Reviews Analysed
20
We Collect & Analyse Reviews
Sundays Insurance
Experiences & Reviews
Sundays Insurance is a UK insurance provider that focuses on bicycle and e‑bike insurance sold via online channels and retail partners. It typically offers policies covering theft and accidental damage, online quoting and a claims function. People searching reviews will commonly look for information about claims handling, pricing and policy terms. This summary is intended to help consumers compare real user experiences when deciding on bike insurance.
Overview & Key Metrics
Positive Sentiment
85%
Latest Review
15d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Mostly positive reports of prompt, helpful claims handling and friendly staff; however some customers report claim denials.
Share
Strong
17%
💰
Value for money
Many reviewers cite competitive pricing and reasonable offers; a minority state dissatisfaction when claims were refused.
Share
Mixed
13%
⚡
User experience
Frequent praise for quick, simple online purchase and clear documents; several note evidence requirements during claims.
Share
Strong
18%
🔧
Product quality
Policies are described as providing replacement or reimbursement in many cases; a subset of reviewers report denials due to exclusions.
Share
Mixed
13%
📞
Communication
Regular reports of clear, timely phone and email responses; named staff are repeatedly commended for empathy and guidance.
Share
Strong
17%
⭐
Overall experience
Most reviewers report satisfactory or excellent overall experiences with onboarding and claims; a smaller group report stressful outcomes.
Share
Strong
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
I would highly recommend Sundays…
"I would highly recommend Sundays Insurance. After a theft of my battery tube from an e-bike, William filed and swiftly sorted my claim; I was re..."
Vivienne Ritchie
Trustpilot
Sep 30, 2025
Featured for: Fast payout; positive claims handling
Terrible Experience -- Stay Away
"Avoid this company at all costs! Sundays rejected my bike theft claim after my house was broken into in the middle of the night. I submitted extensive..."
Matt R
Trustpilot
Sep 30, 2025
Featured for: Rejected claim; detailed customer complaint
Cycle insurance just secured at less…
"Cycle insurance just secured at less than half the price of my old policy. The online quote and payme..."
Sarah in surrey
Trustpilot
Sep 30, 2025
Featured for: Much cheaper; smooth online purchase
Absolutely Outstanding Service from…
"Absolutely Outstanding Service from Sundays Insurance! I’m beyond grateful to share my 5-star experience with Sundays Insurance — they truly went abov..."
Madhan Kumar
Trustpilot
Sep 30, 2025
Featured for: Well communicated; praised staff member Laure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
R
Robert Bentley
trustpilot.com
Sep 30, 2025
Excellent recent experience through…
Excellent recent experience through Evans Cycles with free 28 day cover and helpful follow up notifications and phon...
G
Guto
trustpilot.com
Sep 30, 2025
Changes in Renewal Policy and new bikes
Changes in Renewal Policy and new bikes I was concerned that if I changed my bikes the premiums wouldn't change to reflect new bikes and sale of old b...
V
Vivienne Ritchie
trustpilot.com
Sep 30, 2025
I would highly recommend Sundays…
I would highly recommend Sundays Insurance. After a theft of my battery tube from an e-bike, William filed and swiftly sorted my claim; I was re...
V
Vicki Hoy
trustpilot.com
Sep 30, 2025
Excellent company
Excellent information gives all relevant details and...
M
Marcus Williams
trustpilot.com
Sep 30, 2025
Prompt service
No claims so far but the service we have had in terms of understanding and buying the policy has been great. No hard sell, replies to mails the same d...
P
Paul Button
trustpilot.com
Sep 30, 2025
No Premium increase following switch…
No Premium increase following switch from Direct Line. Prompt, polite and...
F
Francesco
trustpilot.com
Sep 30, 2025
BE AWARE !!!
BE AWARE !!!! I insured my electric bike thinking it was a good insurance based on reviews. I guess they do a better job only with normal bicycles. Th...
J
John A
trustpilot.com
Sep 30, 2025
Transparent
...
M
Matt R
trustpilot.com
Sep 30, 2025
Terrible Experience -- Stay Away
Avoid this company at all costs! Sundays rejected my bike theft claim after my house was broken into in the middle of the night. I submitted extensive...
R
Rafael Roldan
trustpilot.com
Sep 30, 2025
Efficient, Transparent, and Customer-Friendly Insurancexperience with…
I’ve had a great experience with Sundays Insurance. I’ve unfortunately had both my bike and later my battery stolen, and in both cases the claims proc...
M
Madhan Kumar
trustpilot.com
Sep 30, 2025
Absolutely Outstanding Service from…
Absolutely Outstanding Service from Sundays Insurance! I’m beyond grateful to share my 5-star experience with Sundays Insurance — they truly went abov...
J
Jonathan B
trustpilot.com
Sep 30, 2025
I was pleased to able to add a bike…
I was pleased to able to add a bike temporaily which was usually kept in France. Merci...
G
Gary C
trustpilot.com
Sep 30, 2025
Happy with Sundays Bike Insurance
Go quotes on Go Compare and decided to check out Sundays Bike Insurance as the quote was competitive and seemed to offer everything I needed. After re...
S
Stuart Green
trustpilot.com
Sep 30, 2025
So far a simple process with a great…
So far a simple process with a great price thanks to the offer from Evan’s bik...
H
HH
trustpilot.com
Sep 30, 2025
I can’t fault Sundays Insurance
I can’t fault Sundays Insurance. I had an expensive electric mountain bike stolen within the first few months of the policy. They purchased a new bike...
T
TIMOTHY EVANS
trustpilot.com
Sep 30, 2025
Excellent service
From start to finish the experience could not have been better dealt with. Laure was fantastic at explaining all the steps and making sure that I h...
S
Steve McCann
trustpilot.com
Sep 30, 2025
Quick
Quick, simple, no onerous forms to put you off, do what th...
M
Mustafizur
trustpilot.com
Sep 30, 2025
They just bull shit
They just bull shit, they find 1...
S
Sarah in surrey
trustpilot.com
Sep 30, 2025
Cycle insurance just secured at less…
Cycle insurance just secured at less than half the price of my old policy. The online quote and payme...
A
Alex Hannah
trustpilot.com
Sep 30, 2025
I was given 30 days free insurance from…
I was given 30 days free insurance from my bike retailer and jumped at the opportunity. I knew when that time was up that I would be renewing for a fu...
Conclusion
User reviews show strong performance on communication, purchasing speed and many efficient claim outcomes. Several reviewers highlight competitive pricing and straightforward online setup, which can be helpful when comparing policies. At the same time, multiple negative reviews describe claim denials tied to policy exclusions or interpretation of wear and tear. Prospective customers should read policy terms closely, understand required evidence for theft or damage claims, and keep documentary proof to support any claim.