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Outbacker Insurance
Reviews & Experiences

Reviews show a clear split between smooth, straightforward purchases and serious issues during claims. Many customers praise quick online quotes, clear wording and helpful individual staff during emergencies; however several reviewers report long delays, poor communication and unresolved medical or bereavement claims, sometimes involving the named underwriter. If you consider Outbacker Insurance, read the policy wording carefully (gadget excesses, medical repatriation and bereavement cover) and check international contact options for emergency support. Comparing limits, exclusions and how the insurer handles underwriters’ claims responses will help set expectations before travel.

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Overview & Key Metrics

Review count
22
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Customers report both prompt, helpful client‑service interactions and repeated delays or refusal on claims; positive frontline support contrasts with numerous complaint cases.

💰

Value for money

Several reviewers highlight affordable pricing and clear quotes, with a small group noting uncertainty about true value until a claim is made.

⚡

User experience

Most find online purchase and website navigation straightforward; however, claimants report lengthy, stressful processes that materially worsen travel incidents.

🔧

Product quality

Users praise clear policy wording and appropriate cover for intended trips, though a few raise issues about specific exclusions such as gadget excesses.

📞

Communication

Many reviewers describe clear, quick phone and email support; others report ignored emails, wrong contact details or difficulty contacting emergency teams abroad.

⭐

Overall experience

Overall impressions split: positive routine purchases and helpful staff versus multiple reports of delayed claims and distressing claim handling.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 22 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025

S
Sindi
trustpilot.com Sep 30, 2025

My claim for a medical emergency in India was settled, however, the handling of the whole case and the overall claims process by AXA as the underwrite...

J
Jenny
trustpilot.com Sep 30, 2025

Great Client Service - I purchased Outbacker insurance for my daughter's trip to Thailand. She ended up in hospital and couldn't find her documents - Dexter in the Client Se...

R
Rhyssavage
trustpilot.com Sep 30, 2025

Avoid this company! - Avoid at all costs! My partner and I whilst travelling experienced 2 bereavements of close family members. After contacting Outbackers Insurance we we...

X
Xxx
trustpilot.com Sep 30, 2025

AVOID AT ALL COSTS. I fractured my foot in Bali and was given the option of wearing a boot and resting it or having an operation. I opted for the boot...

C
Clare
trustpilot.com Sep 30, 2025

Incompetent and Resist covering claims - Please note Outbacker are underwritten by AXA who we had to make a claim with. My husband injured his back on holiday (suffered a slipped disc, his fi...

P
Pippa Leicester
trustpilot.com Sep 30, 2025

6 MONTHS LATER STILL OWED £4000! - Outbackers insure with AXA. AXA have not given me a response to a claim sent for a fractured skull, bleed on the brain and parasite. I sent the claim...

M
MR Humphreys
trustpilot.com Sep 30, 2025

Typical insurance company - This was back in september 2023, I was robbed in rio de janeiro, and they provided me the wrong contact details so I was conversing with the wrong com...

B
Becca
trustpilot.com Sep 30, 2025

fantastic support - Both ladies I spoke too were great help when deciding what pol...

c
colly machintosh
trustpilot.com Sep 30, 2025

Straightforward Language - Straightforward wording and instan...

I
Iona
trustpilot.com Sep 30, 2025

Helpful and efficient! - Anca was very helpful and resolved my issue instantly. I was on th...

E
Emily Baker
trustpilot.com Sep 30, 2025

The Wonderful Nicky - Nicky was clear and quick with actioning my request I can’t...

H
HQ
trustpilot.com Sep 30, 2025

Detail Change - Made a stupid mistake while filling in details taking out the pol...

S
Samantha Currell
trustpilot.com Sep 30, 2025

Quick - Quick, easy and got me what I ne...

D
Dylla Aylott
trustpilot.com Sep 30, 2025

How long you’re going for. - Easy steps, well priced, a lot included. I would’v...

M
Mr David Drake
trustpilot.com Sep 30, 2025

Easy process to take out the insurance and the cover looks good. It's also good value for what is covered. B...

A
Arthur Woods
trustpilot.com Sep 30, 2025

easy process, would...

O
OP
trustpilot.com Sep 30, 2025

All seemed quite straightforward t...

J
Jacob Neville
trustpilot.com Sep 30, 2025

Great customer service - Susie was an extremely helpful member of staff,...

�
💧 WillyB DripMaster 💧
trustpilot.com Sep 30, 2025

Mi Bombaaa - such an easy and simple website to navig...

i
ilovefolders
trustpilot.com Sep 30, 2025

Perfect for young travellers! - Great services and at an affordable price. Everything was e...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Outbacker Insurance

Outbacker Insurance is a travel insurance brand focused on cover for travellers, typically bought online. Consumers commonly research its policies for single‑trip, backpacker or extended‑stay needs and evaluate factors such as price, claims handling, emergency support and policy exclusions. Many shoppers check reviews to compare responsiveness, international contact options and how underwriters handle medical or repatriation claims.