Many reviewers praise the site for being easy to use and for generating online quotes quickly. Price and value come up often and are usually described positively. A few people mention issues, including one case where a start date couldn’t be changed and several comments about limited phone access. Overall, feedback is mostly positive.
Examples from available reviews (Nov 2022 – Mar 2026).
It was easy and quick to obtain a quote.
“Easy to get a quote and quick to do it.”
Pricing was excellent and payments and document downloads were easy.
“Excellent pricing and easy to use payments with quick download of documents. Thank you Sheila's Wheels.”
They couldn't change the wrong start date minutes after purchase, which the reviewer found unbelievable.
“Although it was my mistake putting the wrong start date for my insurance I found it unbelievable that you couldn't change it a matter of minutes after buying the insuranc...”
The reviewer dislikes that there is no option to speak to a person.
“I dislike the fact you cannot speak to a person”
Most service comments describe an easy process and friendly staff during purchase. One low-rated review says a mistaken start date couldn’t be changed after purchase, whether due to staff or the system. Positive service experiences outweigh these isolated problems.
Reviewers often point to competitive prices, affordable renewals, and quotes that fit what they needed. Value-related praise shows up repeatedly and is the strongest positive theme.
Many reviews highlight a usable website with clear steps, quick completion, and simple navigation. A smaller number describe setbacks, including trouble finishing on mobile and optional extras that felt confusing and slowed things down.
Few reviews talk directly about policy terms, cover quality, or claims handling. Most focus on buying, renewing, and downloading documents rather than how the policy performs.
A handful of reviewers are frustrated that they couldn’t speak to a person. Most communication feedback centres on online prompts, confirmations, and downloadable documents, not support across multiple channels.
Most reviewers describe a very positive experience, using strong terms like "amazing" and "brilliant". The many five-star ratings stand out against a single one-star account focused on a service error.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Everything went well and the experience was perfect.
“Everything went well and perfect”
It was easy and quick to obtain a quote.
“Easy to get a quote and quick to do it.”
Setting up was straightforward and easy.
“Straightforward and easy to set up.”
They couldn't change the wrong start date minutes after purchase, which the reviewer found unbelievable.
“Although it was my mistake putting the wrong start date for my insurance I found it unbelievable that you couldn't change it a matter of minutes after buying the insurance”
Although not fond of online processes, they found Sheila's Wheels easy to use.
“I’m not a lover of online process but I found sheila’s Wheels an easy ask”
Each section was straightforward and the process finished with payment options.
“Very straightforward each section straight to the point and onto the next.Review that all is correct, then simply pay in full or direct debit.”
The reviewer described their experience as amazing.
“Just Amazing!!”
Pricing was excellent and payments and document downloads were easy.
“Excellent pricing and easy to use payments with quick download of documents. Thank you Sheila's Wheels.”
The price matched the reviewer's needs and was very good.
“Very good price for exactly what I needed”
The website was very easy to use and offered a great price.
“Very easy to use web site great price”
Service was great and prices were competitive.
“Great service competitive price”
The process was straightforward with useful prompt and reply boxes.
“Straight forward process and useful prompt / reply boxes”
The process was quick and they completed everything online.
“It was quite quick and I managed to complete everything online”
Service was excellent with no problems encountered so far.
“Excellent service no problem encountered up to now XX”
The reviewer dislikes that there is no option to speak to a person.
“I dislike the fact you cannot speak to a person”
They praised the quote, price, and service as great.
“The three greats Great Quote , Great Price , Great service .”
The reviewer called the company excellent and reported a good experience.
“Excellent company, goog experience”
They found the renewal rates affordable and were happy with online service.
“Best affordable rates for my car insurance renewal. Very happy with the online service also.”
The price was fair and the process was easy.
“Fair price and easy”
They praised great service, outstanding price, and an exceptional experience.
“Great service outstanding price. Just an orgasmic experience.”
The quote offered was the best this year.
“Quote was best this year”
It's too early for the reviewer to judge their experience.
“Too early to express my opinion”
The application couldn't be completed on mobile so PC was required.
“I was unable to process the application on my mobile. I had to use the pc”
Reviewer was very pleased and thanked the company.
“Brilliant thank you 🙏”
The reviewer found the price to be great.
“great price”
The reviewer commented briefly about the website without detail.
“The website”
The website was easy to use and saved money on house insurance.
“Easy to use website Saved money on house Insurance.”
The reviewer thanked staff and said they were very happy with service.
“Thanks so much for your help. I'm very happy 😊 I wish you and your company many sauces.”
They secured a quick, easy quote that was competitively priced.
“Quick & easy to secure quote . Was competitively priced for good level of buildings & contents insurance cover”
The process was straightforward and affordable for the reviewer.
“Easy to find didn't take long to complete at my age found it straight forward. Price was what I could afford.”
Poorly displayed optional extras prevented progress and nearly caused a switch.
“The process was fine until the optional extras can up. At this point, the final option to include breakdown cover was poorly displayed but without the optout button was found, it prevented me moving on to the next process. I nearly gave up and decided to go to an alternative supplier.”
Application was straightforward and staff were pleasant; reviewer will insure other cars.
“Straightforward easy to apply and receive insurance cover- Pleasant welcoming- I’ll put our other cars with you when insurance is due!”
The reviewer found the website easy to navigate.
“Easy to navigate”
The steps were easy and quotes were competitive; first-time customer pleased.
“Easy steps to follow amazingly competitive quotes. I am happy to be a first time customer”
The reviewer reported a great experience.
“Great experience.”
The website was simple and easy to follow, even for a pensioner.
“Simple website, easy to follow even for a pensioner!”
Buying and choosing options was easy and the price was fair and affordable.
“Very easy buy and choose any options, extra features you need or not. Quite a lot includes in the package. Price is fair and affordable.”
It was easy to sort and pay online through the app; service was very good.
“Easy to sort out and pay online through compare the market app. Very good service.”
The process was easy and staff were friendly; reviewer was pleased.
“It was easy no hassle nice staff fantastic..servis well pleased thankyou...”
The transaction was straightforward, quick and easy with no fuss.
“No fuss, no gimmick just a straight forward transaction quick and easy.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sheilas' Wheels is a UK insurance brand offering motor insurance. Customers can get quotes online, buy a policy, and download documents through the website. The brand has historically focused on female drivers and sells cover for private vehicles. Policyholders can also manage renewals and access documents online.