Reviews Analysed
21
We Collect & Analyse Reviews
Lexham Insurance
Experiences & Reviews
Lexham Insurance is an insurance provider consumers research for pricing, policy terms, claims handling and customer service. People comparing insurers commonly look for clear online quotes, ease of purchase, payment and renewal options, and responsiveness during claims or billing problems. This summary compiles user feedback to help shoppers evaluate Lexham Insurance on service, cost, digital experience, policy terms and communications.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
17d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviewers praise helpful, knowledgeable agents and claim support; a sizable minority report slow, fragmented or unhelpful service during billing or complex cases.
Share
Mixed
16%
💰
Value for money
Several reviewers highlight low premiums and competitive quotes, especially for young riders; others object to admin charges, perceived renewal costs or overall expense.
Share
Mixed
16%
⚡
User experience
Online quotes and website renewals are often described as straightforward; other users report app limitations, confusing renewal flows and difficulties changing start dates.
Share
Mixed
16%
🔧
Product quality
Some customers felt the policy matched their needs and was clearly explained; a few reported restrictive clauses, missing cover options and rigid policy start rules.
Share
Mixed
3%
📞
Communication
Reports split between prompt, clear staff interactions and repeated contact failures: missed payment notices, long call queues, poor handovers and unanswered messages.
Share
Mixed
16%
⭐
Overall experience
Overall experiences vary: many positive purchase interactions and helpful agents, while recurring issues around payments, renewals and contact lower satisfaction for others.
Share
Mixed
33%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Car insurance
"
TOP-NOTCH INSURANCE COMPANY.
I was always concerned about Lexham Insurance's insurance quality and customer service, but following a recent accident in which I had to file a claim, I am glad to know that I can rely on Lexham Insurance.
Gail Russell is a fantastic insurance agent who I would recommend to everyone.
My family and I have known her for many years, and she has always been really helpful, pleasant, and informative.
She always takes the time to explain things so that even a child can comprehend it, and she was a huge help to us during the disaster.
Thank you so much Gail Russell."
Roberts Y.
Collected.reviews
Nov 26, 2021
Featured for: positive agent and claim support
Useless
"Useless So l, missed a payment. Yep on me. Trying to rectify it and I found a multitude of issues. 1. Can't change payment method on the app 2. Can't..."
cal Wilkinson
Trustpilot
Sep 30, 2025
Featured for: app/payment and contact failures
Great price
"Great price, even with all the extra bits..."
Brad Treymaine
Trustpilot
Sep 30, 2025
Featured for: clear positive on price and UX
One of the worst insurers I’ve ever had…
"One of the worst insurers I’ve ever had deal with in my life. Just spent 3 1/2 hours on the phone spoke to 7 different people. There is absolutely zer..."
And
Trustpilot
Sep 30, 2025
Featured for: extended calls; communication failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
a
astrit rama
trustpilot.com
Sep 30, 2025
costumer service is helpful happy with…
costumer service is h...
c
cal Wilkinson
trustpilot.com
Sep 30, 2025
Useless
Useless So l, missed a payment. Yep on me. Trying to rectify it and I found a multitude of issues. 1. Can't change payment method on the app 2. Can't...
B
Brad Treymaine
trustpilot.com
Sep 30, 2025
Great price
Great price, even with all the extra bits...
F
Fation Hyseni
trustpilot.com
Sep 30, 2025
It's nice and cheap and affordable
It's nice and che...
G
Gurjinder Singh Lubana
trustpilot.com
Sep 30, 2025
Easy
...
s
sam raees
trustpilot.com
Sep 30, 2025
Appreciated 👍
...
P
Peter Reed
trustpilot.com
Sep 30, 2025
Too many restrictions.
Too many restrictions and unusual requirements that I've not seen with other insurance companies before. No social, domestic and please, with commutin...
D
Dafydd
trustpilot.com
Sep 30, 2025
I was confident I was buying the correct product for my needs.
The online quote was accurate and detailed. When I called the sales desk, all the details had been recorded correctly on the quote. Everyone I spoke t...
A
Andy Wilkins
trustpilot.com
Sep 30, 2025
Really easy to do business with and a…
Really easy to do business with...
c
customer
trustpilot.com
Sep 30, 2025
Congratulations on your work
...
L
Liam Dixon
trustpilot.com
Sep 30, 2025
The fact I website renewal
The fact I could do my renewal on the website was brilliant...
M
Michael Hibbert
trustpilot.com
Sep 30, 2025
Very helpful although I thought the…
Very helpful although I thought...
E
Esteban Berro
trustpilot.com
Sep 30, 2025
Very helpful
Very helpful, s...
N
Naz s
trustpilot.com
Sep 30, 2025
V expensive and a long process
V expensive and...
S
Shaun Williams
trustpilot.com
Sep 30, 2025
Good price and overall happy with…
Good price and overall happy with service so far. Will see wha...
A
And
trustpilot.com
Sep 30, 2025
One of the worst insurers I’ve ever had…
One of the worst insurers I’ve ever had deal with in my life. Just spent 3 1/2 hours on the phone spoke to 7 different people. There is absolutely zer...
T
Two Faced Gaming
trustpilot.com
Sep 30, 2025
lexham provides cheap insurance for…
lexham provides cheap insurance for young riders i like them. but whats ruins it, is getting in touch with them. im late on a payment and need support...
A
Amanda
trustpilot.com
Sep 30, 2025
A direct debit payment had failed and…
A direct debit payment had failed and we were not notified by Lexham. When I noticed the payment hadn’t come out I called up to make the payment and f...
B
Bronco
trustpilot.com
Sep 30, 2025
Beware when you renew policy
Beware when you renew policy. Renewal policy system is confusing and difficult to speak to a human to sort out changes. I paid twice in error. Trying...
R
Robert Reed
trustpilot.com
Sep 30, 2025
Lexham insurance
My son is a first time rider Lexham insurance quote was ab...
Conclusion
User feedback for Lexham Insurance shows consistent strengths and recurring weaknesses. Many customers report competitive pricing, accurate online quotes and helpful, knowledgeable agents who explain cover and assist with claims. At the same time, multiple reviews describe contact problems: long call times, missed payment notices and limited app functionality when trying to change payments or start dates. Several reviewers also highlight admin fees and restrictive policy details as sources of dissatisfaction. Prospective customers should weigh lower premiums and positive sales/agent interactions against reports of billing and communication friction when choosing cover.