Reviews Analysed
21
We Collect & Analyse Reviews
Pet Protect
Experiences & Reviews
Pet Protect is a pet insurance company offering policies for cats and dogs. Consumers researching Pet Protect should consult official policy documents and terms to verify coverage, exclusions, premium review clauses and claims procedures. Independent customer feedback can help prospective policyholders understand common experiences with service, claims handling and pricing.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers praise responsive, helpful customer teams, often citing quick issue resolution and empathetic support during claims and enquiries.
Share
Strong
30%
💰
Value for money
Some reviewers describe reasonable prices, while others report steep premium increases after claims that caused affordability issues and cancellations.
Share
Mixed
6%
⚡
User experience
Users report straightforward online processes, clear website information, quick live chat responses and simple claim submission workflows.
Share
Strong
12%
🔧
Product quality
Several reviewers note reliable claim pay-outs and long-term service; a smaller group reports concerns about policy terms and post-claim price rises.
Share
Mixed
9%
📞
Communication
Reviewers frequently mention quick replies via phone, email and live chat, plus timely notifications and the ability for vets to liaise directly.
Share
Strong
29%
⭐
Overall experience
Overall feedback highlights good service and claims handling from many customers, though a minority describe cancelling after large premium hikes.
Share
Strong
14%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Protect Your Furry Companion's Health: A Review on Pet Protect
"I recently decided to purchase pet insurance for my furry friend, and I came across Pet Protect. This company offers insurance options for both dogs and cats, which is perfect because I am a cat owner. The purchasing process was easy and straightforward. The website had all the information I needed to make an informed decision about what level of coverage I wanted for my beloved pet. They offer Lifetime cover if your pet becomes unwell, so there is no need to worry about unexpected veterinary costs. Customer service at Pet Protect was fantastic! The representative that helped me over the phone patiently answered all of my questions and provided additional information that made me feel comfortable with my decision. Knowing that help is just a phone call away gives me peace of mind. Overall, I highly recommend Pet Protect for any pet owners looking to safeguard their furry friends' health while also keeping their own wallets in check!"
Kaleigh
Collected.reviews
Aug 06, 2022
Featured for: detailed purchase, product and service praise
Fantastic customer service
"Fantastic customer service! Which is rare in this day and age! Straight through to a customer service..."
Vicki
Trustpilot
Sep 30, 2025
Featured for: fast resolution, happy customer
Premiums double after claims
"I have been a loyal customer for 11 years, and paid thousands in premiums, yet as soon as you need to claim they double your premiums. My insurance in..."
Joanne Richardson
Trustpilot
Sep 30, 2025
Featured for: complains about premiums doubling
I chose the highest cover for my dog…
"I chose the highest cover for my dog and they were great when we needed to claim (3 in total), over the years our policy kept doubling and i financial..."
Stacey Stevens
Trustpilot
Sep 30, 2025
Featured for: good claims but price complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
T D Cleaver
trustpilot.com
Sep 30, 2025
Staff go above and beyond to resolve…
Staff go above and bey...
M
Martin
trustpilot.com
Sep 30, 2025
Very helpful…
Very quick and helpful response v...
V
Vicki
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service! Which is rare in this day and age! Straight through to a customer service...
E
Emma Middleton
trustpilot.com
Sep 30, 2025
Friendly and very helpful.
Nikki was amazing. Very respec...
M
Michael Harte
trustpilot.com
Sep 30, 2025
Super efficient and super helpful
Super efficient and super helpfu...
J
Joanne Richardson
trustpilot.com
Sep 30, 2025
Premiums double after claims
I have been a loyal customer for 11 years, and paid thousands in premiums, yet as soon as you need to claim they double your premiums. My insurance in...
L
Lesley Jepps
trustpilot.com
Sep 30, 2025
I emailed customer services and got a…
I emailed customer services an...
I
Irina
trustpilot.com
Sep 30, 2025
Great service
Great service, quick response. Sorted ev...
C
Cheryl
trustpilot.com
Sep 30, 2025
Have been with these over 10years with…
Have been with these over 10years with my first dog and 4 years with the dog I have now and they ha...
I
Ian Jones
trustpilot.com
Sep 30, 2025
They did exactly what I asked
They did exactly what I...
J
Julia Pennington
trustpilot.com
Sep 30, 2025
Fast straight forward claim and…
Fast straight forward cla...
R
Rachel Ward
trustpilot.com
Sep 30, 2025
Excellent company with brilliant…
Excellent company with brilliant cus...
R
Rachel R
trustpilot.com
Sep 30, 2025
Really helpful lady who understand what…
Really helpful lady who under...
D
Dale
trustpilot.com
Sep 30, 2025
Easy and straightforward
My vet was able to lliase directly with Pet Protect after I lodged the claims which made things r...
J
Joanne
trustpilot.com
Sep 30, 2025
Claim
Great prompt service and...
R
Richard Usher
trustpilot.com
Sep 30, 2025
Professional and Caring
I recently lost my dog in an accident and the matter was handled wi...
C
C Cook
trustpilot.com
Sep 30, 2025
Holiday emergency
Excellent live chat, ans...
c
customer
trustpilot.com
Sep 30, 2025
It was quick and efficient.
...
S
Stacey Stevens
trustpilot.com
Sep 30, 2025
I chose the highest cover for my dog…
I chose the highest cover for my dog and they were great when we needed to claim (3 in total), over the years our policy kept doubling and i financial...
K
Karen Jewison
trustpilot.com
Sep 30, 2025
Great Livechat experience
Used Livechat and had help...
Conclusion
Customer feedback sampled here most often highlights fast, helpful customer service and efficient claims handling, including quick live chat and phone responses. Several reviewers report straightforward online processes and timely claim pay-outs. However, a small group of long-term customers describe substantial premium increases after making claims — some citing monthly figures around £200–£216 — and difficulty changing cover without affecting past claims. Prospective customers should review policy terms on premium reviews and cover changes, ask for multi-year premium examples, and confirm claim and notification procedures before buying.