Protect Your Furry Companion's Health: A Review on Pet Protect - I recently decided to purchase pet insurance for my furry friend, and I came across Pet Protect. This company offers insurance options for both dogs and cats, which is perfect because I am a cat owner. The purchasing process was easy and straightforward. The website had all the information I needed to make an informed decision about what level of coverage I wanted for my beloved pet. They offer Lifetime cover if your pet becomes unwell, so there is no need to worry about unexpected veterinary costs. Customer service at Pet Protect was fantastic! The representative that helped me over the phone patiently answered all of my questions and provided additional information that made me feel comfortable with my decision. Knowing that help is just a phone call away gives me peace of mind. Overall, I highly recommend Pet Protect for any pet owners looking to safeguard their furry friends' health while also keeping their own wallets in check!
Pet Protect
Reviews & Experiences
Customer feedback sampled here most often highlights fast, helpful customer service and efficient claims handling, including quick live chat and phone responses. Several reviewers report straightforward online processes and timely claim pay-outs. However, a small group of long-term customers describe substantial premium increases after making claims — some citing monthly figures around £200–£216 — and difficulty changing cover without affecting past claims. Prospective customers should review policy terms on premium reviews and cover changes, ask for multi-year premium examples, and confirm claim and notification procedures before buying.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Aug 2022 – Oct 2025).
Fantastic customer service! Which is rare in this day and age! Straight through to a customer service...
Premiums double after claims - I have been a loyal customer for 11 years, and paid thousands in premiums, yet as soon as you need to claim they double your premiums. My insurance in...
I chose the highest cover for my dog and they were great when we needed to claim (3 in total), over the years our policy kept doubling and i financial...
What reviewers often mention
Service quality
Most reviewers praise responsive, helpful customer teams, often citing quick issue resolution and empathetic support during claims and enquiries.
Value for money
Some reviewers describe reasonable prices, while others report steep premium increases after claims that caused affordability issues and cancellations.
User experience
Users report straightforward online processes, clear website information, quick live chat responses and simple claim submission workflows.
Product quality
Several reviewers note reliable claim pay-outs and long-term service; a smaller group reports concerns about policy terms and post-claim price rises.
Communication
Reviewers frequently mention quick replies via phone, email and live chat, plus timely notifications and the ability for vets to liaise directly.
Overall experience
Overall feedback highlights good service and claims handling from many customers, though a minority describe cancelling after large premium hikes.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Staff go above and beyond to resolve…
Very helpful… - Very quick and helpful response v...
Fantastic customer service! Which is rare in this day and age! Straight through to a customer service...
Friendly and very helpful. - Nikki was amazing. Very respec...
Super efficient and super helpfu...
Premiums double after claims - I have been a loyal customer for 11 years, and paid thousands in premiums, yet as soon as you need to claim they double your premiums. My insurance in...
I emailed customer services and got a…
Great service, quick response. Sorted ev...
Have been with these over 10years with my first dog and 4 years with the dog I have now and they ha...
They did exactly what I asked
Fast straight forward claim and…
Excellent company with brilliant cus...
Really helpful lady who understand what…
Easy and straightforward - My vet was able to lliase directly with Pet Protect after I lodged the claims which made things r...
Claim - Great prompt service and...
Professional and Caring - I recently lost my dog in an accident and the matter was handled wi...
Holiday emergency - Excellent live chat, ans...
It was quick and efficient. - ...
I chose the highest cover for my dog and they were great when we needed to claim (3 in total), over the years our policy kept doubling and i financial...
Great Livechat experience - Used Livechat and had help...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Pet Protect
Pet Protect is a pet insurance company offering policies for cats and dogs. Consumers researching Pet Protect should consult official policy documents and terms to verify coverage, exclusions, premium review clauses and claims procedures. Independent customer feedback can help prospective policyholders understand common experiences with service, claims handling and pricing.