Reviewers often say Coverwise is easy to buy from online, with clear quotes and competitive prices. Many also mention friendly, knowledgeable phone staff who talk through cover options. Another set of reviews describes long claim delays, repeated requests for paperwork, and claims being refused. Those complaints about claims sit in stark contrast to the strong feedback on buying and pre‑sale support.
Examples from available reviews (Dec 2021 – Feb 2026).
The process was quick, fast and straightforward.
“Quick, fast and straightforward process.”
They provided a great policy at a good price.
“A great policy for a good price”
My claim was ignored for months despite evidence and escalated to the Ombudsman.
“My claim with Coverwise (underwritten by AXA) was ignored for months”
Claim repeatedly delayed and requests ignored, no payout expected.
“Constantly ignoring information, requesting multiple times the same information.”
Many describe pre‑sale and renewal contact as quick and helpful. The main negative theme is claims, with reviews citing long assessment times, repeated document requests, and outright refusals. Several low‑rating reviews mention escalations and cases that still were not resolved.
Many customers point to low premiums and competitive quotes when buying. Reviews often describe good value holiday insurance and mention reducing cover to cut premiums. Only a small number criticise the price.
The website and online quote journey are repeatedly described as fast, straightforward, and easy to use. Customers mention instant quotes and simple amendment or cancellation steps. Ease of use comes through as a steady positive.
Fewer reviews talk about cover details and how the product performs than about service and usability. Some call the insurance reliable and suitable for older travellers, while a smaller group report claim refusals linked to specific exclusions. Overall, product comments tend to sit behind experiences with service and claims.
Phone staff often get praise for being friendly, knowledgeable, and clear when explaining cover. By contrast, claim communication is criticised for overlooking information already provided, poor phone audio, and abrupt calls. The warmer feedback mainly relates to sales and policy changes, while complaints focus on post‑claim contact.
Feedback splits between smooth purchases and difficult claim results. Positive ratings centre on easy buying, value, and helpful staff. Negative ratings focus on drawn‑out claims, frequent paperwork requests, and payouts being refused.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
The reviewer reports good services and prices.
“Good services and prices”
They offered ideal, affordable cover and a friendly helpful agent.
“ideal cover at a very affordable price”
The service was good and the procedure was very easy and straightforward.
“Good service the procedure is very easy and straightforward”
They had a good experience and were happy with the service.
“Good experience. Happy with the service”
The reviewer says 'To much good'.
“To much good”
They provided a great policy at a good price.
“A great policy for a good price”
Staff helped reduce my cover and halved the premium smoothly.
“I definitely received a 5* service...thank you.”
Payment failed online but customer service immediately helped and was efficient.
“The girl who helped us was friendly helpfully and very efficient.”
The representative explained cover levels clearly and the price seemed reasonable.
“The lady was very helpful and explained the cover levels so I could make an informed decision”
The agent was friendly, helpful and explored different options.
“The guy I spoke to was very friendly and very helpful! Looked at different options to achieve what I needed.”
Service was professional with good cover and good value.
“Professional, good cover, good value”
They provided reliable, straightforward annual cover with competitive pricing.
“The pricing is very competitive and the service has consistently been reliable and straightforward.”
The representative was friendly, knowledgeable and updated renewal details well.
“the person I spoke to was ever so friendly and knowledgeable.”
The questions were very easy to use and understand.
“Very easy to use and understand questions”
They are reliable, trustworthy and good for older people needing medication.
“reliable trustworthy and amazingly great for older people with medication”
The website is easy to navigate.
“Easy to get navigate Web site”
They are consistently good value for holiday insurance.
“Always used coverwise for my holiday insurance as they are good value for money”
The reviewer describes the service as convenient.
“Convenient”
The website is easy to use, quotes come straight away and rates are competitive.
“The website is easy to use, you get a quote straight away and the rates are very competitive.”
Easy to use and offered at a decent price.
“Easy to use and a decent price”
Claim was initially accepted but later declined after delays and repeated questioning.
“the process was shocking, stressful and time consuming.”
My claim was ignored for months despite evidence and escalated to the Ombudsman.
“My claim with Coverwise (underwritten by AXA) was ignored for months”
My cancellation claim after a new cancer diagnosis was denied after months.
“I have been denied my claim after months of back and forth”
They requested two years of medical records and declined my claim.
“have been trying to make a claim since April 2025.. cancelled a holiday as my husband was diagnosed with lung cancer.”
The process was quick, fast and straightforward.
“Quick, fast and straightforward process.”
They delayed responses and still have not sorted my claim.
“Absolutely shocking experience and still not sorted .”
It is very easy to do online and a great service.
“It is very easy to do online a great service 😊”
They seem fairly priced and work well for our holidays.
“The cost seems comparably fair against other companies.”
I was very pleased with the telephone service received.
“Very pleased with the service I got when ringing”
Call staff handled policy change and medication addition clearly and easily.
“easy straight forward wonderful call staff explained everything to detail very impressed”
A sales representative showed great product knowledge.
“Fantastic sales representative with great knowledge of products”
Hannah was friendly and very helpful when handling my quote.
“Hannah dealt with my insurance quote very friendly and really helpful”
They provided great customer service and a good renewal price.
“great customer service and a great price for my renewal highly recommended”
The process was quick and easy and good value for money.
“Quick and Easy to do and good value for money.”
The reviewer says the insurance is good.
“good insurence”
The telephone representative was friendly, thorough and clearly explained everything.
“The lady I spoke to was really friendly, thorough and polite.”
An agent explained everything and the price was much lower than others.
“he explained everything to me and I was very shocked with the price of the insurance”
Hannah explained options clearly and guided me through a complicated trip.
“Hannah was wonderful - helped me so much by explaining what my options were;”
After over two years and many calls, I received only a £25 settlement.
“a settlement of £25 is not acceptable.”
They are easy to buy from online and offer excellent prices.
“easy and simple to purchase online”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coverwise runs an online travel and holiday insurance platform in the UK. It provides instant online quotes and sends policy documents electronically. Customers can call Coverwise for changes, renewals, and enquiries. Policies usually cover holiday-related risks and set out excesses, limits, and exclusions in the policy documents.