Reviews show consistent praise for Getsafe’s digital experience and responsive customer support, with many users reporting quick, clear communication and straightforward policy access via the app. Claims handling is often described as efficient, and some customers report full or compassionate reimbursements for pet and property incidents. However, there are recurring complaints about reimbursements reduced by depreciation and at least one case where the customer felt unable to recover funds. Consumers should read policy terms carefully—especially depreciation and exclusions—and verify how specific claim types (for example pet care or key replacement) are handled before purchasing.
Examples from available reviews (Apr 2022 – Feb 2026).
The app is user-friendly and customer service was exceptional.
“I was pleasantly surprised by how user-friendly it is.”
Claim reimbursed only €30 after depreciation on a €230 key replacement.
“I was reimbursed only €30.”
Getsafe covered my dog's boarding costs quickly and compassionately.
“they were able to cover the boarding costs for my dog”
Support answered liability and contents insurance questions patiently and instantly.
“My questions about Liability insurance and Contents insurance were answered well and with patience”
Most reviewers describe helpful, fast and patient support staff and timely case resolution; a small number report unprofessional behaviour or difficulties with claims.
Some customers note satisfactory reimbursements for pet or property claims, while others report low payouts after depreciation or denied refunds, producing mixed value impressions.
The app, website and process are repeatedly described as user‑friendly and clear; customers highlight easy access to policy details and smooth application steps.
Several reviewers cite clear coverage and effective payouts for specific claims, but others flag policy limits or depreciation rules that reduced reimbursements.
Communication is commonly described as clear, fast and available in English; isolated complaints mention poor or unprofessional interactions during claims.
A majority report positive overall experiences driven by support and ease of use; a minority report negative overall outcomes tied to disputed claims.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Agent was super friendly and very helpful.
“Super friendly & very helpful!”
Company refused to reimburse after my cat's accident; reviewer does not recommend.
“the company refused to reimburse us.”
Excessive back-and-forth paperwork and unclear communication delayed claim.
“the process was unnecessarily complicated and stressful.”
Insurance rolled over without notice, then sent to debt collection with disputed charges.
“rolled over without informing me and then sent to a debt collection agency”
Reviewer says claims rejected and communication was unresponsive.
“they reject the claims with some non sense reasons.”
Claim process dragged on with excuses and poor customer service.
“The claim process dragged on for weeks”
Company helpful when selling but disappears and denies claim payments.
“They do everything to deny payment of your claim.”
Legal insurance felt useless; support unresponsive and app lacked cancel option.
“there was NO BUTTON on the app to cancel.”
Buying contents insurance was easy and price was fair and affordable.
“Buying contents insurance was very easy.”
Reviewer found affordable coverage and an easy-to-use app.
“Great coverage and cheapest I could find.”
I recently came across Getsafe, a digital insurance provider that offers an easy and convenient way to manage your policies. I was skeptical at first, but their website made it clear that they strive for simplicity and accessibility.
After downloading the app, I was pleasantly surprised by how user-friendly it is. All of my policy information is easily accessible in one place, making it simple to understand what’s covered and what’s not. This feature alone makes Getsafe stand out from other traditional insurance providers.
Furthermore, their customer service was exceptional when I had questions about my coverage options. The representatives were well-informed and patiently answered all my queries.
Overall, working with Getsafe has been a breath of fresh air compared to previous experiences with other insurers who often left me feeling confused or frustrated.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Getsafe is a digital‑first insurance provider focusing on app and web‑based policy management and customer support for consumers. The company markets itself around simplified, mobile‑driven insurance processes and online claims handling, targeting retail products such as liability, contents and other personal lines in European markets.