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We Collect & Analyse Reviews

AXA
Experiences & Reviews

AXA is a multinational insurance group operating in the UK and internationally, offering personal lines such as motor, home and contents insurance, plus business and commercial cover. It provides online policy purchase and account management, telephone and chat support, and a claims service. Consumers researching AXA typically look for information on pricing, digital ease-of-use, customer service and claims handling. This summary is based solely on the supplied customer reviews.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 11d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Most reviewers report prompt, helpful service by phone and chat; a small minority describe poor agent competence or problematic claim outcomes.

Share
18%
Strong
💰

Value for money

Many reviewers describe competitive or fair pricing and timely refunds; a few say they would like lower premiums despite overall satisfaction.

Share
15%
Strong
⚡

User experience

Frequent praise for quick, easy online processes: buying policies, changing details and getting refunds are commonly described as straightforward.

Share
22%
Strong
🔧

Product quality

Product quality is rarely mentioned; where noted, at least one reviewer pairs good policy quality with positive service.

Share
2%
Mixed
📞

Communication

Phone and chat are often described as polite and helpful, though a few reviews report untrained agents and hold-time frustrations.

Share
7%
Mixed
⭐

Overall experience

Overall impressions are largely positive: users cite easy digital journeys and helpful staff, with occasional disputes around claims.

Share
36%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

R
Robert
External Source Oct 02, 2025

Just an easy process

...

c
customers Redpath
External Source Oct 02, 2025

Two minute to change my address not…

Two minute to change my address not like Like all the gov. L...

S
Stephen Linton
External Source Oct 02, 2025

Beware!

Beware! After years of fighting, we eventually received £250 compensation for a £5000 loss because of a mistake made...

W
Wendy V
External Source Oct 01, 2025

Very good service, website easy to use & competitive prices

Website is very easy to use for all car related info and when I phoned to speak with someone t...

A
Ann McDermott
External Source Sep 30, 2025

Agent not trained.

Had the most frustrating experience ever today with an Axa agent, she hadn't a c...

S
Steven
External Source Sep 30, 2025

Excellent service

Excellent service....

T
Theresa
External Source Sep 29, 2025

GREAT COMPANY

...

M
Mr Golding
External Source Sep 28, 2025

Easy and quick online completion of a…

Easy and quick online co...

M
Mrs SD
External Source Sep 28, 2025

Very easy website did my contents…

Very easy website did my contents insurance...

L
Linda
External Source Sep 28, 2025

Really easy and quick to make changes.

Really easy and quick to make changes. And the refu...

B
Basil
External Source Sep 28, 2025

quite quick and straight forward

quite quick and...

T
Tracey Trimble
External Source Sep 27, 2025

Easy online purchase

Easy online purchase, val...

I
Ian Turtle
External Source Sep 27, 2025

Very professional

Very professional and s...

P
Pfox
External Source Sep 26, 2025

Straightforward process to insure a…

Straightforward process to insure a car. Excellent service over the phone with advice on what was availa...

L
Lisa
External Source Sep 26, 2025

So helpful …

Wow what a difference to my previous insurance company who was so difficult in every step. Contacted by phone and also on chat and...

R
Ron Rookes
External Source Sep 26, 2025

Very easy Nd quick to set up account…

Very easy Nd quick to set...

C
Customer Chris Dove
External Source Sep 26, 2025

No hype

No hype, just a fair price and that...

E
Edward
External Source Sep 26, 2025

Very helpful when I changed my car on…

Very helpful when I chang...

C
Carole Maguire
External Source Sep 26, 2025

fast service

...

M
Maria wainwright
External Source Sep 26, 2025

Easy to use and excellant prices

Easy to use and excellant pri...

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Conclusion

The supplied reviews show consistent praise for AXA’s digital experience and straightforward online processes, with many customers noting quick purchases, easy policy changes and prompt refunds. Pricing is frequently described as competitive or fair, and phone/chat support is often called helpful and professional. However, a small number of reviews report serious issues with claims handling or agent competence — one reviewer described a long dispute that resulted in a £250 compensation for a larger loss. If claims handling is a primary concern, consumers should seek clear information about the claims process and subcontractors; for most reviewers, AXA’s online convenience and pricing were the main positives.