refund delay was reported and affected overall satisfaction. Before buying, check payment frequency (monthly vs annual), billing terms and the claims process, and confirm specific cover limits relevant to your needs.