Guest feedback divides between reliably strong product orders and uneven hostel stays. Shoppers often highlight fast delivery, sharp engraving, and tidy presentation. Hostel reviews swing between helpful, friendly staff and major breakdowns, including rude behaviour, cancelled bookings, and safety worries. Several guests also point to unclear communication around booking rules and promotional offers.
Examples from available reviews (Apr 2018 – Mar 2026).
Staff were abusive, mishandled belongings, and police were involved.
“They moved my things without telling me whilst I was outside the hostel during the day”
Clean dorm, fast WiFi, friendly staff and good facilities.
“super fast WiFi and electric ports on each bed wall”
Engraved medal was lovely and delivered swiftly.
“Lovely item (an engraved medal) and swift delivery.”
Promised newsletter discount code wasn't provided and customer service delayed.
“I never received the promised coupon code.”
Reviews show two very different service experiences. Some guests mention friendly reception staff, access to laundry, and practical extras like fast WiFi. Others describe serious problems, such as a bouncer refusing entry, staff moving belongings without warning, and prepaid bookings being cancelled.
Many guests say the accommodation feels like good value or meets what they expected for the price. These comments often come with mentions of clean ensuite rooms and breakfast included. A smaller group ties poor value to dirty rooms or unexpected booking issues.
Good stays focus on cleanliness, quiet women’s dorms, and a welcoming feel. Other accounts describe rooms that are dirty, smelly, or too hot, along with safety concerns such as being put in the wrong dorm. A few guests report being embarrassed by key-card failures and being blocked during private events.
Gift and product reviews repeatedly praise solid build quality, clear engraving, and good presentation. Many buyers also note quick delivery and packaging that suits items like jewellery and key rings. A minority mention disappointment with sizing or with one specific ingot part.
Guests repeatedly mention problems with booking and promotional messaging. Examples include an over-18 rule that led to a late refusal and a newsletter coupon that was promised but never arrived. Missing e-invoices and slow replies appear as well, though less often.
Feedback is sharply split between highly rated product purchases and poorly rated hostel incidents. Strong product praise sits alongside recurring one-star stories about staff conduct and safety. The contrast points to uneven experiences between the accommodation and retail sides.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Quotes shortened · As of: March 2026
Bouncer refused a guest and staff were rude.
“The bouncer was an absolute pig of a man”
Affordable hostel with friendly staff and laundry access.
“Helpful Kind Staff Who Let You Use The Laundry Facilities.”
Staff were abusive, mishandled belongings, and police were involved.
“They moved my things without telling me whilst I was outside the hostel during the day”
Clean dorm, fast WiFi, friendly staff and good facilities.
“super fast WiFi and electric ports on each bed wall”
Safe, clean hostel in an excellent location with helpful staff.
“found the hostel to be safe clean excellent location right outside Hammersmith tube stations”
Enjoyed a great stay in Bath at the hostel.
“Great Stay In Bath.”
Reviewer reports dirty rooms and abusive, discriminatory staff.
“Avoid this place like the plague!!!”
Under-18 guest was turned away late with no refund or assistance.
“the 'over 18' policy is buried on their website”
Promised newsletter discount code wasn't provided and customer service delayed.
“I never received the promised coupon code.”
Hotel cancelled prepaid booking and gave the room to someone else.
“The hotel voluntarily cancelled my reservation and "gave the room away”
Faulty key card caused humiliation and unprofessional staff laughter.
“My key card consistently does not work”
Booked female dorm but was placed in a mixed dorm and felt unsafe.
“Booked to go into a female dorm.”
Room and facilities were dirty, smelly, and uncomfortable.
“it was durty and smelly.”
Room was dirty, hot, and poorly maintained with inadequate cleaning.
“it was really dirty.”
Friendly staff and welcoming atmosphere at the Newquay hostel.
“Great staff awesome place to stay!!”
Women's ensuite dorm was clean, quiet, comfortable and great value.
“quiet, clean, safe, comfortable and a fantastic value for money”
Perfect stay with nice food, clean rooms and friendly staff.
“No issues. Just perfect.”
Reviewer felt the accommodation matched its price.
“You get what you pay for.”
Hostel closed to guests for a private party, leaving arrivals outside.
“entire hostel blocked out and restricted due to a private party”
Product was easy to use and arrived promptly well packaged.
“Easy to use and arrival prompt and well packaged”
Item arrived quickly and in good condition.
“Arrived very quick and in good condition.”
Engraved medal was lovely and delivered swiftly.
“Lovely item (an engraved medal) and swift delivery.”
Website was easy to use with speedy delivery and classy packaging.
“VERY efficient, speedy delivery and classy packaging.”
Happy with chain but disappointed by the ingot.
“Was pleased with chain but was a bit disappointed with ingot but my nephew loved it”
Product arrived but smaller than expected and engraving hard to read.
“I thought it was smaller than when I viewed it on line”
Good product and delivery but no electronic invoice was provided.
“The only downside was that I didn’t receive and invoice electronically”
Key ring arrived early and seemed nice quality.
“Lovely St. Christopher key ring.”
Product quality and engraving were praised, plus good service.
“chain seems good quality, the engraving is beautiful”
Very quick delivery and great product quality.
“Great quality Very quick delivery”
Heart-shaped St Christopher was good quality with prompt delivery.
“good quality and lovely finish.”
Excellent product and service; beautiful, high-quality gift.
“Excellent product and service”
Item arrived very quickly even with engraving; excellent service.
“Couldn't believe how quickly it arrived, even with the engraving!”
Delivery was prompt and well presented.
“Thank you for your prompt delivery which was also well presented .”
Long wait for delivery but customer satisfied it arrived.
“It was a long wait but satisfied it has arrived.”
Lovely gift and outstanding service; will return.
“Really lovely gift and outstanding service.”
Happy with product quality, engraving and prompt service.
“Really happy with quality of product, engraving and prompt service”
Excellent product and engraving; arrived within 24 hours.
“Excellent product,good engraving,arrived within 24hours.”
Item matched photos, nicely boxed, and had lovely engraving.
“Looks exactly as it did in the photos”
Arrived quickly and beautifully engraved; recipient loved the gift.
“Beautifully engraved and presented in gift box.”
Good value hostels, generally clean with breakfast included.
“The value is outstanding.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Saint Christopher runs budget accommodation at several UK sites and an online shop selling St Christopher-branded gifts and jewellery. It handles room bookings, onsite amenities, and online order fulfilment, including personalised engraving. The store offers packaged orders and delivery tracking for UK and international shipments. Support teams respond to booking questions, order issues, and engraving requests.