Reviews Analysed
21
We Collect & Analyse Reviews
Cedar Tree Travel Insurance
Experiences & Reviews
Cedar Tree Travel Insurance is a retail travel-insurance provider serving consumers seeking single-trip and annual cover. Policies are commonly purchased online and via comparison sites, and customer interactions reported in reviews include telephone and online claims channels. People researching reviews typically look for information on claims handling, policy exclusions and add-on costs when comparing travel insurers.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
17d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Reviews show a clear split: some customers describe fast, empathetic claim handling, but a larger number report denied claims, long delays and inadequate assistance when they needed help.
Share
Weak
22%
💰
Value for money
Several reviewers report high add-on charges, unexpected costs or feeling the policy offered poor value because key situations were excluded; a minority describe competitive pricing.
Share
Weak
12%
⚡
User experience
Multiple reviewers report an easy online purchase process and smooth online claims submission; website usability and straightforward buying are cited as positives.
Share
Strong
8%
🔧
Product quality
Many complaints focus on policy exclusions, small-print and disputed coverage decisions; some reviewers did receive appropriate payouts, but exclusions are a recurring concern.
Share
Weak
14%
📞
Communication
Common issues include unanswered calls, delayed responses and failures to pass medical information to providers; a smaller set of reviews praise prompt, clear contact.
Share
Weak
21%
⭐
Overall experience
Overall impressions are mixed but skew negative: a number of satisfied claimants contrast with many unresolved complaints about denied claims, delays and confusing cover.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Excellent Customer Service & Hassle-Free Process
"I recently purchased a travel insurance policy from Cedar Tree Insurance and I must say, I am thoroughly impressed with their services. Their website is user-friendly and made it easy for me to compare different policies based on my needs. Upon calling their customer service, I was greeted by a friendly representative who went above and beyond to help me find the appropriate coverage options. The process of purchasing the insurance was quick and hassle-free. The prices were competitive as well, which was a major plus! And when an issue arose during my trip abroad, they were prompt in addressing it and providing the necessary assistance. Overall, I would highly recommend Cedar Tree Insurance to anyone looking for reliable travel insurance coverage at affordable rates."
Kitty Kuhic
Collected.reviews
Oct 05, 2022
Featured for: Positive service and UX
Terrible experience with holiday medical insurance, avoid at all costs
"Went on holiday, had a medical emergency and went to a hospital. Insurance company requested medical history but never actually made the request to th..."
Carl
Trustpilot
Sep 30, 2025
Featured for: Medical claim mishandled; prolonged delays
Multiple contact attempts- no reply…
"I have made 4 attempts to contact and make a claim- insured damaged luggage. No reply, no returned call. I would never use this company again. I have..."
E corbett
Trustpilot
Sep 30, 2025
Featured for: Multiple contact attempts; no reply
I pay an annual policy for worldwide…
"I pay an annual policy for worldwide cover for only £225. Asked this morning for coverage for a weeks winter sports to be added onto a policy which ha..."
Mr David Jamieson
Trustpilot
Sep 30, 2025
Featured for: Excessive add-on pricing complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Samantha Harper
trustpilot.com
Sep 30, 2025
Travel Insurance Company!
Cedar Tree Travel...
L
Laetitia
trustpilot.com
Sep 30, 2025
These guys are misseling insurance
I got a family travel insurance policy and got stuck in Paris during Air Traffic control strikes. I called them to report my claim as I was still in F...
T
Trevor Langley
trustpilot.com
Sep 30, 2025
Cedar tree services is very fast and…
Cedar tree services is very fast an...
K
Kirsty
trustpilot.com
Sep 30, 2025
Super travel insurance
Great travel insurance, our son had an accident requiring surgery on the day we were due to fly. At an extremely emotive and stressful time the call a...
J
Jacqui Osei-Fremah
trustpilot.com
Sep 30, 2025
Trentbridge
Jaye and his team came today and they have left my garden looking brighter and very tidy. They were truly amazing. They wasted no time...
A
Alan Dear
trustpilot.com
Sep 30, 2025
Jay and he's Team arrived on time ,did…
Jay and he's Team arrived on time ,did a great job.An...
E
E corbett
trustpilot.com
Sep 30, 2025
Multiple contact attempts- no reply…
I have made 4 attempts to contact and make a claim- insured damaged luggage. No reply, no returned call. I would never use this company again. I have...
C
Carl
trustpilot.com
Sep 30, 2025
Terrible experience with holiday medical insurance, avoid at all costs
Went on holiday, had a medical emergency and went to a hospital. Insurance company requested medical history but never actually made the request to th...
M
Megan Hughes
trustpilot.com
Sep 30, 2025
Great service provided by waitress…
Great service provided by waitress called moon. Child friendly environment and moon had...
T
Tina Hassell
trustpilot.com
Sep 30, 2025
Needed to cancel our holiday
Needed to cancel our holiday as my sister was diagnosed with breast cancer on 13/06, by...
R
R
trustpilot.com
Sep 30, 2025
Easy way to buy travel insurance
Easy way to buy travel insurance. Like the ide...
S
Stephen Arliss
trustpilot.com
Sep 30, 2025
Immoral, horrible, disgusting
If only I had come across these reviews before I purchased a policy. I've never in my life experienced such an immoral, horrible and disgusting experi...
P
Paul Carr
trustpilot.com
Sep 30, 2025
Disingenuous and incompetent
My flight was cancelled and my travel plans were disrupted. My claim was rejected because they thought I somehow still got home on the cancelled fligh...
R
Ruth
trustpilot.com
Sep 30, 2025
I will not deal with this company…
I will not deal with this company again, for adding one more day to a 17 day policy they wanted to...
D
Deborah Moss
trustpilot.com
Sep 30, 2025
Watch the small print very carefully!
I had three serious situations in my 2025 travel, regarding health and theft. The complexity of their small print found them a reason to not pay me an...
W
Wayne
trustpilot.com
Sep 30, 2025
Poor poor service
Oh dear where do I start this company is very happy to take money from you but when it comes to doing the job they take on by insuring you it doesn't...
A
Adam
trustpilot.com
Sep 30, 2025
Excellent quick reimbursement
My son suffered an anaphylactic shock while on holiday resulting in hospitalisation. It was a declared condition on his policy. Within 10 working days...
R
Ray Tickle
trustpilot.com
Sep 30, 2025
Do not use
I recently had damage to a camera lens in transit on a trip from Thailand , i rang to make a claim and process was started , i then received an email...
I
Ibraheem Yousaf
trustpilot.com
Sep 30, 2025
Horrible service
I took out insurance with Cedar Tree, thinking I was paying for a premium service. Instead, they just offload your claim to other companies—Davies Gro...
M
Mr David Jamieson
trustpilot.com
Sep 30, 2025
I pay an annual policy for worldwide…
I pay an annual policy for worldwide cover for only £225. Asked this morning for coverage for a weeks winter sports to be added onto a policy which ha...
Conclusion
Reviews of Cedar Tree Travel Insurance show a wide range of experiences. Several customers report smooth online purchases, quick online claim submissions and timely reimbursements (examples include rapid refunds and paid medical claims). At the same time, a substantial number of reviews describe denied claims, restrictive small-print exclusions, poor communication and high add-on or mid-term charges. Prospective customers should read policy wording carefully—especially sections on delays, disruptions, gadget cover and pre-existing conditions—and confirm exactly which add-ons are required. Contact responsiveness and claim-handling examples from other customers suggest testing how quickly the provider responds before relying on cover for high-risk or expensive travel plans.