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Sundays Insurance
Reviews & Experiences

User reviews show strong performance on communication, purchasing speed and many efficient claim outcomes. Several reviewers highlight competitive pricing and straightforward online setup, which can be helpful when comparing policies. At the same time, multiple negative reviews describe claim denials tied to policy exclusions or interpretation of wear and tear. Prospective customers should read policy terms closely, understand required evidence for theft or damage claims, and keep documentary proof to support any claim.

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Overview & Key Metrics

Review count
20
Sources
trustpilot.com
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Mostly positive reports of prompt, helpful claims handling and friendly staff; however some customers report claim denials.

💰

Value for money

Many reviewers cite competitive pricing and reasonable offers; a minority state dissatisfaction when claims were refused.

⚡

User experience

Frequent praise for quick, simple online purchase and clear documents; several note evidence requirements during claims.

🔧

Product quality

Policies are described as providing replacement or reimbursement in many cases; a subset of reviewers report denials due to exclusions.

📞

Communication

Regular reports of clear, timely phone and email responses; named staff are repeatedly commended for empathy and guidance.

⭐

Overall experience

Most reviewers report satisfactory or excellent overall experiences with onboarding and claims; a smaller group report stressful outcomes.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

R
Robert Bentley
trustpilot.com Sep 30, 2025

Excellent recent experience through Evans Cycles with free 28 day cover and helpful follow up notifications and phon...

G
Guto
trustpilot.com Sep 30, 2025

Changes in Renewal Policy and new bikes I was concerned that if I changed my bikes the premiums wouldn't change to reflect new bikes and sale of old b...

V
Vivienne Ritchie
trustpilot.com Sep 30, 2025

I would highly recommend Sundays Insurance. After a theft of my battery tube from an e-bike, William filed and swiftly sorted my claim; I was re...

V
Vicki Hoy
trustpilot.com Sep 30, 2025

Excellent company - Excellent information gives all relevant details and...

M
Marcus Williams
trustpilot.com Sep 30, 2025

Prompt service - No claims so far but the service we have had in terms of understanding and buying the policy has been great. No hard sell, replies to mails the same d...

P
Paul Button
trustpilot.com Sep 30, 2025

No Premium increase following switch from Direct Line. Prompt, polite and...

F
Francesco
trustpilot.com Sep 30, 2025

BE AWARE !!!! I insured my electric bike thinking it was a good insurance based on reviews. I guess they do a better job only with normal bicycles. Th...

J
John A
trustpilot.com Sep 30, 2025

Transparent - ...

M
Matt R
trustpilot.com Sep 30, 2025

Terrible Experience -- Stay Away - Avoid this company at all costs! Sundays rejected my bike theft claim after my house was broken into in the middle of the night. I submitted extensive...

R
Rafael Roldan
trustpilot.com Sep 30, 2025

Efficient, Transparent, and Customer-Friendly Insurancexperience with… - I’ve had a great experience with Sundays Insurance. I’ve unfortunately had both my bike and later my battery stolen, and in both cases the claims proc...

M
Madhan Kumar
trustpilot.com Sep 30, 2025

Absolutely Outstanding Service from Sundays Insurance! I’m beyond grateful to share my 5-star experience with Sundays Insurance — they truly went abov...

J
Jonathan B
trustpilot.com Sep 30, 2025

I was pleased to able to add a bike temporaily which was usually kept in France. Merci...

G
Gary C
trustpilot.com Sep 30, 2025

Happy with Sundays Bike Insurance - Go quotes on Go Compare and decided to check out Sundays Bike Insurance as the quote was competitive and seemed to offer everything I needed. After re...

S
Stuart Green
trustpilot.com Sep 30, 2025

So far a simple process with a great price thanks to the offer from Evan’s bik...

H
HH
trustpilot.com Sep 30, 2025

I can’t fault Sundays Insurance. I had an expensive electric mountain bike stolen within the first few months of the policy. They purchased a new bike...

T
TIMOTHY EVANS
trustpilot.com Sep 30, 2025

Excellent service - From start to finish the experience could not have been better dealt with. Laure was fantastic at explaining all the steps and making sure that I h...

S
Steve McCann
trustpilot.com Sep 30, 2025

Quick - Quick, simple, no onerous forms to put you off, do what th...

M
Mustafizur
trustpilot.com Sep 30, 2025

They just bull shit, they find 1...

S
Sarah in surrey
trustpilot.com Sep 30, 2025

Cycle insurance just secured at less than half the price of my old policy. The online quote and payme...

A
Alex Hannah
trustpilot.com Sep 30, 2025

I was given 30 days free insurance from my bike retailer and jumped at the opportunity. I knew when that time was up that I would be renewing for a fu...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Sundays Insurance

Sundays Insurance is a UK insurance provider that focuses on bicycle and e‑bike insurance sold via online channels and retail partners. It typically offers policies covering theft and accidental damage, online quoting and a claims function. People searching reviews will commonly look for information about claims handling, pricing and policy terms. This summary is intended to help consumers compare real user experiences when deciding on bike insurance.