Reviewers often praise fast, polite support and a mobile app that feels easy to use. Several customers describe quick claim handling and clear explanations from named agents. Another group reports denied claims, low payouts, and billing or paperwork issues. Overall, feedback splits sharply between smooth, responsive service and disputes over claim results.
Examples from available reviews (Apr 2022 – Mar 2026).
App is intuitive and reliable; customer service is fast and kind.
“the app is very intuitive and reliable”
Reimbursement approved within 24 hours; process was smooth and clearly explained.
“The reimbursement was approved within 24 hours, which was impressively fast.”
Company refused to reimburse after my cat's accident; reviewer does not recommend.
“the company refused to reimburse us.”
Insurance rolled over without notice, then sent to debt collection with disputed charges.
“rolled over without informing me and then sent to a debt collection agency”
Many reviews describe support from named agents as quick, polite, and efficient. Several mention fast claim processing with clear, step-by-step help. A noticeable cluster of low-rated reviews reports delayed, drawn-out, or unsuccessful claim handling.
Several reviewers call the coverage affordable and easy to buy. Multiple complaints point to low reimbursements after depreciation or unexpectedly small payouts. A smaller group reports billing problems and automatic rollovers that led to debt-collection concerns.
Users often say the app is intuitive, simple, and reliable for managing policies. Many also praise fast, helpful in-app or chat support. A few negative reviews mention missing features or paperwork that made the process feel complicated.
Some positive reviews describe timely claim approvals and payments, including boarding or damage costs. Critical comments focus on denied claims and disputed coverage decisions. Complaints repeatedly mention reimbursement amounts and depreciation calculations.
Customers often mention clear, patient, multilingual explanations from support agents. Other reviews describe too much back-and-forth, unclear documentation, and occasional unresponsiveness. These communication issues show up mainly in several low-scoring reviews.
Sentiment is strongly split between very positive and very negative experiences. Positive reviews highlight speed, helpful staff, and an easy app. Negative reviews focus on claim refusals, low payouts, and billing or process breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: March 2026
Agent was super friendly and very helpful.
“Super friendly & very helpful!”
Company refused to reimburse after my cat's accident; reviewer does not recommend.
“the company refused to reimburse us.”
Excessive back-and-forth paperwork and unclear communication delayed claim.
“the process was unnecessarily complicated and stressful.”
Insurance rolled over without notice, then sent to debt collection with disputed charges.
“rolled over without informing me and then sent to a debt collection agency”
Reviewer says claims rejected and communication was unresponsive.
“they reject the claims with some non sense reasons.”
Claim process dragged on with excuses and poor customer service.
“The claim process dragged on for weeks”
Company helpful when selling but disappears and denies claim payments.
“They do everything to deny payment of your claim.”
Legal insurance felt useless; support unresponsive and app lacked cancel option.
“there was NO BUTTON on the app to cancel.”
Buying contents insurance was easy and price was fair and affordable.
“Buying contents insurance was very easy.”
Reviewer found affordable coverage and an easy-to-use app.
“Great coverage and cheapest I could find.”
I recently came across Getsafe, a digital insurance provider that offers an easy and convenient way to manage your policies. I was skeptical at first, but their website made it clear that they strive for simplicity and accessibility.
After downloading the app, I was pleasantly surprised by how user-friendly it is. All of my policy information is easily accessible in one place, making it simple to understand what’s covered and what’s not. This feature alone makes Getsafe stand out from other traditional insurance providers.
Furthermore, their customer service was exceptional when I had questions about my coverage options. The representatives were well-informed and patiently answered all my queries.
Overall, working with Getsafe has been a breath of fresh air compared to previous experiences with other insurers who often left me feeling confused or frustrated.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Getsafe is a digital insurance provider that sells and manages policies via a mobile app and website. It issues policy documents, lets customers manage cover online, and offers digital channels for claims and support. Customers can get guidance and reach the team through in-app chat, email, and web interfaces. Getsafe follows a mobile-first approach and publishes terms and policy details for prospective customers to review.