Reviewers often highlight fast online quotes, simple buying steps, and competitive pricing. Many also praise advisors for friendly, helpful support. A small number mention major post-sale communication problems, including one refund that remains unresolved. A few users note minor website snags when choosing vehicle details.
Examples from available reviews (Dec 2021 – Feb 2026).
Company failed to refund and now ignores the customer's follow-ups.
“they completely ignore me now!”
Offered good cover at a very competitive price.
“Good level of cover for a very competitive price”
Process was easy with no complicated forms or questions.
“Easy process no complicated forms or questions”
Website provided a quick, affordable quote and was user friendly.
“User friendly website that gives a quick and affordable quote.”
Several reviews describe advisors as helpful, friendly, and informative. One reviewer names a colleague who helped them, pointing to a more personal touch. These service compliments show up often.
Price and savings come up repeatedly, with several customers saying the policy was cheaper than dealer options. Some link the quick quote process with keeping costs down. Value-for-money praise stands out as a main positive theme.
Most reviewers call the website and buying journey simple, quick, and easy. A few specific issues appear, including trouble finding a car with a scroll-only selector and unclear wording about the registered owner/keeper. Positive usability feedback greatly outweighs these points.
Few reviews go into policy terms, cover detail, or claims results. Long-term product performance and specific exclusions rarely get discussed. There is little here to judge how deep the policy features are.
Comments range from strong phone support to one serious complaint. Several reviewers praise helpful calls and responsive staff. One review describes a refund that was not resolved and follow-ups that were ignored, a clear communication breakdown.
Overall feedback is strongly positive about the easy purchase, advisor support, and pricing. A small number of severe negatives focus on post-sale communication, including one unresolved refund. This shows high satisfaction at purchase, with occasional aftercare failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company failed to refund and now ignores the customer's follow-ups.
“they completely ignore me now!”
Policy was easy to set up and £80 cheaper.
“£80 cheaper that being offered by the car dealership.”
Offered good cover at a very competitive price.
“Good level of cover for a very competitive price”
Website provided a quick, affordable quote and was user friendly.
“User friendly website that gives a quick and affordable quote.”
The reviewer found it simple to understand.
“simple to understand.”
Process was easy with no complicated forms or questions.
“Easy process no complicated forms or questions”
Advisor was friendly and informative.
“Friendly and informative advisor”
Reviewer describes the service as top class.
“Top class service”
Smooth, easy process to obtain cover for the car.
“smooth, easy process to get cover for my car.”
The process was very straightforward and easy to understand.
“Very straight forward, easy to understand.”
Quick quotes saved the reviewer and their partner a lot of money.
“saved my partner and I a lot of money .”
Payment was easy and quote fast, but car selection was difficult.
“it was difficult to find my car as there was only a scroll option.”
It was easy to buy the policy.
“Easy to buy.”
Process was quick and easy and offered good value for money.
“Quick and easy to do and good value for money”
Great price and easy to insure online.
“Great price as always easy to insure online.”
Hannah was very helpful and answered all questions.
“Special shout out to Hannah who answers all my questions to ensure I purchase the right policy.”
Phone help was great, but website wording on owner/keeper needs care.
“Just be careful with the wording on your website regarding registered owner/keeper when purchasing insurance for a lease.”
Reviewer found it very easy to arrange.
“Very easy to arrange a”
Reviewer insured two cars, praising price and helpful call centre.
“Can't beat the price very easy to insure on web site.”
The site was very easy to use and quotes were quick.
“Found using the site very easy.”
Hi all. I bought this insurance for my auto almost a month ago and I'm very pleased with the result, no complaints, not even any small thing remained. That's why I would like to try their service again but this time with their homeowners insurance plan. The price looks reasonable and that's why I decided to give it a try this month but I don't know why many of you are complaining about their customer care services. I dunno have they changed their customer care teams recently because I experienced none of your complaints while doing the inquiry on the phone earlier. Anyway, that's what you have to say about InsuretheG
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
InsuretheGAP focuses on GAP insurance for cars and light commercial vehicles in the UK. GAP cover pays the difference between a vehicle’s market value and the remaining finance if it is written off or stolen. Customers can get quotes and buy policies on the website, with phone support available for questions and admin. Policies typically come in different levels of cover based on finance type and vehicle value. The policy documents explain eligibility, exclusions, and how to claim, so customers know what to expect throughout the policy term.