Feedback is split between quick, on-time frontline help and repeated problems with claims. Many reviewers praise on-site teams, fast refunds after cancellations, and helpful agents. Others describe denied claims, unclear exclusions, and little or no response from support.
Examples from available reviews (Oct 2022 – Mar 2026).
Workmen were punctual, professional and left premises tidy after tree removal.
“The workmen came on time were very professional and pleasant.”
Claim refused for alleged pre-existing condition, leaving significant unpaid bill.
“Refused to pay a medical bill from the USA in full”
Difficult to contact staff and claims process is slow with excessive red tape.
“Trying to speak to a human on the phone is so difficult”
Cancellation claim processed quickly; refund received within ten days.
“by 23/06 I had received my notification of refund!!”
Several reviews praise on-time, professional on-site teams and fast reimbursement after cancellations. Another group describes slow claims processing, paperwork mistakes, and medical claims left unresolved. The gap points to very different experiences depending on which service route customers use.
Some reviewers mention unexpected extra charges for short extensions and paid add-ons they felt cost too much. A few note an easy buying process and an attractive loyalty option at checkout. Negative reviews often repeat concerns about refunds not being paid back and high quotes for add-ons.
Some customers describe a simple, hassle-free online purchase. A small number of posts are brief or vague and only comment generally on the company. These short entries do not describe what happened after purchase.
Many complaints describe claims being refused due to exclusions, small-print terms, or pre-existing condition clauses. Several negative reviews also mention exclusions related to gadgets and where the gadget was bought. A few reports say outsourced repairs failed to fix device faults.
Several reviewers report calls going unanswered, contact attempts being ignored, and slow replies. Others point to unclear policy explanations and low settlements with no explanation. Communication problems often appear alongside negative claim outcomes.
Ratings show a sharp split between very positive accounts of frontline service and very negative experiences with claims and communication. Positive comments focus on punctual on-site work and quick refunds. Negative feedback centres on denied claims, slow handling, and poor responsiveness.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Workmen were punctual, professional and left premises tidy after tree removal.
“The workmen came on time were very professional and pleasant.”
Travel disruption and additional travel costs are only covered if you buy add-on.
“Cedar Tree does not cover additional travel costs”
Difficult to contact staff and claims process is slow with excessive red tape.
“Trying to speak to a human on the phone is so difficult”
Medical costs were covered and reimbursements paid within SLA despite process confusion.
“everything else was covered.”
Medical reimbursement delayed for months due to internal process failures.
“the review of my case still has not happened.”
Reviewer states they had a very good experience with the site.
“It was too good experience with this site.”
Gadget claim rejected because device bought outside the UK; exclusion poorly disclosed.
“my claim was rejected simply because my phone / gadgets wasn’t purchased in the UK”
Reviewer only states the company name without further detail.
“Cedar Tree Travel Insurance Company”
Reviewer only states the company name without further detail.
“Cedar Tree Travel Insurance Company”
Policy cover was unclear; claimant received a small unexplained £50 settlement.
“They are misleading people into buying useless policies.”
Staff were fast and supportive and provided required assistance.
“Cedar tree services is very fast and supportive he gave me all in need.”
Agents were empathetic and promptly paid a cancellation claim.
“the call agents were empathetic and paid the claim”
Team pruned the cherry tree and left the garden tidy.
“they have left my garden looking brighter and very tidy.”
Jay's team arrived punctually, did a great job and cleaned thoroughly.
“Jay and he's Team arrived on time ,did a great job.”
Multiple contact attempts were ignored initially, later resolved after 1-star review.
“No reply, no returned call.”
Claim handling was slow and error-prone, leaving medical claim unresolved months.
“this has been an absolute joke of error after error”
Waitress provided excellent child-friendly service throughout the visit.
“Great service provided by waitress called moon.”
Cancellation claim processed quickly; refund received within ten days.
“by 23/06 I had received my notification of refund!!”
Policy purchase was easy and loyalty programme appealing.
“Easy way to buy travel insurance.”
Claim refused for alleged pre-existing condition, leaving significant unpaid bill.
“Refused to pay a medical bill from the USA in full”
Claim rejected incorrectly despite evidence, requiring extra £300 expense.
“My claim was rejected because they thought I somehow still got home on the cancelled flight”
Company charged high extra for one day extension and withheld refunds.
“they wanted to charge me the equivalent of 50% of the previously contracted amount”
Claims were legally refused due to policy small-print, making policy useless.
“There was small print in all three situations that allowed them to legally refuse my claims.”
Support failed during medical emergency abroad; insurer was slow and unhelpful.
“they never helped me when my partner had a fall in Thailand”
Reimbursement was quick and complete within ten working days.
“Within 10 working days from making the claim he received a reimbursement”
Lens claim rejected because gadget cover wasn't available or selected.
“i received an email stating that i don't have gadget cover”
Claims outsourced to partners leaving customer ignored and phone still faulty.
“I paid £150 excess for a phone repair, only to get my phone back still faulty.”
Adding short winter-sports cover was quoted at an unreasonably high price.
“was quoted £335!”
I recently purchased a travel insurance policy from Cedar Tree Insurance and I must say, I am thoroughly impressed with their services. Their website is user-friendly and made it easy for me to compare different policies based on my needs. Upon calling their customer service, I was greeted by a friendly representative who went above and beyond to help me find the appropriate coverage options.
The process of purchasing the insurance was quick and hassle-free. The prices were competitive as well, which was a major plus! And when an issue arose during my trip abroad, they were prompt in addressing it and providing the necessary assistance.
Overall, I would highly recommend Cedar Tree Insurance to anyone looking for reliable travel insurance coverage at affordable rates.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cedar Tree Travel Insurance provides travel insurance policies for travellers. Customers can get quotes online, buy cover, and submit claims through the website and support channels. Policies typically cover common travel issues such as medical emergencies, trip cancellation, and lost or delayed baggage. Customer service handles policy questions and claim submissions. Contact options usually include phone support and web-based claims portals.