Customers often praise frontline staff for clear, friendly, fast help. Many buyers mention cheaper quotes than competitors and simple renewals. The biggest complaints focus on getting through, with repeated reports of long waits and callbacks that never come. Several reviews also point to unexpected admin or cancellation fees as a source of conflict.
Examples from available reviews (Nov 2021 – Feb 2026).
Spoke to Jody who provided very helpful, excellent service.
“spoke to a very helpful and delightful woman on the phone named Jody”
Lexham offered much cheaper campervan quotes than competitors.
“Lexham beat them all by hundreds of pounds”
Impossible to contact customer service with long holds and no callbacks.
“Left listening to music for one hour and fifteen minutes.”
Policy cancelled over disputed document and charged a £169.57 cancellation fee.
“I had to pay a 169.57 cancellation fee..”
Frontline teams are regularly praised for being friendly and practically helpful. Reviewers often name specific agents and describe issues being sorted quickly over the phone. Positive service feedback runs throughout reviews and stands out as a main strength.
Many reviewers point to competitive prices and lower quotes than other firms. Others mention price rises, terms they see as misleading, and particular cancellation or admin fees. Complaints about price come up less often than positive price comments, but they still stand out.
Customers frequently describe online renewals and the app as convenient and easy. Some report trouble with self-service tasks such as changing payment methods, and say renewal steps can be confusing. Usability issues show up repeatedly, but there are still more accounts of smooth digital experiences.
Direct comments on policy terms and cover appear only now and then. A small number of reviews mention restrictive terms or poor claims handling. Product feedback is present, but it is less prominent than service, communication, and price.
Difficulty making contact is the main negative thread, with reports of long waits, dropped calls, and callbacks that go unanswered. Reviewers also describe weak handoffs between teams and missed alerts about failed payments. These communication problems sit behind many of the lowest ratings.
Reviews split clearly between high satisfaction with staff and pricing, and low satisfaction linked to contact and billing problems. Positive comments often cite quick, helpful interactions, while negative ones focus on access and unexpected charges. The feedback shows a sharp contrast between these two clusters of experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Very happy with customer service; efficient and professional.
“Very happy with customer service at Lexham insurance”
Company asked for email response then ignored request to withdraw unknown loan.
“ask me to email then ignore it.”
Spoke to Jody who provided very helpful, excellent service.
“spoke to a very helpful and delightful woman on the phone named Jody”
Staff were friendly and very helpful; reviewer satisfied.
“Ashleshley was very helpful”
Cheap prices but horrific phone wait times and poor customer service.
“Phone wait times horrific, customer service horrific”
Good service but explanations are fast; prefers email communication.
“Good service every thing explained if a little bit on the fast side”
Requested a callback to pay an outstanding bill but received no reply.
“asked for a call back so i can pay an outstanding bill”
Claim was poorly handled and company stated it was only a broker.
“we are only brokers not an insurance company”
Four years with no hassle, great quotes and fast responses.
“No hassle, great quotes and fast customer response”
Impossible to contact customer service with long holds and no callbacks.
“Left listening to music for one hour and fifteen minutes.”
Lexham offered much cheaper campervan quotes than competitors.
“Lexham beat them all by hundreds of pounds”
Poor contactability, expensive, and perceived as avoiding payout.
“Still awaiting a callback.”
Second-year renewal was simple; app easy and combined payments.
“Renewal was done with no issues over the phone.”
Reviewer described Lexham insurance as a nice company.
“Nice company Lexham insurance”
Customer unhappy about increased insurance premiums and future loyalty.
“Not happy that my insurance as gone up my opinion is that's not the way to keep good customers seeing what happens next year 🤔”
Unable to contact them for months to change date despite payments.
“For 2 months I've tried to call to be on hold for hours”
Policy cancelled over disputed document and charged a £169.57 cancellation fee.
“I had to pay a 169.57 cancellation fee..”
Received good service and website experience.
“Good service and website”
Impossible to contact customer service and emails went unanswered.
“every phone call to every number listed is put on hold then hung up on”
Consistently cheapest insurer; no claims and helpful renewal paperwork.
“It consistently was the cheapest around”
Reviewer says Lexham is expensive and unaffordable for 17-year-olds.
“Expensive don't no where you think 17 year old get there mony from lexham is Expensive”
Phone staff were friendly and helpful when starting policy.
“Friendly and helpful on the phone to start my insurance policy.”
Difficult to contact for claims; slow settlement and confusing divisions.
“Impossible to get onto app - will not accept insurers details.”
Helpful people answered on the phone.
“helpful people on the phone”
Policy cancelled within 12 hours and £45 cancellation charge applied.
“Cancelled my insurance within 12 hours then charged me £45”
Brilliant service and friendly interaction praised.
“Brilliant service thank you 👌🏻”
Reviewer believes terms are deceptive and exploitative towards learners.
“I think your terms and conditions are a complete con”
Customer very happy with ease of purchase and pricing.
“Very happy with ease of purchase and pricing”
Customer gives a brief positive endorsement.
“Good 👍 👍 👍 👍”
Reviewer calls Lexham among the best insurers and recommends them.
“Best insurers around would highly recommend”
Customer glad to choose company and pleased with the price.
“Iam glad to choose your company good price”
New customer is happy with the insurance and service.
“Am the new customer,so still, am happy with this insurance and their service. Thank you”
Generally satisfied but beware online deposits and varying quoted premiums.
“reimbursement of deposits is not possible”
Fantastic service and recommended for motorhome insurance.
“Fantastic service would recommend to anyone”
Competitive price and easy-to-use app, unknown claims experience.
“Competitive price compared to o to hers..easy to use app.”
Service was really easy and quick.
“Really easy and quick service...”
Quick phone responses and friendly staff resolved an insurance problem.
“quick phone responses and friendly staff helped solve my problem”
Customer service was helpful and reviewer is happy.
“costumer service is helpful happy with them”
Unable to change payment or self-serve; phone support inaccessible.
“Can't change payment method on the app”
Offered a great price and easy, hassle-free coverage.
“Great price, even with all the extra bits.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lexham Insurance operates in the UK insurance market, arranging and managing customer policies. It issues policies, handles renewals, manages billing, and supports claims administration. Customers can get help by phone or online and manage renewals through a digital interface. Key day-to-day work includes underwriting administration, taking payments, and serving retail insurance customers.