Reviewers often mention fast purchases or claims and staff who respond quickly. Many highlight clear, patient communication from named advisors. A smaller group describes denied claims, disputes over cover, and disappointment after paying. Price opinions are mixed, with some pointing to strong savings and others to higher renewals or large excesses.
Examples from available reviews (Sep 2025 – Mar 2026).
Claim handled swiftly by William, reimbursed within 24 hours.
“I was reimbursed within 24 hours!”
Theft claim rejected despite extensive evidence, causing significant stress.
“Sundays rejected my bike theft claim after my house was broken into”
Quote process overly burdensome with too many questions; excess considered too high.
“too many questions, I do not know when my bike brand was designed!!!”
Ethan communicated policy details clearly and professionally; competitive pricing.
“Great communication from Ethan”
Many reviews describe quick claim decisions, fast reimbursements, and one-to-one help from specific agents. Several name staff who steered the claim through and arranged replacements. A clear minority reports major service breakdowns, including claims that support stopped after payment and that claims were rejected repeatedly.
Many customers point to competitive premiums and clear savings compared with earlier policies. Some say renewals cost more or that excess levels reduce the value. Fewer reviews complain about poor value or cancellations, but those comments are strongly phrased.
Reviewers often say sign-up was quick online and policy documents arrived straight away by email. A small group found the quote journey too intrusive, with too many detailed questions. A few also mention that short-term or overseas cover was handled without fuss.
Several reviews mention successful theft and battery claims, including replacement bikes and rapid payouts. Some negative reviews describe claims turned down as wear and tear or due to disagreement over what the policy covers. These disputes mainly involve mechanical or motor issues, not buying or signing up.
Feedback repeatedly highlights clear, patient, fast replies by phone and email. Reviewers mention renewal reminders, follow-up messages, and tailored explanations of cover. Reports of communication problems are uncommon.
Experiences split sharply: many five-star reviews focus on speed and support, while several one-star reviews describe refused claims and weak help after purchase. Satisfaction varies widely depending on claim results and renewal pricing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Cancelled policy due to poor value and uncompromising premiums.
“Bike was only worth £200 and if I ever made a claim, I'd have to fork out £100”
Philip provided clear, patient guidance through the process.
“Philip provided clear and patient guidance through the process.”
Ethan communicated policy details clearly and professionally; competitive pricing.
“Great communication from Ethan”
Courteous, patient advice; questions clearly answered leading to purchase.
“Courteous, patient and clear advice.”
Reviewer alleges insurer refused to help after taking payment, despite policy coverage.
“there refusal to help me after the fact they took money from me”
The insurance was sorted very quickly for me.
“The insurance was sorted very quickly”
Received good advice and a good price.
“Good advice good price exellent”
Helpful contact about renewal resolved queries quickly.
“Contacted me about my cyxle insurance renewal very helpful”
Extremely helpful and accommodating; queries responded to promptly, price matched.
“They even price matched for us.”
Professional phone service and quick insurance purchase provided peace of mind.
“insurance taken out very, very quickly”
Timely service with reasonable information requests and quick settlement.
“their requests for information about the theft reasonable and settlement quick.”
After theft, Laure handled claim brilliantly and provided a new bike.
“you dealt with my problem brilliantly and a brand new bike”
Great customer service provided by the company.
“Great customer service”
Helpful, friendly service; reviewer glad they chose Sundays Insurance.
“Very helpful and very friendly excellent service”
Provides peace of mind when leaving bike locked during work.
“Peace of mind when leaving my bike locked up all day whilst at work”
Easy setup with good communication and friendly, helpful service.
“Easy to setup and and no problems”
Covers needs at a good price, though renewal cost increased.
“2nd year renewal is more expensive though.”
Successful theft claim processed quickly; Laure kept reviewer updated.
“once confirmed had money in my account next working day”
Efficient, compassionate claim handling and easy sign-up with reasonable premiums.
“they were efficient in processing my claim”
Quote process overly burdensome with too many questions; excess considered too high.
“too many questions, I do not know when my bike brand was designed!!!”
Helpful follow-up calls and notifications ensured timely policy continuation.
“helpful follow up notifications and phone calls”
Agent clarified renewal policy and adjusted cover for new bikes.
“helped a lot in clarifying the position and setting up a altered policy”
Claim handled swiftly by William, reimbursed within 24 hours.
“I was reimbursed within 24 hours!”
Provided clear information and even covered taxi home.
“gives all relevant details and even covers for taxi back home”
Friendly, responsive service when buying policy and fair price.
“replies to mails the same day”
Prompt, polite personalised response about adding Personal Injury cover.
“Prompt, polite and fully personalised response to my query about adding Persinal Injury Cover.”
Claim for e-bike motor replacement was denied as 'wear and tear'.
“They denied my case saying “it was wear and tear problem”.”
Process or information was transparent and straightforward.
“Transparent. Straightforward.”
Theft claim rejected despite extensive evidence, causing significant stress.
“Sundays rejected my bike theft claim after my house was broken into”
Claims for bike and battery theft were handled transparently and efficiently.
“the claims process was extremely transparent and efficient.”
Outstanding, responsive service during e-bike theft claims, especially Laure.
“every call, email, and question was responded to immediately”
Adding a bike kept temporarily in France was simple and reasonably priced.
“the process was simple and the cost was reasonable.”
Quick online sign-up with clear policy documents and immediate emails.
“All the documents were sent through immediately via email”
Simple sign-up and great price from Evan’s Bikes, gives confidence.
“So far a simple process with a great price”
Stolen e-bike claim handled quickly; required substantial documentation.
“They purchased a new bike for me from a retailer of my choice”
Laure provided clear, sympathetic guidance throughout the claims process.
“Laure was fantastic at explaining all the steps”
Quick, simple claim process without onerous forms.
“Quick, simple, no onerous forms to put you off”
Reviewer alleges company finds many reasons to reject claims.
“they find 100 reson to not giving the claim.”
Secured cheaper cycle insurance; online process quick and team responsive.
“Cycle insurance just secured at less than half the price of my old policy.”
Clear communication throughout; renewing after a free trial, feels reassuring.
“Sundays communication has been on point from the start”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sundays Insurance provides bicycle and e-bike insurance in the United Kingdom. Customers can get a quote and buy online, with phone support available. The company issues policies with electronic documents and runs a managed claims process. People can use email or phone to arrange cover, manage policies, and submit claims.