Reviewers often praised phone advisers for clear explanations and quick, helpful support. Many customers said the online purchase was fast and easy, and they liked the pricing. A smaller group reported rejected claims, refused help, or no refund. A few users mentioned delays in receiving policy documents or occasional website glitches.
Examples from available reviews (Aug 2018 – Feb 2026).
Tunji was helpful and professional; reviewer would recommend them.
“Tunji was very helpful and professional I would have no hesitation in recommending your company to friends and family.”
Obtaining a quote and paying was very easy.
“Having checked on Money Saving Expert,to get quote and to pay was so easy”
Five star policy rejected first claim for failed wiper motor.
“So a five star warranty that rejects my first ever claim.”
Reviewer cancelled cover after denied assistance and received no refund.
“dont go with them i had an astra with the so called 5star cover crap useless”
Several reviews described phone staff as knowledgeable and patient, with queries handled quickly. Some customers reported smooth sales conversations and successful renewals. A smaller group said help was refused and refund requests linked to claims were not resolved.
Many reviewers pointed to competitive prices and policy terms that were easy to understand and fit their needs. Several customers called the GAP and warranty cover straightforward and good value. Value concerns tended to appear when claim decisions did not meet expectations.
Many customers found the online journey easy, quick, and convenient for quotes and payments. A few mentioned interface issues, form fields that did not work, and a glitch that meant they had to call for support. More reviews describe smooth access and submissions than problems.
Multiple reviews reported claims being rejected and disagreements over whether repairs should be covered. Clear positive remarks about product reliability are limited in this set. Claim-related complaints account for the main quality concern.
Several reviewers said advisers explained things clearly and followed up well. A small number said their policy documents did not arrive within days of purchase. Spoken guidance rated more strongly than some experiences with document delivery.
Most reviews describe quick, professional sign-up and helpful phone support. Another group reports problems after purchase, including claim rejections, delays, or refund issues. Overall, reviews split between high satisfaction with sales and concern about how claims are handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
I have used this company for the last 3 years. I have had to file two claims, both of which were processed quickly and efficiently. I had no issues with the first claim, but unfortunately I was involved in a car accident that was not my fault. I had a car accident at the end of April, and I was insured under 5 Star Warranties . It took them about 2 months to process my claim which was disappointing but they kept me updated all throughout the process. When they were done with the paperwork and assessment, they were really great about paying the compensation and I was satisfied.
Five star policy rejected first claim for failed wiper motor.
“So a five star warranty that rejects my first ever claim.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Click4warranty sells vehicle warranty and GAP insurance in the UK. Customers can get quotes online and speak with advisers by phone. The company issues policy documents and runs a claims process for motor warranty customers. Policies typically cover mechanical faults and set defined benefit levels for used and new vehicles.