Many reviewers describe quick, simple online transactions with clear step-by-step guidance. Many also mention polite, helpful staff and smooth phone or chat support. A smaller but notable group reports major claim delays and weak follow-up, leading to long waits and poor outcomes. Prices and easy policy changes come up often as positives.
Examples from available reviews (Sep 2025 – Feb 2026).
It was very easy to complete the task.
“-it was very easy to get the job done thank you”
AXA's claims handling caused long delays and poor communication.
“I have now been without my vehicle for 11 weeks due to AXA’s delays and lack of communication.”
The agent was unhelpful and repeatedly put me on hold.
“had to keep putting me on hold to check information.”
Service was very good and the policies were easy to manage.
“Very good service.easy to manage and choose the insurance right for me. Very good compared to other.”
Most service feedback points to professional, responsive staff who handle routine requests quickly. A clear pocket of negative reviews describes long claim handling times and, in a few cases, settlements that left customers unhappy. Positive comments still outweigh the critical ones.
Many reviewers call the premiums competitive and say the cover feels like better value than with previous insurers. Several mention saving money by adding extra vehicles or using online discounts. Price complaints do not appear widely in the sampled reviews.
Reviewers repeatedly say the website and online journey are easy, fast, and straightforward. People across age groups describe clear instructions and quick policy completion. Only occasional minor friction shows up in the comments.
Few reviews go into policy features or coverage details. One or two describe the quality in general terms, but most focus on price and the overall process. Specific strengths or weaknesses in the product are rarely discussed.
Several reviewers praise clear, courteous phone and chat conversations and quick answers to simple questions. A small but noticeable group reports poor communication during claims, including repeated time on hold and long stretches without updates. That gap affects confidence when issues get more complex.
Overall, the tone is more positive, with many high ratings tied to easy online purchase and helpful staff. Still, a noticeable minority reports strong dissatisfaction linked to claim handling and communication breakdowns. The result is a split between smooth everyday transactions and occasional major service failures.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Quotes shortened · As of: February 2026
It was very easy to complete the task.
“-it was very easy to get the job done thank you”
AXA's claims handling caused long delays and poor communication.
“I have now been without my vehicle for 11 weeks due to AXA’s delays and lack of communication.”
The process was quick and easy.
“Quick and esay”
Contact was easy, staff were helpful and my policy price decreased.
“Easy to get in touch with, great help and the change i made resulted in the price of my policy going down”
The whole process went smoothly.
“All went smoothly.”
The steps to complete car insurance were easy.
“Easy steps to complete the car insurance”
Service was very good and the policies were easy to manage.
“Very good service.easy to manage and choose the insurance right for me. Very good compared to other.”
The process was straightforward, simple and offered a good price.
“It was very straight forward Quick and simple and good price compared to others”
The service was easy, straightforward and user friendly.
“easy , straight forward and user friendly”
The website is easy to navigate and appreciated by an older gentleman.
“your website is easy to navigate and from an older gentleman that means alot.”
The price was better than previous insurer and included extras.
“The price I received was great compared to renewing with my previous insurers.”
They treated me courteously and guided me through clear choices.
“teated with utmost courtesy”
The online process was very easy.
“Very easy online”
Agent was helpful and guided me to a cheaper online option step by step.
“Agent was extremely helpful”
AXA offered better value and easier online changes than previous insurer.
“AXA are easier to make changes on line and are better value for money than LV”
The quote process was quick, easy and no-nonsense.
“Quick and easy ‘no nonsense’ approach to receiving a motor insurance quote.”
The review mentions booking the insurance.
“Booking the insurance”
Linking another car to AXA gave a better deal.
“Was able to link another car we have insured with Axa to get a better deal.”
Instructions were seamless and easy to follow.
“Seamless and easy to follow instructions.”
Changes were easy to make online and free.
“Changes easy to make online and free too. Happy with AXA”
The process was easy to complete.
“Just an easy process”
Changing my address took two minutes, unlike government services.
“Two minute to change my address”
After years of dispute they received £250 for a £5000 loss.
“eventually received £250 compensation for a £5000 loss”
Website was easy to use and staff were polite and helpful.
“they were very polite and helpful with my query.”
The agent was unhelpful and repeatedly put me on hold.
“had to keep putting me on hold to check information.”
They provided excellent service and good quality.
“Excellent service.”
The reviewer labelled the company as great.
“GREAT COMPANY”
Completing a new policy online was easy and quick.
“Easy and quick online completion of a new policy”
The website made buying contents insurance simple and the price was good.
“Very easy website did my contents insurance online”
Changes were easy and a premium refund appeared quickly in my bank.
“Really easy and quick to make changes.”
The process was quick and straightforward.
“quite quick and straight forward”
Online purchase was easy and the car insurance offered value for money.
“Easy online purchase, value for money car insurance”
Staff were professional and resolved the issue immediately.
“Very professional and sorted issue immediately.”
Insuring a car was straightforward and phone service was excellent.
“Straightforward process to insure a car.”
AXA were helpful and understanding across phone and chat interactions.
“Axa were super helpful and understanding, nothing was too much trouble.”
Setting up an account was very easy and quick with a good price.
“Very easy Nd quick to set up account with good price.”
The reviewer appreciated a fair price without hype.
“just a fair price and that’s what I want at the end of the day”
They were very helpful when I changed my car on my insurance.
“Very helpful when I changed my car on my insurance”
Service was fast and resulted in a good outcome.
“fast service. good outcome”
The service was easy to use and prices were excellent.
“Easy to use and excellant prices, what else can you ask for”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AXA is a multinational insurer offering motor, home, contents, and commercial cover in the UK. Customers can get quotes and buy policies through online portals for personal and business use. Support is available by phone and live chat, and policy documents and terms are posted on the website. AXA operates under UK financial services rules and works with brokers and intermediaries to sell some products.