Skip to content
We Collect & Analyse Reviews

CoverForYou
Experiences & Reviews

CoverForYou is a UK-facing travel insurance brand that sells consumer travel policies online. People searching reviews typically want clarity on claims handling, policy exclusions, pricing and emergency contact options. This summary presents aggregated user feedback to help readers evaluate CoverForYou’s performance on those practical points.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 19%
Latest Review 13d
Overall Rating
1.8

Our Analysis

🎯

Service quality

Most reviewers report problems with claims handling and slow or absent follow-up; a minority highlight helpful or efficient phone support during some claims.

Share
21%
Weak
💰

Value for money

Several reviewers say renewals and payouts do not reflect cost; complaints include early renewal charges, steep price increases and low settlement amounts.

Share
7%
Weak
⚡

User experience

Users commonly describe claim processes as lengthy, complicated or stressful; a smaller group report quick, straightforward settlements and easy renewals.

Share
24%
Weak
🔧

Product quality

Many reviews point to narrow cover or confusing exclusions (e.g. gadget, passport, car-hire terms) and instances of low valuations on claims.

Share
7%
Weak
📞

Communication

Frequent comments about long hold times, slow or no email responses and missed callbacks; a few users note helpful, clear phone advisers.

Share
16%
Weak
⭐

Overall experience

Overall, recent reviewers more often report frustration with claims, communication and renewals, while a minority describe positive, hassle-free experiences.

Share
25%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
Chris
trustpilot.com Sep 30, 2025

Just got back from Crete and on the first day my daughter burst her chin open

Just got back from Crete and on the first day my daughter fell on a water slide and burst her chin open. She went to hospital for stitches and as we w...

W
William James
trustpilot.com Sep 30, 2025

cover for you/ axa..Absolute Disgrace.

absolute disgrace.. namely a craig and adrian.. happy to give my opinion and views in court.. i consider this company unfit for purpose or their under...

T
Tim Cumming
trustpilot.com Sep 30, 2025

If you want insurance just to feel good…

If you want travel insurance just to feel good then great, if you want decent cover, LOOK ELSEWHERE! I expected more from a policy underwritten by AXA...

F
Fraser Billows
trustpilot.com Sep 30, 2025

I placed a claim with Cover for You in February and m still waiting for resolution

I placed a claim with Cover for You following a ski accident in late February to recover some medical costs and check if I could get back some money f...

K
Karen Young
trustpilot.com Sep 30, 2025

Deceptive renewal practices - took payment 7 days early

Watch out! CoverForYou will take travel insurance renewal payment *7 full days ahead* of your renewal date. Allegedly this is to ensure you're covered...

S
She-Ra
trustpilot.com Sep 30, 2025

Dreadful experience around cruise cover…

Dreadful experience around cruise cover and a missed port. 1/8 of what other insurers pay. Customer service were very cold and blunt when I questioned...

A
Adrian Brown
trustpilot.com Sep 30, 2025

Claims let them down …

Policy and company have always been great. But they use Axa for claims. Really poor service. Told me they wo...

K
Kenny Hamlet
trustpilot.com Sep 30, 2025

Absolutely disgraceful company to deal…

Absolutely disgraceful company to deal with, typical insurance tricks to get out of...

N
Natascha
trustpilot.com Sep 30, 2025

Terrible stalling tactics to not pay out

Had been with this insurance company for a long time but only recently needed to make a claim for the first time. Look for accurate reviews online as...

A
Adam Cross
trustpilot.com Sep 30, 2025

Omg got my covers today perfect fit…

Omg got my covers today perfect fit they are better than I thought they would be I’m well chuff...

J
Javier Mendoza
trustpilot.com Sep 30, 2025

Only way to contact is make a phone call to a UK Number

I've Bought this travel insurance for years, but this time is the first time using it for a medical Emergency. When it's actually needed is difficult...

A
Anna Solodovnikova
trustpilot.com Sep 30, 2025

Have been with CoverForYou since 2018

Have been with CoverForYou since 2018. Until now... They offer no options for purchasing travel insurance when ongoing medical tests are involved — ev...

D
DaveT
trustpilot.com Sep 30, 2025

Great travel insurance

What a find, great company! I really enjoy their little competitions monthly too and the ability to get points to move up a tier etc. Have just renewe...

S
SB
trustpilot.com Sep 30, 2025

Told we’re not a customer

We had a flight booked to Barbados to attend our grandfather’s funeral, unfortunately, the children and I contracted COVID-19, therefore couldn’t atte...

f
fair2017
trustpilot.com Sep 30, 2025

Our flight got cancelled suddenly due…

Our flight got cancelled suddenly due to a union strike of airports in Germany. We needed to rebook another airline and train tickets to fly back to t...

A
Alessio
trustpilot.com Sep 30, 2025

I presume the majority of the positive…

I presume the majority of the positive reviews come from people who haven’t had to make a claim. Unfortunately, during a recent trip to the USA, I eit...

W
Wallace McNeish
trustpilot.com Sep 30, 2025

Beware the Small Print! Car Hire Excess Insurance for Car Hire Clubs does not apply to most hires

This company claims that its Car Hire Excess Insurance covers hourly hires from UK Car Hire Clubs (eg, Enterprise) as standard. However, what they don...

K
Kate Barker
trustpilot.com Sep 30, 2025

No one to help

I have tried speaking to someone on the customer service team twice and both times my husband and I quite shocked by their attitude which comes across...

N
Nami
trustpilot.com Sep 30, 2025

Ignore their so-called "loyalty discount"

Their price increase is getting steeper each year, and ridiculously, it's cheaper to buy from scratch than with their so-called "20% loyalty discount"...

S
Sophie Parker
trustpilot.com Sep 30, 2025

Terrible Customer Service

I have had a terrible experienced. The communication for my claim has been atrocious. I never write reviews but thought it was worth sharing my experi...

Share Your Experience

Help other customers by sharing your experience with CoverForYou. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

User feedback on CoverForYou shows repeated concerns about claims handling and communication: many reviewers report long waits, repeated document requests and missed callbacks. Multiple reviewers describe small or disputed settlements for belongings and limits or exclusions that were unclear at purchase. Some customers report poor renewal practices and unexpected early charges, while a few describe straightforward, fast claims and satisfactory purchases. If you are considering CoverForYou, read the full policy wording (especially exclusions and gadget/transport clauses), check emergency contact arrangements, and compare renewal prices before auto‑renewing.