Reviews Analysed
22
We Collect & Analyse Reviews
Outbacker Insurance
Experiences & Reviews
Outbacker Insurance is a travel insurance brand focused on cover for travellers, typically bought online. Consumers commonly research its policies for single‑trip, backpacker or extended‑stay needs and evaluate factors such as price, claims handling, emergency support and policy exclusions. Many shoppers check reviews to compare responsiveness, international contact options and how underwriters handle medical or repatriation claims.
Overview & Key Metrics
Positive Sentiment
68%
Latest Review
13d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Customers report both prompt, helpful client‑service interactions and repeated delays or refusal on claims; positive frontline support contrasts with numerous complaint cases.
Share
Mixed
19%
💰
Value for money
Several reviewers highlight affordable pricing and clear quotes, with a small group noting uncertainty about true value until a claim is made.
Share
Strong
6%
⚡
User experience
Most find online purchase and website navigation straightforward; however, claimants report lengthy, stressful processes that materially worsen travel incidents.
Share
Mixed
24%
🔧
Product quality
Users praise clear policy wording and appropriate cover for intended trips, though a few raise issues about specific exclusions such as gadget excesses.
Share
Strong
8%
📞
Communication
Many reviewers describe clear, quick phone and email support; others report ignored emails, wrong contact details or difficulty contacting emergency teams abroad.
Share
Mixed
19%
⭐
Overall experience
Overall impressions split: positive routine purchases and helpful staff versus multiple reports of delayed claims and distressing claim handling.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (April 2022 – September 2025).
Great Client Service
"I purchased Outbacker insurance for my daughter's trip to Thailand. She ended up in hospital and couldn't find her documents - Dexter in the Client Se..."
Jenny
Trustpilot
Sep 30, 2025
Featured for: Positive emergency claims example
6 MONTHS LATER STILL OWED £4000!
"Outbackers insure with AXA. AXA have not given me a response to a claim sent for a fractured skull, bleed on the brain and parasite. I sent the claim..."
Pippa Leicester
Trustpilot
Sep 30, 2025
Featured for: Long unresolved, large claim
Straightforward Language
"Straightforward wording and instan..."
colly machintosh
Trustpilot
Sep 30, 2025
Featured for: Clear wording and good price
Typical insurance company
"This was back in september 2023, I was robbed in rio de janeiro, and they provided me the wrong contact details so I was conversing with the wrong com..."
MR Humphreys
Trustpilot
Sep 30, 2025
Featured for: Poor contact details and delays
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: September 2025
S
Sindi
trustpilot.com
Sep 30, 2025
My claim for a medical emergency
My claim for a medical emergency in India was settled, however, the handling of the whole case and the overall claims process by AXA as the underwrite...
J
Jenny
trustpilot.com
Sep 30, 2025
Great Client Service
I purchased Outbacker insurance for my daughter's trip to Thailand. She ended up in hospital and couldn't find her documents - Dexter in the Client Se...
R
Rhyssavage
trustpilot.com
Sep 30, 2025
Avoid this company!
Avoid at all costs! My partner and I whilst travelling experienced 2 bereavements of close family members. After contacting Outbackers Insurance we we...
X
Xxx
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS
AVOID AT ALL COSTS. I fractured my foot in Bali and was given the option of wearing a boot and resting it or having an operation. I opted for the boot...
C
Clare
trustpilot.com
Sep 30, 2025
Incompetent and Resist covering claims
Please note Outbacker are underwritten by AXA who we had to make a claim with. My husband injured his back on holiday (suffered a slipped disc, his fi...
P
Pippa Leicester
trustpilot.com
Sep 30, 2025
6 MONTHS LATER STILL OWED £4000!
Outbackers insure with AXA. AXA have not given me a response to a claim sent for a fractured skull, bleed on the brain and parasite. I sent the claim...
M
MR Humphreys
trustpilot.com
Sep 30, 2025
Typical insurance company
This was back in september 2023, I was robbed in rio de janeiro, and they provided me the wrong contact details so I was conversing with the wrong com...
B
Becca
trustpilot.com
Sep 30, 2025
fantastic support
Both ladies I spoke too were great help when deciding what pol...
c
colly machintosh
trustpilot.com
Sep 30, 2025
Straightforward Language
Straightforward wording and instan...
I
Iona
trustpilot.com
Sep 30, 2025
Helpful and efficient!
Anca was very helpful and resolved my issue instantly. I was on th...
E
Emily Baker
trustpilot.com
Sep 30, 2025
The Wonderful Nicky
Nicky was clear and quick with actioning my request I can’t...
H
HQ
trustpilot.com
Sep 30, 2025
Detail Change
Made a stupid mistake while filling in details taking out the pol...
S
Samantha Currell
trustpilot.com
Sep 30, 2025
Quick
Quick, easy and got me what I ne...
D
Dylla Aylott
trustpilot.com
Sep 30, 2025
How long you’re going for.
Easy steps, well priced, a lot included. I would’v...
M
Mr David Drake
trustpilot.com
Sep 30, 2025
Easy process to take out the insurance…
Easy process to take out the insurance and the cover looks good. It's also good value for what is covered. B...
A
Arthur Woods
trustpilot.com
Sep 30, 2025
easy process
easy process, would...
O
OP
trustpilot.com
Sep 30, 2025
All seemed quite straightforward to…
All seemed quite straightforward t...
J
Jacob Neville
trustpilot.com
Sep 30, 2025
Great customer service
Susie was an extremely helpful member of staff,...
�
💧 WillyB DripMaster 💧
trustpilot.com
Sep 30, 2025
Mi Bombaaa
such an easy and simple website to navig...
i
ilovefolders
trustpilot.com
Sep 30, 2025
Perfect for young travellers!
Great services and at an affordable price. Everything was e...
Conclusion
Reviews show a clear split between smooth, straightforward purchases and serious issues during claims. Many customers praise quick online quotes, clear wording and helpful individual staff during emergencies; however several reviewers report long delays, poor communication and unresolved medical or bereavement claims, sometimes involving the named underwriter. If you consider Outbacker Insurance, read the policy wording carefully (gadget excesses, medical repatriation and bereavement cover) and check international contact options for emergency support. Comparing limits, exclusions and how the insurer handles underwriters’ claims responses will help set expectations before travel.