Reviews Analysed
21
We Collect & Analyse Reviews
Bluefin
Experiences & Reviews
Bluefin is a seller of home fitness equipment, known for products such as vibration plates, rowing machines, treadmills and exercise bikes. Consumers researching the brand commonly look for information on product reliability, spare parts availability and customer support response times. Review searches often focus on warranty handling, deliveries and after-sales service for home gym purchases.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
14d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers describe fast, helpful service and effective problem resolution; a small number report unresolved technical-support cases.
Share
Strong
22%
💰
Value for money
Some customers report competitive pricing and good value, while others find particular models overpriced for their perceived performance.
Share
Mixed
5%
⚡
User experience
Users report generally straightforward ordering and useful product apps; a minority note device failures or inconvenient return logistics.
Share
Mixed
9%
🔧
Product quality
Several buyers praise build and long-term use; a notable subset report early faults or poor performance on specific vibration-plate models.
Share
Mixed
17%
📞
Communication
Email and support responses are frequently described as quick and helpful; a few customers report dropped promises or slow follow-up.
Share
Strong
22%
⭐
Overall experience
Most reviewers give a positive final judgement citing replacement parts and helpful staff; some negative experiences centre on faulty items.
Share
Strong
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Bluefin Fitness Review: A Remarkable Home Gym Equipment Purchase.
"I recently purchased a home gym fitness equipment from BlueFin Fitness and I couldn't be happier. Their website offered me an extensive range of products including vibration plates, rowing machines, treadmills exercise bikes and spinning bikes to choose from. The ordering process was very simple and seamless, with clear instructions at every step. My product arrived in time and the delivery team was extremely helpful, carrying it to my room even though it was quite heavy. What impressed me most about this brand is their commitment to quality. The equipment itself feels sturdy yet comfortable, offering great performance for my workouts. In terms of pricing as well, I think BlueFin Fitness provides competitive rates without any compromise on the quality of its products or services. Besides that, they also offer sales & promotions often which ultimately reduce prices further. Overall, I am very satisfied with my purchase from BlueFin Fitness and would highly recommend them if you're looking for top-quality home fitness equipment accompanied by excellent customer service!"
O'Keefe
Collected.reviews
Oct 02, 2022
Featured for: Positive: delivery, quality, pricing
Very poor quality & performace despite the premium price
"We ordered the Bluefin 4D vibrating plate which is sold at c. £389 so really one of the most expensive on the market. Once you see the quality of manu..."
Amer Waheed
Trustpilot
Sep 30, 2025
Featured for: Negative: product quality and price
Excellent Customer Service – Fast and Hassle-Free Replacement
"I experienced an issue with my original Bluefin 4D Vibration Plate a few months after purchase. The problem wasn't mechanical but seemed to be related..."
Arunas
Trustpilot
Sep 30, 2025
Featured for: Resolved fault with prompt replacement
I ordered a 4D vibration plate
"I ordered a 4D vibration plate. After first use it gives me an error. I contact them and they will plan for a delivery company to pick it up, but I wo..."
Melissa Tiel
Trustpilot
Sep 30, 2025
Featured for: Negative: faulty item and logistics
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Amer Waheed
trustpilot.com
Sep 30, 2025
Very poor quality & performace despite the premium price
We ordered the Bluefin 4D vibrating plate which is sold at c. £389 so really one of the most expensive on the market. Once you see the quality of manu...
S
Siobhan Baynes
trustpilot.com
Sep 30, 2025
Poor Technical Support
Bought a Bluefin Kick Lite directly from them. It all went fine for 14 months after which time the treadmill died. I contacted their technical support...
A
Anna Maria Antonicelli
trustpilot.com
Sep 30, 2025
The best one
Experience at its best: I greatly recommend the plate 4D for its efficiency and s...
U
Unicorn Slayer
trustpilot.com
Sep 30, 2025
Excellent Customer Service
I purchased a Bluefin vibration plate a few years ago but have lost the power lead and straps for it. I contacted them to ask if I could purc...
A
Arunas
trustpilot.com
Sep 30, 2025
Excellent Customer Service – Fast and Hassle-Free Replacement
I experienced an issue with my original Bluefin 4D Vibration Plate a few months after purchase. The problem wasn't mechanical but seemed to be related...
C
Charlie Murray
trustpilot.com
Sep 30, 2025
They answered my enquiry quickly
They answered my...
J
Joolz
trustpilot.com
Sep 30, 2025
Had to return something got sorted…
Had to return somethi...
M
Miss Lynne Morley
trustpilot.com
Sep 30, 2025
Kenzie was absolutely amazing from…
Kenzie was absolutely amazing from...
M
Mihaela
trustpilot.com
Sep 30, 2025
Vibration plate
Good price and goo...
C
Cardinal
trustpilot.com
Sep 30, 2025
Great Cust Serv but no shipments to USA.I was hoping to order the vibration…
I was hoping to order the vibration plate after doing extensive research on all products. This is the one I wanted but Amazon was out. So I contacted...
C
Carlo
trustpilot.com
Sep 30, 2025
Good support
...
M
Mary Bryan
trustpilot.com
Sep 30, 2025
Would like to thank Kenzie in customer…
Would like to thank Kenzie in customer support for her very fast response to my...
E
Eileen reeves
trustpilot.com
Sep 30, 2025
Really pleased at how quickly Bluefin…
Really pleased at how quickly Bluefin was able to replace the hand control for the vibration plate. Had the existing one about 15 years or so and the...
S
Susan Cooper
trustpilot.com
Sep 30, 2025
Bluefin Fitness Ultra Slim Plus Vibration Exercise Machine
Excellent customer service, fast replies and well-mannered,...
m
michelle
trustpilot.com
Sep 30, 2025
Had vibration plate for 8 weeks now and…
Had vibration plate for 8 weeks now and have used it daily it has not aided in any weight loss but has definitely toned. Giving a 3 because it has now...
F
Fergus Jepson
trustpilot.com
Sep 30, 2025
I bought a blue fin Water rower.
I bought a blue fin Water rower. the product is very good value, arrived in good time, works extremely well. Definitely feel the exercise! build well,...
J
John
trustpilot.com
Sep 30, 2025
Powerful and versatile
I have changed my mind about this product. You don’t have to be a fitness fan. This is a very powerful machine with lots of options. I have discovered...
M
Melissa Tiel
trustpilot.com
Sep 30, 2025
I ordered a 4D vibration plate
I ordered a 4D vibration plate. After first use it gives me an error. I contact them and they will plan for a delivery company to pick it up, but I wo...
M
Mr Scott B
trustpilot.com
Sep 30, 2025
This is the second or third review I…
This is the second or third review I have left, I have a couple of items f...
c
customer
trustpilot.com
Sep 30, 2025
Hardware item missing from original…
Hardware item missing from original delivery, contacted bluefin fitness who looked into the issue. Within one...
Conclusion
Reviews show consistent praise for Bluefin’s customer-facing response: many buyers report quick email replies, rapid parts dispatch and helpful agents. Product feedback is mixed — several customers describe well-built rowers and long-serving vibration plates, while others report early faults or disappointing performance on certain models. Logistics and returns have occasional issues: a few reviewers cite missed collections or inconvenient collection windows. If you prioritise responsive support and parts availability, reviews indicate strengths; if product robustness for specific high-end vibration plates is critical, consider the negative reports when deciding.