Many customers describe a fast, straightforward online buying process with clear site navigation. Reviewers often mention competitive premiums and simple application questions. Another set of reviews reports denied claims, delayed or unpaid payouts, and disputed guidance from claims staff. These claim experiences contrast sharply with the often positive buying feedback.
Examples from available reviews (Nov 2010 – Mar 2026).
The website was easy to navigate and use.
“Easy to Navigate”
Insurance provided great cover at a good price.
“Great cover and a good price”
Customer service was helpful and resolved issues immediately.
“I found that the customer service was very good and sorted out my issues straight away.”
Luggage claim after armed robbery unpaid for months despite requests.
“3 months on I've not been paid a penny”
Several reviews mention helpful support that quickly fixed account or medical-data errors. A separate cluster describes claim denials, long-running unpaid luggage claims, and advice customers say was wrong and left them without cover. Reviews point to a clear gap between routine account help and more complex claims handling.
Many reviewers say they found competitive or lower premiums through comparisons and top-listed results. A small number felt some policies were expensive for the cover provided, but these comments are uncommon. Price appears to be a main reason people choose the product.
Many reviews point to an easy-to-use website, clear step-by-step guidance, and a quick online checkout. Customers often say the application questions were simple and the process ran smoothly. Only a few mention technical issues or checkout failures.
Several comments say higher-tier policies offered enough cover for their needs. Other reviews highlight restrictive wording, small-print exclusions, and narrow definitions around personal possessions. These concerns about cover limits show up mainly in the quality-focused reviews.
Some customers say they did not receive key post-purchase details such as policy numbers and contact information. Several claim-related complaints describe unclear or slow updates during the claims process. These communication problems appear more around claim resolution than during the initial sale.
Many customers describe a smooth purchase and good value at the point of sale. Others report denied claims, drawn-out disputes, and poor communication during claims, which lowered satisfaction. Overall, reviews show a clear split between satisfaction when buying and frustration when claiming.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (9) · Quotes shortened · As of: March 2026
Customer service gave incorrect advice and refused to cover medication costs.
“absolute nightmare leaving me stranded abroad without critical medications.”
Claim for medical treatment resulted in ongoing debt collector letters.
“I have been getting letters from debt collectors ever since.”
Policy was expensive but offered a good level of cover.
“The policy was one of the more expensive but the level of cover was good (Gold Annual Policy).”
Luggage claim after armed robbery unpaid for months despite requests.
“3 months on I've not been paid a penny”
Claim denied due to a small-print exclusion for fragile items.
“policy is not worth the paper it is written on.”
Personal possessions cover limited to only jewellery and cameras.
“Insurewithease.com cover a whopping two types of item under their "personal possessions" title- jewellery and cameras.”
Made a small claim for delayed flight and lost bag.
“I made a small claim for delayed flight leading to missed connection and small lost bag.”
Received a tiny payout for stolen cash and property, with unclear justification.
“The payout: £2.71 for each.”
Claim made after flight delay caused missed connection and overnight stay.
“had to be put up overnight until seats were available 24hrs later.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
InsurewithEase runs an online insurance platform for UK customers. It provides web-based quotes and purchase journeys and posts policy documents and terms on its website. Customers can contact support by phone or email for policy questions and claims. Product pages list cover types, excess levels, and exclusions to help shoppers compare options.