Reviews of Cedar Tree Travel Insurance show a wide range of experiences. Several customers report smooth online purchases, quick online claim submissions and timely reimbursements (examples include rapid refunds and paid medical claims). At the same time, a substantial number of reviews describe denied claims, restrictive small-print exclusions, poor communication and high add-on or mid-term charges. Prospective customers should read policy wording carefully—especially sections on delays, disruptions, gadget cover and pre-existing conditions—and confirm exactly which add-ons are required. Contact responsiveness and claim-handling examples from other customers suggest testing how quickly the provider responds before relying on cover for high-risk or expensive travel plans.
Examples from available reviews (Oct 2022 – Feb 2026).
Friendly, efficient customer service and a user-friendly, hassle-free purchase process.
“The process of purchasing the insurance was quick and hassle-free.”
Claim handling was slow and error-prone, leaving medical claim unresolved months.
“this has been an absolute joke of error after error”
Multiple contact attempts were ignored initially, later resolved after 1-star review.
“No reply, no returned call.”
Adding short winter-sports cover was quoted at an unreasonably high price.
“was quoted £335!”
Reviews show a clear split: some customers describe fast, empathetic claim handling, but a larger number report denied claims, long delays and inadequate assistance when they needed help.
Several reviewers report high add-on charges, unexpected costs or feeling the policy offered poor value because key situations were excluded; a minority describe competitive pricing.
Multiple reviewers report an easy online purchase process and smooth online claims submission; website usability and straightforward buying are cited as positives.
Many complaints focus on policy exclusions, small-print and disputed coverage decisions; some reviewers did receive appropriate payouts, but exclusions are a recurring concern.
Common issues include unanswered calls, delayed responses and failures to pass medical information to providers; a smaller set of reviews praise prompt, clear contact.
Overall impressions are mixed but skew negative: a number of satisfied claimants contrast with many unresolved complaints about denied claims, delays and confusing cover.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Workmen were punctual, professional and left premises tidy after tree removal.
“The workmen came on time were very professional and pleasant.”
Travel disruption and additional travel costs are only covered if you buy add-on.
“Cedar Tree does not cover additional travel costs”
Difficult to contact staff and claims process is slow with excessive red tape.
“Trying to speak to a human on the phone is so difficult”
Medical costs were covered and reimbursements paid within SLA despite process confusion.
“everything else was covered.”
Medical reimbursement delayed for months due to internal process failures.
“the review of my case still has not happened.”
Reviewer states they had a very good experience with the site.
“It was too good experience with this site.”
Gadget claim rejected because device bought outside the UK; exclusion poorly disclosed.
“my claim was rejected simply because my phone / gadgets wasn’t purchased in the UK”
Reviewer only states the company name without further detail.
“Cedar Tree Travel Insurance Company”
Reviewer only states the company name without further detail.
“Cedar Tree Travel Insurance Company”
Policy cover was unclear; claimant received a small unexplained £50 settlement.
“They are misleading people into buying useless policies.”
Staff were fast and supportive and provided required assistance.
“Cedar tree services is very fast and supportive he gave me all in need.”
Agents were empathetic and promptly paid a cancellation claim.
“the call agents were empathetic and paid the claim”
Team pruned the cherry tree and left the garden tidy.
“they have left my garden looking brighter and very tidy.”
Jay's team arrived punctually, did a great job and cleaned thoroughly.
“Jay and he's Team arrived on time ,did a great job.”
Multiple contact attempts were ignored initially, later resolved after 1-star review.
“No reply, no returned call.”
Claim handling was slow and error-prone, leaving medical claim unresolved months.
“this has been an absolute joke of error after error”
Waitress provided excellent child-friendly service throughout the visit.
“Great service provided by waitress called moon.”
Cancellation claim processed quickly; refund received within ten days.
“by 23/06 I had received my notification of refund!!”
Policy purchase was easy and loyalty programme appealing.
“Easy way to buy travel insurance.”
Claim refused for alleged pre-existing condition, leaving significant unpaid bill.
“Refused to pay a medical bill from the USA in full”
Claim rejected incorrectly despite evidence, requiring extra £300 expense.
“My claim was rejected because they thought I somehow still got home on the cancelled flight”
Company charged high extra for one day extension and withheld refunds.
“they wanted to charge me the equivalent of 50% of the previously contracted amount”
Claims were legally refused due to policy small-print, making policy useless.
“There was small print in all three situations that allowed them to legally refuse my claims.”
Support failed during medical emergency abroad; insurer was slow and unhelpful.
“they never helped me when my partner had a fall in Thailand”
Reimbursement was quick and complete within ten working days.
“Within 10 working days from making the claim he received a reimbursement”
Lens claim rejected because gadget cover wasn't available or selected.
“i received an email stating that i don't have gadget cover”
Claims outsourced to partners leaving customer ignored and phone still faulty.
“I paid £150 excess for a phone repair, only to get my phone back still faulty.”
Adding short winter-sports cover was quoted at an unreasonably high price.
“was quoted £335!”
I recently purchased a travel insurance policy from Cedar Tree Insurance and I must say, I am thoroughly impressed with their services. Their website is user-friendly and made it easy for me to compare different policies based on my needs. Upon calling their customer service, I was greeted by a friendly representative who went above and beyond to help me find the appropriate coverage options.
The process of purchasing the insurance was quick and hassle-free. The prices were competitive as well, which was a major plus! And when an issue arose during my trip abroad, they were prompt in addressing it and providing the necessary assistance.
Overall, I would highly recommend Cedar Tree Insurance to anyone looking for reliable travel insurance coverage at affordable rates.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cedar Tree Travel Insurance is a retail travel-insurance provider serving consumers seeking single-trip and annual cover. Policies are commonly purchased online and via comparison sites, and customer interactions reported in reviews include telephone and online claims channels. People researching reviews typically look for information on claims handling, policy exclusions and add-on costs when comparing travel insurers.