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We Collect & Analyse Reviews

Direct Gap
Experiences & Reviews

Direct Gap is a UK specialist in Guaranteed Asset Protection (GAP) insurance, offering policies to motorists who buy vehicles outright or on finance. The firm typically sells cover directly to consumers via its website and phone sales, with products designed to pay a shortfall if a vehicle is written off or stolen. Consumers searching for Direct Gap commonly look for policy details, claims handling and pricing comparisons with other GAP providers.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 90%
Latest Review 18d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviewers cite helpful, friendly staff and clear explanations when arranging cover; a small number reported slow processing and excuses.

Share
26%
Strong
💰

Value for money

Several customers describe competitive or sensible prices and good value; one reviewer complained that claim handling made the purchase poor value.

Share
10%
Strong
⚡

User experience

Many reviews describe a straightforward online process and quick telephone service, with policies emailed promptly and easy setup overall.

Share
13%
Strong
🔧

Product quality

One reviewer gave a positive example of a payout, while another detailed a failed claim experience and inability to obtain required documents.

Share
3%
Mixed
📞

Communication

Customers often praise clear, patient explanations and speaking to a real person; a few reports mention lost paperwork and poor follow‑up.

Share
19%
Strong
⭐

Overall experience

The majority describe simple, efficient transactions and long‑term use, though a minority report serious issues with claims and delays.

Share
29%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

M
Mr & Mrs Foulkes
trustpilot.com Sep 30, 2025

Very helpful staff

Very helpful staff, made an initial enquiry on line but wished to clarify a few details. So I telephoned and was able to talk to an actual person who...

C
Chris
trustpilot.com Sep 30, 2025

I purchased a new vehicle where the…

I purchased a new vehicle where the manufacturer does not provide a GAP insurance. I am already an existing customer with Direct GAP and purchased a n...

I
Ian Heavey
trustpilot.com Sep 30, 2025

quick and easy and good value

...

M
Martyn
trustpilot.com Sep 30, 2025

Gap Quote

Great customer service, Simple compr...

R
Robert
trustpilot.com Sep 30, 2025

Straight forward all info covered

Straight forward all info covered Staff ar...

A
Andrew Jones
trustpilot.com Sep 30, 2025

Great price great service

Great price great service, ha...

B
Brian Swan
trustpilot.com Sep 30, 2025

I have taken cover out for my son and…

I have taken cover out for my son and grandaughter for their respective vehicles; to me this is piece of...

J
Jim
trustpilot.com Sep 30, 2025

Great service and a decent price.

I spoke with Hayley who took time to explain the type of gap insurance I needed and what it covers. She w...

M
Mrs Julie Foster
trustpilot.com Sep 30, 2025

Great company to deal with Hayley made…

Great company to deal with Hayley made everything clear a...

G
Guest
trustpilot.com Sep 30, 2025

Spoke to a very excellent sales lady &…

Spoke to a very excellent sales lady & she was very thorough at explaining everything but she also had a very helpf...

M
Mr Chiman Shah
trustpilot.com Sep 30, 2025

Service

Very easy to arrange the gap...

S
Suffolk Owl
trustpilot.com Sep 30, 2025

Helpful and efficient

Helpful, efficient staff and service which is very competitively...

R
Ray
trustpilot.com Sep 30, 2025

Excellent polite customer service

Excellent polite customer service. De...

P
Philip
trustpilot.com Sep 30, 2025

Very Polite

Very Polite, efficient and pain...

K
Kevin
trustpilot.com Sep 30, 2025

Hayley was excellent :)

...

S
Sabeena kattab
trustpilot.com Sep 30, 2025

Excellent service again from the lovely…

Excellent service again from the lovely Elizabeth! I have been a customer for many years and Elizabeth always looks after me and gets me the best...

K
Kuberan N
trustpilot.com Sep 30, 2025

Trust

Taking too long to process. When I cal...

M
Mr Minshull
trustpilot.com Sep 30, 2025

The lady i spoke with was clear and…

The lady i spoke with was clear and...

c
customer
trustpilot.com Sep 30, 2025

DO NOT WASTE YOUR MONEY

Direct gap are willimg to take your cash,but to pay out for a claim. NO. My experience is as follows.They want a claim form.Already submitted.They hav...

C
Chris Fussey
trustpilot.com Sep 30, 2025

Just so simple to do

...

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Conclusion

Reviews show Direct Gap is often easy to deal with: many customers report a straightforward website and fast phone service, with policies emailed quickly. Multiple reviewers mention competitive pricing and helpful, named advisers who explain cover clearly. However, a small number of reviews describe serious problems with claim handling, lost paperwork and slow processing—issues that directly affect policy outcomes. If considering Direct Gap, check claim documentation requirements and retain key finance and sales documents; ask the adviser how claims are handled and what evidence will be needed.